TechValidate Research on Parcel Locker Solutions (PLS)

These pages present data that TechValidate has sourced via direct research with verified customers and users of Parcel Locker Solutions (PLS). TechValidate stands behind the authenticity of all published data. Learn more »



877 Data Points Collected

12 Published TechFacts

2 Published Case Studies



Selected Research Highlights


Parcel Pending by Quadient Customer Satisfaction Rating

Melissa Severson, a Property Management at JMG Realty , Inc., would be very likely to recommend Parcel Pending by Quadient for this reason:

It is a great service and residents like the convenience and knowledge that their items are securely delivered.

Parcel Pending by Quadient Customer Satisfaction Rating

A Property Management at a large enterprise hospitality company would be very likely to recommend Parcel Pending by Quadient for this reason:

Having Parcel Pending is a time saver for myself and my team and allows residents to help themselves and not involve me.

Parcel Pending by Quadient Case Study

Case Western Reserve

Introduction

This case study of Case Western Reserve is based on a November 2021 survey of Parcel Pending by Quadient customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Parcel Pending by Quadient:

  • The main reasons they acquired their Parcel Pending by Quadient smart locker system:
    • Manage high package volumes
  • The number of packages per location estimated they receive/distribute per month: 400+

Use Case

The key features and functionalities of Parcel Pending by Quadient that the surveyed organization uses:

  • Industry sector: higher education
  • The number of locations (properties, campuses) they have: 0-5
  • The main uses for their Parcel Pending by Quadient smart locker system:
    • Package delivery
    • Mail delivery
  • The following capabilities were most important to them when selecting a Parcel Pending by Quadient smart locker system:
    • Easy integration with existing systems/infrastructure
    • Chain-of-custody tracking (software) capabilities
    • Customizability (locker colors, logos, design)
    • Mobile-friendliness

Results

The surveyed organization achieved the following results with Parcel Pending by Quadient:

  • The benefits they have gained from their Parcel Pending by Quadient smart locker system:
    • Contactless delivery and/or promotion of social distancing
    • Operation expense savings
    • Increased staff productivity
    • Higher customer satisfaction
    • An updated amenity for their residents, staff, tenants, and/or employees
  • The estimated improvement impact of the Parcel Pending by Quadient locker system in their organization:
    • Productivity increased: 25-50%
    • Manual package management processes reduced: 25-50%
    • Overall cost in mail/package management operations saved: 10-25%
    • Ability to receive/deliver high package volumes increased: >50%
    • Lost/stolen packages eliminated: 10-25%
    • Employee/user satisfaction increased: 25-50%
    • Speed and deliverability rates to recipient improved: >50%

Parcel Pending by Quadient Case Study

Medium Enterprise Educational Institution Company

Introduction

This case study of a medium enterprise educational institution company is based on a November 2021 survey of Parcel Pending by Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Logistics”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Parcel Pending by Quadient:

  • The main reasons they acquired their Parcel Pending by Quadient smart locker system:
    • Manage high package volumes
  • The number of packages per location estimated they receive/distribute per month: 100-150

Use Case

The key features and functionalities of Parcel Pending by Quadient that the surveyed company uses:

  • Industry sector: higher education
  • The number of locations (properties, campuses) they have: 0-5
  • The main uses for their Parcel Pending by Quadient smart locker system:
    • Package delivery
  • The following capabilities were most important to them when selecting a Parcel Pending by Quadient smart locker system:
    • The ability to be tailored to business-specific requirements

Results

The surveyed company achieved the following results with Parcel Pending by Quadient:

  • The benefits they have gained from their Parcel Pending by Quadient smart locker system:
    • Higher customer satisfaction
  • The estimated improvement impact of the Parcel Pending by Quadient locker system in their organization:
    • Productivity increased: >50%
    • Manual package management processes reduced: >50%
    • Overall cost in mail/package management operations saved: >50%
    • Ability to receive/deliver high package volumes increased: >50%
    • Lost/stolen packages eliminated: >50%
    • Employee/user satisfaction increased: >50%
    • Speed and deliverability rates to recipient improved: >50%


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