TechValidate Research on Riverbed

These pages present data that TechValidate has sourced via direct research with verified customers and users of Riverbed. TechValidate stands behind the authenticity of all published data. Learn more »



650 Customers Surveyed

4,153 Data Points Collected

148 Published TechFacts

61 Published Charts

55 Published Case Studies



Featured Research Collections for Riverbed

Curated collections and slideshows of TechValidate research data on Riverbed.



Selected Research Highlights


SteelConnect Customer Fact

Nate Gardner, United States Air Force, purchased SteelConnect because of the simple yet powerful policy-based management, and the ability to extend software-defined control across WLAN, WAN, cloud, and data centers. The ability to create security groups is also a significant driver.

AppResponse 11 Customer Satisfaction Rating

An IT Architect at a medium enterprise metals & mining company would be very likely to recommend AppResponse 11 for this reason:

AppResponse allows us to see traffic like never before.

Riverbed Customer Research

All Responses

To what extent have you reduced the time required to identify and resolve incidents through your use of Riverbed NPM solutions?

Reduced incident resolution time by more than 75%: 19%
Reduced incident resolution time by 51% to 75%: 14%
Reduced incident resolution time by 26% to 50%: 24%
Reduced incident resolution time by 11% to 25%: 14%
Reduced incident resolution time by 0% to 10%: 29%

Riverbed Case Study

Maersk Line

Introduction

This case study of Maersk Line is based on a February 2019 survey of Riverbed customers by TechValidate, a 3rd-party research service.

“Aternity is the most complete and comprehensive tool of its kind bar none. Each time a new subject matter expert is introduced to the tool they share the same reaction – complete disbelief at its ease of use and deep technical capabilities. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Riverbed:

  • SteelCentral Aternity helps them improve Office 365 performance and workforce productivity in the following ways:
    • Alerting them to performance issues before end users notice them
    • Identifying whether problems are at the device, network or Microsoft backend
    • Providing performance data to collaborate with Microsoft to fix problems and manage SLAs
    • Improving the end-user experience with O365 apps
    • Analyzing the performance of Skype for Business to identify trends in usage and quality
    • Providing new levels of visibility and insight to support teams that until now were simply not available through any other means.

Use Case

The key features and functionalities of Riverbed that the surveyed company uses:

  • Confirmed that the payback period for their investment with SteelCentral Aternity to be 6-12 months.

Results

The surveyed company achieved the following results with Riverbed:

  • Operational benefits their organization realized following the deployment of SteelCentral Aternity:
    • Speed up problem resolution time for incidents
    • Improve application performance
    • Improve end-user device performance
    • Validate the impact of IT change on end-user experience
    • Improve customer experience
    • Improved accuracy in software asset management.
  • They reduced ticket volume between 15 and 25% through SteelCentral Aternity’s proactive monitoring.
  • They reduced incident resolution time by greater than 50% through their use of SteelCentral Aternity.
  • In terms of hours, they reduced incident resolution time by more than 1 day on average.
  • They are extremely likely to recommend SteelCentral Aternity to a friend or colleague.

Riverbed Case Study

Global 500 Transportation Services Company

Introduction

This case study of a Global 500 transportation services company is based on a February 2019 survey of Riverbed customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Aternity helps improve our understanding of wide-spread issues vs. localized ones. Aternity has also provided insight into the common attributes of any wide-spread issues that are immensely valuable.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Riverbed:

  • SteelCentral Aternity helps them improve Office 365 performance and workforce productivity in the following ways:
    • Identifying whether problems are at the device, network or Microsoft backend
    • Improving the end-user experience with O365 apps
    • Analyzing the performance of Skype for Business to identify trends in usage and quality

Use Case

The key features and functionalities of Riverbed that the surveyed company uses:

  • Confirmed that the payback period for their investment with SteelCentral Aternity to be 6-12 months.

Results

The surveyed company achieved the following results with Riverbed:

  • Operational benefits their organization realized following the deployment of SteelCentral Aternity:
    • Speed up problem resolution time for incidents
    • Improve application performance
    • Improve end-user device performance
    • Validate the impact of IT change on end-user experience
    • Improve customer experience
  • They ticket volumes about the same as before through SteelCentral Aternity’s proactive monitoring.
  • They reduced incident resolution time between 15 and 25% through their use of SteelCentral Aternity.
  • In terms of hours, they incident resolution time about the same as before acquiring Aternity.
  • They are extremely likely to recommend SteelCentral Aternity to a friend or colleague.

SteelConnect Customer Research

What are the top purchasing drivers for buying SteelConnect?

Unique integrations with cloud vendors such as AWS, Azure, and Zscaler
26%
Ability to offer a comprehensive Riverbed solution with SteelHead and SteelCentral
32%
Simple yet powerful policy-based management
32%
Ability to extend software-defined control across WLAN, WAN, cloud and data center
58%
Riverbed’s brand and leadership in the digital performance market
26%
Recommendation from technology reseller / managed service provider
5%
Other
16%


More to Explore



About Riverbed

Riverbed enables organizations to maximize digital performance across every aspect of their business, allowing customers to rethink possible. Riverbed’s unified and integrated Digital Performance Platform brings together a powerful combination of Digital Experience, Cloud Networking and Cloud Edge solutions that provides a modern IT architecture for the digital enterprise, delivering new levels of operational agility and dramatically accelerating business performance and outcomes.

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