TechValidate Research on Mail Related Solutions (MRS)


Quadient Case Study

Animal Medical Center Of Wyoming

Introduction

This case study of Animal Medical Center of Wyoming is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

The Animal Medical Center of Wyoming was established with a vision of providing comprehensive, high quality medical and surgical care for animals in Grand Rapids. They continue to be a leading animal hospital in Michigan. Their clinic is a member of just the 15% of veterinary hospitals nationwide to be accredited by the American Animal Hospital Association (AAHA).

Challenges

A key business challenge that led the Animal Medical Center of Wyoming to evaluate and ultimately select Quadient was the need for lower USPS postage rates.

Use Case

During the evaluation process, the mailing systems of USPS Stamps and Quadient were compared. Quadient was chosen for its following abilities:

  • Integrated scale to weigh mail pieces to calculate mail postage
  • Ability of automatically feeding large batches of envelopes

Additionally, when compared to USPS Stamps, Quadient ranked higher in the following areas:

  • Sales engagement, consultation process: better
  • Service technician support: better
  • Equipment features: better
  • Equipment reliability: better
  • Reputation: better
  • Customer support (by phone or web): better

With the implementation of the Quadient mailing system, the Animal Medical Center of Wyoming gained the ability to apply both USPS First Class Mail postage and USPS Parcels postage for their mailings.

Results

The Animal Medical Center of Wyoming experienced many positive benefits from the implementation of the Quadient mailing system. Aside from operation expensive savings, they estimated the following improvements:

  • Increased productivity: 25-50%
  • Reduced manual mail-assembly processes: 10-25%
  • Lowered costs in mailing operations: 25-50%
  • Improved their ability to process high document volumes: 25-50%
  • Increased open/response rates for outbound mail: 10-25%
  • Eliminated errors in applying postage rate: 10-25%
  • Improved employee/user satisfaction: 25-50%
  • Improved speed and deliverability rates to mail recipient: 25-50%




About This Data

This data was sourced directly from verified users of Mail Related Solutions (MRS) by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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