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TechValidate Research on Quadient

164 Case Studies – Page 1 of 6


Quadient Architect API Case Study

PPS InfoTech

Introduction

This case study of PPS InfoTech is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

PPS InfoTech (PPS) was founded by IT professionals as a full-service, quality-oriented, IT consulting firm dedicated to providing fully integrated solutions to the U.S. Government and private industries. PPS InfoTech has been in business since 1983 providing end-to-end solutions to customers. Their goal is to provide the highest quality consulting service, system integration, application development, and networking service to their valued customers.

A core business challenge that PPS was experiencing was inefficient mailing operations. They needed to resolve this issue so they began an evaluation process for a new software vendor.

Use Case

In addition to inefficient mailing operations, PPS had a need for a trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services). They compared USPS® and Quadient but ultimately selected Quadient for ranking significantly better in the following categories:

  1. Timeline of updates
  2. Service and support
  3. Performance
  4. Ease of integration coding
  5. Mailing accuracy

Results

Following the implementation, PPS achieved numerous results with Quadient. Not only did they gain an improvement in address quality by 10-25%, but they achieved the results below:

  • Reduced mailing process time: 10-25%
  • Postage / shipping savings: 25-50%
  • Labor savings: 5-10%
  • Increased revenue: 10-25%

Madhukar Boppidi, IT Administrator at PPS, indicated that they have a payback period of 12-18 months for their investment in Quadient.

PPS has plans on adding the mail tracking capability within 12-18 months and integration with CCM solution and NCOA / move update within 18-24 months. Data processing automation and data enhancement capabilities will be included within the next 6-12 months.

Quadient Architect API Case Study

MailCo Productions

Introduction

This case study of MailCo Productions is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

MailCo Productions was established to provide data compilation and lead generation resources to producers in North Carolina. The business quickly grew as word spread about the quality and integrity of MailCo Leads.

In just a few short years, MailCo has grown to be one of the industry’s premier lead generation companies. Their success has been attributed to building a solid reputation for providing quality leads and data throughout the United States.

MailCo was experiencing high postage costs which was a significant business challenge for the company. This issue caused them to search for a new software provider.

Use Case

While conducting research, MailCo needed to ensure the new software would be a trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services). They compared Melissa Data, AccuZIP, and Quadient.

Following the evaluation, Quadient was chosen for ranking significantly higher than the competition in the following areas:

  • Timeline of updates
  • Service and support
  • Performance

Ease of integration, coding, and mailing accuracy were also considered to be better.

Results

Eric Smith, an IT Manager at MailCo, noted that following the software adoption, the company experienced an improvement in address quality and lower mailing costs.

Specifically, Mr. Smith indicated that they acquired postage / shipping savings and improved address quality between 25-50%. Mailco also increased revenue by 5-10%. The payback period is 6-12 months for their investment in Quadient Architect API.

There are additional plans to include NCOA / move update within the next 6 months.

Quadient Architect API Case Study

Communication Logistics

Introduction

This case study of Communication Logistics is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

Communication Logistics (CLI), stands as a recognized leader in digital marketing with the ability to combine print and internet creative services with comprehensive data leveraging solutions.

Trista Rothgerber, Vice President at CLI, indicated that the company was experiencing lack of support from their prior solution. This core business challenge led them to evaluate new partners.

Use Case

Along with better service and support, CLI also needed a higher return on their software investment and the ability to automate and reduce labor costs.

They began an evaluation process that included a comparison between BCC, Pitney Bowes, Melissa Data, and Quadient.

Quadient was selected to be the new vendor for having significantly better service and support, for its ease of integration coding, and for mailing accuracy. Quadient’s performance was also considered to be better versus the competition.

Results

Following the implementation of Quadient, Ms. Rothgerber indicated that CLI acquired some notable benefits. They experienced lower mailing costs, gained an improvement in address quality, and had better compliance with postal regulations.

Additionally, they experienced labor savings and increased revenue. The estimated payback period is 12-18 months for their investment in Quadient Architect API.

Quadient Architect API Case Study

Digital First Media

Introduction

This case study of Digital First Media is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

Digital First Media (DFM) is one of the largest media groups in the U.S. serving high-value audiences in their preferred environments and connecting advertisers to them. Their AdTaxi audience network is an exclusive program with the ability to reach 96.5% of U.S. wired adults.

In addition, DFM publishes award-winning content that amasses and engages a nationwide audience. They partner with advertisers to provide targeted, (retargeted), and engaged digital audiences from coast to coast, and super-serve high-value consumers in key markets with print.

Faced with high postage costs and an inability to integrate mailing processes with other business processes, DFM began an evaluation process to find a new software provider.

Use Case

While reviewing vendors, DFM needed to ensure the software would give them the availability of an API which enables the integration of mailing processes with other systems. They also needed the ability to automate and reduce labor costs.

Pitney Bowes, USPS®, and Quadient were compared; however, Quadient was selected for having the above capabilities and for being best-in-class in the following:

  • Service and support
  • Ease of integration coding

Quadient was also considered significantly better for its timeline of updates, performance, and mailing accuracy.

