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TechValidate Research on SDL Global Content Technologies

28 Case Studies


SDL Contenta Publishing Suite Case Study

Fortune 500 Aerospace & Defense Company

Introduction

This case study of a Fortune 500 aerospace & defense company is based on a May 2018 survey of SDL Contenta Publishing Suite customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SDL Contenta Publishing Suite:

  • Purchased SDL Contenta Publishing Suite to:
    • Increase content re-use throughout tech pubs to improve content quality and delivery time
    • Increase content re-use between multiple systems to increase accuracy and provide traceability
    • Increase writer efficiency and consistency
    • Deliver multiple formats and publications without increasing overhead costs
    • Adopt a standard solution that offers customization and configurability to adapt to our needs
    • Validate business rules and references to ensure compliance and increase content quality

Use Case

The key features and functionalities of SDL Contenta Publishing Suite that the surveyed company uses:

  • Reports that it is very important to be able to integrate their tech data solution with logistics, training, or other product or content lifecycle systems.
  • Business drivers for using the S1000D specification:
    • Are required to produce Interactive Technical Manuals/Publications (IETMs/IETPs)
    • Needed an increased ability to reuse content within tech data deliverables

Results

The surveyed company achieved the following results with SDL Contenta Publishing Suite:

  • Strongly agrees that SDL helped them adopt S1000D and/or implement their first S1000D project efficiently and effectively.
  • Strongly agrees that implementing SDL’s Contenta Publishing Suite helped them decrease the time it takes to process and deliver content changes.

SDL Tridion Sites Case Study

Educational Institution

Introduction

This case study is based on an SDL Tridion Sites customer survey by TechValidate, a 3rd-party research service.

Challenges

The surveyed organization evaluated and ultimately selected SDL Tridion Sites when looking for a content management solution that could:

  • Scale with growing digital demands.
  • Empower users to manage its digital properties directly.
  • Integrate with the rest of its existing IT landscape.
  • Support personalization.
  • Manage multiple country websites and/or brand websites.

The organization wanted greater content agility so that the business could own, manage and control its content without the need for IT intervention. It wanted a modern platform that would drive new customer-centric initiatives, speed up time to market, reuse content across channels, meet regulatory compliance standards and consolidate its fragmented CMS landscape.

Use Case

Since adopting SDL Tridion Sites, the organization has onboarded country-specific websites onto the central platform, created responsive mobile websites, built portal experiences for its users and integrated with its other marketing technology.

The company now integrates SDL Tridion Sites with:

  • CRM applications
  • Proprietary applications
  • Web analytics applications
  • Online video platforms

Results

Using SDL Tridion Sites, the organization now better manages its brand identity globally, with fewer internal operational barriers to website management.

Compared to the competition, the SDL solution provides fast and efficient content localization and solid integrations with other systems.

Using SDL Tridion Sites, the organization has:

  • Improved its brand and content consistency
  • Improved marketing control over mobile channels
  • Increased online conversion rates
  • Improved security and compliance
  • Accelerated time to market

SDL Tridion Sites Case Study

Large Enterprise Hospitality Company

Introduction

This case study is based on an SDL Tridion Sites customer survey by TechValidate, a 3rd-party research service.

Challenges

The surveyed company evaluated and ultimately selected SDL Tridion Sites when looking for a content management solution that could:

  • Scale with growing digital demands.
  • Meet its mobile and digital channel needs.
  • Empower its users to manage digital properties.
  • Support personalization.
  • Communicate its brand effectively and consistently.
  • Manage multiple country and brand websites.

In purchasing SDL Tridion Sites, the company wanted to achieve greater content agility that would enable the business to own, manage & control all content types without IT intervention. It also wanted the opportunities presented by a modern platform that would drive new customer-centric initiatives such as personalization and localization.

In addition, it wanted to meet regulatory compliance standards, modernize and consolidate its fragmented CMS landscape and the overall quality of the digital experience.

Use Case

Since adopting SDL Tridion Sites the company has worked to improve its digital experience by consolidating multiple content management systems. The company has also:

  • Created responsive and adaptive mobile sites.
  • Built a portal/extranet for customers and partners.
  • Worked on front-end personalization.
  • Integrated with its other marketing technologies.

The company has integrated SDL Tridion Sites with:

  • CRM applications
  • eCommerce and PIM system
  • Proprietary applicaitons
  • Web analytics
  • Online video platforms
  • Digital asset management

Results

Since adopting SDL Tridion Sites, the surveyed company has removed internal operational barriers to website management.

Compared to competitor solutions, SDL Tridion Sites helps them easily reuse content across web pages and mobile channels, and has provided centralized brand governance with local market flexibility.

Since using SDL Tridion Sites the company has improved its brand and content consistency, with improved marketing control over mobile channels, increased online conversion rates, and improved security and compliance.

SDL Tridion Sites Case Study

Global 500 Industrial Manufacturing Company

Introduction

This case study is based on an SDL Tridion Sites customer survey by TechValidate, a 3rd-party research service.

Challenges

The surveyed company evaluated and ultimately selected SDL Tridion Sites when looking for a content management solution that could:

  • Scale with growing digital demands.
  • Address mobile and emerging digital channels.
  • Manage multiple country and brand websites

The company wanted a modern platform that would drive new customer-centric initiatives, such as personalization and localization while achieving faster time-to-market for digital campaigns and new content.

Use Case

Since adopting SDL Tridion Sites, the company has created responsive and adaptive mobile websites, built a portal/extranet for its customers and partners and streamlined its localization processes.

The company integrates SDL Tridion Sites with its web analytics application and online video platforms.

Results

Using SDL Tridion Sites, the company now better manages its brand identity globally and has removed internal operational barriers to website management.

The company identified the following key differentiators in the SDL Tridion Sites solution:

  • Easy reuse of content across channels.
  • Centralized brand governance combined with local market flexibility.
  • Fast and efficient content localization with built-in translation capabilities.
  • Integrations with other systems.

