The business challenges that led the profiled company to evaluate and ultimately select AppResponse 11:
- Bought/upgraded to SteelCentral AppResponse 11 because of:
- Riverbed SteelCentral’s unified device-based end-user experience, application, network and infrastructure monitoring in a single platform
- Prior experience with AppResponse 9 and/or NetShark
The key features and functionalities of AppResponse 11 that the surveyed company uses:
- Using the following models of AppResponse 11:
- Upgraded to AppResponse 11 from AppResponse 9.
- Is extremely satisfied with the new capabilities of AppResponse 11.
- Mostly uses AppResponse 11’s pre-calculated metrics in charts and tables in Insights/Navigator/Favorites for analysis for troubleshooting workflows.
The surveyed company achieved the following results with AppResponse 11:
- Improved the efficiency of a business process
- Reduced mean time to resolution (MTTR)
- Improved overall network uptime
- Delivered faster performance
- Improved customer experience
- Reduced finger pointing
- Reduced network and application blind spots
- Reduced incident resolution time by greater than 50% after using SteelCentral AppResponse 11.