TechValidate Research on SendGrid

These pages present data that TechValidate has sourced via direct research with verified customers and users of SendGrid. TechValidate stands behind the authenticity of all published data. Learn more »



2,334 Customers Surveyed

16,390 Data Points Collected

297 Published TechFacts

7 Published Charts



Selected Research Highlights


SendGrid Customer Review

SendGrid Trusted to Deliver

5/5 Stars

In a few sentences, please describe how your organization uses SendGrid.

We use SendGrid to communicate vital information to our internal partners. These emails need to be reliably delivered in order to stay compliant with our customer base.

Would you recommend SendGrid, and if so, why?

Yes. It is easy to use and implement. It is a reliable email delivery solution.

SendGrid Marketing Campaigns Customer Testimonial

The Marketing Campaigns dashboard and API make it very easy to jump right into scheduling and segmenting campaigns. Marketing Campaigns has a lot of great features like subscription tracking, suppression lists, stats, and templates. In addition, it has very competitive pricing for a range of different business needs. We’d recommend it to anyone in the marketing business.

Engineer/Programmer/Developer, Small Business Computer Software Company

SendGrid Customer Research

What challenges were you experiencing with your in-house email solution that prompted you to evaluate SendGrid’s products or services?

Deliverability challenges
82%
Feature gaps
45%
Overall performance – stability and reliability
45%
Lack of visibility into email performance
27%
Unable to scale email
27%
Issues with throughput or speed
27%
Lack of expertise or access to professional help
18%
Poor customer support
18%
Complex user interface
18%
Low value for the cost
9%

SendGrid Customer Research

Technical decision makers choose SendGrid over:

Which other Email Service Providers were you considering before selecting SendGrid as your email partner?

MailChimp
51%
In-house solution
40%
Amazon SES
36%
Constant Contact
11%
Salesforce Marketing Cloud (ExactTarget)
7%
Campaign Monitor
6%
Sparkpost
5%
Silverpop
2%
Bronto
1%
Sailthru
1%


More to Explore



About SendGrid

Founded in 2009, after graduating from the TechStars program, SendGrid developed an industry-disrupting, cloud-based email service to solve the challenges of reliably delivering emails on behalf of growing companies.

SendGrid Website   SendGrid Website