TechValidate Research on Quadient


Quadient Postal Solutions Case Study

Sertec Corporation

Introduction

This case study of Sertec Corporation is based on an October 2018 survey of Quadient Postal Solutions customers by TechValidate, a 3rd-party research service.

“We use Quadient Postal Solutions everyday to send mail and get information out to our clients.”

Challenges

Sertec is the parent corporation for ActecSystems, DriverCheck, and ServiceCheck and is the leader in Information Transformation through data collection and management. Sertec’s proprietary process provides customers with total information management solutions that increase profits, retain customers, reduce costs, and lower risk.

Sertec was looking for a postal solution that could assist them with the mailing of 500,000-1,000,000 pieces per month. They evaluated solutions from both Pitney Bowes and Quadient, and ultimately selected a postal solution from Quadient that included Ignite, Architect, Presort and Post-Presort capabilities.

Use Case

When looking to select the right postal solution for their business, the team at Sertec was looking for a vendor that could provide the following functionality:

  • Move Update
  • Mail tracking via USPS® Informed Delivery®
  • Post presort optimization / entry point planning
  • Mail piece / container label design and printing
  • Postal data enrichment services (Walk Sequence, Head-of-Household, suppression, geocoding)

During their vendor review process, the found Quadient to be best in class in the following areas:

  • Optimal and accurate address correction results
  • Optimal and accurate presort results
  • Scope of features available
  • Quality of features available
  • Pase of use
  • Performance
  • Customer service and support

Results

The team at Sertec found that the Quadient postal solution paid for itself in under 6 months. Mail and data processing time are down by over 50%, as are labor and postage costs. Meanwhile data accuracy has increased by over 50%, and mailing delivery rates have also increased by over 50%. Overall, this has lead to significant revenue increases for the organization as a whole.





About This Data

This data was sourced directly from verified users of Quadient by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


More Research on Quadient