TechValidate Research on Parcel Locker Solutions (PLS)

Introduction

This case study of Case Western Reserve is based on a November 2021 survey of Parcel Pending by Quadient customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Parcel Pending by Quadient:

• The main reasons they acquired their Parcel Pending by Quadient smart locker system:
  • Manage high package volumes
• The number of packages per location estimated they receive/distribute per month: 400+

Use Case

The key features and functionalities of Parcel Pending by Quadient that the surveyed organization uses:

• Industry sector: higher education
• The number of locations (properties, campuses) they have: 0-5
• The main uses for their Parcel Pending by Quadient smart locker system:
  • Package delivery
  • Mail delivery
• The following capabilities were most important to them when selecting a Parcel Pending by Quadient smart locker system:
  • Easy integration with existing systems/infrastructure
  • Chain-of-custody tracking (software) capabilities
  • Customizability (locker colors, logos, design)
  • Mobile-friendliness

Results

The surveyed organization achieved the following results with Parcel Pending by Quadient:

• The benefits they have gained from their Parcel Pending by Quadient smart locker system:
  • Contactless delivery and/or promotion of social distancing
  • Operation expense savings
  • Increased staff productivity
  • Higher customer satisfaction
  • An updated amenity for their residents, staff, tenants, and/or employees
• The estimated improvement impact of the Parcel Pending by Quadient locker system in their organization:
  • Productivity increased: 25-50%
  • Manual package management processes reduced: 25-50%
  • Overall cost in mail/package management operations saved: 10-25%
  • Ability to receive/deliver high package volumes increased: >50%
  • Lost/stolen packages eliminated: 10-25%
  • Employee/user satisfaction increased: 25-50%
  • Speed and deliverability rates to recipient improved: >50%

Introduction

This case study of a medium enterprise educational institution company is based on a November 2021 survey of Parcel Pending by Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Parcel Pending by Quadient:

• The main reasons they acquired their Parcel Pending by Quadient smart locker system:
  • Manage high package volumes

• The number of packages per location estimated they receive/distribute per month: 100-150

Use Case

The key features and functionalities of Parcel Pending by Quadient that the surveyed company uses:

• Industry sector: higher education

• The number of locations (properties, campuses) they have: 0-5

• The main uses for their Parcel Pending by Quadient smart locker system:
  • Package delivery

• The following capabilities were most important to them when selecting a Parcel Pending by Quadient smart locker system:
  • The ability to be tailored to business-specific requirements

Results

The surveyed company achieved the following results with Parcel Pending by Quadient:

• The benefits they have gained from their Parcel Pending by Quadient smart locker system:
  • Higher customer satisfaction

• The estimated improvement impact of the Parcel Pending by Quadient locker system in their organization:
  • Productivity increased: >50%
  • Manual package management processes reduced: >50%
  • Overall cost in mail/package management operations saved: >50%
  • Ability to receive/deliver high package volumes increased: >50%
  • Lost/stolen packages eliminated: >50%
  • Employee/user satisfaction increased: >50%
  • Speed and deliverability rates to recipient improved: >50%