Challenges
The challenges that led the New Brighton School District to select Quadient were that they required the ability to:
- Pay exact postage rates every time
- Take advantage of lower postage rates for USPS meter users
- Increase speed/productivity in processing mail
- Automate the process of applying postage to outbound mail
Use Case
Quadient’s mailing system was selected for the following capabilities that the New Brighton School District required:
- Simple screen/user interface
- Speed of the system
- Ease to add postage funds to the meter
With these capabilities, the New Brighton School District was able to process between 1,001-5,000 envelopes per month and apply USPS First Class Mail postage.
During the evaluation process, Quadient and Pitney Bowes were compared. Quadient achieved higher results in the following categories:
- Sales engagement, consultation process: best
- Service technician support: best
- Equipment features: best
- Equipment reliability: best
- Reputation: best
- Customer support (by phone or web): best
Results
The New Brighton School District experienced many positive benefits from the implementation of the Quadient mailing system. They gained compliance with USPS® and they achieved operation expense savings. Also, with their new mailing system, they estimated improvements greater than 50% in the following areas:
- Increased productivity
- Reduced manual mail-assembly processes
- Lowered costs in mailing operations
- Improved their ability to process high document volumes
- Increased open/response rates for outbound mail
- Eliminated errors in applying postage rate
- Improved employee/user satisfaction
- Improved speed and deliverability rates to mail recipient