Using SDL Tridion sites, the company has benefited from improved brand and content consistency, improved marketing control over mobile channels, streamlined translations, increased online conversion rates, improved security and compliance, and faster time to market.

SDL Tridion Sites Case Study

S&P 500 Computer Services Company

Introduction

This case study is based on an SDL Tridion Sites customer survey by TechValidate, a 3rd-party research service.

Challenges

The surveyed company evaluated and ultimately selected SDL Tridion Sites when looking for a content management solution that could:

  • Scale with growing digital demands.
  • Empower users to manage its digital properties directly.
  • Integrate with the rest of its existing IT landscape.
  • Support personalization.
  • Communicate its brand more effectively and consistently.

The company wanted greater content agility so that the business could own, manage and control its content without the need for IT intervention. In addition, it wanted to meet regulatory compliance standards, modernize and consolidate its fragmented CMS landscape and the overall quality of the digital experience.

Use Case

Since adopting SDL Tridion Sites the company has worked to improve its digital experience by consolidating multiple content management systems. The company has now onboarded country- and brand-specific websites onto the central SDL Tridion Sites platform. In addition, the company has now made headway into delivering better front-end personalization.

The company now integrates SDL Tridion Sites with:

  • Marketing automation systems
  • Web analytics applications
  • Translation management systems and services.

The company has also seen the benefits of a component-based content management system over a page-based approach valuable.

Results

Using SDL Tridion Sites, the company now better manages its brand identity globally. Unlike other competitive solutions, SDL Tridion Sites BluePrinting functionality guarantees long-term content and brand consistency with easy reuse of content across web pages, channels and brands with centralized brand governance and integrations with critical business systems.

It enables the company to combine centralized brand governance with local market flexibility and provides fast and efficient content localization via built-in translation capabilities. Using SDL Tridion Sites, the company has:

  • Improved brand and content consistency & accuracy.
  • Improved marketing control over mobile channels.
  • Streamlined translation processes for country websites.
  • Increased online conversion rates.
  • Improved security & compliance.
  • Accelerated its time to market for new and updated content.

SDL Tridion Sites Case Study

Enterprise Media & Entertainment Company

Introduction

This case study is based on an SDL Tridion Sites customer survey by TechValidate, a 3rd-party research service.

Challenges

The surveyed Enterprise Media & Entertainment Company evaluated and ultimately selected SDL Tridion Sites to overcome the challenges it faced with its existing platform, which was aging and unable to adequately integrate with the rest of its technology landscape.

In selecting SDL Tridion Sites, the company wanted a modern platform that would drive new customer-centric initiatives, such as personalization and localization.

Use Case

Since adopting SDL Tridion Sites, the company has worked to improve its digital experience by consolidating multiple content management systems onto the SDL platform.

The company current integrates digital asset management solutions with SDL Tridion Sites.

It has found the benefits of a component-based content management system over a page-based approach valuable.

Results

Using SDL Tridion sites, the company now better manages its brand identity globally and believes that the system has helped the company remove the internal operational barriers for website management.

This large Enterprise Media & Entertainment Company feels that SDL Tridion Sites is significantly differentiated from other solutions for the following capabilities:

  • Long-term content & brand consistency.
  • Easy reuse of content across web pages, channels and brands.
  • The ability to combine centralized brand governance with local market flexibility.
  • Fast and efficient content localization via built-in translation capabilities.
  • The ability to integrate with other systems.

Using SDL Tridion Sites, the company has significantly benefited from:

  • Improved brand and content consistency & accuracy.
  • Improved marketing control over mobile channels.
  • Streamlined translation process for country websites.
  • Increased online conversion rates and SEO results.
  • Improved security & compliance.
  • Faster time to market for new and updated content.

SDL Tridion Sites Case Study

Enterprise Media & Entertainment Company

Introduction

This case study is based on an SDL Tridion Sites customer survey by TechValidate, a 3rd-party research service.

Challenges

The surveyed Enterprise Media & Entertainment Company evaluated and ultimately selected SDL Tridion Sites to address issues with its former web platform, which was unable scale with growing digital demands. In addition, the company was looking for a web content management platform that could better handle its mobile and digital channels.

In the face of costly upgrades and multiple content management systems, the company now sought a system that would support contemporary capabilities such as personalize, help it to communicate its brand effectively and consistently and support multiple country and brand websites.

When selecting SDL Tridion Sites, the company prioritized:

  • New customer-centric initiatives, such as personalization and localization.
  • CMS modernization and consolidation.
  • Increased brand consistency and quality digital experiences.
  • Ease of integration.

Use Case

Since adopting SDL Tridion Sites, the company has worked to improve its digital experience by consolidating multiple content management systems onto the SDL platform. This process included onboarding its country- and brand-specific websites onto SDLs centralized platform.

The Media and Entertainment company has also focused on:

  • Creating responsive and adaptive mobile websites.
  • Personalizing content based on variables such as location, device, products viewed and search behavior.
  • Integrating with other marketing technologies.
  • Streamlining its localization processes.

The company integrates SDL Tridion Sites with:

  • Marketing automation systems
  • eCommerce and PIM systems
  • Proprietary applications
  • Web analytics applications
  • Online video platforms
  • Front-end customer interaction systems

The company has also found the benefits of a component-based content management system over a page-based approach valuable.

Results

Using SDL Tridion sites, the company now better manages its brand identity globally and believes that the system has helped the company remove the internal operational barriers for website management.

Unlike other competitive solutions, the company finds that SDL Tridion Sites BluePrinting functionality guarantees long-term content and brand consistency with easy reuse of content across web pages, channels, and brands. It also notes that the solution differentiates itself through fast and efficient content localization via built-in translation capabilities.

