TechValidate Research on Mail Related Solutions (MRS)

68 Case Studies – Page 1 of 3


Quadient Case Study

Large Enterprise Professional Services Company

Introduction

This case study of a large enterprise professional services company is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

This case study is about a government division within the state of Florida.

“When we got our first Quadient folder inserter, we had no clue how much time could be saved. It is amazing.”

Challenges

This large enterprise professional services/government agency needed to replace their dated folder inserter.

Use Case

Quadient was selected because they had these specific capabilities, ones that were considered to be most important to the organization.

  • Simple screen/user interface and operation
  • Ease of loading paper, materials into the system
  • Speed of the system
  • Automation of the collation of inserts

Results

Once the Quadient folder inserter was used, 10,000+ envelopes/month were processed. USPS First Class Envelopes were also used with the inserter.

In addition to the above results, this professional services company also experienced the following:

  • Increased mailing operation productivity
  • Ease of operation of the system

The impact these results had on the company were significant. Listed below is the estimated improvement on the company:

  • Increased productivity, speed of mail assembly: >50%
  • Reduced manual mail-assembly processes: >50%
  • Improved the ability to process high document volumes: 25-50%
  • Eliminated errors: 0-5%
  • Improved employee/user satisfaction: 25-50%

Quadient Case Study

Medium Enterprise Insurance Company

Introduction

This case study of a medium enterprise insurance company is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

This case study is about an insurance company that is focused on being one of the premier providers of specialty insurance in the United States.

“Quadient provides good customer service and systems that are easy to use.”

Challenges

This insurance company was experiencing some challenges with regards to their mailing process. They needed the ability to
automate mail assembly and they wanted to save/reduce operation expenses.

Use Case

During an evaluation process, the folder inserters from Quadient and Pitney Bowes were compared. Quadient was selected for having these capabilities:

  • Simple screen/user interface and operation
  • Ease of loading paper, materials into the system
  • Speed of the system

This insurance company also concluded that Quadient ranked higher than the competitor in these areas:

  • Sales engagement, consultation process: best
  • Service technician support: best
  • Equipment features: best
  • Reliability of the equipment: significantly better
  • Quadient’s reputation: best
  • Customer support (by phone or web): significantly better

Results

Once Quadient’s folder inserter was implemented, this insurance company could process between 1,001-5,000 envelopes/month. They could also apply USPS Standard, Marketing Mail (aka Permit) to their mailings.

Additional benefits of the Quadient folder inserter included the following:

  • Ease of operation of the system
  • Document inserting accuracy

Improvements greater than 50% were reported in these two key areas:

  • Reduced manual mail-assembly processes
  • Improved employee/user satisfaction

Quadient Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Using the Quadient mailing system ensures that all of our mailing needs are met.”

Challenges

This government organization faced some significant challenges that were affecting their mailing processes. These challenges led them to look for a mailing system that would provide them with the following abilities:

  • Pay exact postage rates every time
  • Take advantage of lower postage rates for USPS meter users
  • Increase speed/productivity in processing mail
  • Automate the process of applying postage to outbound mail
  • Send more professional mail giving a positive image of their company
  • Send physical and appealing envelopes to increase open rates
  • Comply with industry regulations

Use Case

After evaluating different providers, Quadient was selected for having these important qualities and features:

  • Simple screen/user interface
  • Managing different size envelopes in the same batch
  • Speed of the system
  • Ergonomic design of the system
  • Integrated scale to weigh mail pieces to calculate mail postage
  • Ability of automatically feeding large batches of envelopes
  • Ease to add postage funds to the meter
  • Access to postage accounting reports

With Quadient, they were able to process between 501-1,000 envelopes/month. They could also apply USPS First Class Mail postage, USPS Standard, Marketing Mail (aka Permit) postage and USPS Parcels postage to their mailings.

Results

Following the implementation process, numerous benefits were realized. Specifically:

  • Compliance with USPS®
  • Operation expense savings
  • Compliance with industry regulations
  • Increased mailing operation productivity
  • Ease of operation of the system
  • Improvement in the professional image of their organization

In addition to the above, improvements greater than 50% were reported in these key areas:

  • Increased productivity
  • Reduced manual mail-assembly processes
  • Lowered costs in mailing operations
  • Improved ability to process high document volumes
  • Increased open/response rates for outbound mail
  • Eliminated errors in applying postage rate
  • Improved employee/user satisfaction
  • Improved speed and deliverability rates to mail recipient

Quadient Case Study

Membership Organization

Introduction

This case study of a membership organization is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

This is one of the largest and most respected member organizations in Florida.

“The equipment is easy to use, it rarely has any issues, it automatically updates and it adjusts for specific mail pieces on the fly.”

Challenges

This large membership organization needed to address some key challenges they faced with regards to their mailing processes. They needed the ability to:

  • Pay exact postage rates every time
  • Take advantage of lower postage rates for USPS meter users
  • Increase speed/productivity in processing mail
  • Automate the process of applying postage to outbound mail

Use Case

Before selecting Quadient to be their mailing system provider, they compared both Pitney Bowes to Quadient. Quadient was selected for having these key features and services:

  • Simple screen/user interface
  • Managing different size envelopes in the same batch
  • Integrated scale to weigh mail pieces to calculate mail postage
  • Ability of automatically feeding large batches of envelopes
  • Ease to add postage funds to the meter
  • Access to postage accounting reports

During the evaluation process, Quadient also ranked better than competitors in these key areas:

  • Sales engagement, consultation process: significantly better
  • Service technician support: best
  • Equipment features: better
  • Equipment reliability: better
  • Reputation: better
  • Customer support (by phone or web): better

With the Quadient mailing system, between 501-1,000 envelopes per month could be processed. USPS First Class Mail postage and USPS Parcels postage could also be applied to their mailings. They also had the ability to prepare Postal Accounting reports.

Results

Numerous results were gained from the implementation of Quadient’s mailing system.

  • Compliance with USPS®
  • Operation expense savings
  • Increased mailing operation productivity
  • Ease of operation of the system

In addition to the above, the positive impact of the system was estimated at the following:

  • Increased productivity: 25-50%
  • Reduced manual mail-assembly processes: >50%
  • Lowered costs in mailing operations: 5-10%
  • Improved their ability to process high document volumes: 25-50%
  • Eliminated errors in applying postage rate: 10-25%
  • Improved employee/user satisfaction: 25-50%
  • Improved speed and deliverability rates to mail recipient: 25-50%

Quadient Case Study

Educational Institution

Introduction

This case study of an educational institution is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

This educational institution is ranked as one of the top universities in the world and they are known for their academic achievements.

