TechValidate Research on CXM in Spanish

These pages present data that TechValidate has sourced via direct research with verified customers and users of CXM in Spanish. TechValidate stands behind the authenticity of all published data. Learn more »



4 Published Case Studies



Selected Research Highlights


Quadient Technology Case Study

Medium Enterprise Banking Company

Introduction

This case study of a medium enterprise banking company is based on a June 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“As a bank, we use Quadient’s solutions to create communications for our customers. This transformation can be measured by the speed at which we generate these communications. The creation and the production of some documents are much quicker now.”

Challenges

Repurpose legacy templates and print output was the top purchasing driver for buying Quadient® Inspire:

Use Case

The ability to quickly proof output was the main capability required by the customer when implementing Quadient® Inspire:

Results

The other vendor evaluated prior to selecting Quadient® Inspire was Pitney Bowes/Doc1

They rated Quadient capabilities compared to PB:

  • Performance and Scalability: significantly better
  • Quadient Integration capabilities: significantly better
  • OmniChannel design & proofing: better
  • Scope of features available: significantly better
  • Customer Support: significantly better

Achievements

  • Reduced time to create Omnichannel communications: 50%+
  • Increased cost savings: 25-50%
  • Streamlined processes and workflow automation

Quadient Technology Case Study

Medium Enterprise Financial Services Company

Introduction

This case study of a medium enterprise financial services company is based on a May 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Integration and scalability are the two elements we’ve particularly appreciated from Quadient.”

Challenges

Top purchasing drivers for buying Quadient® Inspire:

  • Enable sophisticated data handling and automation capabilities
  • Consolidate multiple customer communications products

Use Case

The client required the following capabilities:

  • The ability to quickly proof output
  • Integration with multiple IT systems

Results

The client evaluated the following vendors prior to selecting Quadient:

  • Opentext (Streamserve, Actuate, Legodo)
  • Oracle
  • Docpath

They rated Quadient capabilities compared to the competition as follows:

  • Performance and Scalability: better
  • Quadient Integration capabilities: better
  • OmniChannel design & proofing: better
  • Scope of features available: better

Achievements:

  • Reduced time to create Omnichannel communications: 50%+
  • Increased cost savings: 25-50%
  • Improved customer satisfaction / net promoter score: 0-5%
  • Increased the volume of customer communications: 0-5%
  • Streamlined processes and workflow automation
  • Improved efficiency of customer communications development
  • Quick and efficient integration of multiple data sources into communications


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