TechValidate Research on CXM in Spanish

These pages present data that TechValidate has sourced via direct research with verified customers and users of CXM in Spanish. TechValidate stands behind the authenticity of all published data. Learn more »



4 Published Case Studies



Selected Research Highlights


Quadient Technology Case Study

Silva Form

Introduction

This case study of Silva Form is based on a May 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

“Quadient has allowed our organization to create secured documents and PDFs, and also to drastically improve our productivity.”

Challenges

Top purchasing drivers for buying Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Enable sophisticated data handling and automation capabilities

Use Case

When implementing Quadient® Inspire, Silva Form required the capability on the regulatory compliance control.

Results

Silva Form evaluated the following vendors prior to selecting Quadient® Inspire:

  • HP (Exstream)
  • Opentext (Streamserve, Actuate, Legodo)
  • Oracle
  • Pitney Bowes/Doc1

They rated Quadient capabilities compared to the competition as follows:

  • Performance and Scalability: better
  • Quadient Integration capabilities: significantly better
  • OmniChannel design & proofing: significantly better
  • Scope of features available: significantly better
  • Customer Support: best in class

Achievements

  • Reduced time to create Omnichannel communications: 50%+
  • Increased cost savings: 50%+
  • Increased overall revenue growth: 10-25%
  • Improved customer satisfaction / net promoter score: 50%+
  • Increased the volume of customer communications: 10-25%
  • Streamlined processes and workflow automation
  • Regulatory compliance standards were met

Quadient Technology Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a May 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“In charge of communicating with citizens, the design of the documents provided by Quadient was key for our organization.”

Challenges

Top purchasing drivers for buying Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Reduce Costs

Use Case

Sending between 1 to 10 millions customer communications per month using Quadient® Inspire, the client required the ability to quickly proof output.

Results

Prior to selecting Quadient® Inspire, the client evaluated Papyrus to which Quadient was rated as follows:

  • Performance and Scalability: significantly better
  • Quadient Software Integration capabilities: better
  • OmniChannel design & proofing: better
  • Scope of features available: better
  • Customer Support: better

Achievements:

  • Reduced time to create Omnichannel communications: 5-10%
  • Improved customer satisfaction / net promoter score: 5-10%
  • Streamlined processes and workflow automation
  • A single platform to manage all campaigns


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