Challenges

There were some key business challenges that led this large educational institution to evaluate mailing system providers. To improve mailing processes, they needed the ability to:

  • Pay exact postage rates every time
  • Take advantage of lower postage rates for USPS meter users
  • Increase speed/productivity in processing mail
  • Automate the process of applying postage to outbound mail

Use Case

These challenges led them to review both Pitney Bowes and Quadient. These features and services offered by Quadient were the reasons why they were selected:

  • Simple screen/user interface
  • Managing different size envelopes in the same batch
  • Speed of the system
  • Integrated scale to weigh mail pieces to calculate mail postage
  • Ability of automatically feeding large batches of envelopes
  • Ease to add postage funds to the meter
  • Access to postage accounting reports

With Quadient’s mailing system, this company could process between 501-1,000 envelopes per month and they could apply USPS First Class Mail postage.

Results

The results of implementing Quadient’s mailing system were both numerous and positive. Specifically, they achieved:

  • Compliance with USPS®
  • Increased mailing operation productivity
  • Ease of operation of the system

In addition to the above, the estimated impact on their organization was the following:

  • Increased productivity: >50%
  • Reduced manual mail-assembly processes: 25-50%
  • Improved their ability to process high document volumes: >50%
  • Eliminated errors in applying postage rate: >50%

Quadient Case Study

S&P 500 Financial Services Company

Introduction

This case study of a S&P 500 financial services company is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

The profiled company provides investment management, investment services and wealth management that help institutions and individuals in markets all over the world.

Challenges

There was a key business challenge that led this S&P 500 Financial Services Company to conduct an evaluation of mailing system providers. They needed to increase speed/productivity when processing mail.

Use Case

Both Pitney Bowes and Quadient were reviewed but Quadient was selected for having these core capabilities:

  • Simple screen/user interface
  • Speed of the system
  • Ability of automatically feeding large batches of envelopes
  • Ease to add postage funds to the meter

This company also concluded that Quadient ranked highest in these areas of the evaluation:

  • Sales engagement, consultation process
  • Service technician support
  • Equipment features
  • Equipment reliability
  • Reputation
  • Customer support (by phone or web)

With their Quadient mailing system, this company could process approximately 500 envelopes/month. They could also apply USPS First Class Mail postage to their mailings.

Results

Numerous results were achieved with the Quadient system. These included:

  • Compliance with USPS®
  • Increased mailing operation productivity
  • Ease of operation of the system

The company also reported these overall improvements to their organization:

  • Reduced manual mail-assembly processes: 5-10%
  • Lowered costs in mailing operations: 5-10%
  • Improved their ability to process high document volumes: 5-10%
  • Increased open/response rates for outbound mail: 5-10%
  • Eliminated errors in applying postage rate: 5-10%
  • Improved employee/user satisfaction: 25-50%
  • Improved speed and deliverability rates to mail recipient: 25-50%

Quadient Case Study

Large Enterprise Media & Entertainment Company

Introduction

This case study of a large enterprise media & entertainment company is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

The company is an American publisher of newspapers and advertising-related publications throughout the United States.

“We have benefited from the ease of use of the machine and from correct postage being included on each item.”

Challenges

The main business challenge that led the profiled company to evaluate and select Quadient was the need to automate the process of applying postage to outbound mail.

Use Case

Quadient was selected by this company for having these key features and capabilities:

  • Managing different size envelopes in the same batch
  • Integrated scale to weigh mail pieces to calculate mail postage
  • Ability of automatically feeding large batches of envelopes

With Quadient, this company could process approximately 500 envelopes per month and they could apply USPS First Class Mail postage to their mailings.

Results

Following the implementation of the Quadient mailing system, these two key results were achieved:

  • Compliance with USPS®
  • Ease of operation of the system

Quadient Case Study

Large Enterprise Hospitality Company

Introduction

This case study of a large enterprise hospitality company is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality. They are a large, successful restaurant chain with locations that span across the United States.

“We have had very few issues, if any, with our Quadient machine. They are also quick to provide service if needed.”

Challenges

This large enterprise hospitality company needed a mailing system provider who would give them these important abilities:

  • Increase speed/productivity in processing mail
  • Automate the process of applying postage to outbound mail

Use Case

Quadient was selected to be the mailing system provider. Quadient had these capabilities, which were considered to be most important:

  • Simple screen/user interface
  • Integrated scale to weigh mail pieces to calculate mail postage
  • Ability of automatically feeding large batches of envelopes
  • Ease to add postage funds to the meter

Once Quadient’s mailing system was implemented, this company could process approximately 501-1,000 envelopes per month. They could also apply USPS First Class Mail postage and USPS Parcels postage to their mailings.

Results

This hospitality company experienced numerous results with Quadient’s mailing system. These included:

  • Compliance with USPS®
  • Increased mailing operation productivity
  • Ease of operation of the system

They also estimated the following improvements within their organization:

  • Increased productivity: >50%
  • Reduced manual mail-assembly processes: >50%
  • Lowered costs in mailing operations: 25-50%
  • Improved their ability to process high document volumes: >50%
  • Eliminated errors in applying postage rate: >50%
  • Improved employee/user satisfaction: >50%
  • Improved speed and deliverability rates to mail recipient: >50%

Quadient Case Study

Large Enterprise Metals & Mining Company

Introduction

This case study of a large enterprise metals & mining company is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

This case study is about a large enterprise company that specializes in technology and specialty metals. They have an international presence with offices all over the world.

“Quadient provides good service and good products.”

Challenges

This metals and mining company faced some key challenges within their organization. Within their mailing processes, they required the ability to:

  • Pay exact postage rates every time
  • Take advantage of lower postage rates for USPS meter users
  • Increase speed/productivity in processing mail
  • Comply with industry regulations

Use Case

Quadient was chosen to be the mailing system provider because of these key features and services offered:

  • Simple screen/user interface
  • Managing different size envelopes in the same batch
  • Ability of automatically feeding large batches of envelopes

During the evaluation process, Quadient also ranked highest in these areas:

  • Service technician support
  • Equipment features
  • Equipment reliability
  • Reputation
  • Customer support (by phone or web)

With their Quadient mailing system, this mining and metals company could process 501-1,000 envelopes per month and they could apply USPS First Class Mail postage to their mailings.

Results

Significant results were reported once the Quadient mailing system was implemented. These included the following:

  • Compliance with USPS®
  • Operation expense savings
  • Increased mailing operation productivity
  • Ease of operation of the system

Furthermore, this company estimated the following improvements within their organization:

  • Increased productivity: >50%
  • Reduced manual mail-assembly processes: 25-50%
  • Lowered costs in mailing operations: >50%
  • Improved their ability to process high document volumes: >50%
  • Increased open/response rates for outbound mail: 25-50%
  • Eliminated errors in applying postage rate: >50%
  • Improved employee/user satisfaction: >50%
  • Improved speed and deliverability rates to mail recipient: >50%

Quadient Case Study

Fortune 500 Insurance Company

Introduction

This case study of a Fortune 500 insurance company is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

This case study is about a Fortune 500 insurance and financial services company based in the United States.

