TechValidate Research on Quest Microsoft Platform Management

Case Study: Small Business Software Company Finds Relief for SharePoint Recoveries


This case study of a small business computer software company is based on a August 2013 survey of Recovery Manager for SharePoint customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Recovery Manager for SharePoint is a great relief for us during a recovery scenario.”


  • Spent the following amount of time on these recovery scenarios before using Recovery Manager for SharePoint:
    • Single item/document: 1 hour or less
    • Site/site collection: 1 day
    • Web application: 1 day
    • Farm (disaster): 2 days
  • Experienced the following operational challenges regarding SharePoint recovery scenarios prior to installing Recovery Manager for SharePoint:
    • Unmet recovery time objectives/SLAs
    • User productivity interruptions
    • An inability to recovery a single item/document without restoring the entire library, list or site and compromising the live data
    • Full farm or web application failure with no straightforward way to recovery
    • An inability to delegate restore functions to help desk personnel without compromising SQL security
    • A lack of integration between their enterprise backup system and former recovery processes/tool, requiring its own SharePoint backup

Use Case

  • Has 3 farms in their SharePoint environment.
  • Is currently backing up SharePoint with Symantec Backup Exec.


  • Purchased Recovery Manager for SharePoint for the following purposes:
    • Integrate with current enterprise/SharePoint backup system
    • Reduce time to recovery
    • Eliminate need for SQL database engineer involvement
    • Restore single item/document up to farm without compromising other live data
    • Restore items/documents to non-SharePoint locations when SharePoint is offline
    • Have full fidelity restores (permissions, metadata, workflow status, version history, etc.)
    • Locate data that they didn’t know was missing with a backup vs. live environment compare
    • Have full farm restore automation
    • Secure helpdesk delegation of recovery searches/finds
  • Purchased Site Administrator for SharePoint over the following competitors:
    • Commvault
  • Rates the following Recovery Manager for SharePoint capabilities as they compare to the competition:
    • Ease-of-use: differentiated
    • Time to recovery: differentiated
    • Recovery process: highly differentiated
    • Search for missing data: differentiated
    • Integration w/current backup: differentiated

About This Data

This data was sourced directly from verified users of Quest Microsoft Platform Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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