TechValidate Research on Parcel Locker Solutions (PLS)

Introduction

This case study of Case Western Reserve is based on a November 2021 survey of Parcel Pending by Quadient customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Parcel Pending by Quadient:

• The main reasons they acquired their Parcel Pending by Quadient smart locker system:
  • Manage high package volumes
• The number of packages per location estimated they receive/distribute per month: 400+

Use Case

The key features and functionalities of Parcel Pending by Quadient that the surveyed organization uses:

• Industry sector: higher education
• The number of locations (properties, campuses) they have: 0-5
• The main uses for their Parcel Pending by Quadient smart locker system:
  • Package delivery
  • Mail delivery
• The following capabilities were most important to them when selecting a Parcel Pending by Quadient smart locker system:
  • Easy integration with existing systems/infrastructure
  • Chain-of-custody tracking (software) capabilities
  • Customizability (locker colors, logos, design)
  • Mobile-friendliness

Results

The surveyed organization achieved the following results with Parcel Pending by Quadient:

• The benefits they have gained from their Parcel Pending by Quadient smart locker system:
  • Contactless delivery and/or promotion of social distancing
  • Operation expense savings
  • Increased staff productivity
  • Higher customer satisfaction
  • An updated amenity for their residents, staff, tenants, and/or employees
• The estimated improvement impact of the Parcel Pending by Quadient locker system in their organization:
  • Productivity increased: 25-50%
  • Manual package management processes reduced: 25-50%
  • Overall cost in mail/package management operations saved: 10-25%
  • Ability to receive/deliver high package volumes increased: >50%
  • Lost/stolen packages eliminated: 10-25%
  • Employee/user satisfaction increased: 25-50%
  • Speed and deliverability rates to recipient improved: >50%