TechValidate Research on CXM in Spanish

These pages present data that TechValidate has sourced via direct research with verified customers and users of CXM in Spanish. TechValidate stands behind the authenticity of all published data. Learn more »



4 Published Case Studies



Selected Research Highlights


Quadient Technology Case Study

Medium Enterprise Banking Company

Introduction

This case study of a medium enterprise banking company is based on a June 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“As a bank, we use Quadient’s solutions to create communications for our customers. This transformation can be measured by the speed at which we generate these communications. The creation and the production of some documents are much quicker now.”

Challenges

Repurpose legacy templates and print output was the top purchasing driver for buying Quadient® Inspire:

Use Case

The ability to quickly proof output was the main capability required by the customer when implementing Quadient® Inspire:

Results

The other vendor evaluated prior to selecting Quadient® Inspire was Pitney Bowes/Doc1

They rated Quadient capabilities compared to PB:

  • Performance and Scalability: significantly better
  • Quadient Integration capabilities: significantly better
  • OmniChannel design & proofing: better
  • Scope of features available: significantly better
  • Customer Support: significantly better

Achievements

  • Reduced time to create Omnichannel communications: 50%+
  • Increased cost savings: 25-50%
  • Streamlined processes and workflow automation

Quadient Technology Case Study

Silva Form

Introduction

This case study of Silva Form is based on a May 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

“Quadient has allowed our organization to create secured documents and PDFs, and also to drastically improve our productivity.”

Challenges

Top purchasing drivers for buying Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Enable sophisticated data handling and automation capabilities

Use Case

When implementing Quadient® Inspire, Silva Form required the capability on the regulatory compliance control.

Results

Silva Form evaluated the following vendors prior to selecting Quadient® Inspire:

  • HP (Exstream)
  • Opentext (Streamserve, Actuate, Legodo)
  • Oracle
  • Pitney Bowes/Doc1

They rated Quadient capabilities compared to the competition as follows:

  • Performance and Scalability: better
  • Quadient Integration capabilities: significantly better
  • OmniChannel design & proofing: significantly better
  • Scope of features available: significantly better
  • Customer Support: best in class

Achievements

  • Reduced time to create Omnichannel communications: 50%+
  • Increased cost savings: 50%+
  • Increased overall revenue growth: 10-25%
  • Improved customer satisfaction / net promoter score: 50%+
  • Increased the volume of customer communications: 10-25%
  • Streamlined processes and workflow automation
  • Regulatory compliance standards were met


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