Results

Numerous operational benefits were discovered once the software was adopted. DFM experienced the following:

  • A reduction in manual processes which improves efficiency
  • Lowering of mailing costs
  • Better compliance with postal regulations

Specifically, DFM reduced mailing process times by 25-50% and acquired postage / shipping and labor savings between 10-25%. Their estimated payback period is between 6-12 months for their investment in Quadient.

Tim Mortimer, Database Administrator at DFM, indicated that they have plans on including the data processing automation capability within 0-6 months and NCOA / move update and data enhancement capabilities within 6-12 months.

Quadient Architect API Case Study

Bayard Printing Group

Introduction

This case study of Bayard Printing is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

Bayard Printing Group provides commercial printing, direct mail processing, and fulfillment services. They have extensive design, layout, prepress, and bindery & finishing capabilities. Based in the US, they are located in Williamsport, Pennsylvania.

Bayard was experiencing a few key business challenges that led them to evaluate a new software provider. They had poor address quality and high postage costs. These challenges needed to be resolved to help them become more efficient in their operations.

Use Case

In addition to these challenges, Bayard was looking for a partner that would provide them with better service and support. Before selecting Quadient, USPS® was also evaluated. Quadient was selected for meeting the criteria above and for ranking significantly better in the below categories:

  • Timeline of updates
  • Service and support
  • Performance
  • Ease of integration coding
  • Mailing accuracy

Results

Following the implementation of Quadient, Keith Lundberg, a Database Administrator at Bayard, noted that their organization attained the following benefits:

  1. A reduction in manual processes which improves efficiency
  2. An improvement in address quality
  3. An accelerated mail preparation and submission process
  4. A lowering of mailing costs

The specific benefits on Bayard include a reduction in mailing process times greater than 50% and postage / shipping savings between 25-50%. Address quality improved by 25-50% and they also incurred labor savings and increased revenue between 10-25%.

Bayard has plans on including data processing automation, NCOA / move update and data enhancement capabilities within the next 6 months.

Satori Architect Case Study

The Dot Printer

Introduction

This case study of The Dot Printer is based on a June 2017 survey of Satori Architect customers by TechValidate, a 3rd-party research service.

Challenges

The Dot Printer, Inc. was established in 1980 to be a source for high quality lithography in the expanding California market. The company sought to produce award winning quality products. Today their product line has expanded to include many additional marketing and graphic services.

The Dot was experiencing a complex regulatory environment and lack of support from their prior software solution. This caused them to search for a new provider.

Use Case

While reviewing different vendors, The Dot needed to ensure that the new software would have the ability to grow with their business. They also wanted better service and support and more accurate mailing preparation.

Satori was chosen for being best-in-class in the following:

  • Timeline of updates
  • Service and support
  • Mailing accuracy

Satori also ranked significantly better for performance and ease of integration coding.

Results

David Holt, IT Administrator, noted that following the implementation of Satori, their organization reduced mailing process times, acquired postage/shipping and labor savings, increased revenue and improved address quality.

Quadient Architect API Case Study

Advanced Image Direct

Introduction

This case study of Advanced Image Direct is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

“With Quadient, the speed of processing to get large jobs completed is quicker.”

Challenges

Advanced Image Direct (AID) is a world-class, highly secure direct mail and print manufacturing facility as well one of the largest physical DM plants in the western United States. Located in California, AID produces several millions of pieces of mail per week, on a diverse range of imaging and production platforms for Fortune 100 and 500 companies nationally.

With their prior solution, AID was experiencing a lack of support and an inability to integrate mailing processes with other business processes. These challenges led them to evaluate new solutions.

Use Case

AID also had a strong need for the ability to automate and reduce labor costs. They compared BCC, Anchor, AccuZIP, and Quadient. Not only could Quadient provide them with this need but Quadient was ranked significantly better for ease of integration coding. Performance and mailing accuracy were also considered better with Quadient, versus the competition.

Results

Following the software implementation, Gina Corey, Data Processing Manager at AID, noted that their organization benefited from a reduction in manual processes which improves efficiency.

They also reduced mailing process times by 10-25% and acquired labor savings between 5-10%. Address quality also improved once the software was adopted.

Ms. Corey noted that they plan on adding data processing automation and NCOA / move update within the next 6 months.

Quadient Architect API Case Study

ABS Direct

Introduction

This case study of ABS Direct is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

Since 1983, ABS Direct has consistently grown in size and scope to become one of the nation’s most trusted companies for data management, direct mail, and fulfillment services. They deliver outstanding customer care, incomparable quality control, cutting-edge print, electronic services, and unbeatable values. They are a one-stop resource for key business communications.

ABS Direct needed to solve some key business challenges to increase efficiency. As a result of their prior software provider, they were experiencing high labor costs, lack of support, inefficient mailing operations, and had an inability to integrate mailing processes with other business processes.

Use Case

To solve these issues, ABS Direct needed the following: Availability of an API which enables the integration of mailing processes with other systems, a trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services) and the ability to automate and reduce labor costs.

BCC, AccuZip and Quadient were compared but it was Quadient that met the above criteria. Quadient also ranked significantly better in the following areas:

  • Timeline of updates
  • Service and support
  • Performance
  • Mailing accuracy

Results

Brandi Rowe, Operations Manager at ABS Direct, indicated that following the implementation of Quadient, they experienced a reduction in manual processes which improves efficiency and an accelerated mail preparation and submission process.

