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TechValidate Research on SendGrid

These pages present data that TechValidate has sourced via direct research with verified customers and users of SendGrid. TechValidate stands behind the authenticity of all published data. Learn more »



1,875 Customers Surveyed

13,406 Data Points Collected

280 Published TechFacts

7 Published Charts



Selected Research Highlights


SendGrid Customer Testimonial

Integrating with SendGrid was quick and easy. Since then, emails have been smooth and hassle-free.

Founder / Co-founder - Technical, Small Business Educational Institution Company

SendGrid Customer Testimonial

Our lead developer had worked with SendGrid at a previous job. Using SendGrid allows our development team to focus on building and maintaining features that are core to our business model.

COO, Small Business Computer Software Company

SendGrid Customer Research

Why Our Customers Choose SendGrid

What were the most valuable aspects/features that lead to your decision to choose SendGrid over other email solutions evaluated?

Deliverability
58%
Ability to confidently scale
48%
Value returned for the price
42%
Developer experience (documentation, libraries, and ease of integration)
27%
Visibility into email performance
24%
Ability to leverage SendGrid Expert Services
24%
Support team
18%
Overall performance – stability & reliability
18%
User-friendly UI
18%
Ability to send marketing & transactional email under one platform
18%
Knowledgebase & resources
15%

SendGrid Customer Research

What challenges were you experiencing with your in-house email solution that prompted you to evaluate SendGrid’s products or services?

Deliverability challenges
82%
Feature gaps
45%
Overall performance – stability and reliability
45%
Lack of visibility into email performance
27%
Unable to scale email
27%
Issues with throughput or speed
27%
Lack of expertise or access to professional help
18%
Poor customer support
18%
Complex user interface
18%
Low value for the cost
9%


More to Explore



About SendGrid

Founded in 2009, after graduating from the TechStars program, SendGrid developed an industry-disrupting, cloud-based email service to solve the challenges of reliably delivering emails on behalf of growing companies.

SendGrid Website   SendGrid Website