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TechValidate Research on Quadient

22 Charts


Quadient Customer Research

What were your primary drivers for purchasing GMC Inspire?

Sophisticated data handling and automation capabilities
64%
Bring our variable data applications to a more professional and industrial level
57%
Repurpose legacy templates and print output
48%
Propose new additional value added solutions to my clients (ex. interactive)
38%
Move to digital output: HTML , email, SMS
26%
Consolidate multiple customer communications products
25%

Quadient Customer Research

Please indicate the estimated impact GMC Inspire has had on your organization or business.

S High impact S Moderate impact S Slight impact

Reduction in time to create communications
Cost savings from implementing GMC Inspire
Ability to develop new type of services for clients
Ability to move to full color printing
Ability to become a digital service provider

Quadient Customer Research

When implementing GMC Inspire, which of the following capabilities were most important to you?

Quick application development turnaround
83%
Large batch production
68%
Color management and transpromo
38%
Easy and quick omnichannel proofing
37%
Responsive communications design (Inspire Dynamic Communications)
15%
Enterprise client user control over content we create (Inspire Remote Authoring)
10%

Quadient Customer Research

Please rate the following Quadient features compared to the competition:

Best in class Significantly better Better Worse
Quality of the results

28%

45%

27%

0%

Linguistic and geographical coverage

23%

33%

44%

0%

Stability of the solution

0%

56%

44%

0%

Performance and scalability

0%

67%

22%

11%

Scope of features available

0%

55%

36%

9%

Ease of use

0%

46%

45%

9%

Customer support

10%

40%

40%

10%

Quadient Customer Research

Which capabilities did you require from the Quadient solution?

Validation & improvement of contact data (names, addresses, phone numbers, email-addresses)
70%
Improvement of identity resolution and duplicate detection
65%
Quality of results
19%
Ease of integration with your systems
16%
Use of web services
16%
Completeness of the solution
11%
Linguistic and geographical coverage (natural language processing)
8%

Quadient Customer Research

Which of the following topics will you need to implement in the next 12 months?

Yes, certainly Yes, probably No, I already have a solution
Implement a single customer view

22%

22%

56%

Enrich your database with additional information

9%

58%

33%

Check the identity of your customers (Customer Due Diligence)

8%

42%

50%

Meet European new privacy regulation

28%

45%

27%

Quadient Customer Research

For each of the following statements please indicate the impact of the Quadient solution for your organization:

>50% 25-50% 10-25% 5-10% 0-5%
Reduction in data processing time

9%

0%

58%

25%

8%

Cost savings

0%

9%

33%

33%

25%

Revenue growth

0%

12%

25%

25%

38%

Customer satisfaction increase

5%

25%

19%

38%

13%

Retention rate decrease

0%

14%

43%

14%

29%

Quadient Customer Research

Which capabilities did you require from the Quadient solution?

Validation & improvement of contact data (names, addresses, phone numbers, email-addresses)
70%
Improvement of identity resolution and duplicate detection
65%
Quality of results
19%
Ease of integration with your systems
16%
Use of web services
16%
Completeness of the solution
11%
Linguistic and geographical coverage (natural language processing)
8%

Quadient Customer Research

What were the top purchasing drivers for buying a Quadient software solution?

Enhancing operational efficiency
66%
Enhancing customer experience
29%
Reduce risk
26%
Meet compliance regulations
18%
Cost reduction
13%
Revenue increase
3%

Quadient Customer Research

What were the top drivers for purchasing Quadient?

The ability to quickly create and proof omni-channel communications
60%
Integration with multiple IT systems
38%
Greater control over content for regulatory compliance
33%
The ability to give business users control over content
30%
The ability to create dynamic, mobile-friendly communications
27%
Guided communications for front office workers
3%

Quadient Customer Research

What were the business challenges that led you to evaluate and ultimately select Quadient?

Improve the customer experience
58%
Enable digital transformation of customer communications
57%
Design, manage, and deliver omni-channel communications
48%
Meet compliance regulations and reduce risk
25%
Eliminate departmental silos
17%
Reduce reliance on IT by empowering business users
17%
Deliver better mobile experiences
14%
Create integrated customer journey maps
6%

Quadient Customer Research

Our customers are most excited about the following Quadient benefits:

Improved customer experience
61%
Faster deployment of cross-channel communications
52%
Streamlined operations
26%
Better compliance
26%
Cost savings
3%

Quadient® Inspire  Customer Research

For each of the following statements, indicate the estimated impact of Quadient® Inspire for your organization.

S > 50% S 25-50% S 10-25% S 5-10% S 0-5%

Reduction in time to create Omnichannel communications
Cost savings from implementing GMC Inspire
Impact on your revenue growth
Impact on customer satisfaction / net promoter score
Increase in volume of customer communications

Quadient® Inspire for Insurance

Please rate the following Quadient® Inspire capabilities compared to the competition.

S Best in class S Significantly better S Better S Worse

Performance and Scalability
GMC Integration capabilities
OmniChannel design & proofing
Scope of features available
Customer Support

Industry focus

Our Service Provider customers are serving the following industries with Quadient® Inspire:

S Key industry for me S Regularly S Sometimes S Don't serve

Retail and loyalty
Banks and financial services
Insurance and Health
Government, Telco & utilities
Industry and others

Impact of Quadient® Inspire on Service Provider Business

Our Service Provider customers have realized the following benefits with Quadient® Inspire:

S High impact S Moderate impact S Slight impact

Reduction in time to create communications
Cost savings
Ability to bring new service offerings to market
Ability to move to full color printing
Ability to offer digital solutions to clients

Customer Communications by Volume

Our Service Provider customers use Quadient® Inspire to send the following number of communications every month (including print, web, SMS and email):

100 millions and over per month: 7%
50-100 millions per month: 8%
10-50 millions per month: 23%
5-10 millions per month: 11%
1-5 millions per month: 33%
Less than 1 million per month: 19%

Quadient vs. the Competition

Our Service Provider customers worldwide rated Quadient® Inspire capabilities vs. the competition as follows:

S Best in class S Significantly better S Better S Worse

Performance and Scalability
Color management
Digital output and mobile
Scope of features available
Web client remote authoring (Interactive)

Quadient vs. the Competition

Quadient customers rated Quadient® Inspire capabilities vs. the competition as follows:

S Best in class S Significantly better S Better S Worse

Performance and Scalability
GMC Integration capabilities
OmniChannel design & proofing
Scope of features available
Customer Support

Quadient® Inspire benefits

Quadient customers have realized the following benefits after implementing Quadient® Inspire :

S > 50% S 25-50% S 10-25% S 5-10% S 0-5%

Reduction in time to create Omnichannel communications
Cost savings from implementing GMC Inspire
Impact on your revenue growth
Impact on customer satisfaction / net promoter score
Increase in volume of customer communications

Operational improvements

Quadient customers are reporting the following operational improvements:

Streamlined processes and workflow automation
76%
A single platform to manage all campaigns
19%
Improved the efficiency of customer communications development
52%
Ability to quickly proof omnichannel communications
38%
Quickly and efficiently integrate multiple data sources into communications
52%
Met regulatory compliance standards
33%

Top Capabilities for Omnichannel Users

Customers using Quadient® Inspire for omnichannel communications are most interested in the following:

Ability to quickly proof output
69%
Guided communications for front office workers (Inspire Interactive)
56%
Give business user control over content they create (Inspire Remote Authoring)
25%
Responsive communications design (Inspire Dynamic Communications)
44%
Integration with multiple IT systems
94%
Regulatory compliance control
31%



More Research on Quadient