TechValidate Research on CXM in Spanish

4 Case Studies


Quadient Technology Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a May 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“In charge of communicating with citizens, the design of the documents provided by Quadient was key for our organization.”

Challenges

Top purchasing drivers for buying Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Reduce Costs

Use Case

Sending between 1 to 10 millions customer communications per month using Quadient® Inspire, the client required the ability to quickly proof output.

Results

Prior to selecting Quadient® Inspire, the client evaluated Papyrus to which Quadient was rated as follows:

  • Performance and Scalability: significantly better
  • Quadient Software Integration capabilities: better
  • OmniChannel design & proofing: better
  • Scope of features available: better
  • Customer Support: better

Achievements:

  • Reduced time to create Omnichannel communications: 5-10%
  • Improved customer satisfaction / net promoter score: 5-10%
  • Streamlined processes and workflow automation
  • A single platform to manage all campaigns

Quadient Technology Case Study

Medium Enterprise Financial Services Company

Introduction

This case study of a medium enterprise financial services company is based on a May 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Integration and scalability are the two elements we’ve particularly appreciated from Quadient.”

Challenges

Top purchasing drivers for buying Quadient® Inspire:

  • Enable sophisticated data handling and automation capabilities
  • Consolidate multiple customer communications products

Use Case

The client required the following capabilities:

  • The ability to quickly proof output
  • Integration with multiple IT systems

Results

The client evaluated the following vendors prior to selecting Quadient:

  • Opentext (Streamserve, Actuate, Legodo)
  • Oracle
  • Docpath

They rated Quadient capabilities compared to the competition as follows:

  • Performance and Scalability: better
  • Quadient Integration capabilities: better
  • OmniChannel design & proofing: better
  • Scope of features available: better

Achievements:

  • Reduced time to create Omnichannel communications: 50%+
  • Increased cost savings: 25-50%
  • Improved customer satisfaction / net promoter score: 0-5%
  • Increased the volume of customer communications: 0-5%
  • Streamlined processes and workflow automation
  • Improved efficiency of customer communications development
  • Quick and efficient integration of multiple data sources into communications

Quadient Technology Case Study

Medium Enterprise Banking Company

Introduction

This case study of a medium enterprise banking company is based on a June 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“As a bank, we use Quadient’s solutions to create communications for our customers. This transformation can be measured by the speed at which we generate these communications. The creation and the production of some documents are much quicker now.”

Challenges

Repurpose legacy templates and print output was the top purchasing driver for buying Quadient® Inspire:

Use Case

The ability to quickly proof output was the main capability required by the customer when implementing Quadient® Inspire:

Results

The other vendor evaluated prior to selecting Quadient® Inspire was Pitney Bowes/Doc1

They rated Quadient capabilities compared to PB:

  • Performance and Scalability: significantly better
  • Quadient Integration capabilities: significantly better
  • OmniChannel design & proofing: better
  • Scope of features available: significantly better
  • Customer Support: significantly better

Achievements

  • Reduced time to create Omnichannel communications: 50%+
  • Increased cost savings: 25-50%
  • Streamlined processes and workflow automation

Quadient Technology Case Study

Silva Form

Introduction

This case study of Silva Form is based on a May 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

“Quadient has allowed our organization to create secured documents and PDFs, and also to drastically improve our productivity.”

Challenges

Top purchasing drivers for buying Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Enable sophisticated data handling and automation capabilities

Use Case

When implementing Quadient® Inspire, Silva Form required the capability on the regulatory compliance control.

Results

Silva Form evaluated the following vendors prior to selecting Quadient® Inspire:

  • HP (Exstream)
  • Opentext (Streamserve, Actuate, Legodo)
  • Oracle
  • Pitney Bowes/Doc1

They rated Quadient capabilities compared to the competition as follows:

  • Performance and Scalability: better
  • Quadient Integration capabilities: significantly better
  • OmniChannel design & proofing: significantly better
  • Scope of features available: significantly better
  • Customer Support: best in class

Achievements

  • Reduced time to create Omnichannel communications: 50%+
  • Increased cost savings: 50%+
  • Increased overall revenue growth: 10-25%
  • Improved customer satisfaction / net promoter score: 50%+
  • Increased the volume of customer communications: 10-25%
  • Streamlined processes and workflow automation
  • Regulatory compliance standards were met



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