Using SDL Tridion Sites, the company has:

  • Improved brand and content consistency & accuracy.
  • Improved marketing control over mobile channels.
  • Streamlined translation processes for country websites.
  • Increased online conversion rates.
  • Improved security & compliance.
  • Accelerated its time to market.

SDL Tridion Sites Case Study

State Government

Introduction

This case study is based on an SDL Tridion Sites customer survey by TechValidate, a 3rd-party research service.

Challenges

The surveyed State Government evaluated and ultimately selected SDL Tridion Sites to further empower its users to manage digital properties without help from IT. In addition this government body wanted to ensure that its could communicate its brand effectively and consistency while ensuring better security and compliance.

The State Government wanted to find a platform upon which it could host multiple state agencies, offering unified templates and content types.

When selecting SDL Tridion Sites, the government body prioritized:

  • Greater content agility.
  • Faster time to market.
  • Content reuse across channels.
  • CMS modernization and consolidation.
  • Increased brand consistency.

Use Case

Since adopting SDL Tridion Sites, the state has worked to improve its digital experience by consolidating multiple content management systems onto the SDL platform.

This process included onboarding its state agency websites onto SDLs centralized platform, creating mobile websites, building portals, personalizing online experiences and integrating with other marketing technologies.

The state integrates SDL Tridion Sites with:

  • Web analytics applications
  • External content repositories
  • Online video platforms
  • Online form providers

The state has also found the benefits of a component-based content management system over a page-based approach valuable.

Results

Using SDL Tridion sites, the state now better manages its brand identity and believes that the system has helped the organization remove the internal operational barriers for website management.

Unlike competitive solutions, the organization finds that SDL Tridion Sites BluePrinting functionality guarantees long-term content and brand consistency with easy reuse of content across web pages, channels and brands. In particularly, it can now combine centralized brand governance with state agency flexibility and provides fast and efficient content localization via built-in translation capabilities.

Using SDL Tridion Sites, the surveyed State Government has:

  • Improved brand and content consistency & accuracy.
  • Improved control over mobile channels.
  • Accelerated time to market.

SDL Tridion Sites Case Study

Fortune 500 Energy & Utilities Company

Introduction

This case study is based on an SDL Tridion Sites customer survey by TechValidate, a 3rd-party research service.

Challenges

The surveyed Fortune 500 Energy and Utilities Company evaluated and ultimately selected SDL Tridion Sites to address the fact that their former its former web platform was unable scale with growing digital demands. The company also wanted to better address mobile and new channels.

When selecting SDL Tridion Sites, the company prioritized:

  • Greater content agility.
  • Faster time to market.
  • Content reuse across channels.
  • CMS modernization and consolidation.
  • Ease of integration.

Use Case

Since adopting SDL Tridion Sites, the company has worked to improve its digital experience by consolidating multiple content management systems onto the SDL platform. This process included onboarding its country- and brand-specific websites onto SDLs centralized platform.

The energy and utilities company has also worked on:

  • Creating responsive and adaptive mobile websites.
  • Personalizing content based on variables such as location, device, products viewed and search behavior.
  • Integrating with other marketing technologies.
  • Streamlining its localization processes.

The company integrates SDL Tridion Sites with:

  • CRM applications
  • Web analytics applications
  • Testing and targeting

The company also appreciates the benefits of a component-based content management system over a page-based approach.

Results

Using SDL Tridion sites, the company now better manages its brand identity globally.

Unlike other competitive solutions, the company finds that SDL Tridion Sites BluePrinting functionality guarantees long-term content and brand consistency with easy reuse of content across web pages, channels and brands.

It enables the company to combine centralized brand governance with local market flexibility. In addition, the company finds that SDL Tridion Sites’ ability to integrate with other systems is a significant differentiator.

Using SDL Tridion Sites, the company has:

  • Improved brand and content consistency & accuracy.
  • Improved marketing control over mobile channels.
  • Increased online conversion rates.
  • Improved security & compliance.
  • Accelerated its time to market.

SDL Tridion Sites Case Study

Global 500 Banking Company

Introduction

This case study is based on an SDL Tridion Sites customer survey by TechValidate, a 3rd-party research service.

Challenges

The surveyed Global 500 banking company evaluated and ultimately selected SDL Tridion Sites to address the fact that their former their former web platform was unable scale with growing digital demands. The company wanted to empower its users to be able to manage digital properties without help from IT. In addition, it wanted to ensure that the content management solution it selected could integrate with its broader technology landscape.

When selecting SDL Tridion Sites, the following factors were top business drivers:

  • Meeting regulatory compliance standards.
  • Modernizing and consolidating its fragmented internal CMS landscape.
  • Increasing brand consistency and overall quality of the digital experience.

Use Case

Since adopting SDL Tridion Sites, the company has consolidated multiple CMSs onto the central SDL platform. In addition, it has also worked on creating responsive and adaptive mobile websites and on front-end personalization based on visitor data.

The banking company also integrates SDL Tridion Sites with translation management systems.

The company has found that its move to a component-based content management system from a page-based system extremely valuable.

Results

Using SDL Tridion sites, the company now better manages its brand identity globally and believes that the system has helped the company remove the internal operational barriers for website management.

Unlike other competitive solutions, the company finds that SDL Tridion Sites BluePrinting functionality guarantees long-term content and brand consistency with easy reuse of content across web pages, channels and brands.

It enables the company to combine centralized brand governance with local market flexibility and provides fast and efficient content localization via built-in translation capabilities. In addition, the company finds that SDL Tridion Sites’ ability to integrate with other systems is a significant differentiator.

Using SDL Tridion Sites, the company has:

  • Improved brand and content consistency & accuracy.
  • Improved marketing control over mobile channels.
  • Streamlined translation processes for country websites.
  • Increased online conversion rates.
  • Improved security & compliance.
  • Accelerated time to market for new and updated content.

