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TechValidate Research on Quadient

178 Case Studies – Page 1 of 6


Quadient Postal Solutions Case Study

Michigan Department Of Technology Management And Budget

Introduction

This case study of Michigan Department of Technology Management and Budget is based on an October 2018 survey of Quadient Postal Solutions customers by TechValidate, a 3rd-party research service.

“We use the software for all marketing mailing preparations and eDoc submissions, list maintenance, address updating using the NCOA link and to print labels for product distributions. We have also used the product for saturation mailings.
Allowing USPS compliance for sorting and eDoc submissions to meet the USPS scorecard thresholds, especially the COA Threshold. The product now has positioned the operation to move to USPS Seamless entry. The system has been very effective in our preparing marketing mailings for IMb automation, eDoc submission to meet the USPS scorecard thresholds and for updating address lists via NCOA services. For our purposes the product is a great fit, the online training and help desk has been great.”

Challenges

The Department of Technology, Management and Budget supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.

They were looking for a software provider that could help them process 50,000 – 100,000 mail pieces per month, and analyzed solutions from BCC Software, Postalsoft and Quadient before ultimately selecting Quadient Bulk Mailer.

Use Case

The team at the Michigan Department Of Technology Management And Budget leverages the following capabilities within Bulk Mailer:

  • CASS™ certified address correction
  • Move Update
  • PAVE™ certified presort
  • Mail piece / container label design and printing
  • Postal data enrichment services (Walk Sequence, Head-of-Household, suppression, geocoding)

They rate the following Bulk Mailer capabilities as best in class compared to the competition:

  • optimal and accurate address correction results
  • scope of features available
  • quality of feature available
  • ease of use
  • performance
  • Customer Service and Support

The also indicate that optimal and accurate presort results are better than what was observed with competing software offerings.

Results

The Michigan Department Of Technology Management And Budget achieved reports that Quadient Bulk Mailer paid for itself within 6-12 months due to reduced mail / data processing times of more than 50%, and reduced labor and mail costs of over 50%. They also report a greater than 50% increase in mailing accuracy and delivery as a result of the use of Quadient Bulkmailer. In addition, the team estimates that overall customer satisfaction and revenue have been positively impacted by the implementation of Bulk Mailer.

Quadient Postal Solutions Case Study

The Print House

Introduction

This case study of The Print House is based on an October 2018 survey of Quadient Postal Solutions customers by TechValidate, a 3rd-party research service.

“We use Quadient Bulk Mailer to import mailing lists, check address quality, then Sort the mail and submit to Postal one. We also use the Print Mail function. It has simplified our mailing process and saved us time and money.”

Challenges

The Print House was looking for a software solution to help them process 100,000 – 500,000 mail pieces per month. They evaluated software from BCC Software, Pitney Bowes and Quadient. They rated Quadient Bulk Mailer as better than the competition due to:

  • optimal and accurate address correction results
  • optimal and accurate presort results
  • scope of features available
  • quality of feature available
  • ease of use
  • performance
  • customer service and support

As a result, the team selected Quadient Bulk Mailer.

Use Case

The team at The Print House uses the following capabilities within Bulk Mailer:

  • Move Update
  • Mail piece / container label design and printing

Results

The Print House reports that Quadient Bulk Mailer paid for itself within 0-6 months by reducing the following by 10-25%:

  • reduced mail / data processing time
  • reduced labor costs
  • reduced postage costs

They also report that the following increased or improved by 25-50%:

  • increased data / mailing accuracy
  • improved mail delivery
  • improved customer satisfaction

They also report that the project had a meaningful positive impact on overall revenue growth.

Quadient Postal Solutions Case Study

Mashantucket Pequot Gaming Enterprise Inc.

Introduction

This case study of Mashantucket Pequot Gaming Enterprise Inc. is based on an October 2018 survey of Quadient Postal Solutions customers by TechValidate, a 3rd-party research service.

“We are an organization of 7,000 plus employees with a customer database of 1.6 million. We outsource much of our customer mailings, however all our employee mailings and our top clientele are handled in house. The software has helped us clean up our database and reduce labor/postage. The ability to cleanse 1.6 million addresses quarterly in a few hours is a life saver. I have had nothing but a positive experience using their products/software. When i have had questions I have received prompt responses.”

Challenges

The team at Mashantucket Pequot Gaming needed a software solution to help them process 10,000 – 50,000 mail pieces per month. They evaluated Pitney Bowes and Quadient and selected Quadient BulkMailer as the best solution for their needs. In their analysis, they rated BulkMailer as best in class for ease of use, performance, presort accuracy and customer service. They also found BulkMailer to be significantly better in the scope and quality of feature available.

Use Case

Mashantucket Pequot Gaming uses the following key features and functionalities of Quadient BulkMailer:

  • CASS™ certified address correction
  • Move Update
  • PAVE™ certified presort
  • Mail piece / container label design and printing

Results

The team at Mashantucket Pequot Gaming reports that their investment in Quadient Bulk Mailer paid for itself within 0-6 months as a result of a 25-50% reduction in mail and processing time, a 50% reduction in labor costs and a reduction in postage costs of 10-25%.

They also reported that mailing and data accuracy, along with mail delivery, are up over 50%. This has lead to a marked increase in overall customer satisfaction and has had a positive impact on revenues.

Quadient Postal Solutions Case Study

Mvnu.Edu

Introduction

This case study of mvnu.edu is based on an October 2018 survey of Quadient Postal Solutions customers by TechValidate, a 3rd-party research service.

“We use it for every mailing we do, first class, standard rates and we have used it to do periodicals before. I love how easy it is to use and the discounts we receive.”