“I would be very likely to recommend Quadient because their service is great.”

Challenges

This Fortune 500 insurance company needed a mailing system that would enable them to pay exact postage rates.

Use Case

USPS Stamps and Quadient were compared during an evaluation process. Quadient was selected for having an integrated scale to weigh mail pieces to calculate mail postage.

Also, compared to other providers, Quadient ranked highest in these key areas:

  • Sales engagement, consultation process: best
  • Service technician support: best
  • Equipment features: best
  • Equipment reliability: best
  • Reputation: best
  • Customer support (by phone or web): best

With their Quadient mailing system, this insurance company could process approximately 500 envelopes per month and they could apply USPS First Class Mail postage.

Results

Along with gaining an ease of operation of the system, this insurance company reported the following results on their organization:

  • Increased productivity: 25-50%
  • Reduced manual mail-assembly processes: 25-50%
  • Lowered costs in mailing operations: 25-50%
  • Improved their ability to process high document volumes: 25-50%
  • Increased open/response rates for outbound mail: 25-50%
  • Eliminated errors in applying postage rate: 25-50%
  • Improved employee/user satisfaction: 25-50%
  • Improved speed and deliverability rates to mail recipient: 25-50%

Quadient Case Study

Farmer & Mechanics Mutual Insurance Companies Of WV

Introduction

This case study of Farmer & Mechanics Mutual Ins Co of WV is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

“The product and machines work well, and the service response times are good. Our sales rep is outstanding.”

Challenges

Farmers & Mechanics Insurance Companies was experiencing some significant challenges with their mailing processes within their organization. They needed the ability to do the following:

  • Automate mail assembly
  • Save/reduce operation expenses
  • Increase mailing operation productivity
  • Improve document inserting accuracy

Use Case

Farmers & Mechanics Insurance was not satisfied with the service response they were getting from Pitney Bowes. Also, they decided on Quadient for having the following capabilities, ones they considered most important in a folder inserter provider:

  • Automation of the collation of inserts
  • Handling of varying inserts by envelope
  • Adding integrity to the insertion process (ensure the right document is inserted into the right envelope)

In the evaluation process, Farmers & Mechanics Insurance concluded that Quadient ranked higher in these areas:

  • Sales engagement, consultation process: best
  • Service technician support: best
  • Equipment features: better
  • Reliability of the equipment: better
  • Quadient’s reputation: significantly better
  • Customer support (by phone or web): best

With the Quadient folder inserter, Farmers & Mechanics Insurance was able to process 5,001-10,000 envelopes/month and they could use USPS First Class Envelopes with their system.

Results

Overall, Farmers & Mechanics Insurance saw numerous results with their new folder inserter:

  • Operation expense savings
  • Increased mailing operation productivity
  • Document inserting accuracy

In addition to the above, they also reported specific improvements in these areas:

  • Increased productivity, speed of mail assembly: 25-50%
  • Reduced manual mail-assembly processes: 25-50%
  • Lowered costs in mailing operations: 10-25%
  • Improved the ability to process high document volumes: 10-25%
  • Eliminated errors: 0-5%
  • Improved mail/document integrity (or security): 0-5%

Quadient Case Study

Cascade Financial Services

Introduction

This case study of Cascade Financial Services is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

Since first opening their doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in the manufactured home lending industry. Their goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace, leveraging state-of-the-art business automation coupled with skilled professionals in the industry.

“We were completely manual before the Quadient folder inserter was acquired.”

Challenges

Cascade Financial Services faced a key challenge within their organization. They needed to increase their mailing operation productivity.

Use Case

To help solve this core issue, Cascade Financial Services compared both Pitney Bowes and Quadient to see what services and features each provider offered. Quadient was selected not only for the speed of its system, but also because they ranked highest in these areas of the evaluation:

  • Sales engagement, consultation process: best
  • Service technician support: best
  • Equipment features: best
  • Reliability of the equipment: best
  • Customer support (by phone or web): best

With their Quadient folder inserter, Cascade Financial was able to process 1,001-5,000 envelopes per month. They could also use USPS First Class Envelopes with their system.

Results

Once Cascade Financial implemented Quadient’s folder inserter, they reported an increase in mailing operation productivity. Additionally, they saw these improvements within their mailing processes and organization:

  • Increased productivity, speed of mail assembly: >50%
  • Reduced manual mail-assembly processes: >50%
  • Lowered costs in mailing operations: 0-5%
  • Improved the ability to process high document volumes: >50%
  • Eliminated errors: 0-5%
  • Improved employee/user satisfaction: 5-10%
  • Improved mail/document integrity (or security): 0-5%

Quadient Case Study

Cook County Employees

Introduction

This case study of Cook County Employees is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

The Cook County Pension Fund is a government body that provides pension, disability and other benefits to employees of both Cook County and the Forest Preserve District in Illinois.

“Quadient provides a good, quality product that we haven’t had any issues with. Their product makes our production process faster.”

Challenges

These are the 4 key challenges that led Cook County to source a folder inserter provider:

  • Automate mail assembly
  • Increase mailing operation productivity
  • Improve document inserting accuracy
  • Optimize postal spendings by gathering all the correspondence into a single envelope

Use Case

Cook County started their review process by comparing services and features from Pitney Bowes and Quadient. Quadient was ultimately selected for having these important abilities:

  • Ease of loading paper, materials into the system
  • Speed of the system
  • Automation of the collation of inserts
  • Customization of the inserts by envelope
  • Handling of varying inserts by envelope

Cook County also concluded that Quadient ranked higher than Pitney Bowes in these specific areas:

  • Sales engagement, consultation process: significantly better
  • Service technician support: better
  • Equipment features: significantly better
  • Reliability of the equipment: significantly better
  • Quadient’s reputation: significantly better
  • Customer support (by phone or web): better

Once Cook County started to use their Quadient folder inserter, they could process between 1,001-5,000 envelopes per month. Also, they were able to use USPS First Class Envelopes and USPS Standard, Marketing Mail (aka Permit) with their system.

Results

Following the implementation of Quadient’s folder inserter, Cook County achieved these positive results:

  • Increased mailing operation productivity
  • Ease of operation of the system

They also estimated overall improvements in these areas:

  • Increased productivity, speed of mail assembly: 25-50%
  • Reduced manual mail-assembly processes: 25-50%
  • Lowered costs in mailing operations: 5-10%
  • Improved the ability to process high document volumes: 10-25%
  • Increased open/response rates for outbound mail: 5-10%
  • Eliminated errors: 0-5%
  • Improved employee/user satisfaction: 25-50%
  • Improved mail/document integrity (or security): 5-10%

Quadient Case Study

Columbia University

Introduction

This case study of Columbia University is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

Columbia University is one of the world’s most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the University to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.