SDL Tridion Sites Case Study

Global 500 Banking Company

Introduction

This case study is based on an SDL Tridion Sites customer survey by TechValidate, a 3rd-party research service.

Challenges

The surveyed Global 500 banking company evaluated and ultimately selected SDL Tridion Sites to address the fact that their former their former web platform was unable scale with growing digital demands. This included:

  • Addressing mobile and new digital channel requirements.
  • Integrating with its broader technology landscape.
  • Reducing maintenance and upgrade costs.
  • Modernizing and consolidating its fragmented internal CMS landscape.
  • Providing support for contemporary capabilities, such as personalization.
  • Optimizing content reuse across new and emerging channels.

Use Case

Since adopting SDL Tridion Sites, the company has worked to improve its digital experience by consolidating multiple content management systems onto the SDL platform. This process included onboarding its country- and brand-specific websites onto SDLs centralized platform.

The Global 500 banking company has also worked on:

  • Creating responsive and adaptive mobile websites.
  • Building portal and extranet experiences for its customers and partners.
  • Personalizing content based on variables such as location, device, products viewed and search behavior.
  • Integrating with other marketing technologies.
  • Streamlining its localization processes.

The banking company integrates SDL Tridion Sites with:

  • CRM applications
  • Marketing automation systems
  • Proprietary applications
  • Web analytics applications
  • External content repositories
  • Online video platforms
  • Testing and targeting applications
  • Translation management systems and services

The company has also seen the benefits of a component-based content management system over a page-based approach valuable.

Results

Using SDL Tridion sites, the company now better manages its brand identity globally and believes that the system has helped the company remove the internal operational barriers for website management.

Unlike other competitive solutions, the company finds that SDL Tridion Sites BluePrinting functionality guarantees long-term content and brand consistency with easy reuse of content across web pages, channels and brands.

It enables the company to combine centralized brand governance with local market flexibility and provides fast and efficient content localization via built-in translation capabilities. In addition, the company finds that SDL Tridion Sites’ ability to integrate with other systems is a significant differentiator.

Using SDL Tridion Sites, the company has:

  • Improved brand and content consistency & accuracy.
  • Improved marketing control over mobile channels.
  • Streamlined translation processes for country websites.
  • Increased online conversion rates.
  • Improved security & compliance.

SDL Tridion Sites Case Study

Global 500 Banking Company

Introduction

This case study is based on an SDL Tridion Sites customer survey by TechValidate, a 3rd-party research service.

Challenges

The surveyed Global 500 banking company evaluated and ultimately selected SDL Tridion Sites to help it address its unmanageable array of disparate content management systems (CMS) and non-CMS driven web properties.

The company wanted to achieve greater content agility, enabling the business to own, manage and control all content types without IT intervention. In addition, it wanted to adopt a modern platform that would enable the bank to drive new customer-centric initiatives, such as personalization and localization and to achieve greater efficiency and consistency through content reuse across new and emerging channels including mobile apps.

Use Case

Since adopting SDL Tridion Sites, the company has worked on consolidating multiple CMSs onto the central SDL Tridion Sites platform and built portal and extranet experiences for its customers and partners.

The company has also seen the benefits of a component-based content management system over a page-based approach valuable.

Results

Using SDL Tridion Sites, the company now better manages its global brand identity and the platform has helped them to remove internal operational barriers for website management.

Unlike other competitive solutions, SDL Tridion Sites BluePrinting functionality guarantees long-term content and brand consistency with easy reuse of content across web pages, channels and brands.

It enables the company to combine centralized brand governance with local market flexibility and provides fast and efficient content localization via built-in translation capabilities.

Using SDL Tridion Sites, the company has:

  • Improved brand and content consistency & accuracy.
  • Increased online conversion rates.
  • Improved security & compliance.
  • Accelerated time to market for new and updated content.

SDL Tridion Sites Case Study

Large Enterprise Industrial Manufacturing Company

Introduction

This case study is based on an SDL Tridion Sites customer survey by TechValidate, a 3rd-party research service.

Challenges

The surveyed industrial manufacturing company evaluated and ultimately selected SDL Tridion Sites due to the fact that its former system became too costly to maintain and upgrade. In addition, the company had an unmanageable array of disparate web content management (WCM) systems.

It needed a system that would enable the company to be able to better manage multiple country and brand websites.

The company’s top business drivers included the need for greater content agility, enabling the business to own, manage and control all content types without IT intervention. The company wanted to adopt a system with a modern WCM architecture that would easily integrate with other marketing technologies.

Use Case

The key features and functionalities of SDL Tridion Sites that the surveyed company uses:

Since adopting SDL Tridion Sites, the company has worked to improve its digital experiences by:

  • Creating responsive and adaptive mobile websites.
  • Integrating with other marketing technologies.
  • Streamlining localization processes.

This industrial manufacturing company integrates SDL Tridion with:

  • CRM applications
  • Marketing automation systems
  • Web analytics applications
  • Online video platforms
  • Front-end customer interaction platforms
  • Translation management systems and services

The company has also seen the benefits of a component-based content management system over a page-based approach valuable.

Results

Using SDL Tridion Sites, the company now better manages its brand identity globally. SDL Tridion Sites has also helped them remove internal operational barriers for website management.

Unlike other competitive solutions, SDL Tridion Sites BluePrinting functionality guarantees long-term content and brand consistency with easy reuse of content across web pages, channels and brands.

It enables the company to combine centralized brand governance with local market flexibility and provides fast and efficient content localization via built-in translation capabilities.

Using SDL Tridion Sites, the company has:

  • Improved brand and content consistency & accuracy.
  • Streamlined translation processes for country websites.
  • Accelerated its time to market for new and updated content.

SDL Tridion Sites Case Study

Industrial Manufacturing Company

Introduction

This case study is based on an SDL Tridion Sites customer survey by TechValidate, a 3rd-party research service.