Challenges

Founded in 1968, Mount Vernon Nazarene University, in Mount Vernon, Ohio is a co-educational liberal arts university with an intentionally Christian foundation and mission. The University was looking for a solution to help them process up to 10,000 mail pieces per month. They evaluated BSS Software, Accuzip and Quadient before choosing to move forward with Quadient BulkMailer.

Use Case

The team at MVNU leverages the following capabilities within Bulk Mailer:

  • Deduplication (merge/purge)
  • CASS™ certified address correction
  • Move Update
  • PAVE™ certified presort
  • Mail piece / container label design and printing

Compared to the competition, they rate the following capabilities of Quadient BulkMailer as significantly better:

  • optimal and accurate address correction results
  • optimal and accurate presort results
  • scope of features available
  • quality of feature available

The also rated the following features as best in class:

  • ease of use
  • performance
  • Customer service and support

Results

The Staff at MVNA reports that their investment in Quadient BulkMailer paid for itself in 6-12 months, thanks to a greater than 50% reduction in mail / data processing time, labor costs and postage costs.

The team also increased data and mailing accuracy by over 50% and mail delivery by a similar amount. This has resulted in drastic improvements in both customer satisfaction and revenue growth.

Quadient Postal Solutions Case Study

Wellmark, Inc.

Introduction

This case study of Wellmark, Inc. is based on an October 2018 survey of Quadient Postal Solutions customers by TechValidate, a 3rd-party research service.

“We use BuklMailer’s CASS Certify and NCOA database functionality to upfront verify address deliverability, and on the back side we use it in our return mail process to continue to lower our Return Mail rate. The software works great and is simple to use which allows for easy cross training.”

Challenges

The team at Wellmark, Inc. was looking for a postal solution to help them process 100,000 – 500,000 mail pieces per month. They evaluated Pitney Bowes (ConnectRight, AddressRight Pro or Smart Mailer) and Quadient, and ultimately selected Quadient BulkMailer for their needs.

Use Case

The team at Wellmark leverages the following capabilities within BulkMailer:

  • CASS™ certified address correction
  • Move Update

They rate BulkMailer as best in class for:

  • Optimal and accurate address correction results
  • Optimal and accurate presort results
  • Scope of features available
  • Quality of feature available
  • Ease of use
  • Performance
  • Customer service and support

Results

The team at Wellmark reports that Quadient BulkMailer pays for itself within 0-6 months by reducing mail & data processing time by 10-25%, as well as reducing labor and postage costs.

They also report that data & mailing accuracy increased by 1-10%, as did overall mail delivery. This has resulted in an increase in customer satisfaction of over 50%, and has led to increased revenues as well.

Quadient Postal Solutions Case Study

Print Fast, Llc

Introduction

This case study of PrintFast, LLC is based on an October 2018 survey of Quadient Postal Solutions customers by TechValidate, a 3rd-party research service.

“We are a commercial printing company – more than 50% of our business is Direct mail. We process many mailings letters, postcards & Multi-fold mailers without a problem. We like BulkMailer for its easy to use wizards and GREAT Tech Support!”

Challenges

Since 1903, Print Fast has been creating printed products, on-time and on-budget. They needed software to help them process up to 1,000,000 mail pieces per month and evaluated offerings from BCC Software, Acccuzip, Postalsoft and Quadient and finally settled on Quadient BulkMailer.

Use Case

The team at Print Fast, Llc uses BulkMailer for:

  • Deduplication (merge/purge)
  • CASS™ certified address correction
  • Mail tracking via USPS® Informed Delivery® (EasyTrack)
  • Mail piece/container label design and printing

They rate the solution as best in class compared to the competition for:

  • Optimal and accurate address correction results
  • Optimal and accurate presort results
  • Scope of features available
  • Quality of feature available
  • Ease of use
  • Performance
  • Customer service and support

Results

The team at Print Fast, Llc reports that their investment in BulkMailer paid for itself in under 6 months. Since their implementation of Quadient BulkMailer, they report reductions of over 50% in:

  • Reduced mail/data processing time
  • Reduced labor costs
  • Reduced postage costs

The team also reports improvements of over 50% in:

  • Increased data/mailing accuracy
  • Improved mail delivery
  • Improved customer satisfaction
  • Increased revenue

Quadient Postal Solutions Case Study

Northwestern College

Introduction

This case study of Northwestern College is based on an October 2018 survey of Quadient Postal Solutions customers by TechValidate, a 3rd-party research service.

“Bulk Mailer is used for any standard mailing (other than simplified addressing) that we process. Those mailings cover many different departments and types of information, such as Music Camps to Foundation campaigns. Bulk mailer allows us to remain compliant on Move update and receive the best discounts for pre-sort standard mail. By using the software, preparation time for a standard mailing was drastically reduced and accuracy increased from doing it by hand.”

Challenges

Founded in 1946, NWC is a two-year, comprehensive community college serving Park County (tax district) and Park, Big Horn, and Washakie Counties (service area). The staff at Northwestern College was looking for a mailing solution to help them lower postal costs. They evaluated solutions from BCC Software, Pitney Bowes and Quadient and ultimately selected Quadient BulkMailer.

Use Case

The team at Northwester College currently leverages Quadient BulkMailer for:

  • CASS™ certified address correction
  • Move Update
  • Mail piece / container label design and printing
  • Postal data enrichment services (Walk Sequence, Head-of-Household, suppression, geocoding)

The rate Quadient as better than the competition in the following capabilities:

  • Optimal and accurate address correction results
  • Optimal and accurate presort results
  • Scope of features available
  • Quality of feature available

They also rate Quadient as best in class for:

  • Ease of use
  • Performance
  • Customer service and support

Results

The surveyed organization reports that their investment in BulkMailer paid for itself in under 18 months, through a 10-25% reduction in mail/data processing time, a 25-50% reduction in labor costs and a reduction in postal costs of greater than 50%.

