TechValidate Research on Quadient


Quadient Postal Solutions Case Study

Cold Spring Record, Inc.

Introduction

This case study of Cold Spring Record, Inc. is based on an October 2018 survey of Quadient Postal Solutions customers by TechValidate, a 3rd-party research service.

“We do a number of bulk mail pieces for various businesses and organizations in our area. We really appreciate the ability to full-service printing projects. When customers learn we are able to complete their print/mail project from start to finish they are very pleased to take advantage – it saves our customers money and time.”

Challenges

The Cold Spring Record newspaper is a weekly publication that has proudly been serving the Rockville, Cold Spring, and Richmond area communities of Minnesota since 1899, with newspaper readership exceeding 8,300. The Record also offers full-service printing and mailing services for clients in the area, processing up to 10,000 mail pieces per month using Quadient Bulk Mailer.

Use Case

The staff at the Cold Spring Record leverage Bulk Mailer to increase mail delivery and reduce mailing costs, while providing end to end mailing solutions for their customers. The key features and functionalities used include:

  • CASS™ certified address correction
  • Move Update
  • Mail piece / container label design and printing

Results

The Cold Spring Records reports that their investment in full-service Bulk Mailer paid for itself within 6-12 months by reducing data processing time, labor costs and postage costs by more than 50%. They also report an increase in mailing accuracy and mail delivery of greater than 50%. They also report that overall customer satisfaction and revenues have also increased as a result of their use of Quadient BulkMailer.





About This Data

This data was sourced directly from verified users of Quadient by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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