TechValidate Research on Riverbed

These pages present data that TechValidate has sourced via direct research with verified customers and users of Riverbed. TechValidate stands behind the authenticity of all published data. Learn more »



514 Customers Surveyed

3,306 Data Points Collected

136 Published TechFacts

46 Published Charts

54 Published Case Studies



Featured Research Collections for Riverbed

Curated collections and slideshows of TechValidate research data on Riverbed.



Selected Research Highlights


Riverbed Customer Research

Office 365 Use Cases and Benefits

SteelCentral Aternity helps us improve Office 365 performance and workforce productivity by:

Identifying whether problems are at the device, network or Microsoft backend
74%
Analyzing the performance of Skype for Business to identify trends in usage and quality
52%
Improving the end-user experience with O365 apps
41%
Providing performance data to collaborate with Microsoft to fix problems and manage SLAs
38%
Alerting me to performance issues before end users notice them
38%

SteelCentral Aternity Customer Satisfaction Rating

An IT Director at a medium enterprise banking company would be very likely to recommend SteelCentral Aternity for this reason:

Aternity has proven itself to be very useful in helping us diagnose a variety of issues that are traditionally difficult to troubleshoot. It is excellent at uncovering intermittent problems.

SteelCentral Aternity Case Study

Emerson Ranchez, Emerson Commercial And Residential Solutions

Introduction

This case study of Emerson Commercial and Residential Solution is based on a July 2018 survey of SteelCentral Aternity customers by TechValidate, a 3rd-party research service.

“SteelCentral Aternity enables us to rapidly diagnose and resolve end-user issues and optimize the productivity of our tech-dependent workforce, benefiting in reduced management, maintenance, and costs.”

“Aternity really helps us manage and monitor our entire network smoothly and efficiently. It definitely provides us with time and cost savings which really helped with business growth.”

Challenges

Top purchasing drivers for buying SteelCentral Aternity:

  • Reduce IT costs
  • Speed up problem resolution time for incidents
  • Improve application performance
  • Improve end-user device performance
  • Validate the impact of IT change on the end-user experience
  • Establish SLAs based on application performance
  • Improve workforce productivity
  • Support business growth expectations

Use Case

The key features and functionalities of SteelCentral Aternity that the surveyed company uses:

  • The following teams use the information from SteelCentral Aternity:
    • Performance monitoring
    • Application (app owners, app support)
    • IT Operations
    • IT executives
    • Line of business executives

Results

The surveyed company achieved the following results with SteelCentral Aternity:

  • Reduced the volume of Help Desk trouble tickets by >50% after using SteelCentral Aternity’s proactive monitoring.
  • Reduced the time required to identify and resolve incidents by >50% after using SteelCentral Aternity.
  • Reduced incident resolution time by 1-3 hours after using SteelCentral Aternity.
  • Saw a return on their investment in SteelCentral Aternity within 1 – 3 months.
  • Realized the following operational benefits following the deployment of SteelCentral Aternity:
    • Improved the efficiency of a business process
    • Increased employee productivity/time savings
    • Reduced IT infrastructure costs
    • Improved overall system uptime
    • Delivered faster performance
    • Improved customer experience

SteelCentral Aternity Customer Fact

A Global 500 healthcare company improved the efficiency of a business process, reduced IT infrastructure costs, improved overall system uptime, and improved customer experience following the deployment of SteelCentral Aternity.

AppResponse 11 Case Study

Medium Enterprise Pharmaceuticals Company

Introduction

This case study of a medium enterprise pharmaceuticals company is based on an August 2018 survey of AppResponse 11 customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“SteelCentral AppResponse 11 is unique in that it enables us to rapidly diagnose and troubleshoot network and application issues using metrics and packets seamlessly. The metrics alert us to issues in real-time and allow us to quickly determine where the problem lies, while the packets provide definitive deep-dive root cause analysis.”

“App visibility, reporting, and leverage of our systems.”

“Easy to find where the solution is when a network problem.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select AppResponse 11:

  • Bought/upgraded to SteelCentral AppResponse 11 because of:
    • A recommendation from a technology reseller/managed service provider

Use Case

The key features and functionalities of AppResponse 11 that the surveyed company uses:

  • Using the following models of AppResponse 11:
    • 4170
  • Upgraded to AppResponse 11 from AppResponse 9.
  • Is extremely satisfied with the new capabilities of AppResponse 11.
  • Mostly uses AppResponse 11’s pre-calculated metrics in charts and tables in Insights/Navigator/Favorites for analysis for troubleshooting workflows.

Results

The surveyed company achieved the following results with AppResponse 11:

  • Reduced mean time to resolution (MTTR)
  • Reduced incident resolution time between 26 and 50% after using SteelCentral AppResponse 11.

Riverbed Customer Research

Are you able to measure end-user experience to demonstrate the success of your IT projects?

Yes, we have automated tools to measure end-user experience to show IT project success: 20%
Yes, but the highly manual process makes it difficult: 46%
No, because it is a highly manual and difficult process: 34%
No, we do not need end user experience metrics: 0%


More to Explore



About Riverbed

Riverbed enables organizations to maximize digital performance across every aspect of their business, allowing customers to rethink possible. Riverbed’s unified and integrated Digital Performance Platform brings together a powerful combination of Digital Experience, Cloud Networking and Cloud Edge solutions that provides a modern IT architecture for the digital enterprise, delivering new levels of operational agility and dramatically accelerating business performance and outcomes.

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