They also report a 50% increase in data/mailing accuracy greater and mail delivery. The team estimates that the solution has had a marked improvement on overall customer satisfaction, and a positive impact on revenue.

Quadient Postal Solutions Case Study

Sun Graphics

Introduction

This case study of Sun Graphics is based on an October 2018 survey of Quadient Postal Solutions customers by TechValidate, a 3rd-party research service.

“We use BulkMailer to support Mass Mailing, EDDM, postcards, letters. We appreciate its accuracy.”

Challenges

As the graphic arts industry changed, Sun Graphics has changed with it: from engraving, to film scanning and color separations, to high-quality sheet-fed printing. As their capabilities have expanded, their mission has remained the same: to produce the highest quality product possible, at a competitive price, with a commitment to on-time delivery. With that mission in mind, Sun Graphics turned to Quadient BulkMailer for help in processing up to 50,000 mail pieces per month.

Use Case

The staff at Sun Graphics leverage BulkMailer for:

  • Deduplication (merge/purge)
  • CASS™ certified address correction
  • Move Update

Compared to the competition, they rate Quadient BulkMailer as best in class for:

  • Optimal and accurate address correction results
  • Optimal and accurate presort results
  • Scope of features available
  • Quality of feature available
  • Ease of use
  • Performance
  • Customer service and support

Results

Since implementing Quadient BulkMailer, the staff at Sun Graphics report a reduction in mail/data processing time of more than 50%, along with a reduction in labor and postage costs of more than 50%.

Data and mailing accuracy, as well as mail delivery rates are also up by over 50%. The staff estimates that the solution has had a strong positive impact on overall customer experience and revenue growth.

Quadient Postal Solutions Case Study

Cold Spring Record, Inc.

Introduction

This case study of Cold Spring Record, Inc. is based on an October 2018 survey of Quadient Postal Solutions customers by TechValidate, a 3rd-party research service.

“We do a number of bulk mail pieces for various businesses and organizations in our area. We really appreciate the ability to full-service printing projects. When customers learn we are able to complete their print/mail project from start to finish they are very pleased to take advantage – it saves our customers money and time.”

Challenges

The Cold Spring Record newspaper is a weekly publication that has proudly been serving the Rockville, Cold Spring, and Richmond area communities of Minnesota since 1899, with newspaper readership exceeding 8,300. The Record also offers full-service printing and mailing services for clients in the area, processing up to 10,000 mail pieces per month using Quadient Bulk Mailer.

Use Case

The staff at the Cold Spring Record leverage Bulk Mailer to increase mail delivery and reduce mailing costs, while providing end to end mailing solutions for their customers. The key features and functionalities used include:

  • CASS™ certified address correction
  • Move Update
  • Mail piece / container label design and printing

Results

The Cold Spring Records reports that their investment in full-service Bulk Mailer paid for itself within 6-12 months by reducing data processing time, labor costs and postage costs by more than 50%. They also report an increase in mailing accuracy and mail delivery of greater than 50%. They also report that overall customer satisfaction and revenues have also increased as a result of their use of Quadient BulkMailer.

Quadient Postal Solutions Case Study

The Connection Magazine

Introduction

This case study of The Connection Magazine is based on an October 2018 survey of Quadient Postal Solutions customers by TechValidate, a 3rd-party research service.

“The first of every month I create the bulk mailing for our magazine. I like the fact that if I have a question I can get help within 24 hours.”

Challenges

The Connection Magazine currently processes up to 50,000 mail pieces per month using Quadient Bulk Mailer. When looking for a vendor to supply them with a mailing solution, the team at the Connection Magazine evaluated both BCC Software and Quadient, and ultimately selected Quadient bulkmailer.

Use Case

The staff at The Connection Magazine leverages the following BulkMailer to provide EDDM every door direct mailing. They currently rate BulkMailer as best in class due to its:

  • Scope of features available
  • Quality of feature available
  • Ease of use
  • Performance
  • Customer Service and Support

Results

By leveraging Quadient Postal Solutions, the staff at The Connection Magazine were able to reduce postage costs by more than 50%, while drastically improving overall customer satisfaction and overall revenues.

Quadient Postal Solutions Case Study

Orange County Department Of Education

Introduction

This case study of Orange County Department of Education is based on an October 2018 survey of Quadient Postal Solutions customers by TechValidate, a 3rd-party research service.

“We use Quadient Postal to handle our shipping and mail because it offers enhanced speed and savings.”

Challenges

The Orange County Department of Education (OCDE) is a public education organization offering support services to 27 school districts and more than 600 schools and 20,000 educators serving over 500,000 students in Orange County. OCDE’s personnel offer support, professional development, and student programs through its divisions and departments: Administrative Services, Alternative Education, Business Services, Career and Technical Education, Information Technology, Instructional Services, Legal Services, Community and Student Support Services, and Special Education.

The OCDE was evaluating vendors to provide a software postal solution to power their mailings and looked at solutions from both Pitney Bowes and Quadient before ultimately selecting a solution from Quadient.

Use Case

The OCDE team was in need of a postal solution to support the following requirements:

  • Process / workflow automation
  • Data import and manipulation
  • CASS™ certified address correction
  • Mail tracking via USPS® Informed Delivery®
  • Mail piece / container label design and printing
  • Postal data enrichment services (Walk Sequence, Head-of-Household, suppression, geocoding)

During the vendor evaluation process, they found Quadient to be best in class in the following areas:

  • Optimal and accurate address correction results
  • Optimal and accurate presort results
  • Scope of features available
  • Quality of features available
  • Ease of use
  • Performance
  • Customer service and support

Results

Since implementing the solution, the OCDE team reports that mail and data processing times have dropped by 25-50%, as have total postage costs. The solution has been a positive for their employees, reducing labor costs by over 50%.