“Working with Quadient is as smooth as silk!”

Challenges

Columbia University was experiencing multiple challenges with their mailing processes. They needed to find a folder inserter provider to help them with these specific issues:

  • Automate mail assembly
  • Save/reduce operation expenses
  • Comply with industry regulations
  • Increase mailing operation productivity
  • Improve document inserting accuracy
  • Optimize postal spendings by gathering all the correspondence into a single envelope
  • Send physical documents to increase open rates

Use Case

To address these challenges, Columbia University reviewed the features and services of Pitney Bowes and Quadient. Based on having these abilities, Columbia University selected Quadient to be their folder inserter provider:

  • Simple screen/user interface and operation
  • Ease of loading paper, materials into the system
  • Speed of the system
  • Automation of the collation of inserts
  • Customization of the inserts by envelope
  • Handling of varying inserts by envelope
  • Adding integrity to the insertion process (ensure the right document is inserted into the right envelope)

During the review process, Columbia University also concluded that Quadient ranked best-in-class in these areas:

  • Sales engagement, consultation process
  • Service technician support
  • Equipment features
  • Reliability of the equipment
  • Quadient’s reputation
  • Customer support (by phone or web)

Once Columbia University began to use their Quadient folder inserter, they were able to process 1,001-5,000 envelopes per month. They could also use USPS First Class Envelopes and flats with their new system.

Results

With Quadient’s folder inserter, Columbia University achieved numerous, positive results. These included:

  • Operation expense savings
  • Compliance with industry regulations
  • Increased mailing operation productivity
  • Ease of operation of the system
  • Document inserting accuracy

More specifically, Columbia University reported these findings that impacted their business operations:

  • Increased productivity, speed of mail assembly: >50%
  • Reduced manual mail-assembly processes: >50%
  • Lowered costs in mailing operations: 5-10%
  • Improved the ability to process high document volumes: >50%
  • Increased open/response rates for outbound mail: 10-25%
  • Eliminated errors: >50%
  • Improved employee/user satisfaction: >50%
  • Improved mail/document integrity (or security): >50%

Columbia University was able to improve their overall mailing processes with the adoption of Quadient’s folder inserter.

Quadient Case Study

Hope Haven

Introduction

This case study of Hope Haven is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

Haven a non-profit organization, opened its doors over 50 years ago as a school for children with disabilities in Rock Valley, Iowa. Currently, they provide services in over 15 communities in the Midwest, and they have delivered 128,000+ wheelchairs to those in need around the world.

“Quadient’s products are easy to use and the people in customer service are very helpful and friendly.”

Challenges

Hope Haven faced two challenges with their mailing processes. They needed a folder inserter provider who could give them the ability to:

  • Automate mail assembly
  • Increase mailing operation productivity

Use Case

The following capabilities were considered most important to Hope Haven, which inevitably led them to choose Quadient.

  • Ease of loading paper, materials into the system
  • Automation of the collation of inserts
  • Handling of varying inserts by envelope

With Quadient’s folder inserter, Hope Haven was able to process between 501-1,000 envelopes per month. They could also use USPS First Class Envelopes and USPS Standard, Marketing Mail (aka Permit) with their folder inserter.

Results

The key benefits from using Quadient’s folder inserter that Hope Haven reported, included the following:

  • Increased mailing operation productivity
  • Ease of operation of the system

They also estimated improvements in these areas of their business:

  • Increased productivity, speed of mail assembly: 0-5%
  • Lowered costs in mailing operations: 10-25%
  • Eliminated errors: 0-5%
  • Improved employee/user satisfaction: 10-25%

Quadient Case Study

Xcel Energy Inc.

Introduction

This case study of Xcel Energy is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

Xcel Energy is a leading electric and natural gas energy company with a comprehensive portfolio of energy-related products and services. They are a Fortune 500 company with 3.4 million electricity customers and 1.9 million natural gas customers across our eight states: Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas and Wisconsin. Their workforce of more than 12,000 is rising to the challenge of a dynamic, constantly changing utility industry.

“Our Quadient inserter folds and seals refund and A/P checks faster than hand folding and it sends checks out in a timely manner for our customers. We have high volumes of checks that have to go out and the machine makes it easier for us to complete our goal.”

Challenges

The main challenge Xcel Energy faced with regards to their mailing processes, was they needed to increase overall mailing operation productivity.

Use Case

To address this key business challenge, Xcel Energy conducted an analysis of folder inserter providers and compared the services and features of Pitney Bowes and Quadient. Quadient was chosen for having these critical abilities:

  • Simple screen/user interface and operation
  • Ease of loading paper, materials into the system
  • Speed of the system

During the evaluation process, Xcel Energy also concluded that Quadient ranked best in these areas of importance:

  • Sales engagement, consultation process
  • Service technician support
  • Equipment features
  • Reliability of the equipment
  • Quadient’s reputation
  • Customer support (by phone or web)

With their new Quadient folder inserter, Xcel Energy was able to process 5,001-10,000 envelopes per month and they could use USPS First Class Envelopes and custom envelopes sizes with their system.

Results

After implementing Quadient’s folder inserter, Xcel Energy experienced positive results. They increased mailing operation productivity and gained ease of operation of the system.

Furthermore, Xcel Energy estimated improvements greater than 50% is these areas of their business:

  • Increased productivity, speed of mail assembly
  • Reduced manual mail-assembly processes
  • Lowered costs in mailing operations
  • Improved the ability to process high document volumes
  • Increased open/response rates for outbound mail
  • Eliminated errors
  • Improved employee/user satisfaction
  • Improved mail/document integrity (or security)

These results enabled Xcel Energy to increase their mailing operation productivity.

Quadient Case Study

Berkshire HathawayHomeServices Fox & Roach, REALTORS®

Introduction

This case study of Berkshire HathawayHomeServices Fox & Roach, REALTORS® is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

Berkshire HathawayHomeServices Fox & Roach, REALTORS®, is a part of HomeServices of America, the nation’s second largest provider of total home services. Through itsaffiliate, the Trident Group, the company provides one-stop shopping andfacilitated services to its clients including mortgage financing, and title,property and casualty insurance.

“I mail out over a thousand envelopes a month and having the Quadient inserter fold and seal the envelope with speed and accuracy is time saving for me.”

Challenges

For Berkshire Hathawayhome Services Fox & Roach Realtors (Berkshire Hathawayhome), gaining the ability to automate mail assembly was a key challenge they faced with regards to their mailing processes.

