Challenges
The business challenges that led the profiled company to evaluate and ultimately select Quadient Technology:
- Top purchasing drivers for buying Quadient® Inspire:
- Sophisticated data handling and automation capabilities
Use Case
The key features and functionalities of Quadient Technology that the surveyed company uses:
- Sends 1M-10M customer communications per month using Quadient® Inspire.
- Required the following capabilities when implementing Quadient® Inspire:
- The ability to quickly proof output
Results
The surveyed company achieved the following results with Quadient Technology:
- Evaluated the following other vendors before choosing Quadient® Inspire:
- Rates the following Quadient capabilities compared to the competition:
- Performance and Scalability: best in class
- Quadient Integration capabilities: better
- OmniChannel design & proofing: better
- Scope of features available: better
- Customer Support: significantly better
- Indicates the estimated impact of Quadient® Inspire for their organization:
- increased cost savings: 5-10%
- improved customer satisfaction / net promoter score: 5-10%
- increased volume of customer communications: 0-5%
- Realized the following operational benefits following their deployment of Quadient® Inspire:
- Quick and efficient integration of multiple data sources into communications