TechValidate Research on Rapid7

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Small Business Aerospace & Defense Company


This case study of a small business aerospace & defense company is based on a March 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Rapid7’s MDR service has impacted my organization by solving many needed areas in one offering. "

“Without Rapid7 MDR, my team would not be able to go day to day. "


The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

  • Why they decided to adopt a managed detection and response solution:
    • They didn’t have a large enough team to do it in-house
    • They were unable to keep pace with organization’s security needs
    • They needed expert support and guidance
  • MDR solutions they used previously to Rapid7 MDR:
    • Arctic Wolf MDR
    • Another
  • Prior to implementing Rapid7 MDR, they had approximately 4 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

*The criteria that was most important in their decision to select Rapid7 MDR:

  • Investigation capabilities
  • Containment/Incident response
  • Proactive threat hunting
  • Correlation and triage of alerts
  • Threat intelligence
  • Visibility and reporting
  • Cybersecurity expertise
  • Forensics
  • Cost/ROI
  • IR Automation


  • Aspects of Rapid7 MDR most impactful to their organizations’ security success:
    • 24 × 7 × 365 SOC team
    • Access to the XDR technology the MDR SOC uses
    • Partnering with a Rapid7 Security Advisor
    • Automated attack containment provided by MDR Active Response
    • Ability to pivot to engage Rapid7 in Incident Response if breached
    • Complements other Rapid7 Insight solutions
  • They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
  • How they rate the following capabilities based on experience with Rapid7 MDR:
    • SOC Expertise: Excellent
    • Technology: Excellent
    • Threat detection: Excellent
    • Incident Response: Excellent
    • Reporting: Excellent
    • Customer Advisor Guidance: Excellent
  • Since we’ve implemented Rapid7 MDR, our team has:
    • Spent less time doing investigations
    • Improved their Mean Time To Detect (MTTD)
    • Improved their Mean Time To Respond (MTTR)
    • Received less false positives
    • Had more time to focus on other security initiatives
    • Had more time to focus on professional development/skills
    • Improved their coverage outside the 5×8 work week
    • Have improved our overall security posture
    • Have been able to engage more with the business

About This Data

This data was sourced directly from verified users of Rapid7 by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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