Challenges

The surveyed industrial manufacturing company evaluated and ultimately selected SDL Tridion Sites to solve the following business challenges:

  • Their former web platform was not able scale to with growing digital demands.
  • They were unable to communicate their brand effectively and consistently.
  • They needed a web content management system (WCMS) that would enable them to manage multiple country websites and/or brand websites.

The company’s top business drivers included the need to:

  • Reuse content across new and emerging channels.
  • Modernize & consolidate a fragmented internal CMS landscape.
  • Increase brand consistency and overall quality of the digital experience.
  • Integrate with other marketing technologies through a modern WCM architecture.

Use Case

Since adopting SDL Tridion Sites the company has worked to improve its digital experience by consolidating multiple content management systems onto SDL Tridion Sites. In addition, it has worked to build portal and extranet experiences for customers and partners.

This industrial manufacturing company integrates SDL Tridion Sites with:

  • CRM applications
  • Marketing automation systems
  • Web analytics applications
  • Online video platforms
  • Digital asset management systems
  • Translation management systems
  • Content quality applications

The company has also seen the benefits of a component-based content management system over a page-based approach valuable.

Results

Using SDL Tridion Sites, the company now better manages its brand identity globally.

Unlike other competitive solutions, SDL Tridion Sites BluePrinting functionality guarantees long-term content and brand consistency with easy reuse of content across web pages, channels and brands.

It enables the company to combine centralized brand governance with local market flexibility and provides fast and efficient content localization via built-in translation capabilities.

Using SDL Tridion Sites, the company has:

  • Improved brand and content consistency & accuracy.
  • Streamlined translation processes for country websites.
  • Increased online conversion rates.
  • Improved security & compliance.
  • Accelerated its time to market for new and updated content.

SDL Tridion Docs Case Study

S&P 500 Computer Hardware Company

Introduction

This case study of an S&P 500 computer hardware company is based on an SDL Tridion Docs customer survey. This survey was conducted by TechValidate, a 3rd-party research service.

Challenges

The computer hardware company evaluated and ultimately selected SDL Tridion Docs to:

  • Provide dynamic formats for its content
  • Improve customer self-service
  • Provide mobile-friendly content

The company also wanted to eliminate or remove desktop publishing costs for translated languages, increase writer efficiency and consistency, and deliver new formats without increasing overhead costs.

Use Case

The company uses the following SDL Tridion Docs features and functionality:

  • DITA standard and structured content
  • Version control (GUIDs)
  • Baselines & publication management
  • Integrated content review
  • Customization & configurability
  • Streamlined and integrated translations

Results

Working with SDL Tridion Docs, the company delivered more customer centric-documentation and integrated a company-wide taxonomy.

SDL Tridion Docs has helped the company streamline its content creation processes and made it more efficient through content reuse. In addition, the solution has enabled it to better manage the technical documentation translation process

The company has found that the significant benefits of using a robust Component Content Management System (CCMS) like SDL Tridion Docs include:

  • Improved documentation consistency
  • Streamlined translation process
  • Streamlined review processes
  • Increased customer self-service resulting in lower support costs
  • Increased content quality

This S&P 500 hardware company saw a return on their investment in SDL Tridion Docs in 6 – 12 months.

SDL Tridion Docs Case Study

Global 500 Electronics Company

Introduction

This case study of a Global 500 electronics company is based on an SDL Tridion Docs customer survey. The survey was conducted by TechValidate, a 3rd-party research service.

Challenges

The electronics company evaluated and ultimately selected SDL Tridion Docs to solve the following business challenges:

  • Inconsistent content
  • Improved customer self-service

The company wanted to increase writer efficiency and consistency. It also wanted to reuse more content to lower its translation costs and improve consistency.

Use Case

The electronics company uses the following SDL Tridion Docs features and functionality:

  • DITA standard and structured content
  • Version control (GUIDs)
  • Baselines & publication management
  • Integrated content review
  • Customization & configurability
  • Streamlined and integrated translations

Results

The surveyed company achieved the following results with SDL Tridion Docs:

Working with SDL Tridion Docs, the company migrated legacy documentation to structured DITA. It now delivers more customer-centric documentation, has expanded translations to new languages and publications and has integrated a company-wide taxonomy.

SDL Tridion Docs has helped the company streamline its content creation processes and made it more efficient through content reuse. In addition, the solution has enabled it to better manage the technical documentation translation process.

The company has found that the significant benefits of using a robust Component Content Management System (CCMS) like SDL Tridion Docs include:

  • Improved documentation consistency
  • Streamlined translation process
  • Streamlined review processes
  • Increased customer self-service resulting in lower support costs
  • Increased content quality

SDL Tridion Sites Case Study

Nationwide Mutual Insurance Company

Introduction

This Nationwide Mutual Insurance case study is based on an SDL Tridion Sites survey. The survey was conducted by TechValidate, a 3rd-party research service.

“SDL Tridion Sites is mission critical and delivers substantial business benefits by enabling our organization to deliver high-quality digital experiences.”

Challenges

Nationwide Mutual Insurance Company purchased SDL Tridion Sites to modernize and consolidate its fragmented internal CMS landscape with a solution that could scale to its growing digital demands.

Use Case

The company has worked with SDL Tridion Sites to improve its customers’ digital experience and to create responsive and adaptive mobile websites.

Nationwide integrates SDL Tridion Sites with proprietary applications and web analytics.

When compared with other content management systems, Nationwide finds the SDL Tridion Sites differentiates through its:

  • Ease of content reuse across web pages, channels, and brands
  • Centralized brand governance with local market flexibility
  • System reliability & security
  • Integrations with other systems

Results

With SDL Tridion Sites, Nationwide has optimized its day-to-day operational management of web properties and has achieved benefits for:

  • Faster time-to-market for new digital campaigns
  • Improved brand and content consistency and accuracy
  • Increased online conversion rates
  • Improved security & compliance with local legislation

SDL Tridion Sites Case Study

Blackboard

Introduction

This Blackboard case study is based on an SDL Tridion Sites customer survey. The survey was conducted by TechValidate, a 3rd-party research service.