The team estimates that the solution has had a strong impact on improving overall customer satisfaction as well, since mail delivery have improved by more than 50% and revenues have increased by 10-25% as a result of implementing the solution.

Quadient Postal Solutions Case Study

University Of The Cumberlands

Introduction

This case study of University Of the Cumberlands is based on an October 2018 survey of Quadient Postal Solutions customers by TechValidate, a 3rd-party research service.

“We use Quadient for address correction, postal reports and updating address list for interested students.”

Challenges

The University of the Cumberlands (UC) offers promising students of all backgrounds a broad based liberal arts program enriched with Christian values. The University strives for excellence in all of its endeavors and expects from students a similar dedication to this pursuit. Its commitment to a strong academic program is joined with a commitment to a strong work ethic. UC encourages students to think critically and creatively so that they may better prepare themselves for lives of responsible service and leadership.

When looking for a postal solution, the team at University of Cumberlands evaluated offerings from Pitney Bowes and Quadient, and ultimately chose to move forward with a Quadient solution.

Use Case

The University of the Cumberlands processes approximately 250,000 mail pieces per month and needed an enterprise-grade mailing solution. The chose to implement a combination of Quadient Ignite, Architect, Presort and Post-Presort capabilities in order to address:

  • Deduplication
  • CASS™ certified address correction
  • Move Update
  • Mail piece / container label design and printing

During the vendor selection process, the team found Quadient to be best in class in the following areas:

  • Optimal and accurate address correction results
  • Optimal and accurate presort results
  • Scope of features available
  • Quality of features available
  • Ease of use
  • Performance

Since implementing the solution, they have also indicated that Quadient also provides best in class customer service and support.

Results

The University of the Cumberlands reports that their Quadient Ignite solution has paid for itself in under 6 months by reducing mail and data processing time by over 50%. In addition they have seen reduced labor costs of 25-50% and reduced postage costs of over 50%.

The postal solution has also helped them increase data and mailing accuracy, along with mail delivery rates by over 50%, allowing them to improve overall customer satisfaction.

Quadient Postal Solutions Case Study

Sertec Corporation

Introduction

This case study of Sertec Corporation is based on an October 2018 survey of Quadient Postal Solutions customers by TechValidate, a 3rd-party research service.

“We use Quadient Postal Solutions everyday to send mail and get information out to our clients.”

Challenges

Sertec is the parent corporation for ActecSystems, DriverCheck, and ServiceCheck and is the leader in Information Transformation through data collection and management. Sertec’s proprietary process provides customers with total information management solutions that increase profits, retain customers, reduce costs, and lower risk.

Sertec was looking for a postal solution that could assist them with the mailing of 500,000-1,000,000 pieces per month. They evaluated solutions from both Pitney Bowes and Quadient, and ultimately selected a postal solution from Quadient that included Ignite, Architect, Presort and Post-Presort capabilities.

Use Case

When looking to select the right postal solution for their business, the team at Sertec was looking for a vendor that could provide the following functionality:

  • Move Update
  • Mail tracking via USPS® Informed Delivery®
  • Post presort optimization / entry point planning
  • Mail piece / container label design and printing
  • Postal data enrichment services (Walk Sequence, Head-of-Household, suppression, geocoding)

During their vendor review process, the found Quadient to be best in class in the following areas:

  • Optimal and accurate address correction results
  • Optimal and accurate presort results
  • Scope of features available
  • Quality of features available
  • Pase of use
  • Performance
  • Customer service and support

Results

The team at Sertec found that the Quadient postal solution paid for itself in under 6 months. Mail and data processing time are down by over 50%, as are labor and postage costs. Meanwhile data accuracy has increased by over 50%, and mailing delivery rates have also increased by over 50%. Overall, this has lead to significant revenue increases for the organization as a whole.

Quadient Postal Solutions Case Study

Stillwater Graphics

Introduction

This case study of Stillwater Graphics is based on an October 2018 survey of Quadient Postal Solutions customers by TechValidate, a 3rd-party research service.

“I process every bulk mailing through Quadient Bulkmailer. I start with importing a list, CASS™ and NCOA™, de-duping, mail sort, printing on mailpiece. I can efficiently run a job and be confident that it is processed properly for the post office.”

Challenges

A strong commitment to quality printing and environmental stewardship has been a focus of Stillwater Graphics from it’s inception. Stillwater Graphics has always been a “green” printing company, and uses organic oil based inks, promotes post consumer recycled papers, and uses the most enviro-safe solvents.

Stillwater Graphics was looking for a software vendor to help them manage up to 100,000 mailings per month. In seeking a solution, the staff at Stillwater evaluated several vendors including Accuzip and Pitney Bowes, but ultimately selected Quadient Bulkmailer as their go-to mailing software.

Use Case

The key features and functionalities of Quadient Bulkmailer that were required by the team at Stillwater included:

  • Deduplication (merge/purge)
  • CASS™ certified address correction
  • Move Update
  • PAVE™ certified presort

In their evaluation of the software, the team at Stillwater found Quadient to be best in class in the following areas:

  • Optimal and accurate address correction results
  • Optimal and accurate presort results
  • Scope of features available
  • Quality of feature available
  • Ease of use
  • Performance
  • Customer service and support

Results

The team at Sillwater Graphics reports that their investment in Bulkmailer paid for itself in less than six months.