Aside from postage / shipping savings and increased revenue, the impact of Quadient on their organization include the following benefits:

  1. Reduced mailing process time: 25-50%
  2. Labor savings: 5-10%
  3. Improved address quality: 5-10%

ABS Direct will be adding NCOA / move update within the next 6 months.

Quadient Architect API Case Study

Billtrust Factor Systems

Introduction

This case study of Billtrust – Factor Systems is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

Billtrust is a medium-sized financial services company based in New Jersey. They are driven to making it easier for organizations to get paid. They have created strategic, cloud-based solutions to accelerate cash flow, by automating invoice delivery, invoice payment, and cash application.

Faced with inefficient mailing operations and poor address quality, Billtrust began the process of selecting a new software provider.

Use Case

Aleks Sargic, Data Architect at Billtrust, said they compared Melissa Data, SmartyStreets, and Quadient to find a software provider that could give them more accurate mailing preparation. Quadient was selected for this reason and for achieving the following ratings:

  • Timeline of updates: significantly better
  • Service and support: best-in-class
  • Performance: significantly better
  • Ease of integration coding: best-in-class
  • Mailing accuracy: significantly better

Results

Following the implementation of Satori, Billtrust saw an improvement in address quality greater than 50%. They also increased revenue between 5-10%.

Billtrust plans on including NCOA / move update and data enhancement capabilities within 18-24 months.

Quadient Architect API Case Study

Elevate 97

Introduction

This case study of Elevate 97 is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

“Quadient is easy to use and the service is very helpful! Geocoding helped us gain a couple big projects that we were never able to do before.”

Challenges

At Elevate97, they create, produce, and distribute innovative marketing solutions for world-renown retail brands. It’s their purpose to create an experience that elevates their partners, whether it’s large format printing, packaging, or in-store displays.

To enhance their business processes, Elevate97 needed to address some core business challenges. These included:

  • Inefficient mailing operations
  • High labor costs
  • Lack of support from prior solution
  • An inability to integrate mailing processes with other business processes

These challenges led them to search for a new software provider.

Use Case

Elevate97 needed a software partner that would give them additional capabilities they were lacking. Specifically, they needed:

  1. The availability of an API which enables the integration of mailing processes with other systems
  2. A trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services)
  3. Better service and support
  4. More accurate mailing preparation
  5. A higher return on investment
  6. The ability to automate and reduce labor

During the evaluation process, Bryan Minor, Data Modeler at Elevate97, indicated that they reviewed the features and services of Pitney Bowes, USPS®, Endicia, and AccuZIP before selecting Quadient.

Not only did Quadient have the above-mentioned capabilities, but Quadient ranked best-in-class in the following categories:

  • Timeline of updates
  • Service and support
  • Performance
  • Ease of integration coding
  • Mailing accuracy

Results

Significant and numerous operational benefits were realized once Quadient was implemented. Specifically: A reduction in manual processes which improves efficiency, an improvement in address quality, an accelerated mail preparation, and submission process, lowering of mailing costs, new revenue opportunities, and better compliance with postal regulations.

Additional benefits include the following:

  1. Reduced mailing process time: 25-50%
  2. Postage / shipping savings: 25-50%
  3. Labor savings: 25-50%
  4. Increased revenue: 10-25%
  5. Improved address quality: 25-50%

Mr. Minor also noted that they plan on including NCOA / move update and data enhancement capabilities: within 0-6 months.

Quadient Architect API Case Study

Omaha Public Power District

Introduction

This case study of Omaha Public Power District is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

This is a case study about Omaha Public Power District. OPPD is a customer-owned utility serving a population of approximately 810,000 people – an amount more than any other electric utility in Nebraska. OPPD ranks as the 12th-largest public power utility in the U.S. in terms of number of customers served.

Don Young, an IT Systems Analyst at OPPD, expressed that the organization was experiencing key business challenges with their previous software solution. These included poor address quality and high labor costs. To resolve these issues, a new software vendor was needed.

Use Case

Mr. Young and the team at OPPD wanted a software solution that would give them the availability of an API to enable integration of mailing processes with other systems. They also needed the ability of the solution to grow with their business and one that would provide more accurate mailing preparation.

USPS® and Quadient were compared but Quadient met the requirements above and had a significantly better rating in the following areas:

  1. Timeliness of updates
  2. Service and support
  3. Performance
  4. Ease of integration coding
  5. Mailing accuracy

Results

Once Quadient was adopted, OPPD realized significant operational benefits. They reduced manual processes to improve efficiency, accelerated mail preparation and submission processes and they improved address quality.

Specific results include a reduction greater than 50% for mailing process times, postage / shipping savings between 10-25% and labor savings between 5-10%. They also increased revenue by 25–50% and improved address quality by more than 50%.

Their expected payback for the investment in Quadient is 12–18 months.

Quadient Architect API Case Study

Canon Business Process Services

Introduction

This case study of Canon Business Process Services is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

Canon Business Process Services (Canon) is a global 500 company and a leading provider of business process services, document management, and managed workforce services dedicated to helping clients build stronger and more agile businesses. They combine singular experience and domain knowledge to design, manage, and continuously improve business process operations.

