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TechValidate Research on Riverbed

These pages present data that TechValidate has sourced via direct research with verified customers and users of Riverbed. TechValidate stands behind the authenticity of all published data. Learn more »



513 Customers Surveyed

3,306 Data Points Collected

129 Published TechFacts

46 Published Charts

55 Published Case Studies



Featured Research Collections for Riverbed

Curated collections and slideshows of TechValidate research data on Riverbed.



Selected Research Highlights


Riverbed Case Study

A.P. M

Introduction

This case study of A.P. M is based on a February 2019 survey of Riverbed customers by TechValidate, a 3rd-party research service.

“In Short – Aternity has yielded very in-depth monitoring on the application level as well as for the user machines, which enabled us to target the actual cause rather than investigating and searching the root cause.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Riverbed:

  • SteelCentral Aternity helps them improve Office 365 performance and workforce productivity in the following ways:
    • Alerting them to performance issues before end users notice them
    • Identifying whether problems are at the device, network or Microsoft backend

Use Case

The key features and functionalities of Riverbed that the surveyed company uses:

  • Confirmed that the payback period for their investment with SteelCentral Aternity to be less than 6 months.

Results

The surveyed company achieved the following results with Riverbed:

  • Operational benefits their organization realized following the deployment of SteelCentral Aternity:
    • Sped up problem resolution time for incidents
    • Validated the impact of IT change on end-user experience
    • Improved customer experience
  • Reduced ticket volume by greater than 50% through SteelCentral Aternity’s proactive monitoring.
  • Reduced incident resolution time between 25 and 50% through their use of SteelCentral Aternity.
  • Reduced incident resolution time between 1 and 3 hours on average.
  • Extremely likely to recommend SteelCentral Aternity to a friend or colleague.

Riverbed Customer Review

5/5 Stars

How our organization uses Riverbed:

Monitor end-user machines as well as retail devices.

Would you recommend Riverbed?

Yes, the customer service is above anything I have ever dealt with.

SteelCentral Aternity Customer Satisfaction Rating

An IT Architect at a large enterprise health care company would be very likely to recommend SteelCentral Aternity for this reason:

I can solve user experience issues across the entire organization where we were not able to easily compare their experience to others with any time-specific, resource-specific, or function-specific accuracy before the Aternity installation. This is helping with performance issues that people are just plain tired of reporting because they feel there is no way anyone will be able to fix it.

SteelCentral Aternity Case Study

Medium Enterprise Banking Company

Introduction

This case study of a medium enterprise banking company is based on a July 2018 survey of SteelCentral Aternity customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“SteelCentral Aternity enables us to rapidly diagnose and resolve end-user issues and optimize the productivity of our tech-dependent workforce, benefiting in reduced management, maintenance, and costs.”

“Aternity has allowed us to proactively find issues before a failure occurs and to identify application defects that are not easily reproduced.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SteelCentral Aternity:

  • Top purchasing drivers for buying SteelCentral Aternity:
    • Speed up problem resolution time for incidents
    • Improve application performance
    • Improve end-user device performance
    • Improve workforce productivity

Use Case

The key features and functionalities of SteelCentral Aternity that the surveyed company uses:

  • The following teams use the information from SteelCentral Aternity:
    • Service Desk/Help Desk/L1 Support
    • Desktop Services
    • Application (app owners, app support)
    • IT Operations

Results

The surveyed company achieved the following results with SteelCentral Aternity:

  • Realized the following operational benefits following the deployment of SteelCentral Aternity:
    • Delivered faster performance
    • Improved customer experience
    • Enabled us to start moving towards proavtive incident management.
  • Reduced the volume of Help Desk trouble tickets by 0% (remained the same) after using SteelCentral Aternity’s proactive monitoring.
  • Reduced the time required to identify and resolve incidents by 0% (remained the same) after using SteelCentral Aternity.

Riverbed Customer Research

Organizationally, how do you manage WAN, LAN switching/routing, and Wi-Fi infrastructures?

One team decides and manages all connectivity infrastructure
78%
Decisions are made by one team but managed by different teams
8%
Decisions and management of WAN and LAN/Wi-Fi are done by two separate teams
6%
Decisions and management of WAN, LAN and Wi-Fi are done by three separate teams
4%
Decisions are made by one team but management is outsourced
2%

Riverbed Customer Research

Office 365 Use Cases, IT Services

SteelCentral Aternity helps us improve Office 365 performance and workforce productivity by:

Analyzing the performance of Skype for Business to identify trends in usage and quality
77%
Identifying whether problems are at the device, network or Microsoft backend
69%
Alerting me to performance issues before end users notice them
38%
Providing performance data to collaborate with Microsoft to fix problems and manage SLAs
38%
Improving the end-user experience with O365 apps
31%
Other
8%


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About Riverbed

Riverbed enables organizations to maximize digital performance across every aspect of their business, allowing customers to rethink possible. Riverbed’s unified and integrated Digital Performance Platform brings together a powerful combination of Digital Experience, Cloud Networking and Cloud Edge solutions that provides a modern IT architecture for the digital enterprise, delivering new levels of operational agility and dramatically accelerating business performance and outcomes.

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