In particular, they found that Bulkmailer reduced mail and data processing time by over 50%, reduced labor costs and postage costs by 25-50% and increased mailing delivery, accuracy and delivery by over 50%.

In addition, Stillwater Graphics was pleased to find that overall customer satisfaction also increased by over 50% since deploying the solution, and revenues are also up by over 50%.

Quadient Architect API Case Study

PPS InfoTech

Introduction

This case study of PPS InfoTech is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

PPS InfoTech (PPS) was founded by IT professionals as a full-service, quality-oriented, IT consulting firm dedicated to providing fully integrated solutions to the U.S. Government and private industries. PPS InfoTech has been in business since 1983 providing end-to-end solutions to customers. Their goal is to provide the highest quality consulting service, system integration, application development, and networking service to their valued customers.

A core business challenge that PPS was experiencing was inefficient mailing operations. They needed to resolve this issue so they began an evaluation process for a new software vendor.

Use Case

In addition to inefficient mailing operations, PPS had a need for a trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services). They compared USPS® and Quadient but ultimately selected Quadient for ranking significantly better in the following categories:

  1. Timeline of updates
  2. Service and support
  3. Performance
  4. Ease of integration coding
  5. Mailing accuracy

Results

Following the implementation, PPS achieved numerous results with Quadient. Not only did they gain an improvement in address quality by 10-25%, but they achieved the results below:

  • Reduced mailing process time: 10-25%
  • Postage / shipping savings: 25-50%
  • Labor savings: 5-10%
  • Increased revenue: 10-25%

Madhukar Boppidi, IT Administrator at PPS, indicated that they have a payback period of 12-18 months for their investment in Quadient.

PPS has plans on adding the mail tracking capability within 12-18 months and integration with CCM solution and NCOA / move update within 18-24 months. Data processing automation and data enhancement capabilities will be included within the next 6-12 months.

Quadient Architect API Case Study

MailCo Productions

Introduction

This case study of MailCo Productions is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

MailCo Productions was established to provide data compilation and lead generation resources to producers in North Carolina. The business quickly grew as word spread about the quality and integrity of MailCo Leads.

In just a few short years, MailCo has grown to be one of the industry’s premier lead generation companies. Their success has been attributed to building a solid reputation for providing quality leads and data throughout the United States.

MailCo was experiencing high postage costs which was a significant business challenge for the company. This issue caused them to search for a new software provider.

Use Case

While conducting research, MailCo needed to ensure the new software would be a trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services). They compared Melissa Data, AccuZIP, and Quadient.

Following the evaluation, Quadient was chosen for ranking significantly higher than the competition in the following areas:

  • Timeline of updates
  • Service and support
  • Performance

Ease of integration, coding, and mailing accuracy were also considered to be better.

Results

Eric Smith, an IT Manager at MailCo, noted that following the software adoption, the company experienced an improvement in address quality and lower mailing costs.

Specifically, Mr. Smith indicated that they acquired postage / shipping savings and improved address quality between 25-50%. Mailco also increased revenue by 5-10%. The payback period is 6-12 months for their investment in Quadient Architect API.

There are additional plans to include NCOA / move update within the next 6 months.

Quadient Architect API Case Study

Communication Logistics

Introduction

This case study of Communication Logistics is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

Communication Logistics (CLI), stands as a recognized leader in digital marketing with the ability to combine print and internet creative services with comprehensive data leveraging solutions.

Trista Rothgerber, Vice President at CLI, indicated that the company was experiencing lack of support from their prior solution. This core business challenge led them to evaluate new partners.

Use Case

Along with better service and support, CLI also needed a higher return on their software investment and the ability to automate and reduce labor costs.

They began an evaluation process that included a comparison between BCC, Pitney Bowes, Melissa Data, and Quadient.

Quadient was selected to be the new vendor for having significantly better service and support, for its ease of integration coding, and for mailing accuracy. Quadient’s performance was also considered to be better versus the competition.

Results

Following the implementation of Quadient, Ms. Rothgerber indicated that CLI acquired some notable benefits. They experienced lower mailing costs, gained an improvement in address quality, and had better compliance with postal regulations.

Additionally, they experienced labor savings and increased revenue. The estimated payback period is 12-18 months for their investment in Quadient Architect API.

Quadient Architect API Case Study

Digital First Media

Introduction

This case study of Digital First Media is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

Digital First Media (DFM) is one of the largest media groups in the U.S. serving high-value audiences in their preferred environments and connecting advertisers to them. Their AdTaxi audience network is an exclusive program with the ability to reach 96.5% of U.S. wired adults.

In addition, DFM publishes award-winning content that amasses and engages a nationwide audience. They partner with advertisers to provide targeted, (retargeted), and engaged digital audiences from coast to coast, and super-serve high-value consumers in key markets with print.

Faced with high postage costs and an inability to integrate mailing processes with other business processes, DFM began an evaluation process to find a new software provider.

Use Case

While reviewing vendors, DFM needed to ensure the software would give them the availability of an API which enables the integration of mailing processes with other systems. They also needed the ability to automate and reduce labor costs.

Pitney Bowes, USPS®, and Quadient were compared; however, Quadient was selected for having the above capabilities and for being best-in-class in the following:

  • Service and support
  • Ease of integration coding

Quadient was also considered significantly better for its timeline of updates, performance, and mailing accuracy.

Results

Numerous operational benefits were discovered once the software was adopted. DFM experienced the following:

  • A reduction in manual processes which improves efficiency
  • Lowering of mailing costs
  • Better compliance with postal regulations

Specifically, DFM reduced mailing process times by 25-50% and acquired postage / shipping and labor savings between 10-25%. Their estimated payback period is between 6-12 months for their investment in Quadient.

