TechValidate Research on CXM in Spanish


Quadient Technology Case Study

Medium Enterprise Banking Company

Introduction

This case study of a medium enterprise banking company is based on a June 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“As a bank, we use Quadient’s solutions to create communications for our customers. This transformation can be measured by the speed at which we generate these communications. The creation and the production of some documents are much quicker now.”

Challenges

Repurpose legacy templates and print output was the top purchasing driver for buying Quadient® Inspire:

Use Case

The ability to quickly proof output was the main capability required by the customer when implementing Quadient® Inspire:

Results

The other vendor evaluated prior to selecting Quadient® Inspire was Pitney Bowes/Doc1

They rated Quadient capabilities compared to PB:

  • Performance and Scalability: significantly better
  • Quadient Integration capabilities: significantly better
  • OmniChannel design & proofing: better
  • Scope of features available: significantly better
  • Customer Support: significantly better

Achievements

  • Reduced time to create Omnichannel communications: 50%+
  • Increased cost savings: 25-50%
  • Streamlined processes and workflow automation




About This Data

This data was sourced directly from verified users of CXM in Spanish by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


More Research on CXM in Spanish