TechValidate Research on Mail Related Solutions (MRS)

These pages present data that TechValidate has sourced via direct research with verified customers and users of Mail Related Solutions (MRS). TechValidate stands behind the authenticity of all published data. Learn more »



908 Customers Surveyed

7,076 Data Points Collected

295 Published TechFacts

15 Published Charts

68 Published Case Studies



Selected Research Highlights


Quadient Case Study

Hope Haven

Introduction

This case study of Hope Haven is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

Haven a non-profit organization, opened its doors over 50 years ago as a school for children with disabilities in Rock Valley, Iowa. Currently, they provide services in over 15 communities in the Midwest, and they have delivered 128,000+ wheelchairs to those in need around the world.

“Quadient’s products are easy to use and the people in customer service are very helpful and friendly.”

Challenges

Hope Haven faced two challenges with their mailing processes. They needed a folder inserter provider who could give them the ability to:

  • Automate mail assembly
  • Increase mailing operation productivity

Use Case

The following capabilities were considered most important to Hope Haven, which inevitably led them to choose Quadient.

  • Ease of loading paper, materials into the system
  • Automation of the collation of inserts
  • Handling of varying inserts by envelope

With Quadient’s folder inserter, Hope Haven was able to process between 501-1,000 envelopes per month. They could also use USPS First Class Envelopes and USPS Standard, Marketing Mail (aka Permit) with their folder inserter.

Results

The key benefits from using Quadient’s folder inserter that Hope Haven reported, included the following:

  • Increased mailing operation productivity
  • Ease of operation of the system

They also estimated improvements in these areas of their business:

  • Increased productivity, speed of mail assembly: 0-5%
  • Lowered costs in mailing operations: 10-25%
  • Eliminated errors: 0-5%
  • Improved employee/user satisfaction: 10-25%

Quadient Customer Research

Customer benefits (mailing systems)

Please estimate the improvement impact of the Quadient mailing system in your organization.

>50% 25-50% 10-25% 5-10% 0-5%

Increased productivity
Reduction in manual mail-assembly processes
Overall cost savings in mailing operations
Ability to process high document volumes
Increased open/response rates for outbound mail
Elimination of errors in applying postage rate
Employee/user satisfaction
Improved speed and deliverability rates to mail recipient

Quadient Customer Research

When selecting Quadient, which of the following capabilities were most important to you?

Ease of loading paper, materials into the system
68%
Speed of the system
67%
Simple screen/user interface and operation
59%
Automation of the collation of inserts
45%
Handling of varying inserts by envelope
29%
Adding integrity to the insertion process (ensure the right document is inserted into the right envelope)
28%
Customization of the inserts by envelope
26%
Other
7%

Quadient Customer Satisfaction Rating

Janet Lee Preston, a Business Professional at United Parcel Service, Inc., would be very likely to recommend Quadient for this reason:

“Quadient account representatives are diligent in providing a commendable customer experience for us.”

Quadient Customer Testimonial

“We use the Quadient folder inserter for our school mailings; the equipment helps make large mailings significantly faster and easier.”

Victoria Williams, Business Professional, Harborfields Central School District

Quadient Case Study

New Brighton School District

Introduction

This case study of New Brighton School District is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

The New Brighton School District is located in Beaver County, Pennsylvania. It encompasses the communities of New Brighton Borough, Daugherty Township, Pulaski Township, and Fallston Borough. Over 12,500 people live within 12 square miles of the district. The New Brighton School District has a long and rich tradition of academic excellence and producing well-rounded individuals who are prepared for life’s challenges.

Challenges

The challenges that led the New Brighton School District to select Quadient were that they required the ability to:

  • Pay exact postage rates every time
  • Take advantage of lower postage rates for USPS meter users
  • Increase speed/productivity in processing mail
  • Automate the process of applying postage to outbound mail

Use Case

Quadient’s mailing system was selected for the following capabilities that the New Brighton School District required:

  • Simple screen/user interface
  • Speed of the system
  • Ease to add postage funds to the meter

With these capabilities, the New Brighton School District was able to process between 1,001-5,000 envelopes per month and apply USPS First Class Mail postage.

During the evaluation process, Quadient and Pitney Bowes were compared. Quadient achieved higher results in the following categories:

  • Sales engagement, consultation process: best
  • Service technician support: best
  • Equipment features: best
  • Equipment reliability: best
  • Reputation: best
  • Customer support (by phone or web): best

Results

The New Brighton School District experienced many positive benefits from the implementation of the Quadient mailing system. They gained compliance with USPS® and they achieved operation expense savings. Also, with their new mailing system, they estimated improvements greater than 50% in the following areas:

  • Increased productivity
  • Reduced manual mail-assembly processes
  • Lowered costs in mailing operations
  • Improved their ability to process high document volumes
  • Increased open/response rates for outbound mail
  • Eliminated errors in applying postage rate
  • Improved employee/user satisfaction
  • Improved speed and deliverability rates to mail recipient


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