Tim Mortimer, Database Administrator at DFM, indicated that they have plans on including the data processing automation capability within 0-6 months and NCOA / move update and data enhancement capabilities within 6-12 months.

Quadient Architect API Case Study

Bayard Printing Group

Introduction

This case study of Bayard Printing is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

Bayard Printing Group provides commercial printing, direct mail processing, and fulfillment services. They have extensive design, layout, prepress, and bindery & finishing capabilities. Based in the US, they are located in Williamsport, Pennsylvania.

Bayard was experiencing a few key business challenges that led them to evaluate a new software provider. They had poor address quality and high postage costs. These challenges needed to be resolved to help them become more efficient in their operations.

Use Case

In addition to these challenges, Bayard was looking for a partner that would provide them with better service and support. Before selecting Quadient, USPS® was also evaluated. Quadient was selected for meeting the criteria above and for ranking significantly better in the below categories:

  • Timeline of updates
  • Service and support
  • Performance
  • Ease of integration coding
  • Mailing accuracy

Results

Following the implementation of Quadient, Keith Lundberg, a Database Administrator at Bayard, noted that their organization attained the following benefits:

  1. A reduction in manual processes which improves efficiency
  2. An improvement in address quality
  3. An accelerated mail preparation and submission process
  4. A lowering of mailing costs

The specific benefits on Bayard include a reduction in mailing process times greater than 50% and postage / shipping savings between 25-50%. Address quality improved by 25-50% and they also incurred labor savings and increased revenue between 10-25%.

Bayard has plans on including data processing automation, NCOA / move update and data enhancement capabilities within the next 6 months.

Satori Architect Case Study

The Dot Printer

Introduction

This case study of The Dot Printer is based on a June 2017 survey of Satori Architect customers by TechValidate, a 3rd-party research service.

Challenges

The Dot Printer, Inc. was established in 1980 to be a source for high quality lithography in the expanding California market. The company sought to produce award winning quality products. Today their product line has expanded to include many additional marketing and graphic services.

The Dot was experiencing a complex regulatory environment and lack of support from their prior software solution. This caused them to search for a new provider.

Use Case

While reviewing different vendors, The Dot needed to ensure that the new software would have the ability to grow with their business. They also wanted better service and support and more accurate mailing preparation.

Satori was chosen for being best-in-class in the following:

  • Timeline of updates
  • Service and support
  • Mailing accuracy

Satori also ranked significantly better for performance and ease of integration coding.

Results

David Holt, IT Administrator, noted that following the implementation of Satori, their organization reduced mailing process times, acquired postage/shipping and labor savings, increased revenue and improved address quality.

Quadient Architect API Case Study

Advanced Image Direct

Introduction

This case study of Advanced Image Direct is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

“With Quadient, the speed of processing to get large jobs completed is quicker.”

Challenges

Advanced Image Direct (AID) is a world-class, highly secure direct mail and print manufacturing facility as well one of the largest physical DM plants in the western United States. Located in California, AID produces several millions of pieces of mail per week, on a diverse range of imaging and production platforms for Fortune 100 and 500 companies nationally.

With their prior solution, AID was experiencing a lack of support and an inability to integrate mailing processes with other business processes. These challenges led them to evaluate new solutions.

Use Case

AID also had a strong need for the ability to automate and reduce labor costs. They compared BCC, Anchor, AccuZIP, and Quadient. Not only could Quadient provide them with this need but Quadient was ranked significantly better for ease of integration coding. Performance and mailing accuracy were also considered better with Quadient, versus the competition.

Results

Following the software implementation, Gina Corey, Data Processing Manager at AID, noted that their organization benefited from a reduction in manual processes which improves efficiency.

They also reduced mailing process times by 10-25% and acquired labor savings between 5-10%. Address quality also improved once the software was adopted.

Ms. Corey noted that they plan on adding data processing automation and NCOA / move update within the next 6 months.

Quadient Architect API Case Study

ABS Direct

Introduction

This case study of ABS Direct is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

Since 1983, ABS Direct has consistently grown in size and scope to become one of the nation’s most trusted companies for data management, direct mail, and fulfillment services. They deliver outstanding customer care, incomparable quality control, cutting-edge print, electronic services, and unbeatable values. They are a one-stop resource for key business communications.

ABS Direct needed to solve some key business challenges to increase efficiency. As a result of their prior software provider, they were experiencing high labor costs, lack of support, inefficient mailing operations, and had an inability to integrate mailing processes with other business processes.

Use Case

To solve these issues, ABS Direct needed the following: Availability of an API which enables the integration of mailing processes with other systems, a trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services) and the ability to automate and reduce labor costs.

BCC, AccuZip and Quadient were compared but it was Quadient that met the above criteria. Quadient also ranked significantly better in the following areas:

  • Timeline of updates
  • Service and support
  • Performance
  • Mailing accuracy

Results

Brandi Rowe, Operations Manager at ABS Direct, indicated that following the implementation of Quadient, they experienced a reduction in manual processes which improves efficiency and an accelerated mail preparation and submission process.

Aside from postage / shipping savings and increased revenue, the impact of Quadient on their organization include the following benefits:

  1. Reduced mailing process time: 25-50%
  2. Labor savings: 5-10%
  3. Improved address quality: 5-10%

ABS Direct will be adding NCOA / move update within the next 6 months.

Quadient Architect API Case Study

Billtrust Factor Systems

Introduction

This case study of Billtrust – Factor Systems is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

Billtrust is a medium-sized financial services company based in New Jersey. They are driven to making it easier for organizations to get paid. They have created strategic, cloud-based solutions to accelerate cash flow, by automating invoice delivery, invoice payment, and cash application.

Faced with inefficient mailing operations and poor address quality, Billtrust began the process of selecting a new software provider.