Adolfo Pacheco, Senior Manager of Technical Services Engineering, indicated that Canon was experiencing some key business challenges that needed to be resolved. They had inefficient mailing operations, poor address quality, and an inability to integrate mailing processes with other business processes. To address these issues, they began an evaluation process for a new data, mailing, and direct marketing software provider.

Use Case

During the vendor evaluation process, Canon reviewed features and services of BCC, Pitney Bowes, and Quadient. Ultimately Quadient was chosen for having the following capabilities:

  • The availability of an API which enables the integration of mailing processes with other systems
  • A trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services)
  • The ability of the solution to grow with their business
  • Simplicity and ease of use with integration of other programs

In addition to the above, Quadient ranked significantly better than the competition in the following areas:

  1. Timeline of updates
  2. Service and support
  3. Performance
  4. Ease of integration coding
  5. Mailing accuracy

Results

Once Quadient was adopted, Mr. Pacheco indicated that Canon realized various operational benefits including: An improvement in address quality, an accelerated mail preparation and submission process, and new revenue opportunities. Their estimated payback period for the Quadient investment is 0-6 months.

Quadient Architect API Case Study

PCI Group

Introduction

This case study of PCI Group is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

PCI Group is a customer communications resource for businesses in which client-centric data is key and efficiency and security are paramount. For clients in competitive fields such as healthcare, financial, utility, telecom, cable, and collection industries, PCI Group delivers intelligent workflow solutions that utilize technology, experience, compliance security, document processing, direct mail, and data security.

Faced with high postage costs and an inability to integrate mailing processes with other business processes, PCI Group began evaluating new software solutions.

Use Case

To improve their business processes and improve efficiencies, PCI Group looked for a software vendor that would become a trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services), provide better service, and support and give them the ability to automate and reduce labor costs.

During the evaluation process, they compared the capabilities of BCC, USPS®, Endicia, and Quadient. Not only did Quadient meet the requirements listed above but Quadient also ranked significantly better than the competition in the following areas:

  1. Timeline of updates
  2. Performance
  3. Ease of integration coding
  4. Mailing accuracy

Quadient also ranked best-in-class for service and support.

Results

Following the implementation of Quadient, Keith Johnson, a Customer Support Manager, noted that their organization had a reduction in manual processes which improved efficiency, improved address quality, lowered mailing costs, and had better compliance with postal regulations.

The specific impact of Quadient is significant. Firstly, mailing process times were reduced by 25-50%. They also acquired postage / shipping savings and an increase in revenue between 25-50%. Additionally, they had labor savings and improved address quality between 10-25%.

Mr. Johnson indicated that they have a payback period of 12-18 months for their investment in Quadient.

PCI Group plans on adding mail tracking and NCOA / move update within 6 months. Within the next 18-24 months, they will be implementing data processing automation, integration with CCM solution, and data enhancement capabilities.

Quadient Architect API Case Study

Concinnity Marketing & Technology Consulting

Introduction

This case study of Concinnity Marketing & Technology Consulting is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

“I think Quadient has an easy platform to work with and they do a good job of supporting it.”

Challenges

Concinnity Marketing and Technology Consulting have been experts in the field of relationship marketing for a combined 100 years. Their philosophy is simple: Engage with exceptional clients, integrate into their clients’ business, and leverage their knowledge and experiences to provide the best strategies and solutions for success.

To enhance their product offering, Concinnity Marketing needed to address poor address quality they were experiencing.

Use Case

They were looking for a solution that would give them the following:

  • The availability of an API which enables the integration of mailing processes with other systems
  • A trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services)
  • Better service and support
  • More accurate mailing preparation

Rick Freiberg, Chief Technology Officer, noted that Pitney Bowes and Anchor were compared against Quadient during the evaluation process. Quadient was chosen to be the provider for having the capacities required above and for ranking best-in-class in the below criteria:

  1. Timeline of updates
  2. Service and support
  3. Ease of integration coding
  4. Mailing accuracy

Quadient also ranked higher in the performance category.

Results

Following implementation, Concinnity experienced an improvement in address quality and better compliance with postal regulations.

Additional results include a reduced mailing process time, postage / shipping savings, labor savings, and increased revenue. Their payback period for the investment is between 6-12 months.

There are plans to add NCOA/move update within the next 6 months.

Quadient Architect API Case Study

Direct Mail Partners

Introduction

This case study of Direct Mail Partners is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

DMP BPO (DMP) is a privately-held company based in Texas. The company opened in 1992 under the name Direct Mail Partners and began operating under its current name, DMP BPO, in 2013. The company’s mission is to deliver cost-effective and technology driven solutions for companies’ document management needs. Their goal is to enable companies to increase their focus and utilize more resources for core business activities, while outsourcing non-essential business activities to DMP BPO.

Mark Depperschmidt, the Chief Information Officer at DMP, stated that with their prior solution, they were experiencing poor address quality and an inability to integrate mailing processes with other business processes.

Use Case

BCC and Quadient were compared for their features and functionalities. Ultimately Quadient was chosen for having the availability of an API which enables the integration of mailing processes with other systems and for the software’s
ability to automate and reduce labor costs.

In addition to the above, Quadient ranked significantly better for performance and ease of integration coding. Timeline of updates, service and support and mailing accuracy were also considered better than the competition.

Results

Mr. Depperschmidt indicated that DMP experienced a reduction in manual processes which improves efficiency and they have an accelerated mail preparation and submission process.

