TechValidate Research on Customer Experience Management (CXM)


Quadient® Inspire Case Study

Global 500 Insurance Company

Introduction

This case study of a Global 500 insurance company is based on a November 2016 survey of Quadient® Inspire customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Quadient® Inspire is a great software that fulfills our needs.”

Challenges

For this insurance company, the top driver for purchasing Quadient® Inspire was to repurpose legacy templates and print output.

Use Case

The company sends 1-10 million customer communications per month with Quadient® Inspire.

Results

Compared to the competition, the company rates Quadient® Inspire capabilities as best-in-class:

  • Performance and Scalability
  • Quadient Integration capabilities
  • Omni-channel design & proofing
  • Scope of features available
  • Customer Support

The company has realized the following operational benefits with Quadient® Inspire:

  • Streamlined processes and workflow automation




About This Data

This data was sourced directly from verified users of Customer Experience Management (CXM) by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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