PCI Group is a customer communications resource for businesses in which client-centric data is key and efficiency and security are paramount. For clients in competitive fields such as healthcare, financial, utility, telecom, cable, and collection industries, PCI Group delivers intelligent workflow solutions that utilize technology, experience, compliance security, document processing, direct mail, and data security.
Faced with high postage costs and an inability to integrate mailing processes with other business processes, PCI Group began evaluating new software solutions.
To improve their business processes and improve efficiencies, PCI Group looked for a software vendor that would become a trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services), provide better service, and support and give them the ability to automate and reduce labor costs.
During the evaluation process, they compared the capabilities of BCC, USPS®, Endicia, and Quadient. Not only did Quadient meet the requirements listed above but Quadient also ranked significantly better than the competition in the following areas:
- Timeline of updates
- Ease of integration coding
- Mailing accuracy
Quadient also ranked best-in-class for service and support.
Following the implementation of Quadient, Keith Johnson, a Customer Support Manager, noted that their organization had a reduction in manual processes which improved efficiency, improved address quality, lowered mailing costs, and had better compliance with postal regulations.
The specific impact of Quadient is significant. Firstly, mailing process times were reduced by 25-50%. They also acquired postage / shipping savings and an increase in revenue between 25-50%. Additionally, they had labor savings and improved address quality between 10-25%.
Mr. Johnson indicated that they have a payback period of 12-18 months for their investment in Quadient.
PCI Group plans on adding mail tracking and NCOA / move update within 6 months. Within the next 18-24 months, they will be implementing data processing automation, integration with CCM solution, and data enhancement capabilities.