Other benefits include a reduced mailing process time, postage/shipping savings, labor savings, increased revenue and improved address quality.

DMP plans on adding mail tracking, data processing automation and NCOA/move update within the next 6 months.

Quadient Architect API Case Study

Eagle:XM

Introduction

This case study of Eagle:XM is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

“Quadient has excellent address correction and support.”

Challenges

For over 60 years, Eagle:XM has been adding value to their clients’ marketing communications activities as an extension of their organization. Their strengths lie in their scope of strategic thinking and expertise in creating and executing B2C and B2B marketing and customer care communications programs.

The key business challenge they faced with their previous solution was that they were experiencing poor address quality. This ultimately led them to evaluate new vendors.

Use Case

Eagle:XM needed software that would give them the availability of an API which enables the integration of mailing processes with other systems. They also had a need for a trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services). Thirdly, Eagle:XM wanted better service and support.

Before selecting Quadient, other vendors such as BCC, Melissa Data, Peachtree Data, and AccuZIP were evaluated but it was Quadient that met the above criteria.

Quadient also ranked best-in-class for service and support, performance and mailing accuracy. Timeline of updates were also considered significantly better versus the competition.

Results

Once Eagle:XM adopted Quadient, they gained an improvement in address quality which was a key goal. They also increased revenue by 10-25%.

Donn Wegelin, an Eagle:XM End User, indicated that they plan on adding mail tracking and data processing automation capabilities within the next 12-18 months.

Quadient Architect API Case Study

Willowbend

Introduction

This case study of Willowbend is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

“Quadient is fully integrated with our other services and applications.”

Challenges

Willowbend is computer services company based in Texas. When the company started, the focus was on building address data and delivery routing systems for newspapers. Willowbend has expanded its ‘Location Domain’ services into a variety of different industries where having accurate data about the location of customers, prospects, suppliers, and physical operations matters. These advanced Location Domain solutions are then utilized to create a master data management system that is applied in operations, traditional marketing programs, and digital marketing.

Faced with the inability to integrate mailing processes with other business processes, Willowbend needed to find a new software partner.

Use Case

Steve Thompson, Founder of Willowbend, indicated that the company needed a trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services). They also required the ability to automate and reduce labor costs.

BCC, Pitney Bowes, and Quadient were compared but Quadient met the criteria above and ranked best-in-class in the following categories:

  • Timeline of updates
  • Service and support
  • Performance
  • Ease of integration coding

Quadient was also considered significantly better for mailing accuracy.

Results

Following the software adoption, Willowbend had a reduction in manual processes which improves efficiency. They also experienced results greater than 50% for the following:

  1. Reduced mailing process time
  2. Labor savings
  3. Increased revenue
  4. Improved address quality

Postage / shipping savings were also incurred. Their estimated payback period is 18+ months for the investment in Quadient Architect API.

Quadient Architect API Case Study

Temecula Valley Unified School District

Introduction

This case study of Temecula Valley Unified School District is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

“With Quadient, we have acquired faster mailing procedures.”

Challenges

Kathy Tamborelli, a Purchasing Professional with the Temecula Valley Unified School District, indicated that their organization was incurring high postage costs. This business challenge led them to evaluate new software providers.

Use Case

They were looking for a vendor that would enable them to have a more accurate mailing preparation process. They chose Quadient over Pitney Bowes for this reason and for being best-in-class in the following:

  • Timeline of updates
  • Service and support
  • Performance
  • Ease of integration coding
  • Mailing accuracy

Results

Ms. Tamborelli indicated that following the implementation of Quadient, their organization acquired an accelerated mail preparation and submission process, lowered mailing costs and had better compliance with postal regulations.

In addition to the above, Temecula Valley Unified School District achieved results greater than 50% in the following areas:

  1. Reduced mailing process time
  2. Postage / shipping savings
  3. Labor savings
  4. Increased revenue
  5. Improved address quality

Quadient Architect API Case Study

Merrill Corporation

Introduction

This case study of Merrill Corporation is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

“With Quadient, our mailing costs and mailing accuracy have improved. Also, we have improved performance versus our previous solution. Overall, I have been very pleased with the customer service and immediate attention I receive each time I contact Quadient.”

Challenges

Merrill Corporation is the innovator in technology-enabled platforms for content sharing, regulated communications, and compliance services. Their solutions unlock productivity in navigating complex content and communication requirements. Merrill Corporation combines deep subject matter expertise with secure, precise tools and analytics to seamlessly connect with speed, accuracy, and confidence.

To improve operational efficiencies, Merrill Corporation knew they needed to reduce their high postage costs. This challenge led them to evaluate new software vendors.

Use Case

Merrill Corporation was looking for a vendor that would provide better service and support and one that would give them the ability to automate and reduce labor costs. They reviewed Pitney Bowes, USPS®, Endicia, AccuZIP and Quadient. They selected Quadient for meeting the above criteria and for being best-in-class for the following:

  • Timeline of updates
  • Service and support
  • Performance
  • Mailing accuracy

Results

Merrill indicated that following the deployment of Quadient, they had lower mailing costs and better compliance with postal regulations. Also, the impact on their company was significant. They received results greater than 50% in each of the following areas:

  1. Reduced mailing process time
  2. Postage / shipping savings
  3. Labor savings
  4. Increased revenue
  5. Improved address quality

Travis Smiley, an Engineer at Merrill Corporation, indicated that their payback period is within 6 months for their investment in Quadient.

