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TechValidate Research on Quadient

273 TechFacts – Page 5 of 10


Quadient Customer Testimonial

By implementing Inspire, we saw savings equivalent to 1 full time employee, reduced postage costs, and streamlined operations providing efficiency to handle growing business communications.

Operations Manager, Medium Enterprise Insurance Company

Quadient Customer Testimonial

Inspire helped us to reduce development time and expand our business opportunities.

IT Professional, Large Enterprise Computer Services Company

Quadient Customer Statistic

84% of surveyed organizations reduced time to create Omnichannel communications by 10-25% with Quadient.

84%

Quadient Customer Testimonial

We are using Quadient for our customers. Inspire brings us closer to our customer and helps us understand his or her daily requirement. It allows us to focus on what he / she really needs.

Martin Hofmeister, Director, Copy General - Direct (marketing services division)

Quadient Customer Testimonial

Quadient provides greater flexibility to meet all of our customer needs in a much more timely manner.

Operations Manager, Small Business Computer Services Company

Quadient Customer Statistic

81% of surveyed organizations increased customer satisfaction / net promoter score by 10-25% with Quadient.

81%

Quadient Customer Statistic

69% of surveyed organizations realized payback in 18-24 months or less with Quadient.

69%

Quadient Customer Satisfaction Rating

An IT Analyst at a large enterprise insurance company would be very likely to recommend Quadient for this reason:

Quadient is very robust and easy to integrate with any enterprise application. It gives business users power and reduces dependency on IT Support. It’s unique legacy print repurposing feature allows companies to modernize print output in no time.

Quadient Customer Statistic

4/5 Stars



78% of surveyed organizations rated Quadient as 4 stars or higher.

Quadient Customer Statistic

67% of surveyed IT organizations realized payback for their investment in Quadient in 12-18 months or less.

67%

Quadient Customer Statistic

100% of surveyed customers realized payback for their investment in Quadient in 18-24 months or less.

100%

Quadient Customer Statistic

100% of surveyed organizations realized return on investment within a year or less with Quadient.

100%

Quadient Customer Satisfaction

90% of surveyed IT organizations are likely to recommend Quadient*

90%

Quadient Customer Satisfaction Rating

An IT Systems Analyst at a federal government would be likely to recommend Quadient for this reason:

The staff at Quadient provide very good customer service.

Quadient Customer Satisfaction Rating

Wim Hanssen, an Application Manager at Essent, would be very likely to recommend Quadient for this reason:

The staff at Quadient are always available for help or to offer advice on next steps.

Quadient Customer Satisfaction Rating

A Senior IT Architect at a large enterprise insurance company would be very likely to recommend Quadient for this reason:

[Quadient is] focused, discrete and customer-driven.

Quadient Customer Testimonial

[With Quadient® DataHub], we have fewer conflicts with customers due to incorrect names/addresses.

Engineer, Medium Enterprise Retail Company

Quadient Customer Testimonial

Using Quadient® DataHub, customers get insight into the quality of the name, address, telephone number and E-mail address information we have on file for them, and they can decide for themselves whether they want to use it.

Business Professional, Foundation

Quadient Customer Testimonial

Quadient® DataHub has resulted in higher customer satisfaction rates because of improved data quality.

IT Architect, Medium Enterprise Aerospace & Defense Company

Quadient Customer Testimonial

Thanks to Quadient® DataHub, customers are linked to existing profiles and products providing a better and more convenient self-service environment.

Coenraad Groenewald, IT Specialist, Independer

Quadient Customer Testimonial

Quadient has helped us streamline our mailings when they arrive at the USPS business mail entry unit. They are processed there and 99% are accepted without any problems. Quadient has removed most of the angst involved in dealing with the USPS.

Timothy A. Pray, President, Tap Printing

Quadient Customer Testimonial

Having previously used PitneyBowes, I am continually amazed at the increase in service with the significant decrease in cost.

Administrative Director, Educational Institution

Quadient Customer Testimonial

The best new feature is the EDDM Processing. I can do the paperwork in less than 5 minutes on a 10,000 piece mailing.

Tim Collins, Owner, Minuteman Press

Quadient Customer Testimonial

[With Quadient, we have been able to] reach more customers.

End User, Small Business Automotive & Transport Company

Quadient Customer Testimonial

Along with research and education, Quadient has allowed us to be accurate and professional from day one.

CEO, Small Business Professional Services Company

Quadient Customer Testimonial

We used to use Pitney Bows which was a long, drawn-out, and overly complicated process. Quadient has made the process much faster with minimal steps in-between. The templates that were set-up for us has made it even easier.

Marketing Director, Small Business Professional Services Company

Quadient Customer Testimonial

With Quadient, we have been able to reach the mobile population of our Alumni; after graduation, the Alumni are approximately 85% mobile in the first 5 years.

Operations Manager, Medium Enterprise Professional Services Company

Quadient Customer Testimonial

[Quadient] saves us a lot of time and money. Most importantly, they are user-friendly and provide great customer service.

Fran McDowell, Marketing Director, Celebration Church

Quadient Customer Testimonial

Quadient is one of the principal software packages that we rely on to accomplish our organization’s mission.

Application Manager, Small Business Consumer Services Company

Quadient Customer Testimonial

We use Bulk Mailer to process over 1 million records, across several hundred jobs each month. We also use the built-in data services, like mail piece tracking and suppression suite, to ensure our customers get the best return on their investment. Nothing else has been able to handle the volume and complexity of our mailings with such ease and peace of mind.

Justin Weber, IT Manager, Nutshell Marketing




More Research on Quadient