This is a case study about Omaha Public Power District. OPPD is a customer-owned utility serving a population of approximately 810,000 people – an amount more than any other electric utility in Nebraska. OPPD ranks as the 12th-largest public power utility in the U.S. in terms of number of customers served.
Don Young, an IT Systems Analyst at OPPD, expressed that the organization was experiencing key business challenges with their previous software solution. These included poor address quality and high labor costs. To resolve these issues, a new software vendor was needed.
Mr. Young and the team at OPPD wanted a software solution that would give them the availability of an API to enable integration of mailing processes with other systems. They also needed the ability of the solution to grow with their business and one that would provide more accurate mailing preparation.
USPS® and Quadient were compared but Quadient met the requirements above and had a significantly better rating in the following areas:
- Timeliness of updates
- Service and support
- Ease of integration coding
- Mailing accuracy
Once Quadient was adopted, OPPD realized significant operational benefits. They reduced manual processes to improve efficiency, accelerated mail preparation and submission processes and they improved address quality.
Specific results include a reduction greater than 50% for mailing process times, postage / shipping savings between 10-25% and labor savings between 5-10%. They also increased revenue by 25–50% and improved address quality by more than 50%.
Their expected payback for the investment in Quadient is 12–18 months.