Challenges

Blackboard faced a number of challenges with a former web platform that was unable to scale with the company’s growing digital demands.

The former platform was aging and not able to integrate with the rest of its technology landscape. Facing an unmanageable array of disparate systems, they were unable to support contemporary capabilities or manage multiple country and brand sites.

When purchasing SDL Tridion Sites, Blackboard’s main business drivers included:

  • Greater content agility
  • Faster time to market for digital campaigns and new content
  • Regulatory compliance
  • Modernizing its fragmented internal CMS landscape
  • Increasing brand consistency and quality of the digital experience
  • Integrating with other marketing technologies

Use Case

Blackboard uses SDL Tridion Sites to improve the digital experience of its visitors by:

  • Centralizing country and brand websites onto the one platform
  • Creating responsive and adaptive mobile sites
  • Building portal and extranet experiences
  • Integrating with other marketing technologies

Blackboard integrates SDL Tridion Sites with:

  • Marketing automation
  • External content repositories
  • Testing and targeting
  • Translation management systems

Results

With SDL Tridion Sites, Blackboard better manages its brand identity globally. In addition, the platform has helped to remove internal barriers for website management.

Compared to competitive solutions, Blackboard finds that SDL Tridion Sites differentiates through:

  • Long-term content & brand consistency
  • Easy reuse of content across web pages, channels, and brands
  • Centralized brand governance with local market flexibility
  • Fast and efficient content localization via built-in translation capabilities
  • Integrations with other systems

Blackboard has benefited from SDL Tridion Sites in:

  • Improved brand and content consistency & accuracy
  • Improved marketing control over mobile channels
  • Streamlined translation processes for country websites
  • Increased online conversion rates and/or SEO results
  • Improved security & compliance with (local) legislation

SDL Tridion Docs Case Study

Trend Micro

Introduction

This Trend Micro case study is based on an SDL Tridion Docs customer survey. The survey was conducted by TechValidate, a 3rd-party research service.

Challenges

Trend Micro evaluated several solutions and ultimately selected SDL Tridion Docs to address the following business challenges:

  • Costly translations
  • Inefficient documentation review and feedback processes

Trend Micro felt motivated by these business drivers:

  • Reduce documentation publishing costs
  • Increase the efficiency of documentation production and consistency within documents
  • Reuse content to lower translation costs and improve phrasing consistency

Use Case

Trend Micro uses the following key SDL Tridion Docs features and functionality:

  • The DITA standard and structured content
  • Version control (GUIDs)
  • Baselines & publication management
  • Integrated content review
  • Customization & configurability
  • Streamlined and integrated translations

Results

Working with SDL Tridion Docs, Trend Micro migrated legacy documentation to structured DITA, began to implement a company-wide taxonomy, and started a process for content reuse.

SDL Tridion Docs has helped Trend Micro streamline the content creation tasks and promote efficiency through content reuse. In addition, the solution has made the technical documentation translation process management much easier.

Trend Micro’s use of a Robust Component Content Management System like SDL Tridion Docs has delivered significant benefits:

  • Improved documentation consistency
  • Streamlined translation processes
  • Streamlined review processes
  • Increased content quality

Trend Micro saw a return on investment (ROI) in SDL Tridion Docs in just 12–18 months.

SDL Tridion Docs Case Study

Multinational Computer Software Company

Introduction

This case study of a multinational computer software company is based on an SDL Tridion Docs customer survey. This survey was conducted by TechValidate, a 3rd-party research service.

Challenges

The software company evaluated and ultimately selected SDL Tridion Docs to solve the following business challenges:

  • Inconsistent content that provided conflicting answers to customer questions
  • The need to improve customer self-service by making content easier to find

Its top business drivers included:

  • Increasing writer efficiency and consistency
  • Delivering new formats and publications without increasing overhead costs
  • Reusing content to lower translation costs and increase consistency
  • Reducing support costs by answering questions and solving problems with content, reducing the need for support agents

Use Case

The company uses the following key SDL Tridion Docs features and functionality:

  • The DITA standard and structured content
  • Version control (GUIDs)
  • Baselines & publication management.
  • Integrated content review
  • Customization & configurability
  • Streamlined and integrated translations

Results

Working with SDL Tridion Docs, the company migrated legacy documentation to structured DITA, delivered more customer-centric documentation, and expanded translation to new languages and publications.

SDL Tridion Docs has helped the software company to streamline its content creation processes and made it more efficient through content reuse. In addition, the solution has enabled it to better manage the translation processes for technical documentation.

This multinational computer software company has found that the significant benefits of using a robust Component Content Management System (CCMS) like SDL Tridion Docs include:

  • Improved documentation consistency
  • Streamlined translation process
  • Streamlined review processes
  • Increased customer self-service resulting in lower support costs
  • Increased content quality

The software company saw a return on investment (ROI) in SDL Tridion Docs in just 12–18 months.

SDL Tridion Sites Case Study

Large Enterprise Financial Services Company

Introduction

This case study of an enterprise financial services company is based on an SDL Tridion Sites customer survey. The survey was conducted by TechValidate, a 3rd-party research service.

“SDL Tridion Sites is mission critical and delivers substantial business benefits by enabling our organization to deliver high-quality digital experiences.”

Challenges

The financial services company purchased SDL Tridion Sites to achieve greater content agility, enabling the business to own, manage, and control all content types without IT intervention.

