TechValidate Research on CXM in Spanish


Quadient Technology Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a May 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“In charge of communicating with citizens, the design of the documents provided by Quadient was key for our organization.”

Challenges

Top purchasing drivers for buying Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Reduce Costs

Use Case

Sending between 1 to 10 millions customer communications per month using Quadient® Inspire, the client required the ability to quickly proof output.

Results

Prior to selecting Quadient® Inspire, the client evaluated Papyrus to which Quadient was rated as follows:

  • Performance and Scalability: significantly better
  • Quadient Software Integration capabilities: better
  • OmniChannel design & proofing: better
  • Scope of features available: better
  • Customer Support: better

Achievements:

  • Reduced time to create Omnichannel communications: 5-10%
  • Improved customer satisfaction / net promoter score: 5-10%
  • Streamlined processes and workflow automation
  • A single platform to manage all campaigns




About This Data

This data was sourced directly from verified users of CXM in Spanish by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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