Quadient Architect API Case Study

Washington House of Representatives

Introduction

This case study of Washington House of Representatives is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

A government body, The Washington House of Representatives is the lower house of the Washington State Legislature. Along with the Washington State Senate, it makes up the legislature of the US state of Washington.

Spark Rowley, an IT Specialist for the Washington House of Representatives, indicated that they weren’t getting adequate support from their prior software solution.

Use Case

An evaluation process was conducted to review the capabilities of different vendors. BCC, USPS® and Quadient were compared. Because there was a need to have a trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services), Quadient was selected. Quadient also ranked best-in-class for the following:

  • Timeline of updates
  • Service and support
  • Performance
  • Ease of integration coding
  • Mailing accuracy

Results

Once the software was implemented, Mr. Rowley noted that they experienced a reduction in manual processes which improved efficiency and there was an improvement in address quality. They also gained an accelerated mail preparation and submission process.

Additional results include; a reduced mailing process time, postage / shipping savings, labor savings, increased revenue, and improved address quality.

Mr. Rowley indicated that they plan on including NCOA/move update within the next 6 months.

Quadient Architect API Case Study

MJO Enterprises

Introduction

This case study of MJO Enterprises is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

MJO Enterprises (MJO) is a full-service printer and data processing mail house. They are based in Westminster, Maryland and service clients in multiple locations.

David Oleksik, owner of MJO, indicated that MJO was experiencing a lack of support from their prior software solution. They proceeded with an evaluation process to find a more suitable vendor.

Use Case

Mr. Oleksik noted that the key reason for switching partners was to find a software program that could provide the following:

  • The availability of an API which enables the integration of mailing processes with other systems
  • Be a trusted source of mailing preparation & data (ex. CASS™ certified Address correction, NCOALink® services)
  • The ability of the solution to grow with their business
  • Better service and support
  • The ability to automate and reduce labor costs

They compared features and functionalities of Anchor and Quadient but chose Quadient to be their new vendor. Not only did Quadient meet the above criteria, but Quadient also ranked best-in-class in 5 key areas:

  1. Timeline of updates
  2. Service and support
  3. Performance
  4. Ease of integration coding
  5. Mailing accuracy

Results

Following the software implementation, MJO acquired a reduction in manual processes which improve efficiency and they have an accelerated mail preparation and submission process.

Specifically, these benefits have resulted in a reduced mailing process time and labor savings, greater than 50%.

Mr. Oleksik has also noted that they plan on adding the following capabilities within the next 6 months:

  • Mail tracking
  • Data processing automation
  • NCOA/move update
  • Data enhancement

Quadient Architect API Case Study

Chicago Title Insurance Company – Waukes

Introduction

This case study of Chicago Title Insurance Company – Waukes is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

It is the goal of the Chicago Title Insurance Company (CTIC) to be the market leader in providing the highest level of customer satisfaction with products and services designed for the real estate industry. They aim to achieve this goal through the relentless execution of:

  • Exceptional customer service
  • Commitment to employee development
  • Intelligent use of technology
  • Superior operating efficiency

Faced with lack of support from their prior solution, CTIC needed to find a new software partner.

Use Case

CTIC wanted a solution that would give them a higher return on their investment. They compared both USPS® and Quadient.
Quadient ranked best-in-class for timeline of updates, performance, and mailing accuracy. Quadient also had significantly better service and support and ease of integration coding. Based on these findings, Quadient was selected to be the new software solution.

Results

The results of the software implementation have been significant. Aside from acquiring a reduction in manual processes which improve efficiency, CTIC realized the following benefits:

  • Reduced mailing process time: >50%
  • Postage / shipping savings: >50%
  • Labor savings: >50%
  • Increased revenue: 25-50%
  • Improved address quality: >50%

Quadient Architect API Case Study

The Printer, Inc.

Introduction

This case study of The Printer, Inc. is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

“Anyone with the ability to build and develop in-house automation will see even greater speed increases on top of the already blazing fast presort speeds with Quadient.”

Challenges

The Printer, Inc. (TPI) is a leading provider of variable data print and direct mail campaigns that focus on intricate consumer loyalty programs. TPI specializes in integrating customer databases with the latest digital technologies to produce variable print pieces that speak to customers and increase sales.

Inefficient mailing operations was a key challenge that led TPI to search for a new software provider.

Use Case

To increase operational efficiency, TPI needed software that would give them the ability to automate and reduce labor costs.

They evaluated BCC, AccuZIP, and Quadient before ultimately selecting Satori to be the new vendor.

Key features and functionalities of Quadient were considered best-in-class by TPI. These include:

  • Timeline of updates
  • Service and support
  • Performance
  • Ease of integration coding
  • Mailing accuracy

Results

Monty Ross, Mail Operations Manager at TPI, indicated that there was a reduction in manual processes which improved efficiency once the software was adopted. This includes a reduction greater than 50% in mailing process times. TPI also acquired labor savings and increased revenue between 25–50%.

