TechValidate Research on RevEHR

26 Charts


RevolutionEHR Customer Research

Friend referral is a top reason why customers made the switch from paper to RevolutionEHR

Which external factors drove your decision to subscribe to RevolutionEHR?

Referral from a friend or colleague
37%
Reputation as the best cloud-based EHR for optometrists
33%
Monthly price
29%
Longevity of the company as the cloud software for optometrists
26%
Good online reviews and positive social media mentions
12%
Reputation as a market leader
12%
Used RevolutionEHR in a previous workplace
9%
Reputation as trusted source of industry information/education
6%
College software of choice from alma mater
0%
Other
14%

RevolutionEHR Customer Research

Top reasons customers switched from Officemate to RevolutionEHR

Which external factors drove your decision to subscribe to RevolutionEHR?

Reputation as the best cloud-based EHR for optometrists
49%
Referral from a friend or colleague
42%
Longevity of the company as the cloud software for optometrists
29%
Monthly price
22%
Reputation as a market leader
22%
Good online reviews and positive social media mentions
14%
Reputation as trusted source of industry information/education
7%
Used RevolutionEHR in a previous workplace
6%
College software of choice from alma mater
0%
Other
16%

RevolutionEHR Customer Research

Of those that switched from Officemate, majority saw improvement in staff coordination after using RevolutionEHR.

What benefits have you seen from using RevolutionEHR?​

Improved staff coordination
62%
Better experience with software compared to a paper-based system
60%
Easier compliance with regulatory requirements (MIPS, HIPAA)
52%
Saved more time with documentation
36%
Have more personal time with better practice efficiency
23%
Increased profitability by being more productive
19%
Saved money with automation
19%
Increased number of patients treated
16%

RevolutionEHR Customer Research

Please rate the following aspects of the RevolutionEHR support team.​

Exceptional Great Good Ok

Knowledge
Wait times / Responsiveness
Friendliness
Efficient resolution of issues
Professionalism

RevolutionEHR Customer Research

Please rate your satisfaction on the following aspects:

Exceptional Great Good Ok

Mobility gained through cloud-based practice management system
Faster reimbursement through automated billing workflows
Better documentation through optometry specific templates
Increased productivity with ease of use
Time saved through efficiency
Money saved through efficiency
Peace of mind I have product support when needed
Savings on hardware and IT related costs

RevolutionEHR Customer Research

What benefits have you seen from using RevolutionEHR?​

Better experience with software compared to a paper-based system
55%
Easier compliance with regulatory requirements (MIPS, HIPAA)
54%
Improved staff coordination
54%
Saved more time with documentation
38%
Have more personal time with better practice efficiency
19%
Saved money with automation
19%
Increased profitability by being more productive
15%
Increased number of patients treated
12%

RevolutionEHR Customer Research

Please rank the importance of the features you’d like RevolutionEHR to have:

Extremely important Very important Important Not important

Option to pull forward all data from a previous encounter
Send e-statements and receive e-payments from patients
Patient self-check in 
Streamlined, easier-to-use tools to customize templates
Insurance Remittance ERA posting
Assign default user roles based on function (technician, admin, billing)
Telehealth (provide services remotely)
Ability to share exam templates with other Rev clients
Ability to free text in exam fields
Performance insights comparing your practice to your peers
Weekly view of the calendar
Patient locator
Optical insurance calculator
VSP calculator

RevolutionEHR Customer Research

How long did it take for your practice to begin using RevolutionEHR?
1 - 3 weeks: 53%
3 - 4 weeks: 23%
4 - 5 weeks: 10%
More than 5 weeks: 14%

RevolutionEHR Customer Research

What features were most important for your decision to subscribe to RevolutionEHR?

Customizable software to my specific practice needs
52%
Improvement of in-office workflows (billing, scheduling, and management) 
48%
Migration to electronic health records (E.H.R.)
47%
Equipment integration
25%
Automated coding and assistance
22%
Automated billing and remittance 
19%
Preloaded letter templates
15%
Inventory
14%
Seamless patient portal
14%
Interface with contact lens distributors
6%
Other
9%

RevolutionEHR Customer Research

Which external factors drove your decision to subscribe to RevolutionEHR?

Reputation as the best cloud-based EHR for optometrists
40%
Referral from a friend or colleague
37%
Longevity of the company as the cloud software for optometrists
29%
Monthly price
26%
Reputation as a market leader
16%
Good online reviews and positive social media mentions
11%
Reputation as trusted source of industry information/education
8%
Used RevolutionEHR in a previous workplace
7%
College software of choice from alma mater
0%
Other
18%

RevolutionEHR Customer Research

What system were you using prior to RevolutionEHR?