Use Case

Berkshire Hathawayhome conducted an analysis of different folder inserter providers and chose Quadient over the competition for having these specific features and capabilities:

  • Simple screen/user interface and operation
  • Ease of loading paper, materials into the system
  • Speed of the system
  • Customization of the inserts by envelope
  • Handling of varying inserts by envelope

Not only did Quadient have the features listed above, but they also ranked highest in these key areas:

  • Sales engagement, consultation process: best
  • Service technician support: best
  • Equipment features: best
  • Reliability of the equipment: significantly better
  • Quadient’s reputation: best
  • Customer support (by phone or web): best

With their new folder inserter, Berkshire Hathawayhome was able to process 1,001-5,000 envelopes/month and they could use custom envelope sizes with their machine.

Results

The results of using Quadient’s folder inserter were significant. They reported the following:

  • Operation expense savings
  • Compliance with industry regulations
  • Increased mailing operation productivity
  • Ease of operation of the system
  • Document inserting accuracy

Further to the above, Berkshire Hathawayhome noted improvements in these areas of their business:

  • Increased productivity, speed of mail assembly: >50%
  • Reduced manual mail-assembly processes: >50%
  • Improved the ability to process high document volumes: >50%
  • Eliminated errors: 25-50%
  • Improved employee/user satisfaction: >50%
  • Improved mail/document integrity (or security): >50%

Quadient Case Study

HELP Financial

Introduction

This case study of HELP Financial is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

HELP Financial is one of the longest-standing providers of patient financing in the country. HELP Financial offers patients an easy and affordable way to manage out-of-pocket healthcare expenses. Their provider partners benefit from up-front funding, increased cash flow, decreased payment plan administration, and an overall increase in self-pay revenue. Headquartered in Plymouth, Michigan since 1989, HELP Financial has funded over $1.5 Billion to its provider partners and serviced over 5 million patient accounts.

“Quadient is a good company to work with.”

Challenges

HELP Financial was experiencing 3 key challenges when it came to their mailing processes. They needed to find a folder inserter provider who could give them these abilities:

  • Automate mail assembly
  • Increase mailing operation productivity
  • Optimize postal spendings by gathering all the correspondence into a single envelope

Use Case

HELP Financial evaluated different folder inserter providers. They compared Pitney Bowes and Quadient to see what company could help them solve their mailing challenges. They selected Quadient for the following:

  • Speed of the system
  • Automation of the collation of inserts

Compared to other providers, Quadient ranked higher in these key areas:

  • Sales engagement, consultation process: significantly better
  • Service technician support: best
  • Equipment features: significantly better
  • Reliability of the equipment: significantly better
  • Quadient’s reputation: significantly better
  • Customer support (by phone or web): best

With the implementation of the Quadient folder inserter, HELP Financial could process between 1,001-5,000 envelopes/month and they could use USPS Standard, Marketing Mail (aka Permit).

Results

With their new Quadient folder inserter, HELP Financial experienced some significant improvements. They increased mailing operation productivity and gained ease of operation of the system.

In addition to the above, HELP Financial reported notable results in these areas:

  • Increased productivity, speed of mail assembly: >50%
  • Reduced manual mail-assembly processes: >50%
  • Lowered costs in mailing operations: >50%
  • Improved the ability to process high document volumes: >50%
  • Increased open/response rates for outbound mail: 25-50%
  • Eliminated errors: 25-50%
  • Improved employee/user satisfaction: >50%
  • Improved mail/document integrity (or security): >50%

Quadient Case Study

SafeStreets

Introduction

This case study of Safe Streets is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

Since the beginning, SafeStreets has been working as an ADT Authorized Provider selling and installing ADT-monitored home security systems. SafeStreets is one of ADT’s oldest, largest, and most experienced authorized dealers. Their ownership group and senior managers have extensive industry experience and knowledge. Their team operates in 44 states, the District of Columbia, and has a network of nearly 300 trained Installation Consultants. Their footprint across America provides professional installation and service to their customers. With their footprint, they cover over 90% of the U.S. population.

“I recommend Quadient for their fast and easy-to-use equipment.”

Challenges

There were two main reasons SafeStreets evaluated folder inserter providers. The first was to gain the ability to automate mail assembly and the second was to optimize postal spendings by gathering all the correspondence into a single envelope.

Use Case

When reviewing the features and services offered by Quadient, SafeStreets considered these as being the most important, which ultimately led to Quadient being chosen:

  • Speed of the system
  • Customization of the inserts by envelope
  • Handling of varying inserts by envelope

Compared to other providers, Quadient also ranked higher in these areas of their evaluation:

  • Sales engagement, consultation process: best
  • Service technician support: significantly better
  • Equipment features: best
  • Reliability of the equipment: best
  • Quadient’s reputation: best
  • Customer support (by phone or web): best

With the Quadient folder inserter, SafeStreet could process 501-1,000 envelopes/month and they could use USPS Standard, Marketing Mail (aka Permit).

Results

Three key results that SafeStreet achieved with the Quadient folder inserter included the following:

  • Operation expense savings
  • Ease of operation of the system
  • Document inserting accuracy

Quadient Case Study

City Of Beverly Hills

Introduction

This case study of City of Beverly Hills is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

Located within 5.7 square miles in the heart of Southern California, the city of Beverly Hills is home to 35,000 residents and hosts millions of visitors from all over the world every year. With its lush landscape, near-perfect climate and exceptional dining, entertainment, shopping and cultural experiences, the City has an international reputation as a premier destination in which to live, work and play. Surrounded by the cities of Los Angeles and West Hollywood, Beverly Hills is a full-service City with police and fire departments, schools, infrastructure and extensive recreational opportunities.

“The Quadient folder inserter has made the mailing process more automated.”

Challenges

There were 3 key business challenges that the City of Beverly Hills faced with regards to their mailing processes.

They needed the ability to automate mail assembly, increase mailing operation productivity and improve document inserting accuracy.

Use Case

To address these issues, the City of Beverly Hills reviewed services and features from two folder inserter providers. They considered Bell & Howell and Quadient but ultimately selected Quadient for being able to automate the collation of inserts.

Quadient also ranked higher than competitors in these areas:

  • Sales engagement, consultation process: significantly better
  • Service technician support: best
  • Equipment features: significantly better
  • Reliability of the equipment: significantly better
  • Quadient’s reputation: significantly better
  • Customer support (by phone or web): significantly better

With the Quadient folder inserter, the City of Beverly Hills was able to process 5,001-10,000 envelopes per month and they could use USPS First Class Envelopes with their system.

Results

Once the City of Beverly Hills started to use their Quadient folder inserter, they achieved some significant results:

  • Increased mailing operation productivity
  • Ease of operation of the system
  • Document inserting accuracy

More specifically, they reported 25%-50% improvements in these core areas of their business:

  • Increased productivity, speed of mail assembly
  • Reduced manual mail-assembly processes
  • Lowered costs in mailing operations
  • Improved the ability to process high document volumes
  • Increased open/response rates for outbound mail
  • Eliminated errors
  • Improved employee/user satisfaction
  • Improved mail/document integrity (or security)

The positive results obtained by using the Quadient folder inserter enabled the City of Beverly Hills to address their mailing process challenges.

