TechValidate Research on SendGrid

These pages present data that TechValidate has sourced via direct research with verified customers and users of SendGrid. TechValidate stands behind the authenticity of all published data. Learn more »



2,334 Customers Surveyed

16,390 Data Points Collected

297 Published TechFacts

7 Published Charts



Selected Research Highlights


SendGrid Marketing Campaigns Customer Testimonial

Marketing Campaigns and SendGrid in general, allows me to manage all of my email marketing from one easy to use dashboard. I can merge creativity with detailed analytics for maximum impact, delivery, and ROI.

Marketing Specialist/Coordinator/Manager, Medium Enterprise Automotive & Transport Company

SendGrid Marketing Campaigns Customer Research

Respondents chose Marketing Campaigns over alternatives

Which of the following alternatives did you consider before choosing Marketing Campaigns?

MailChimp
78%
Emma
4%
ConstantContact
23%
Campaign Monitor
14%
SalesForce Marketing Cloud (ExactTarget)
12%
SailThru
2%
Responsys
2%
AWeber
7%
In-house solution
28%

SendGrid Customer Research

What challenges were you experiencing with your in-house email solution that prompted you to evaluate SendGrid’s products or services?

Deliverability challenges
82%
Feature gaps
45%
Overall performance – stability and reliability
45%
Lack of visibility into email performance
27%
Unable to scale email
27%
Issues with throughput or speed
27%
Lack of expertise or access to professional help
18%
Poor customer support
18%
Complex user interface
18%
Low value for the cost
9%

SendGrid Customer Testimonial

With our previous in-house email solution, we faced several challenges including email deliverability, throughput and speed, and stability and reliability. Because of those issues, we were unable to prove to various stakeholders that we had accomplished our contractual obligations and experienced unacceptable delays in fulfilling those obligations.

It took us one week to switch to SendGrid. With SendGrid we get a) return codes on the direct API call that let us know if a message has been delivered to SendGrid and b) an Event Webhook API for further insight and transparency on user interactions with our messages.

Now we can prove to stakeholders that we are fulfilling our contractual mandate, which directly impacts our reputation and eventually our bottom line. The statistics that we are getting off the SendGrid callbacks are also enormously useful to other departments in gauging the effectiveness of a campaign, a specific email format, etc.

Dan Dragan, IT Architect, Swift Prepaid Solutions



More to Explore



About SendGrid

Founded in 2009, after graduating from the TechStars program, SendGrid developed an industry-disrupting, cloud-based email service to solve the challenges of reliably delivering emails on behalf of growing companies.

SendGrid Website   SendGrid Website