Use Case

The company has now consolidated multiple content management systems (CMS) into the central SDL Tridion Sites platform. As part of its implementation it has integrated SDL Tridion Sites with the following systems:

  • Proprietary applications
  • Web analytics applications
  • External content repositories
  • Digital asset management

The financial services company has found SDL Tridion Sites differentiates itself from the competition through its:

  • Ease of content reuse across web pages, channels & brands
  • Ability to combine centralized brand governance with local market flexibility
  • Advanced workflow capabilities & access control
  • System reliability & security
  • Ability to integrate with other systems

Results

Working with SDL Tridion Sites, the organization has optimized the day-to-day operational management of its web properties.

They have found the benefits of using SDL Tridion Sites include:

  • Faster time-to-market for new digital campaigns
  • Improved brand and content consistency and accuracy
  • Increased online conversion rates
  • Improved security & compliance with (local) legislation
  • Reduction of the number of CMS tools to work with

SDL Tridion Sites Case Study

S&P 500 Computer Services Company

Introduction

This S&P 500 computer services company case study is based on an SDL Tridion Sites customer survey. This survey was conducted by TechValidate, a 3rd-party research service.

Challenges

The computer services company evaluated and ultimately selected SDL Tridion Sites as a web platform that could scale with growing digital demands and integrate with the rest of its technology landscape.

In addition, the company wanted support for contemporary capabilities such as personalization. It also wanted a system that would help the company communicate its brand effectively and consistently and manage country and brand websites.

The top business drivers for selecting SDL Tridion Sites included:

  • Achieving greater content agility and enabling the business to own, manage & control all content types without IT intervention
  • Driving new customer-centric initiatives, such as personalization and localization
  • Speeding up time-to-market for digital campaigns & new content
  • Reusing content across new and emerging channels, including mobile apps
  • Increasing brand consistency and overall quality of the digital experience

Use Case

The company uses the following key SDL Tridion Sites features and functionality:

  • Onboarding country- and brand-specific websites
  • Creating responsive and adaptive mobile websites
  • Streamlining its localization processes

In addition, the company has integrated translation management systems with SDL Tridion Sites.

Results

Working with SDL Tridion Sites, the computer services company better manages its brand identity globally and believes the system has helped them remove internal operational barriers for website management.

The S&P 500 computer services company identifies the following SDL Tridion Sites capabilities as differentiating the solution from other solutions:

  • Long-term content and brand consistency
  • Easy reuse of content across web pages, channels, and brands
  • Ability to combine centralized brand governance with local market flexibility
  • Fast and efficient content localization through built-in translation capabilities
  • Integrations with other systems

The company now finds that it has benefited from improved brand and content consistency, improved market control over mobile channels, streamlined translation processes and increased online conversion rates and SEO results.

SDL Tridion Docs Case Study

Large Enterprise Computer Software Company

Introduction

This large enterprise computer software company case study is based on an SDL Tridion Docs customer survey. This survey was conducted by TechValidate, a 3-rd party research service.

Challenges

The computer software company evaluated and ultimately selected SDL Tridion Docs to address costly content translations and to improve customer-self service by making content easier to find.

By purchasing SDL Tridion Docs, the company wanted to:

  • Eliminate and reduce desktop publishing (DTP) costs for translated content
  • Increase writer efficiency and consistency
  • Deliver new formats and publications without increasing overhead costs
  • Reuse content to lower translation costs and increase consistency

Use Case

The company now uses the following key SDL Tridion Docs features and functionality:

  • The DITA standard and structured content
  • Version control (GUIDs)
  • Baselines & publication management
  • Customization & configurability

Results

Working with SDL Tridion Docs, the company delivers more customer-centric documentation, implemented an integrated company-wide taxonomy and integrates with other enterprise systems.

SDL Tridion Docs has helped the software company better manage its technical documentation translation process.

The company has found that using a robust Component Content Management System (CCMS) like SDL Tridion Docs provides the following benefits:

  • Improved documentation consistency
  • Streamlined translation processes
  • Increased content quality

SDL Tridion Docs Case Study

Global 500 Computer Hardware Company

Introduction

This Global 500 Computer Hardware company case study is based on an SDL Tridion Docs customer survey. The survey was conducted by TechValidate, a 3rd-party research service.

Challenges

The computer hardware company evaluated and ultimately selected SDL Tridion Docs to address a number of content challenges: costly translations, inconsistency, support for dynamic formats and customer self-service options.

The company also purchased SDL Tridion Docs in order to eliminate or reduce desktop publishing costs for translated content and increase writer efficiency and consistency.

In addition, this computer hardware company wanted to:

  • Reuse content to lower translation costs and increase consistency
  • Deliver new formats, while ensuring that it did not increase its overhead cost
  • Eliminate or reduce desktop publishing costs for translated content

Use Case

The hardware company uses the following features and functionality:

  • The DITA standard and structured content
  • Version control (GUIDs)
  • Baselines & publication management
  • Customization & configurability
  • Streamlined and integrated translations

Results

Since adopting SDL Tridion Docs, this Global 500 hardware company has migrated its legacy documentation to structured DITA and delivers more customer-centric documentation. It has also streamlined its content review processes with subject matter experts.

SDL Tridion Docs has helped the organization streamline the content creation process, making it more efficient through content reuse. In addition, it has helped the organization to better manage the technical documentation translation process.

This Global 500 hardware company has found that the significant benefits of using a robust Component Content Management System (CCMS) like SDL Tridion Docs include:

  • Improved documentation consistency
  • Streamlined translation processes
  • Streamlined review processes
  • Increased customer self-service resulting in lower support costs
  • Increased content quality

The company saw a return on investment (ROI) in SDL Tridion Docs in just 6 – 12 months.

SDL Tridion Docs Case Study

Global 500 Automotive & Transport Company

Introduction

This case study of a major automaker is based on an SDL Tridion Docs customer survey. The survey was conducted by TechValidate, a 3rd-party research service.

Challenges

The company evaluated and ultimately selected SDL Tridion Docs to tackle a number of content and translation-related challenges.