Paper / No EHR
39%
Officemate
15%
MaximEyes
8%
Compulink
6%
Eyefinity
4%
ODPro
3%
Practice Director
3%
Cyclops
2%
Crystal
1%
Foxfire
1%
MyVisionExpress
1%
I-File
0%
Uprise
0%
VisualEyes
0%
Other
16%

RevolutionEHR Customer Research

What concerns were you seeking to address when you selected RevEHR?

Migrating to electronic health records (E.H.R.)
60%
Improving in-office workflows (billing, scheduling, and management)
50%
Enhancing clinical efficiency
43%
Tuning my software to my specific needs
29%
Managing the optical side of the business better
25%
Automating billing and remittance
20%
Having better work/life balance
18%
Using a slow system/software
16%
Spending more time with my patients with a software to manage my practice
15%
Falling behind on charting and documentation
12%
Using two databases
6%

RevEHR Customer Research

What assistance programs have you requested or have been granted with?

PPP
84%
SBA
47%
Landlord
29%
Professional Association
17%
Utilities
7%
Computer Systems
5%
Credit Card
5%
Insurance
5%

RevEHR Customer Research

Which of the following statements best reflects your outlook on practice revenue in 2020?

My practice revenue will decrease by more than 50%: 21%
My practice revenue will decrease by less than 50%: 70%
My practice revenue will remain the same: 4%
My practice revenue will increase by less than 50%: 5%

RevEHR Customer Research

Assuming public health guidance allows gatherings and travel, when do you anticipate being comfortable traveling to industry events/meetings?

Right now: 8%
Q3 2020: 7%
Q4 2020: 20%
Sometime 2021: 49%
Never again: 2%
Unsure: 12%

RevEHR Customer Research

There’s a positive outlook on patient visits, with 37% expecting an increase

When business is back to normal, your patient visits per day will…

Decrease: 27%
Stay the same: 36%
Increase: 37%

RevEHR Customer Research

Moving forward to 2020, which items do you expect your expenses to go towards?

Personnel (eg: Office Staff, OD Associate, Biller)
83%
Equipment
36%
Hardware (eg: computer, iPad)
25%
Software
15%
Third Party Consultant
6%
Furniture
4%

RevEHR Customer Research

When do you believe your practice will be at operating at 100%?

I'm currently practicing at 100%: 8%
Q3 2020: 28%
Q4 2020: 21%
Sometime 2021: 28%
Never again: 2%
Unsure: 13%

RevEHR Customer Research

If your practice is doing Telehealth, what are your use cases?

I do not use Telehealth
58%
Patient Discussion
33%
Video Exams
22%
Educational Content
6%
Video Programs
2%

RevEHR Customer Research

89% of practices view the relationship with their patients either the same as or better than before

Once the stay-at-home order has been lifted, how do you view your patient relationship?

Better
23%
Same
66%
Worse
11%

RevEHR Customer Research

What is your preferred method of getting content and receiving inbound messages?

Emails / Newsletters
82%
Text Messages
42%
Phone Calls
30%
Webinars
22%
Social Media
10%
Websites / Blogs
10%
Podcasts
5%
Print Magazines
5%
Video Calls
2%

RevEHR Customer Research

Ways practices have adjusted to stay in communication with patients…

What have you done differently in communicating with your patients in this new environment?

Making Phone Calls
47%
Updating Social Media
46%
Sending Emails
43%
Sending Text Messages
41%
I haven't changed anything
22%
Making Video Calls
8%

RevEHR Customer Research

The biggest challenge facing practices is fewer hours of operation making it difficult to schedule appointments

Please rate your challenges in the following areas:

Very easy Easy Neither easy or challenging Challenging Very Challenging

Not being able to physically see patients
Less appointments because patients are fearful
The delay or lack of payments from insurance
Insufficient communication with patients
Fewer hours of operation making it difficult to schedule appointments

RevEHR Customer Research

Which of the following areas would you say are significant concerns for your practice?

Practice Profitability
80%
Practice/Staff Efficiency
69%
Cash Flow
58%
Attracting New Patients
43%
Patient Retention
41%
Opening a New Location
2%
Starting a New Practice
2%

RevEHR Customer Research

During the downtime, practices focused on training for staff and business management

How has your practice lifestyle changed with more downtime to spend on other areas of your practice?

Significantly decreased Decreased Stayed the same Increased Significantly increased

Regular services for patients
Training for office staff
Education for patients
Collection of payments
Business management

RevEHR Customer Research

Are you practicing today?

Yes, I'm practicing in the office
84%
Yes, but in a different location
3%
No, I am not practicing and will resume at my previous location once the stay home order is lifted
13%



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