TechValidate Research on Quadient

Case Study: Medium Enterprise Computer Software Company


This case study of a medium enterprise computer software company is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.


The client’s primary revenue stream is IT and Digital services : BPO, IT projects, Digital outputs, Mobile, email.

They serve the following industries:

  • Retail and loyalty
  • Banks and financial services
  • Insurance and Health
  • Government, Telco & utilities

Top drivers for purchasing Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Sophisticated data handling and automation capabilities
  • Consolidate multiple customer communications products

Use Case

The most important capabilities when implementing Quadient® Inspire were as follows:

  • Quick application development turnaround
  • Large batch production


The client evaluated the following other CCM vendor before choosing Quadient® Inspire

  • Pitney Bowes / Doc1

The client rated the following Quadient® Inspire capabilities as better than the competition:

  • Performance and scalability
  • Color management
  • Digital output and mobile
  • Scope of features available
  • Web client remote authoring (Interactive)


  • Reduction in time to create communications
  • Cost savings
  • The ability to offer new value-added services to clients
  • The ability to move to full color printing

About This Data

This data was sourced directly from verified users of Quadient by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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