TechValidate Research on CXM in Spanish


Quadient Technology Case Study

Medium Enterprise Financial Services Company

Introduction

This case study of a medium enterprise financial services company is based on a May 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Integration and scalability are the two elements we’ve particularly appreciated from Quadient.”

Challenges

Top purchasing drivers for buying Quadient® Inspire:

  • Enable sophisticated data handling and automation capabilities
  • Consolidate multiple customer communications products

Use Case

The client required the following capabilities:

  • The ability to quickly proof output
  • Integration with multiple IT systems

Results

The client evaluated the following vendors prior to selecting Quadient:

  • Opentext (Streamserve, Actuate, Legodo)
  • Oracle
  • Docpath

They rated Quadient capabilities compared to the competition as follows:

  • Performance and Scalability: better
  • Quadient Integration capabilities: better
  • OmniChannel design & proofing: better
  • Scope of features available: better

Achievements:

  • Reduced time to create Omnichannel communications: 50%+
  • Increased cost savings: 25-50%
  • Improved customer satisfaction / net promoter score: 0-5%
  • Increased the volume of customer communications: 0-5%
  • Streamlined processes and workflow automation
  • Improved efficiency of customer communications development
  • Quick and efficient integration of multiple data sources into communications




About This Data

This data was sourced directly from verified users of CXM in Spanish by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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