TechValidate Research on CXM in Spanish


Quadient Technology Case Study

Silva Form

Introduction

This case study of Silva Form is based on a May 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

“Quadient has allowed our organization to create secured documents and PDFs, and also to drastically improve our productivity.”

Challenges

Top purchasing drivers for buying Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Enable sophisticated data handling and automation capabilities

Use Case

When implementing Quadient® Inspire, Silva Form required the capability on the regulatory compliance control.

Results

Silva Form evaluated the following vendors prior to selecting Quadient® Inspire:

  • HP (Exstream)
  • Opentext (Streamserve, Actuate, Legodo)
  • Oracle
  • Pitney Bowes/Doc1

They rated Quadient capabilities compared to the competition as follows:

  • Performance and Scalability: better
  • Quadient Integration capabilities: significantly better
  • OmniChannel design & proofing: significantly better
  • Scope of features available: significantly better
  • Customer Support: best in class

Achievements

  • Reduced time to create Omnichannel communications: 50%+
  • Increased cost savings: 50%+
  • Increased overall revenue growth: 10-25%
  • Improved customer satisfaction / net promoter score: 50%+
  • Increased the volume of customer communications: 10-25%
  • Streamlined processes and workflow automation
  • Regulatory compliance standards were met




About This Data

This data was sourced directly from verified users of CXM in Spanish by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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