Use Case

Aleks Sargic, Data Architect at Billtrust, said they compared Melissa Data, SmartyStreets, and Quadient to find a software provider that could give them more accurate mailing preparation. Quadient was selected for this reason and for achieving the following ratings:

  • Timeline of updates: significantly better
  • Service and support: best-in-class
  • Performance: significantly better
  • Ease of integration coding: best-in-class
  • Mailing accuracy: significantly better

Results

Following the implementation of Satori, Billtrust saw an improvement in address quality greater than 50%. They also increased revenue between 5-10%.

Billtrust plans on including NCOA / move update and data enhancement capabilities within 18-24 months.

Quadient Architect API Case Study

Elevate 97

Introduction

This case study of Elevate 97 is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

“Quadient is easy to use and the service is very helpful! Geocoding helped us gain a couple big projects that we were never able to do before.”

Challenges

At Elevate97, they create, produce, and distribute innovative marketing solutions for world-renown retail brands. It’s their purpose to create an experience that elevates their partners, whether it’s large format printing, packaging, or in-store displays.

To enhance their business processes, Elevate97 needed to address some core business challenges. These included:

  • Inefficient mailing operations
  • High labor costs
  • Lack of support from prior solution
  • An inability to integrate mailing processes with other business processes

These challenges led them to search for a new software provider.

Use Case

Elevate97 needed a software partner that would give them additional capabilities they were lacking. Specifically, they needed:

  1. The availability of an API which enables the integration of mailing processes with other systems
  2. A trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services)
  3. Better service and support
  4. More accurate mailing preparation
  5. A higher return on investment
  6. The ability to automate and reduce labor

During the evaluation process, Bryan Minor, Data Modeler at Elevate97, indicated that they reviewed the features and services of Pitney Bowes, USPS®, Endicia, and AccuZIP before selecting Quadient.

Not only did Quadient have the above-mentioned capabilities, but Quadient ranked best-in-class in the following categories:

  • Timeline of updates
  • Service and support
  • Performance
  • Ease of integration coding
  • Mailing accuracy

Results

Significant and numerous operational benefits were realized once Quadient was implemented. Specifically: A reduction in manual processes which improves efficiency, an improvement in address quality, an accelerated mail preparation, and submission process, lowering of mailing costs, new revenue opportunities, and better compliance with postal regulations.

Additional benefits include the following:

  1. Reduced mailing process time: 25-50%
  2. Postage / shipping savings: 25-50%
  3. Labor savings: 25-50%
  4. Increased revenue: 10-25%
  5. Improved address quality: 25-50%

Mr. Minor also noted that they plan on including NCOA / move update and data enhancement capabilities: within 0-6 months.

Quadient Architect API Case Study

Omaha Public Power District

Introduction

This case study of Omaha Public Power District is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

This is a case study about Omaha Public Power District. OPPD is a customer-owned utility serving a population of approximately 810,000 people – an amount more than any other electric utility in Nebraska. OPPD ranks as the 12th-largest public power utility in the U.S. in terms of number of customers served.

Don Young, an IT Systems Analyst at OPPD, expressed that the organization was experiencing key business challenges with their previous software solution. These included poor address quality and high labor costs. To resolve these issues, a new software vendor was needed.

Use Case

Mr. Young and the team at OPPD wanted a software solution that would give them the availability of an API to enable integration of mailing processes with other systems. They also needed the ability of the solution to grow with their business and one that would provide more accurate mailing preparation.

USPS® and Quadient were compared but Quadient met the requirements above and had a significantly better rating in the following areas:

  1. Timeliness of updates
  2. Service and support
  3. Performance
  4. Ease of integration coding
  5. Mailing accuracy

Results

Once Quadient was adopted, OPPD realized significant operational benefits. They reduced manual processes to improve efficiency, accelerated mail preparation and submission processes and they improved address quality.

Specific results include a reduction greater than 50% for mailing process times, postage / shipping savings between 10-25% and labor savings between 5-10%. They also increased revenue by 25–50% and improved address quality by more than 50%.

Their expected payback for the investment in Quadient is 12–18 months.

Quadient Architect API Case Study

Canon Business Process Services

Introduction

This case study of Canon Business Process Services is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

Canon Business Process Services (Canon) is a global 500 company and a leading provider of business process services, document management, and managed workforce services dedicated to helping clients build stronger and more agile businesses. They combine singular experience and domain knowledge to design, manage, and continuously improve business process operations.

Adolfo Pacheco, Senior Manager of Technical Services Engineering, indicated that Canon was experiencing some key business challenges that needed to be resolved. They had inefficient mailing operations, poor address quality, and an inability to integrate mailing processes with other business processes. To address these issues, they began an evaluation process for a new data, mailing, and direct marketing software provider.

Use Case

During the vendor evaluation process, Canon reviewed features and services of BCC, Pitney Bowes, and Quadient. Ultimately Quadient was chosen for having the following capabilities:

  • The availability of an API which enables the integration of mailing processes with other systems
  • A trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services)
  • The ability of the solution to grow with their business
  • Simplicity and ease of use with integration of other programs

In addition to the above, Quadient ranked significantly better than the competition in the following areas:

  1. Timeline of updates
  2. Service and support
  3. Performance
  4. Ease of integration coding
  5. Mailing accuracy

Results

Once Quadient was adopted, Mr. Pacheco indicated that Canon realized various operational benefits including: An improvement in address quality, an accelerated mail preparation and submission process, and new revenue opportunities. Their estimated payback period for the Quadient investment is 0-6 months.

