TechValidate Research on Quest Microsoft Platform Management

Introduction

This case study of a state & local government is based on a February 2019 survey of Quest Professional Services customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Quest Professional Services:

• The following activities typically drive their need for professional services in their Microsoft environment:
  • Modernizing environment

Use Case

The key features and functionalities of Quest Professional Services that the surveyed organization uses:

• Used the following Quest services:
  • Migration
• Engaged with Quest service consultants because of:
  • Specific subject matter expertise
  • Migration software requires professional services agreement for installation and training
• Quest Professional Services top differentiators over other options:
  • Savvy technology knowledge
  • Knowledgeable about their Microsoft environment
  • Knowledgeable about their business needs
  • Proven ability to deliver quickly and simply on what matters most
  • Ability to go above and beyond in helping them meet their goals

Results

The surveyed organization achieved the following results with Quest Professional Services:

• Experienced the following advantages after working with Quest Professional Services:
  • Helped them reduce their risk
  • Helped them complete a project on time or faster
  • Helped them get the most value out of their software
• Quest Professional Services helped them achieve their business outcomes.

Introduction

This case study of a small business health care company is based on a March 2014 survey of Active Administrator customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

• Purchased Active Administrator for the following reasons:
  • Needed to ensure the health and availability of Active Directory
  • Needed to make Active Directory more secure
  • Needed a better way to manage Group Policies
  • Needed a solution to easily back up and restore Active Directory objects
  • Needed to collect Active Directory events for internal auditing
  • Needed to meet specific compliance mandate(s), such as HIPAA, PCI, SOX, GLBA, etc.

Use Case

• Has 0–249 users of Active Directory at their organization.
• Uses Active Administrator 1–2 times per day.

Results

• Finds the following Active Administrator features most useful:
  • Group Policy management
  • Security and auditing
  • Active Directory management (e.g., Automated account, site and trust administration)
  • Backup and recovery
• Paid back their investment in Active Administrator in 6–12 months.
• Reduced workload and increased productivity by 10–29% with Active Administrator.