Quadient Case Study

Gulf Breeze Management

Introduction

This case study of Gulf Breeze Management is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

Gulf Breeze Management is a licensed, full-service Association Management Company. They are based in Bonita Springs, Florida and they provide services in all areas of property management including planning, budgeting, management of renovation projects and routine maintenance.

“With Quadient, I receive top-notch service from both our sales representative and our technician. We have legal deadlines and I don’t worry about this machine ‘calling in sick’ or going on vacation. I am also able to assess how long it will take me to do a job and give proper estimates to our clients.”

Challenges

The main business challenge that Gulf Breeze Management of South Florida (Gulf Breeze Mgmt) was experiencing with their mailing process was the need to increase mailing operation productivity.

Use Case

Gulf Breeze Mgmt conducted a review of folder inserter providers and compared Pitney Bowes to Quadient. Quadient was ultimately selected for having these core capabilities, ones that Golf Breeze Mgmt considered to be most important for improving their mailing operations.

  • Simple screen/user interface and operation
  • Ease of loading paper, materials into the system
  • Speed of the system
  • Automation of the collation of inserts
  • Handling of varying inserts by envelope
  • Adding integrity to the insertion process (ensure the right document is inserted into the right envelope)

During the evaluation process, Gulf Breeze Mgmt also concluded that Quadient ranked the best in these areas:

  • Sales engagement, consultation process
  • Service technician support
  • Reliability of the equipment

With their new Quadient folder inserter, Gulf Breeze Mgmt gained the ability to process 5,001-10,000 envelopes/month, use USPS First Class Envelopes and custom envelope sizes. The folder inserter also helped them meet legal deadlines with fast productivity. They often have elections and multiple items need to be stuffed.

Results

The results of using the Quadient folder inserter were extremely positive. Gulf Breeze Mgmt achieved the following:

  • Operation expense savings
  • Increased mailing operation productivity
  • Document inserting accuracy

They also estimated improvements in these key areas of their business:

  • Increased productivity, speed of mail assembly: 25-50%
  • Reduced manual mail-assembly processes: >50%
  • Lowered costs in mailing operations: 25-50%
  • Improved the ability to process high document volumes: >50%
  • Increased open/response rates for outbound mail: 25-50%
  • Eliminated errors: >50%
  • Improved employee/user satisfaction: >50%
  • Improved mail/document integrity (or security): 25-50%

Quadient Case Study

Robinson Helicopters

Introduction

This case study of Robinson Helicopters is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

Robinson Helicopter Company was founded in 1973 by Frank Robinson, whose vision was to produce the world’s highest quality, most reliable helicopters in the most efficient, cost effective way possible. Robinson manufactures, assembles, inspects, and flight tests all of its helicopters at its Torrance, California factory. To ensure the highest quality and to maximize efficiency, the company manufactures a large percentage of parts in house and employs a highly skilled workforce.

“The Quadient folder inserter is a work horse and is very reliable.”

Challenges

There were two main reasons Robinson Helicopters selected Quadient to be their folder inserter. They needed the ability to automate mail assembly and they needed to save/reduce operation expenses.

Use Case

To solve these two issues, Robinson Helicopters conducted a review of folder inserter providers and chose Quadient over Pitney Bowes for having these capabilities:

  • Simple screen/user interface and operation
  • Ease of loading paper, materials into the system
  • Speed of the system
  • Automation of the collation of inserts

Robinson Helicopters also concluded that Quadient ranked better than competitors in these important areas:

  • Sales engagement, consultation process: best
  • Service technician support: best
  • Equipment features: better
  • Reliability of the equipment: better
  • Quadient’s reputation: better

When Robinson Helicopters started to use the Quadient folder inserter, they were able to process approximately 1,001-5,000 envelopes per month. They could also use USPS First Class Envelopes with their inserter.

Results

The benefits of using Quadient’s folder inserter were significant. Robinson Helicopters reported these results:

  • Increased mailing operation productivity
  • Ease of operation of the system
  • Document inserting accuracy

More specifically, processes improved 25%-50% in these areas:

  • Increased productivity, speed of mail assembly
  • Reduced manual mail-assembly processes
  • Lowered costs in mailing operations
  • Improved the ability to process high document volumes
  • Increased open/response rates for outbound mail
  • Eliminated errors
  • Improved employee/user satisfaction
  • Improved mail/document integrity (or security)

Quadient Case Study

Ecolab

Introduction

This case study of Ecolab is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

Ecoblab is a Fortune 500 company with nearly three million customer locations. They are a global leader in water, hygiene and energy technologies and services that protect people and vital resources. Around the world, customers in foodservice, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals.

“I am very likely to recommend Quadient because every time I have called them for service, they have been great.”

Challenges

Ecolab was looking to improve mailing processes within their organization.

Use Case

When reviewing other folder inserter providers, Quadient was rated as being the best in these core areas:

  • Service technician support
  • Equipment features
  • Reliability of the equipment
  • Quadient’s reputation
  • Customer support (by phone or web)

Once Ecolab implemented the new folder inserter, they gained the ability to process 10,000+ envelopes/month. With Quadient’s folder inserter, Ecolab could also use the following:

  • USPS First Class Envelopes
  • USPS Standard, Marketing Mail (aka Permit)
  • Flats

Results

The results of using Quadient’s folder inserter were significant. They achieved the following:

  • Increased mailing operation productivity
  • Ease of operation of the system
  • Document inserting accuracy

Furthermore, Ecolab reported improvements between 25%-50% in these critical areas of their business:

  • Increased productivity, speed of mail assembly
  • Reduced manual mail-assembly processes
  • Lowered costs in mailing operations
  • Improved the ability to process high document volumes
  • Increased open/response rates for outbound mail
  • Eliminated errors
  • Improved employee/user satisfaction
  • Improved mail/document integrity (or security)

Quadient Case Study

Pittsburgh Pirates

Introduction

This case study of Pittsburgh Pirates is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

The Pittsburgh Pirates are an American professional baseball team based in Pittsburgh, Pennsylvania. They compete in Major League Baseball (MLB) as a member club of the National League (NL) Central division. Founded in 1881 under the name Pittsburgh Allegheny, the franchise has won five World Series championships.

“Quadient has a very good selection of products to choose from. Their folder inserter helps sales employees get their mailings together in a neat and timely manner.”