Quadient Architect API Case Study

PCI Group

Introduction

This case study of PCI Group is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

PCI Group is a customer communications resource for businesses in which client-centric data is key and efficiency and security are paramount. For clients in competitive fields such as healthcare, financial, utility, telecom, cable, and collection industries, PCI Group delivers intelligent workflow solutions that utilize technology, experience, compliance security, document processing, direct mail, and data security.

Faced with high postage costs and an inability to integrate mailing processes with other business processes, PCI Group began evaluating new software solutions.

Use Case

To improve their business processes and improve efficiencies, PCI Group looked for a software vendor that would become a trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services), provide better service, and support and give them the ability to automate and reduce labor costs.

During the evaluation process, they compared the capabilities of BCC, USPS®, Endicia, and Quadient. Not only did Quadient meet the requirements listed above but Quadient also ranked significantly better than the competition in the following areas:

  1. Timeline of updates
  2. Performance
  3. Ease of integration coding
  4. Mailing accuracy

Quadient also ranked best-in-class for service and support.

Results

Following the implementation of Quadient, Keith Johnson, a Customer Support Manager, noted that their organization had a reduction in manual processes which improved efficiency, improved address quality, lowered mailing costs, and had better compliance with postal regulations.

The specific impact of Quadient is significant. Firstly, mailing process times were reduced by 25-50%. They also acquired postage / shipping savings and an increase in revenue between 25-50%. Additionally, they had labor savings and improved address quality between 10-25%.

Mr. Johnson indicated that they have a payback period of 12-18 months for their investment in Quadient.

PCI Group plans on adding mail tracking and NCOA / move update within 6 months. Within the next 18-24 months, they will be implementing data processing automation, integration with CCM solution, and data enhancement capabilities.

Quadient Architect API Case Study

Concinnity Marketing & Technology Consulting

Introduction

This case study of Concinnity Marketing & Technology Consulting is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

“I think Quadient has an easy platform to work with and they do a good job of supporting it.”

Challenges

Concinnity Marketing and Technology Consulting have been experts in the field of relationship marketing for a combined 100 years. Their philosophy is simple: Engage with exceptional clients, integrate into their clients’ business, and leverage their knowledge and experiences to provide the best strategies and solutions for success.

To enhance their product offering, Concinnity Marketing needed to address poor address quality they were experiencing.

Use Case

They were looking for a solution that would give them the following:

  • The availability of an API which enables the integration of mailing processes with other systems
  • A trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services)
  • Better service and support
  • More accurate mailing preparation

Rick Freiberg, Chief Technology Officer, noted that Pitney Bowes and Anchor were compared against Quadient during the evaluation process. Quadient was chosen to be the provider for having the capacities required above and for ranking best-in-class in the below criteria:

  1. Timeline of updates
  2. Service and support
  3. Ease of integration coding
  4. Mailing accuracy

Quadient also ranked higher in the performance category.

Results

Following implementation, Concinnity experienced an improvement in address quality and better compliance with postal regulations.

Additional results include a reduced mailing process time, postage / shipping savings, labor savings, and increased revenue. Their payback period for the investment is between 6-12 months.

There are plans to add NCOA/move update within the next 6 months.

Quadient Architect API Case Study

Direct Mail Partners

Introduction

This case study of Direct Mail Partners is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

DMP BPO (DMP) is a privately-held company based in Texas. The company opened in 1992 under the name Direct Mail Partners and began operating under its current name, DMP BPO, in 2013. The company’s mission is to deliver cost-effective and technology driven solutions for companies’ document management needs. Their goal is to enable companies to increase their focus and utilize more resources for core business activities, while outsourcing non-essential business activities to DMP BPO.

Mark Depperschmidt, the Chief Information Officer at DMP, stated that with their prior solution, they were experiencing poor address quality and an inability to integrate mailing processes with other business processes.

Use Case

BCC and Quadient were compared for their features and functionalities. Ultimately Quadient was chosen for having the availability of an API which enables the integration of mailing processes with other systems and for the software’s
ability to automate and reduce labor costs.

In addition to the above, Quadient ranked significantly better for performance and ease of integration coding. Timeline of updates, service and support and mailing accuracy were also considered better than the competition.

Results

Mr. Depperschmidt indicated that DMP experienced a reduction in manual processes which improves efficiency and they have an accelerated mail preparation and submission process.

Other benefits include a reduced mailing process time, postage/shipping savings, labor savings, increased revenue and improved address quality.

DMP plans on adding mail tracking, data processing automation and NCOA/move update within the next 6 months.

Quadient Architect API Case Study

Eagle:XM

Introduction

This case study of Eagle:XM is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

“Quadient has excellent address correction and support.”

Challenges

For over 60 years, Eagle:XM has been adding value to their clients’ marketing communications activities as an extension of their organization. Their strengths lie in their scope of strategic thinking and expertise in creating and executing B2C and B2B marketing and customer care communications programs.

The key business challenge they faced with their previous solution was that they were experiencing poor address quality. This ultimately led them to evaluate new vendors.

Use Case

Eagle:XM needed software that would give them the availability of an API which enables the integration of mailing processes with other systems. They also had a need for a trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services). Thirdly, Eagle:XM wanted better service and support.

Before selecting Quadient, other vendors such as BCC, Melissa Data, Peachtree Data, and AccuZIP were evaluated but it was Quadient that met the above criteria.

Quadient also ranked best-in-class for service and support, performance and mailing accuracy. Timeline of updates were also considered significantly better versus the competition.

Results

Once Eagle:XM adopted Quadient, they gained an improvement in address quality which was a key goal. They also increased revenue by 10-25%.

Donn Wegelin, an Eagle:XM End User, indicated that they plan on adding mail tracking and data processing automation capabilities within the next 12-18 months.




More Research on Quadient