TechValidate Research on Riverbed

These pages present data that TechValidate has sourced via direct research with verified customers and users of Riverbed. TechValidate stands behind the authenticity of all published data. Learn more »



514 Customers Surveyed

3,306 Data Points Collected

136 Published TechFacts

46 Published Charts

54 Published Case Studies



Featured Research Collections for Riverbed

Curated collections and slideshows of TechValidate research data on Riverbed.



Selected Research Highlights


SteelCentral Aternity Customer Research

Incident Resolution Time (%), Finance & Insurance

To what extent have you reduced the time required to identify and resolve incidents through your use of SteelCentral Aternity?

Reduced incident resolution time by greater than 50%: 26%
Reduced incident resolution time between 25 and 50%: 5%
Reduced incident resolution time between 15 and 25%: 26%
Reduced incident resolution time between 5 and 15%: 37%
Incident resolution time about the same as before acquiring Aternity: 5%

Riverbed Case Study

Bank Of Nova Scotia

Introduction

This case study of Bank of Nova Scotia is based on a February 2019 survey of Riverbed customers by TechValidate, a 3rd-party research service.

“Provides actual metrics to end user experience. This is one key tool we have for our end to end monitoring initiative.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Riverbed:

  • SteelCentral Aternity helps them improve Office 365 performance and workforce productivity in the following ways:
    • Alerting them to performance issues before end users notice them
    • Identifying whether problems are at the device, network or Microsoft backend
    • Analyzing the performance of Skype for Business to identify trends in usage and quality

Use Case

The key features and functionalities of Riverbed that the surveyed company uses:

  • Confirmed that the payback period for their investment with SteelCentral Aternity to be greater than 24 months.

Results

The surveyed company achieved the following results with Riverbed:

  • Operational benefits their organization realized following the deployment of SteelCentral Aternity:
    • A speedup of problem resolution time for incidents
    • Improved application performance
    • Improved end-user device performance
    • Validated the impact of IT change on end-user experience
    • Improved customer experience
  • They reduced ticket volume between 15 and 25% through SteelCentral Aternity’s proactive monitoring.
  • They reduced incident resolution time by greater than 50% through their use of SteelCentral Aternity.
  • In terms of hours, they reduced incident resolution time by more than 1 day on average.
  • They are extremely likely to recommend SteelCentral Aternity to a friend or colleague.

SteelCentral Aternity Customer Research

Operational Benefits, Small-Medium Enterprise

What types of operational benefits did your organization realize following the deployment of SteelCentral Aternity?

Speed up problem resolution time for incidents
69%
Improve end-user device performance
59%
Improve customer experience
54%
Validate the impact of IT change on end-user experience
49%
Improve application performance
46%
Other
13%

Riverbed Customer Fact

Through their use of SteelCentral Aternity, US Army Research Laboratory reduced incident resolution time by greater than 50%.

SteelConnect Customer Review

4/5 Stars

SteelConnect Case Study

Parker Hannifin

Introduction

This case study of Parker Hannifin is based on a February 2019 survey of SteelConnect customers by TechValidate, a 3rd-party research service.

“SteelConnect has modernized how we deploy and maintain our networks, saved us time and money, and overall has helped to improve the culture at our organization.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SteelConnect:

  • Looked for an SD WAN solution because of the following IT initiatives:
    • Application performance
    • Integrating Wi-Fi/SD-LAN with SD-WAN and cloud

Use Case

The key features and functionalities of SteelConnect that the surveyed company uses:

  • Top purchasing drivers for buying SteelConnect:
    • Unique integrations with cloud vendors such as AWS, Azure, and Zscaler
    • Ability to offer a comprehensive Riverbed solution with SteelHead and SteelCentral
    • Ability to extend software-defined control across WLAN, WAN, cloud and data center

Results

The surveyed company achieved the following results with SteelConnect:

  • Received the following benefits after deploying SteelConnect:
    • Network cost reductions
    • Improving team efficiency
    • Successful cloud (SaaS or IaaS) adoption and migrations
    • Agility – faster deployment of changes, new apps, infrastructure, and site locations
    • Cloud or on-premise application performance
  • Saw a return on their investment with SteelConnect within 6 – 9 months.
  • Reduced their network maintenance by 30-40% since implementing SteelConnect.


More to Explore



About Riverbed

Riverbed enables organizations to maximize digital performance across every aspect of their business, allowing customers to rethink possible. Riverbed’s unified and integrated Digital Performance Platform brings together a powerful combination of Digital Experience, Cloud Networking and Cloud Edge solutions that provides a modern IT architecture for the digital enterprise, delivering new levels of operational agility and dramatically accelerating business performance and outcomes.

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