Challenges

The Pittsburgh Pirates wanted to improve their mailing processes to make them more efficient. Their primary concerns were in these core areas:

  • Save/reduce operation expenses
  • Increase mailing operation productivity
  • Improve document inserting accuracy

Use Case

To address these concerns, the Pittsburgh Pirates conducted an evaluation of folder inserter providers. They reviewed both Pitney Bowes and Quadient. After the evaluation, the Pittsburgh Pirates selected Quadient for having these important features:

  • Simple screen/user interface and operation
  • Ease of loading paper, materials into the system
  • Speed of the system
  • Automation of the collation of inserts
  • Customization of the inserts by envelope
  • Handling of varying inserts by envelope

Quadient also ranked higher than competitors in these areas:

  • Sales engagement, consultation process: better
  • Service technician support: significantly better
  • Equipment features: significantly better
  • Reliability of the equipment: better
  • Quadient’s reputation: better
  • Customer support (by phone or web): significantly better

With Quadient’s folder inserter, the Pittsburgh Pirates were able to process process 1,001-5,000 envelopes per month and they could use USPS First Class Envelopes with their system.

Results

The results of implementing the Quadient folder inserter were extremely positive. The Pittsburgh Pirates reported operation expense savings, increased mailing operation productivity and document inserting accuracy.

In addition to the above , significant results in these areas were also estimated:

  • Increased productivity, speed of mail assembly: 25-50%
  • Reduced manual mail-assembly processes: >50%
  • Lowered costs in mailing operations: 10-25%
  • Improved the ability to process high document volumes: 10-25%
  • Increased open/response rates for outbound mail: 5-10%
  • Eliminated errors: 5-10%
  • Improved employee/user satisfaction: 10-25%
  • Improved mail/document integrity (or security): 10-25%

Quadient Case Study

Safra National Bank Of New York

Introduction

This case study of Safra National Bank of New York is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

Since 1981, Safra National Bank of New York has been providing clients premier private banking services with a leading edge. The core business of the Bank is private banking and all other activities cater first and foremost to this area. Headquartered in New York and with a branch in Florida and representative offices in Brazil, Chile, Mexico, and Panama, the Bank is a leading international private bank with a devoted team of relationship managers that serve a diverse client base, domestically and throughout Latin America. Together with its affiliates around the globe, the bank not only offers its clients a broad range of proprietary international banking services, it also draws upon the worldwide network of resources and products offered by Safra banks and financial institutions.

Challenges

Safra National Bank of New York wanted to address 2 key challenges they were experiencing with regards to their mailing processes. They needed the ability to automate mail assembly and they wanted to save on and reduce operation expenses.

Use Case

These critical challenges led Safra National Bank to explore and compare folder inserter providers. The services and features of FP-USA and Quadient were reviewed. Quadiant ranked best-in-class in these areas:

  • Sales engagement, consultation process
  • Service technician support
  • Equipment features
  • Reliability of the equipment
  • Quadient’s reputation
  • Customer support (by phone or web)

With the Quadient folder inserter, Safra National Bank was able to use USPS First Class Envelopes, USPS Standard, Marketing Mail (aka Permit), flats and custom envelope sizes.

Results

Safra National Bank of New York reported positive results they achieved with their Quadient folder inserter. Not only did they gain operation expense savings, but they experienced improvements greater than 50% in these key areas:

  • Increased productivity, speed of mail assembly
  • Reduced manual mail-assembly processes
  • Lowered costs in mailing operations
  • Improved the ability to process high document volumes
  • Increased open/response rates for outbound mail
  • Eliminated errors
  • Improved employee/user satisfaction
  • Improved mail/document integrity (or security)

Quadient Case Study

Cavossa Companies

Introduction

This case study of Cavossa Companies is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

The Cavossa Companies includes two primary entities; Carl F. Cavossa Jr. Excavating, Inc., which is a full service excavating company and Cavossa Disposal Corporation, a full service disposal company. Through these two companies, they offer both commercial and residential services ranging from excavating site work, septic system installation and repair, water line service, foundation digging, commercial snow removal, trash removal, dumpster rentals and recycling. They also offer a wide variety of landscape materials.

“With our Quadient folder inserter, our monthly invoices and past due reminders are going out more promptly.”

Challenges

Cavossa needed solve two key business challenges to help them improve their mailing processes. Specifically, they needed the ability to automate mail assembly and they wanted to increase their mailing operation productivity.

Use Case

Before selecting Quadient, Cavossa Companies compared the features and services of both Quadient and Pitney Bowes. Quadient was selected for providing the following capabilities, ones that Cavossa considered to be most important for improving their mail processes.

  • Simple screen/user interface and operation
  • Ease of loading paper, materials into the system
  • Speed of the system
  • Automation of the collation of inserts

Compared to other providers, Quadient also ranked higher in these critical areas:

  • Sales engagement, consultation process: best
  • Service technician support: significantly better
  • Equipment features: best
  • Reliability of the equipment: best
  • Quadient’s reputation: best
  • Customer support (by phone or web): significantly better

With their new system, Cavossa was able to process approximately 1,001-5,000 envelopes per month and they could use USPS First Class Envelopes.

Results

Cavossa was able to increase their mailing operation productivity with their new Quadient folder inserter. They also experienced ease of operation of the system.

More specific results included the following improvements on their organization:

  • Increased productivity, speed of mail assembly: >50%
  • Reduced manual mail-assembly processes: >50%
  • Lowered costs in mailing operations: 25-50%
  • Improved the ability to process high document volumes: >50%
  • Eliminated errors: 0-5%
  • Improved employee/user satisfaction: >50%
  • Improved mail/document integrity (or security): 0-5%

Quadient Case Study

EY

Introduction

This case study of EY is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services they deliver help build trust and confidence in the capital markets and in economies the world over. They play a critical role in building a better working world for clients and for communities.

“Quadient does a great job getting to a client site on time.”

Challenges

EY wanted to solve 3 critical challenges to improve their mailing processes. These challenges included the need to:

  • Save/reduce operation expenses
  • Increase mailing operation productivity
  • Optimize postal spendings by gathering all the correspondence into a single envelope

Use Case

To address these challenges, EY conducted an evaluation of folder inserter providers. Pitney Bowes and Quadient were both examined. Quadient was selected for having the following capabilities which were considered most important to EY:

  • Speed of the system
  • Customization of the inserts by envelope
  • Handling of varying inserts by envelope

After the evaluation was completed, EY concluded that Quadient ranked significantly better than the competition in these core areas:

  • Sales engagement, consultation process
  • Service technician support
  • Equipment features
  • Reliability of the equipment
  • Quadient’s reputation
  • Customer support (by phone or web)

EY reported that with their Quadient folder inserter, they could process 1,001-5,000 envelopes per month. They also used the web tracking system (WTS) with their inserter.

