TechValidate Research on CXM in Spanish

Introduction

This case study of Silva Form is based on a May 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

Challenges

Top purchasing drivers for buying Quadient® Inspire:

• Repurpose legacy templates and print output
• Enable sophisticated data handling and automation capabilities

Use Case

When implementing Quadient® Inspire, Silva Form required the capability on the regulatory compliance control.

Results

Silva Form evaluated the following vendors prior to selecting Quadient® Inspire:

• HP (Exstream)
• Opentext (Streamserve, Actuate, Legodo)
• Oracle
• Pitney Bowes/Doc1

They rated Quadient capabilities compared to the competition as follows:

• Performance and Scalability: better
• Quadient Integration capabilities: significantly better
• OmniChannel design & proofing: significantly better
• Scope of features available: significantly better
• Customer Support: best in class

Achievements

• Reduced time to create Omnichannel communications: 50%+
• Increased cost savings: 50%+
• Increased overall revenue growth: 10-25%
• Improved customer satisfaction / net promoter score: 50%+
• Increased the volume of customer communications: 10-25%
• Streamlined processes and workflow automation
• Regulatory compliance standards were met

Introduction

This case study of a state & local government is based on a May 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

Top purchasing drivers for buying Quadient® Inspire:

• Repurpose legacy templates and print output
• Reduce Costs

Use Case

Sending between 1 to 10 millions customer communications per month using Quadient® Inspire, the client required the ability to quickly proof output.

Results

Prior to selecting Quadient® Inspire, the client evaluated Papyrus to which Quadient was rated as follows:

• Performance and Scalability: significantly better
• Quadient Software Integration capabilities: better
• OmniChannel design & proofing: better
• Scope of features available: better
• Customer Support: better

Achievements:

• Reduced time to create Omnichannel communications: 5-10%
• Improved customer satisfaction / net promoter score: 5-10%
• Streamlined processes and workflow automation
• A single platform to manage all campaigns