The client has plans on implementing the following capabilities within the next 6 months:

  • Mail tracking
  • Data processing automation
  • Integration with CCM solution
  • NCOA / move update
  • Data enhancement

Quadient Architect API Case Study

Neopost

Introduction

This case study of Neopost is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

“We utilize Quadient to help our clients process mail efficiently and cost effectively.”

“We would recommend Quadient for it’s ease of use and customer service.”

Challenges

Neopost guides and supports organizations in terms of how they send and receive communications and goods by helping them to better connect with their customers. They provide SMEs and large enterprises with a wide range of hardware & software, the services, and the support that they need. Their three main areas of activity are Mailing, Digital, and Shipping. Also, in certain countries, Graphics solutions are offered.

To enhance their mailing and direct communications solutions, Neopost needed to solve some critical business challenges. They had inefficient mailing operations, poor address quality, high postage and labor costs, and lacked the ability to integrate mailing processes with other business processes.

Use Case

During the vendor evaluation process, Neopost reviewed features and services of Pitney Bowes, USPS®, Endicia and Quadient. Quadient was selected for the following:

  • The need for a trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services)
  • The ability of the solution to grow with their business
  • Better service and support
  • More accurate mailing preparation
  • A higher return on investment
  • The ability to automate and reduce labor costs

In addition to the above capabilities, Satori ranked best-in-class for:

  1. Timeline of updates
  2. Service and support
  3. Performance
  4. Ease of integration coding
  5. Mailing accuracy

Results

Following the deployment of Quadient, Neopost indicated that they experienced numerous operational benefits. Specifically:

A reduction in manual processes which improves efficiency
An improvement in address quality
An accelerated mail preparation & submission process
A lowering of mailing costs
New revenue opportunities
Better compliance with postal regulations

The impact of Quadient is significant. Neopost has postage / shipping savings and improved address quality greater than 50%. They have reduced their mailing process time by 25–50%, acquired a 25–50% savings in labor and increased revenue by 25–50%. Neopost has a payback period of 12–18 months for the investment in Quadient.

Danny Mediana, a Customer Support Representative at Neopost, stated that they plan on adding data processing automation, NOCA / move updates, and data enhancement capabilities within the next 6 months.

Satori Architect Case Study

Brainworks Software

Introduction

This case study of Brainworks Software is based on a June 2017 survey of Satori Architect customers by TechValidate, a 3rd-party research service.

“With Satori, we experienced improved address quality and a reduction in mailing expenses.”

“Overall, the product is sound, the update distribution process is nearly perfect, and the support is solid. It works well for us.”

Challenges

Brainworks Software has been installed at over 1,000 North American newspapers over the past 25 years. Products include fully integrated classified and display advertising, circulation, billing, accounts receivable, ad tracking, web-based ad proofing, contract and credit management, classified pagination, ROP ad layout, and a state-of-the art web-based CRM.

Despite having these capabilities, Brainworks was faced with the inability to integrate mailing processes with other business processes.

Use Case

Brainworks began an evaluation process by comparing the features and functionalities of Pitney Bowes to Satori. They chose Satori because of the availability of an API which enables the integration of mailing processes with other systems.

Satori also ranked best-in-class for timeline of updates, performance, ease of integration coding and mailing accuracy. Service and support were also considered significantly better compared to the competition.

Results

Following the implementation of Satori, Brainworks was able to provide an integrated mailing solution without having to constantly change to accommodate modifications in USPS requirements. They also acquired labor savings greater than 50%.

Satori Architect Case Study

Data Print Services

Introduction

This case study of DataPrint Services is based on a June 2017 survey of Satori Architect customers by TechValidate, a 3rd-party research service.

“Satori software works seamlessly. The address cleansing functionality is very accurate.”

Challenges

DataPrint Services offers a suite of products and services designed to deliver customer communications across variable data produced (VDP) print and mail, intelligent direct mail, and hosted eDelivery. They are based in the US and serve clients in various industries.

To enhance their product offering, DataPrint chose to evaluate new software vendors.

Use Case

DataPrint was looking for a software solution that would give them the availability of an API which enables the integration of mailing processes with other systems.

The offerings of BCC and Satori were compared. Satori ranked best-in-class in 4 of the key areas:

  • Service and support
  • Performance
  • Mailing accuracy
  • Timeline of updates

Satori was also considered better for its ease of integration coding. These results led DataPrint to choose Satori to be their software provider.

Results

Once DataPrint adopted Satori, they saw numerous benefits. They saw a reduction in manual processes which improved efficiency and they reported an improvement in address quality of 25–50%. Other benefits included postage / shipping savings, labor savings, increased revenue and reduced mailing process times. DataPrint plans on implementing NCOA / move update within 6 months.

Satori Architect Case Study

C&W Services

Introduction

This case study of C&W Services is based on a June 2017 survey of Satori Architect customers by TechValidate, a 3rd-party research service.

“I would definitely recommend Satori Architect because of the simplicity and accuracy of the software. Also, it saves on time and money.”

Challenges

C&W Services is a leading integrated facility services provider that helps clients drive down operating expenses, increase efficiency and uptime, make strategic business decisions, and create a positive occupant experience. They provide services to a diverse portfolio of clients and market segments.

C&W Services had inefficient mailing operations and high postage costs which led them to evaluate a new software solution.