Increasing writer efficiency and consistency were among its top business drivers. The content was costly to translate and it wanted to find a way to reuse content to lower these costs, and it also wanted to reduce the costs of desktop publishing for the translated content.

To help with the review process, the company wanted to reduce the time and error involved in collating manual review feedback by streamlining the way it gathered subject-matter input.

In addition, the organization also wanted to deliver its content in new dynamic formats in addition to static content (PDFs) without increasing the overhead costs.

Use Case

The automative and transport company uses the following SDL Tridion Docs features and functionality:

  • The DITA standard and structured content
  • Version control (GUIDs)
  • Baselines & publication management
  • Integrated content review processes
  • Customization & configurability
  • Streamlined & integrated translations

Results

Working with SDL Tridion Docs, the company has applied a strategic information architecture that includes plans for reuse to ensure more consistent content. It has also streamlined its content review processes, expanded translation into new languages and publications and delivered more customer-centric documentation.

SDL Tridion Docs has helped the company streamline its content creation processes, making it more efficient through content reuse. In addition, the solution has enabled the organization to better manage the technical documentation translation process.

This company has found that using a robust Component Content Management (CCMS) system like SDL Tridion Docs has provided some specific benefits, which include:

  • Improved documentation consistency
  • Streamlined translation processes
  • Streamlined review processes
  • Increased customer self-service with lower support costs
  • Increased content quality

The company saw a return on investment (ROI) in SDL Tridion Docs in just 12 – 18 months.

SDL Tridion Docs Case Study

Fortune 500 Retail Company

Introduction

This case study of a Fortune 500 retail company is based on an SDL Tridion Docs customer survey. This survey was conducted by TechValidate, a 3rd-party research service.

Challenges

The retail company evaluated and ultimately selected SDL Tridion Docs to address issues with inconsistent content as well as the need to improve customer-self service by making content easier to find.

It wanted to increase writer efficiency and consistency, increase content reuse, lower translation costs and satisfy customer demands for content in preferred formats, languages and devices.

Use Case

The retail company uses the following key SDL Tridion Docs features and functionality

  • The DITA standard and structured content
  • Version control (GUIDs)
  • Baselines & publication management
  • Customization & configurability
  • Streamlined & integrated translations

Results

Working with SDL Tridion Docs, this Fortune 500 retail company has expanded its translations into new languages and publications. In addition, it has integrated a company-wide taxonomy.

SDL Tridion Docs has helped this retail company to streamline the content creation process, making it more efficient through content reuse. In addition, it has helped the organization to better manage its technical documentation translation processes.

The retail company has found that the benefits of using a robust Component Content Management System like SDL Tridion Docs include:

  • Improved documentation consistency
  • Streamlined translation processes
  • Increased content quality

SDL Tridion Docs Case Study

Global 500 Computer Hardware Company

Introduction

This case study of a Global 500 computer hardware company is based on an SDL Tridion Docs customer survey. This survey was conducted by TechValidate, a 3rd-party research service.

Challenges

The computer hardware company evaluated and ultimately selected SDL Tridion Docs to address a number of content challenges: costly translations, inconsistency, support for dynamic formats, customer self-service options, review processes, and mobile-friendliness.

The company purchased SDL Tridion Docs in order to eliminate or reduce desktop publishing costs for translated content and increase writer efficiency and consistency.

In addition, this computer hardware company wanted to:

  • Deliver new formats, while ensuring that it did not increase its overhead costs
  • Reuse content to lower translation costs and increase consistency
  • Provide content to customers in their preferred format, language, and device
  • Reduce support costs through content

Use Case

The hardware company uses the following features and functionality:

  • The DITA standard and structured content
  • Version control (GUIDs)
  • Baselines & publication management
  • Integrated content review processes
  • Customization & configurability
  • Streamlined and integrated translations

Results

Since adopting SDL Tridion Docs, this Global 500 hardware company has migrated its legacy documentation to structured DITA. It has also streamlined the content review process and integrated multimedia content. Its customer-centric documentation includes:

  • Integrated multimedia content
  • Increased number of translated languages
  • Published content to mobile devices

SDL Tridion Docs has helped this organization streamline the content creation process, making it more efficient through content reuse. In addition, it has enabled the organization to better manage the technical documentation translation process.

This Global 500 hardware company has found that the significant benefits of using a robust Component Content Management System (CCMS) like SDL Tridion Docs include:

  • Improved documentation consistency
  • Streamlined translation processes
  • Streamlined review processes
  • Increased customer self-service resulting in lower support costs
  • Increased content quality

The company saw a return on investment (ROI) in SDL Tridion Docs in just 18-24 months.

SDL Tridion Docs Case Study

Fortune 500 Retail Company

Introduction

This case study of a Fortune 500 retail company is based on an SDL Tridion Docs customer survey. This survey was conducted by TechValidate, a 3rd-party research service.

Challenges

The retail company evaluated and ultimately selected SDL Tridion Docs to address manual, time-intensive and error-prone review feedback processes.

In addition, it wanted a solution that would help to satisfy customers’ demands for content in their preferred format, language, and device.

Use Case

The retail company uses the following key SDL Tridion Docs features and functionality:

  • Support for the DITA standard and structured content.
  • Version control (GUIDs)
  • Baselines & publication management
  • Integrated content review processes
  • Customization & configurability
  • Streamlined & integrated translations

Results

Working with SDL Tridion Docs, the company also expanded translation into new languages and publications.

SDL Tridion Docs has helped the retail company streamline the content creation process and made it more efficient through content re-use. In addition, it has enabled the organization to better manage the translation process for their technical documentation.

This Fortune 500 retail company has found that the significant benefits of using a robust Component Content Management System (CCMS), like SDL Tridion Docs, include:

  • Improved documentation consistency
  • Streamlined review processes
  • Increased customer self-service, resulting in lower support costs
  • Increased content quality



More Research on SDL Global Content Technologies