TechValidate Research on Mail Related Solutions (MRS)

8 Charts


Quadient Customer Research

Please estimate the improvement impact of the Quadient mailing system in your organization.

>50% 25-50% 10-25% 5-10% 0-5%

Increased productivity
Reduction in manual mail-assembly processes
Overall cost savings in mailing operations
Ability to process high document volumes
Increased open/response rates for outbound mail
Elimination of errors in applying postage rate
Employee/user satisfaction
Improved speed and deliverability rates to mail recipient

Quadient Customer Research

What are the main benefits that you realize most from your Quadient Mailing System?

Compliance with USPSĀ®
70%
Ease of operation of the system
65%
Increased mailing operation productivity
46%
Operation expense savings
37%
Compliance with industry regulations
25%
More professional image of your organization
14%
Other
3%

Quadient Customer Research

When selecting Quadient, which of the following capabilities were most important to you?

Simple screen/user interface
70%
Ease to add postage funds to the meter
64%
Integrated scale to weigh mail pieces to calculate mail postage
59%
Speed of the system
57%
Ability of automatically feeding large batches of envelopes
52%
Managing different size envelopes in the same batch
35%
Access to postage accounting reports
28%
Ergonomic design of the system
13%
Other
6%

Quadient Customer Research

Please estimate the improvement impact of your Quadient the solution in your organization.

>50% 25-50% 10-25% 5-10% 0-5%

Increased productivity, speed of mail assembly
Reduction in manual mail-assembly processes
Overall cost savings in mailing operations
Ability to process high document volumes
Increased open/response rates for outbound mail
Elimination of errors
Employee/user satisfaction
Improved mail/document integrity (or security)

Quadient Customer Research

What are the main benefits that you realize most from your Quadient folder inserter?

Increased mailing operation productivity
70%
Ease of operation of the system
56%
Operation expense savings
45%
Document inserting accuracy
39%
Compliance with industry regulations
8%
Other
5%

Quadient Customer Research

When selecting Quadient, which of the following capabilities were most important to you?

Ease of loading paper, materials into the system
68%
Speed of the system
67%
Simple screen/user interface and operation
59%
Automation of the collation of inserts
45%
Handling of varying inserts by envelope
29%
Adding integrity to the insertion process (ensure the right document is inserted into the right envelope)
28%
Customization of the inserts by envelope
26%
Other
7%

Quadient Customer Research

What are the main reasons you acquired your Quadient folder inserter?

Automate mail assembly
65%
Increase mailing operation productivity
64%
Save/reduce operation expenses
55%
Improve document inserting accuracy
31%
Optimize postal spendings by gathering all the correspondence into a single envelope
12%
Comply with industry regulations
5%
Send physical documents to increase open rates
2%
Other
6%

Neopost Customer Research

What are the main reasons you acquired your Quadient Mailing System?

Pay exact postage rates every time
42%
Take advantage of lower postage rates for USPS meter users
61%
Increase speed/productivity in processing mail
62%
Automate the process of applying postage to outbound mail
45%
Send more professional mail giving a positive image of your company
17%
Send physical and appealing envelopes to increase open rates
3%
Comply with industry regulations
16%
Other
13%



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