Use Case

San Juan Harrison, a Customer Support Manager at C&W Services, stated that they needed the software to be a trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services). They were also looking for better service and support, more accurate mailing preparation and the ability to automate and reduce labor costs.
Both Pitney Bowes and Satori were compared but the client selected Satori based on the following results:

  • Timeline of updates: best in class
  • Service & support: best in class
  • Performance: best in class
  • Ease of integration coding: significantly better
  • Mailing accuracy: significantly better

Results

The results of the software implementation have been positive. C&W Services has a reduction in manual processes which improved efficiency, they have an accelerated mail preparation and submission process, mailing costs have lowered, and there is better compliance with postal regulations.

Specifically, C&W Services has reduced mailing process times by more than 50% and acquired postage and shipping savings greater than 50%. Their labor savings and improved address quality are between 25–50% as well.

The client has indicated that they plan on adding mail tracking, data processing automation and data enhancement capabilities within the next 18–24 months.

Satori Architect Case Study

Wilen Direct

Introduction

This case study of Wilen Direct is based on a June 2017 survey of Satori Architect customers by TechValidate, a 3rd-party research service.

“We implemented Ignite just after moving over to Satori Architect and the combination is very powerful. This opened up new value-added services which increased our revenue stream.”

Challenges

Wilen Direct offers print management services including creative and production, lettershop and fulfillment, database, and marketing resource management. They boast manufacturing capabilities and core competencies in a number of areas that cover the entire spectrum of direct mail. These include variable data printing, production, pre-press, data hygiene, postal optimization, and fulfillment.

Despite these capabilities, Wilen Direct needed to move to a SQL database and they wanted to increase processing speeds.

Use Case

Wilen Direct was looking for a software provider that would enable the following:

  • The availability of an API which enables the integration of mailing processes with other systems
  • Be a trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services)
  • The ability of the solution to grow with their business
  • A higher return on investment
  • The ability to automate and reduce labor costs
  • Increased processing speed

Wilen Direct evaluated the functionalities of BCC, Pitney Bowes, Anchor, AccuZIP and Satori. Ultimately, Satori was selected for meeting the above criteria and for being best-in-class in performance and for its ease of integration coding.

Results

After implementing the software, Wilen Direct experienced a reduction greater than 50% in manual processes which improved efficiency. They also acquired an accelerated mail preparation and submission process. Labor savings were greater than 50% and their revenue increased by 25–50%. Their estimated payback period is 6-12 months.

Within the next 6 months, Wilen Direct plans on including data enhancement and data processing automation capabilities and NCOA/move update.

Satori Architect Case Study

American Cancer Society

Introduction

This case study of American Cancer Society is based on a June 2017 survey of Satori Architect customers by TechValidate, a 3rd-party research service.

We use Satori for all of our print-on-demand mailings. And the customer service is best-in-class!

Challenges

Together with our millions of supporters, the American Cancer Society (ACS) saves lives and creates a world with less cancer by helping people stay well and get well, by finding cures and by fighting back. The American Cancer Society is a nationwide, community-based, voluntary health organization dedicated to eliminating cancer as a major health problem.

Faced with the inability to integrate mailing processes with other business processes, the ACS needed to find a new software solution.

Use Case

The ACS wanted a solution that would provide them with a higher return on their investment. And because Satori ranked best-in-class in 5 key areas, they ultimately chose Satori to be their vendor. Key areas are listed below:

  • Timeline of updates
  • Service and support
  • Performance
  • Ease of integration coding
  • Mailing accuracy

Results

Once Satori was implemented, the ACS experienced significant results. They received a reduction in mailing process times, an increase in postage / shipping and labor savings, an increase in revenue and improved address quality, all by more than 50% each.

Satori Architect Case Study

Primenet

Introduction

This case study of Primenet is based on a June 2017 survey of Satori Architect customers by TechValidate, a 3rd-party research service.

Challenges

PrimeNet is a Service Organization Control (SOC) certified, full-service direct marketing company that provides integrated online and print direct marketing services for Fortune 500 companies and regional & local businesses.

They offer a full line of direct marketing expertise: Data analytics, list management, variable data, printing, mail processing, online order-entry, transactional processing, online solutions, and program support. PrimeNet has a strong, national presence with headquarters in Florida.

Use Case

To enhance their business processes and offerings, PrimeNet needed a software solution that would address some of their core challenges. With their prior solution, they experienced high postage and labor costs and lack of support.
PrimeNet decided to do an evaluation of BCC, Anchor and Satori, to find a vendor that would provide the following:

  • The availability of an API which enables the integration of mailing processes with other systems
  • Be a trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services)
  • The ability to automate and reduce labor costs

Ultimately Satori was chosen for being best-in-class in 5 key areas:

  • Timeline of updates
  • Service and support
  • Performance
  • Ease of integration coding
  • Mailing accuracy

Results

Jack Flick, a Senior IT Director at PrimeNet, indicated that the software implementation generated many positive results for their organization. There is a reduction in manual processes which improves efficiency, the mail preparation and submission process accelerated, and they have better compliance with postal regulations.

Other notable benefits include a reduction in mailing process times by 25–50% and labor savings greater than 50%. PrimeNet also incurred postage / shipping savings, increased revenue, and improved address quality.




More Research on Quadient