TechValidate Research on Quadient

Quadient Architect API Case Study

Canon Business Process Services


This case study of Canon Business Process Services is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.


Canon Business Process Services (Canon) is a global 500 company and a leading provider of business process services, document management, and managed workforce services dedicated to helping clients build stronger and more agile businesses. They combine singular experience and domain knowledge to design, manage, and continuously improve business process operations.

Adolfo Pacheco, Senior Manager of Technical Services Engineering, indicated that Canon was experiencing some key business challenges that needed to be resolved. They had inefficient mailing operations, poor address quality, and an inability to integrate mailing processes with other business processes. To address these issues, they began an evaluation process for a new data, mailing, and direct marketing software provider.

Use Case

During the vendor evaluation process, Canon reviewed features and services of BCC, Pitney Bowes, and Quadient. Ultimately Quadient was chosen for having the following capabilities:

  • The availability of an API which enables the integration of mailing processes with other systems
  • A trusted source of mailing preparation and data (ex. CASSā„¢ certified Address correction, NCOALinkĀ® services)
  • The ability of the solution to grow with their business
  • Simplicity and ease of use with integration of other programs

In addition to the above, Quadient ranked significantly better than the competition in the following areas:

  1. Timeline of updates
  2. Service and support
  3. Performance
  4. Ease of integration coding
  5. Mailing accuracy


Once Quadient was adopted, Mr. Pacheco indicated that Canon realized various operational benefits including: An improvement in address quality, an accelerated mail preparation and submission process, and new revenue opportunities. Their estimated payback period for the Quadient investment is 0-6 months.

About This Data

This data was sourced directly from verified users of Quadient by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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