TechValidate Research on Riverbed

These pages present data that TechValidate has sourced via direct research with verified customers and users of Riverbed. TechValidate stands behind the authenticity of all published data. Learn more »



650 Customers Surveyed

4,153 Data Points Collected

148 Published TechFacts

61 Published Charts

55 Published Case Studies



Featured Research Collections for Riverbed

Curated collections and slideshows of TechValidate research data on Riverbed.



Selected Research Highlights


Riverbed SteelCentral NPM Customer Fact

A state & local government company purchased SteelCentral NPM because of Riverbed SteelCentral’s unified end-user experience, application, and network monitoring in a single, integrated platform, Riverbed SteelCentral’s broad and deep network performance management, and Riverbed SteelCentral’s integrated packet and flow.

Riverbed Case Study

Large Enterprise Health Care Company

Introduction

This case study of a large enterprise health care company is based on a February 2019 survey of Riverbed customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Aternity has helped troubleshoot many issues faster and improved the user experience across our environment.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Riverbed:

  • SteelCentral Aternity helps them improve Office 365 performance and workforce productivity in the following ways:
    • Identifying whether problems are at the device, network or Microsoft backend
    • Providing performance data to collaborate with Microsoft to fix problems and manage SLAs
    • Improving the end-user experience with O365 apps

Use Case

The key features and functionalities of Riverbed that the surveyed company uses:

  • Confirmed that the payback period for their investment with SteelCentral Aternity to be 6-12 months.

Results

The surveyed company achieved the following results with Riverbed:

  • Operational benefits their organization realized following the deployment of SteelCentral Aternity:
    • Sped up problem resolution time for incidents
    • Improved application performance
    • Improved end-user device performance
  • Reduced ticket volume between 25 and 50% through SteelCentral Aternity’s proactive monitoring.
  • Reduced incident resolution time between 25 and 50% through their use of SteelCentral Aternity.
  • Reduced incident resolution time between 3 and 5 hours on average.
  • Extremely likely to recommend SteelCentral Aternity to a friend or colleague.

SteelCentral Aternity Customer Research

Incident Resolution Time (%), Large Enterprise

To what extent have you reduced the time required to identify and resolve incidents through your use of SteelCentral Aternity?

Reduced incident resolution time by greater than 50%: 13%
Reduced incident resolution time between 25 and 50%: 25%
Reduced incident resolution time between 15 and 25%: 29%
Reduced incident resolution time between 5 and 15%: 25%
Incident resolution time about the same as before acquiring Aternity: 8%

SteelCentral Aternity Customer Research

Incident Resolution Time, Large Enterprise

What does the percentage reduction in incident resolution time in the previous question translate to, in terms of hours?

Reduced incident resolution time by more than 1 day on average: 8%
Reduced incident resolution time by around 1 day on average: 8%
Reduced incident resolution time between 3 and 5 hours on average: 31%
Reduced incident resolution time between 1 and 3 hours on average: 15%
Reduced incident resolution time by around 1 hour on average: 17%
Incident resolution time about the same as before acquiring Aternity: 21%

Riverbed Solutions Customer Statistic

Why get an NPM Solution?

52% of surveyed IT professionals said they were seeking an NPM solution to solve for finger-pointing between teams.

52%

Riverbed Case Study

Tory Burch LLC

Introduction

This case study of Tory Burch LLC is based on a December 2018 survey of Riverbed customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Riverbed:

  • Riverbed helped their company stay relevant and competitive in today’s retail environment by:
    • Providing self-service capabilities to meet consumer needs for speed and convenience
    • Accelerating the expansion of retail locations and/or pop-up stores
    • Enabling them to rapidly deploy innovation and competitive digital services and apps
    • Improving IT efficiency, allowing them to support IT complexity with limited resources

Use Case

The key features and functionalities of Riverbed that the surveyed company uses:

  • Uses the following products:
    • SteelFusion
    • SteelHead
  • Riverbed does the following for streamlining their supply chain operations:
    • Reduces application downtime and data loss
    • Accelerates disaster recovery efforts
    • Ensures network performance and connectivity at distribution centers
    • Improves the performance of point of sales devices and kiosks
  • Created a secure environment for employees and customers by using Riverbed to:
    • Securely and centrally manages customer and employee data & intellectual property
    • Meets compliance and PCI requirements

Results

The surveyed company achieved the following results with Riverbed:

  • Riverbed helped improve the customers’ experience because Riverbed:
    • Helps IT deliver a better customer experience across multiple channels
    • Measures and monitors point of sale and self-service kiosks
    • Improves the online e-commerce shopping experience
    • Delivers behavior insights to tailor customer experience and offers
    • Provides reliable, secure in-store Wi-Fi and mobile services for employees and customers
    • Quantifies the impact of IT issues on our customers
  • Strongly agree
  • Strongly agree
  • Strongly agree
  • Delivered new digital services and applications for employees and customers
  • Streamlined in-store and/or distribution center IT infrastructure
  • Improved reliability and performance of point of sale and kiosks
  • Improved performance of business-critical apps


More to Explore



About Riverbed

Riverbed enables organizations to maximize digital performance across every aspect of their business, allowing customers to rethink possible. Riverbed’s unified and integrated Digital Performance Platform brings together a powerful combination of Digital Experience, Cloud Networking and Cloud Edge solutions that provides a modern IT architecture for the digital enterprise, delivering new levels of operational agility and dramatically accelerating business performance and outcomes.

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