Results

EY reported numerous benefits from implementing the Quadient folder inserter. These benefits are listed below:

  • Operation expense savings
  • Compliance with industry regulations
  • Increased mailing operation productivity
  • Ease of operation of the system
  • Document inserting accuracy

Additionally, EY saw improvements between 25% – 50% in these critical areas of their organization:

  • Increased productivity, speed of mail assembly
  • Reduced manual mail-assembly processes
  • Lowered costs in mailing operations
  • Improved the ability to process high document volumes
  • Increased open/response rates for outbound mail
  • Eliminated errors
  • Improved employee/user satisfaction
  • Improved mail/document integrity (or security)

Quadient Case Study

Alternative Home Health Care

Introduction

This case study of Alternative Home Health Care is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

Alternative Home Health Care is a health care provider in South Florida. Their mission is to help families live with dignity, respect and peace of mind. They provide non-medical care in South Florida through three licensed home health locations in Broward, Palm Beach and Miami Dade Counties.

“When you want to be efficient in your business, you need to be able to get your invoices and correspondences out in a professional and timely manner. Our Quadient folder inserter (DS63) and IN600 Mailing System help me to do just that.”

Challenges

The main reasons Alternative Home Health Care acquired a new folder inserter provider was to help them with the following functions:

  • Automate mail assembly
  • Save/reduce operation expenses
  • Increase mailing operation productivity
  • Improve document inserting accuracy

Use Case

Alternative Home Health Care conducted a review of providers who could help them with their mailing issues. They compared Pitney Bowes to Quadient. During the analysis, Alternative Home Health Care concluded that Quadient’s inserter was better for having the following features:

  • Simple screen/user interface and operation
  • Ease of loading paper, materials into the system
  • Speed of the system
  • Automation of the collation of inserts
  • Customization of the inserts by envelope
  • Handling of varying inserts by envelope
  • Adding integrity to the insertion process (ensure the right document is inserted into the right envelope)

Compared to Pitney Bowes, Quadient also ranked higher in these areas of the evaluation:

  • Sales engagement, consultation process
  • Equipment features
  • Reliability of the equipment
  • Quadient’s reputation
  • Customer support (by phone or web)

With their folder inserter, Alternative Home Health Care could process between 1,001-5,000 envelopes per month and use USPS First Class Envelopes.

Results

The results of using Quadient’s folder inserter were extremely positive. Alternative Home Health Care reported:

  • Operation expense savings
  • Increased mailing operation productivity
  • Ease of operation of the system
  • Document inserting accuracy

They also estimated improvements greater than 50% in these critical areas of their organization:

  • Increased productivity, speed of mail assembly
  • Reduced manual mail-assembly processes
  • Lowered costs in mailing operations
  • Improved the ability to process high document volumes
  • Increased open/response rates for outbound mail
  • Eliminated errors
  • Improved employee/user satisfaction
  • Improved mail/document integrity (or security)

Quadient Case Study

California Pizza Kitchen

Introduction

This case study of California Pizza Kitchen is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

California Pizza Kitchen (CPK) is a leader in authentic California-style cuisine with a recognized consumer brand and an established, loyal customer base. There are currently more than 240 CPK’s in 33 American states and nine foreign countries.

“The Quadient folder inserter eliminates manual labor usually required to fold checks.”

Challenges

For California Pizza Kitchen, there were 4 critical business challenges they faced with regards to mail. They needed a folder inserter provider that could give them the ability to:

  • Automate mail assembly
  • Save/reduce operation expenses
  • Increase mailing operation productivity
  • Improve document inserting accuracy

Use Case

Their business challenges led them to an evaluation of different folder inserter providers. They compared features and services from both Pitney Bowes and Quadient. Quadient was selected for having these specific capabilities and functions:

  • Simple screen/user interface and operation
  • Ease of loading paper, materials into the system
  • Speed of the system
  • Automation of the collation of inserts

During the evaluation, California Pizza Kitchen also concluded that Quadient ranked best-in-class in these core areas:

  • Sales engagement, consultation process
  • Service technician support
  • Equipment features
  • Reliability of the equipment
  • Quadient’s reputation
  • Customer support (by phone or web)

With their new Quadient folder inserter, California Pizza Kitchen could process between 1,001-5,000 envelopes/month and had the ability to use custom envelope sizes for their mailings.

Results

The main benefits of the inserter that were realized by California Pizza Kitchen included:

  • Operation expense savings
  • Increased mailing operation productivity
  • Ease of operation of the system

They also estimated improvements greater than 50%, in these core areas of their business:

  • Increased productivity, speed of mail assembly
  • Reduced manual mail-assembly processes
  • Lowered costs in mailing operations
  • Improved the ability to process high document volumes
  • Increased open/response rates for outbound mail
  • Improved employee/user satisfaction
  • Improved mail/document integrity (or security)

Quadient Case Study

World Omni Financial Corp.

Introduction

This case study of World Omni Financial Corp. is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

World Omni Financial Corp. (World Omni) is a diversified financial company offering a broad range of products and services to automotive dealers, consumers and lenders. Established in 1981, World Omni was the first captive finance company in America for an import car manufacturer. Operating under the Southeast Toyota Finance brand, World Omni underwrites, purchases and services consumer retail contracts on new and pre-owned vehicles, and leases on new vehicles. World Omni provides floorplan, mortgage and capital financing to dealers and manages two state-of-the-art Customer Experience Centers, with more than 500 associates, in Mobile, Ala., and St. Louis, Mo.

“With the Quadient folder inserter, we have automated the folding and stuffing processes thereby reducing manual hours required to process mail.”

Challenges

To address some key business challenges, World Omni needed a folder inserter provider to help in these key areas:

  • Automate mail assembly
  • Save/reduce operation expenses
  • Increase mailing operation productivity

Use Case

World Omni started the process of sourcing a new inserter provider by comparing the products and services of Pitney Bowes and Quadient. Quadient was ultimately selected for having these core capabilities:

  • Simple screen/user interface and operation
  • Ease of loading paper, materials into the system
  • Speed of the system
  • Adding integrity to the insertion process (ensure the right document is inserted into the right envelope)

World Omni also concluded that Quadient ranked higher than Pitney Bowes in the following areas:

  • Sales engagement, consultation process: better
  • Service technician support: better
  • Equipment features: significantly better
  • Reliability of the equipment: significantly better
  • Customer support (by phone or web): significantly better

With Quadient’s inserter, World Omni could process 10,000+ envelopes/month and use USPS First Class Envelopes with the system.

Results

For World Omni, the results of implementing the Quadient folder inserter were significant. Not only did they experience operation expense savings, but they increased mailing operation productivity, had ease of operation of the system and achieved document inserting accuracy.

They also reported specific increases in these areas of their organization:

  • Increased productivity, speed of mail assembly: 5-10%
  • Reduced manual mail-assembly processes: 25-50%
  • Lowered costs in mailing operations: 10-25%
  • Improved the ability to process high document volumes: 5-10%
  • Eliminated errors: 0-5%
  • Improved employee/user satisfaction: 10-25%
  • Improved mail/document integrity (or security): 5-10%



More Research on Mail Related Solutions (MRS)