TechValidate Research on Riverbed

These pages present data that TechValidate has sourced via direct research with verified customers and users of Riverbed. TechValidate stands behind the authenticity of all published data. Learn more »

318 Customers Surveyed

2,186 Data Points Collected

80 Published TechFacts

23 Published Charts

44 Published Case Studies

Selected Research Highlights

SteelCentral Aternity Customer Research

What teams within your organization use the information from SteelCentral Aternity?

Performance monitoring
Application teams (app owners, app support, etc)
Desktop Services
IT Operations teams
Service Desk/Help Desk/L1 Support
IT executives
Line of business executives

SteelConnect Customer Testimonial

It’s great to be able to reach the interface from my cell phone when something goes down locally. It allows me to troubleshoot without calling Riverbed support most times.

Nate Gardner, Information System Security Manager, United States Air Force

SteelConnect Customer Review

4.5/5 Stars

SteelConnect Case Study

Vassil Mitrov, IT Architect, Gildan Activewear Inc.


This case study of Gildan Activewear Inc. is based on a July 2018 survey of SteelConnect customers by TechValidate, a 3rd-party research service.

“SteelConnect has modernized how we deploy and maintain our networks, saved us time and money, and overall has helped to improve the culture at our organization.”

“We use SteelConnect for cost savings on the links.”


  • Looked for an SD WAN solution because of the following IT initiatives:
    • Complex management of hybrid WANs
    • Application performance

Use Case

  • Top purchasing drivers for buying SteelConnect:
    • Ability to offer a comprehensive Riverbed solution with SteelHead and SteelCentral
    • Ability to extend software-defined control across WLAN, WAN, cloud and data center


  • Received the following benefits after deploying SteelConnect:
    • Network cost reductions
    • Improving team efficiency
    • Cloud or on-premise application performance
  • Saw a return on their investment with SteelConnect within 12 – 18 months
  • Reduced their network maintenance by 30-40% since implementing SteelConnect

Riverbed SteelCentral NPM Case Study

Global 500 Computer Services Company


This case study of a Global 500 computer services company is based on an August 2018 survey of Riverbed SteelCentral NPM customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We use SteelCentral NPM Network analysis including performance trending as well as troubleshooting.”

“SteelCentral NPM solutions enables us to rapidly diagnose and resolve network issues, resulting in optimized business performance while reducing management, and maintenance costs.”


The business challenges that led the profiled company to evaluate and ultimately select Riverbed SteelCentral NPM:

  • Purchased SteelCentral NPM because of:
    • Riverbed SteelCentral’s unified end-user experience, application, and network monitoring in a single, integrated platform
    • Riverbed’s brand and leadership in the digital experience management market
    • Riverbed SteelCentral’s broad and deep network performance management
    • Riverbed SteelCentral’s integrated packet and flow
    • Prior experience with Riverbed products
    • A recommendation from a technology reseller/managed service provider

Use Case

The key features and functionalities of Riverbed SteelCentral NPM that the surveyed company uses:

  • Using the following SteelCentral NPM solutions:
    • SteelCentral NetProfiler
  • Agrees that SteelCentral NPM is vital to solving their company’s day-to-day performance issues.


The surveyed company achieved the following results with Riverbed SteelCentral NPM:

  • Reduced mean time to resolution (MTTR)
  • Improved overall network performance
  • Improved IT collaboration
  • Reduced incident resolution time between 5 and 15% after using SteelCentral NPM solutions.

Riverbed Customer Research

Organizationally, how do you manage WAN, LAN switching/routing, and Wi-Fi infrastructures?

One team decides and manages all connectivity infrastructure
Decisions are made by one team but managed by different teams
Decisions and management of WAN and LAN/Wi-Fi are done by two separate teams
Decisions and management of WAN, LAN and Wi-Fi are done by three separate teams
Decisions are made by one team but management is outsourced

More to Explore

About Riverbed

Riverbed enables organizations to maximize digital performance across every aspect of their business, allowing customers to rethink possible. Riverbed’s unified and integrated Digital Performance Platform brings together a powerful combination of Digital Experience, Cloud Networking and Cloud Edge solutions that provides a modern IT architecture for the digital enterprise, delivering new levels of operational agility and dramatically accelerating business performance and outcomes.

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