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Redis Enterprise Case Study

Verizon Communications Counts on Redis Enterprise to Elevate its Customer Engagement Experience

Introduction

Verizon is an American multinational telecommunications conglomerate and services over 147 million customers. In order to retain a good customer satisfaction rating, Verizon needs the experience for their social channels to be seamless. Verizon chose to move away from relational databases to Redis Enterprise because of it’s stable & high performance and proportional ability to scale.

“Redis Enterprise helped us deliver applications faster and with greater reliability than ever before.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Redis Enterprise:

  • Encountered the following challenges before choosing Redis Enterprise:
    • High latency and slow response times from other databases
    • Other databases only being able to handle limited volume and low throughput of data
    • Difficulty operating, scaling, and administering other databases

Use Case

The key features and functionalities of Redis Enterprise that the surveyed company uses:

  • Uses Redis Enterprise for the following:
    • High-speed transactions
    • Scalability tier/content caching
    • Notifications
  • Use of Redis Enterprise does not include data that is not stored in any other database.
  • Using Redis Enterprise in the following types of solution:
    • Social channels/customer engagement

Results

The surveyed company achieved the following results with Redis Enterprise:

  • Values the following Redis Enterprise capabilities:
    • High availability (persistence, auto-failover, cross-zone/multi-region/multi-datacenter in-memory replication)
    • Stability & high performance
    • Ability to seamlessly scale, cluster, and auto shard
    • Active-Active/Active-Passive geo distribution
  • Rates the following benefits of Redis Enterprise for having Redis as their deployment provider compared to their previous state:
    • Tremendous cost savings: beneficial
    • Faster time to market: highly beneficial
    • Reduced downtime: most beneficial
    • Higher, more stable performance: highly beneficial
  • Would like to move additional data from the following databases into Redis Enterprise:
    • RDBMS-es (Microsoft SQL Server, Oracle, MySQL)




About This Data

This data was sourced directly from verified users of RedisLabs by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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