TechValidate Research on Riverbed

These pages present data that TechValidate has sourced via direct research with verified customers and users of Riverbed. TechValidate stands behind the authenticity of all published data. Learn more »



647 Customers Surveyed

4,130 Data Points Collected

136 Published TechFacts

46 Published Charts

56 Published Case Studies



Featured Research Collections for Riverbed

Curated collections and slideshows of TechValidate research data on Riverbed.



Selected Research Highlights


SteelCentral Aternity Customer Satisfaction

83% of surveyed customers are likely to recommend SteelCentral Aternity.*

83%

SteelCentral Aternity Customer Research

Help Desk Ticket Volume

To what extent have you reduced the volume of Help Desk trouble tickets through SteelCentral Aternity’s proactive monitoring?

Reduced ticket volume by greater than 50%: 8%
Reduced ticket volume between 25 and 50%: 13%
Reduced ticket volume between 15 and 25%: 15%
Reduced ticket volume between 5 and 15%: 32%
Ticket volumes about the same as before: 32%

Riverbed Case Study

Large Enterprise Health Care Company

Introduction

This case study of a large enterprise health care company is based on a February 2019 survey of Riverbed customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Aternity has helped troubleshoot many issues faster and improved the user experience across our environment.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Riverbed:

  • SteelCentral Aternity helps them improve Office 365 performance and workforce productivity in the following ways:
    • Identifying whether problems are at the device, network or Microsoft backend
    • Providing performance data to collaborate with Microsoft to fix problems and manage SLAs
    • Improving the end-user experience with O365 apps

Use Case

The key features and functionalities of Riverbed that the surveyed company uses:

  • Confirmed that the payback period for their investment with SteelCentral Aternity to be 6-12 months.

Results

The surveyed company achieved the following results with Riverbed:

  • Operational benefits their organization realized following the deployment of SteelCentral Aternity:
    • Sped up problem resolution time for incidents
    • Improved application performance
    • Improved end-user device performance
  • Reduced ticket volume between 25 and 50% through SteelCentral Aternity’s proactive monitoring.
  • Reduced incident resolution time between 25 and 50% through their use of SteelCentral Aternity.
  • Reduced incident resolution time between 3 and 5 hours on average.
  • Extremely likely to recommend SteelCentral Aternity to a friend or colleague.

SteelCentral Aternity Customer Research

Help Desk Ticket Volume, Large Enterprise

To what extent have you reduced the volume of Help Desk trouble tickets through SteelCentral Aternity’s proactive monitoring?

Reduced ticket volume by greater than 50%: 8%
Reduced ticket volume between 25 and 50%: 11%
Reduced ticket volume between 15 and 25%: 14%
Reduced ticket volume between 5 and 15%: 36%
Ticket volumes about the same as before: 31%

AppResponse 11 Case Study

Intuit Inc.

Introduction

This case study of Intuit Inc. is based on an August 2018 survey of AppResponse 11 customers by TechValidate, a 3rd-party research service.

“SteelCentral AppResponse 11 is unique in that it enables us to rapidly diagnose and troubleshoot network and application issues using metrics and packets seamlessly. The metrics alert us to issues in real-time and allow us to quickly determine where the problem lies, while the packets provide definitive deep-dive root cause analysis.”

“We use AR11 for any application or performance issues, reviewing metrics with TCP/HTTP, and if required we download packets to review the issue and quickly resolve them.”

“AR11 shows us performance issues we otherwise wouldn’t have noticed, how performance has improved, stats between customer experience in different geographic locations for the critical URLs, and helps us gain more proficiency.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select AppResponse 11:

  • Bought/upgraded to SteelCentral AppResponse 11 because of:
    • Riverbed SteelCentral’s unified device-based end-user experience, application, network and infrastructure monitoring in a single platform
    • Prior experience with AppResponse 9 and/or NetShark

Use Case

The key features and functionalities of AppResponse 11 that the surveyed company uses:

  • Using the following models of AppResponse 11:
    • 8170
  • Upgraded to AppResponse 11 from AppResponse 9.
  • Is extremely satisfied with the new capabilities of AppResponse 11.
  • Mostly uses AppResponse 11’s pre-calculated metrics in charts and tables in Insights/Navigator/Favorites for analysis for troubleshooting workflows.

Results

The surveyed company achieved the following results with AppResponse 11:

AppResponse 11:

  • Improved the efficiency of a business process
  • Reduced mean time to resolution (MTTR)
  • Improved overall network uptime
  • Delivered faster performance
  • Improved customer experience
  • Reduced finger pointing
  • Reduced network and application blind spots
  • Reduced incident resolution time by greater than 50% after using SteelCentral AppResponse 11.

Riverbed SteelCentral NPM Customer Satisfaction Rating

An IT Manager at a large enterprise professional services company would be very likely to recommend Riverbed SteelCentral NPM for this reason:

SteelCentral NPM provides insight into our traffic in one spot.



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About Riverbed

Riverbed enables organizations to maximize digital performance across every aspect of their business, allowing customers to rethink possible. Riverbed’s unified and integrated Digital Performance Platform brings together a powerful combination of Digital Experience, Cloud Networking and Cloud Edge solutions that provides a modern IT architecture for the digital enterprise, delivering new levels of operational agility and dramatically accelerating business performance and outcomes.

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