TechValidate Research on CXM in Chinese

Introduction

This case study of a large enterprise banking company is based on a May 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Quadient Technology:

• Top purchasing drivers for buying Quadient® Inspire:
  • Sophisticated data handling and automation capabilities

Use Case

The key features and functionalities of Quadient Technology that the surveyed company uses:

• Sends 1M-10M customer communications per month using Quadient® Inspire.
• Required the following capabilities when implementing Quadient® Inspire:
  • The ability to quickly proof output

Results

The surveyed company achieved the following results with Quadient Technology:

• Evaluated the following other vendors before choosing Quadient® Inspire:
  • 经合作伙伴推荐使用

• Rates the following Quadient capabilities compared to the competition:
  • Performance and Scalability: best in class
  • Quadient Integration capabilities: better
  • OmniChannel design & proofing: better
  • Scope of features available: better
  • Customer Support: significantly better

• Indicates the estimated impact of Quadient® Inspire for their organization:
  • increased cost savings: 5-10%
  • improved customer satisfaction / net promoter score: 5-10%
  • increased volume of customer communications: 0-5%

• Realized the following operational benefits following their deployment of Quadient® Inspire:
  • Quick and efficient integration of multiple data sources into communications

Introduction

This case study of a Global 500 insurance company is based on a November 2016 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Quadient:

• Top purchasing drivers for buying Quadient® Inspire:
  • Sophisticated data handling and automation capabilities
  • Meet compliance regulations and reduce risk

Use Case

The key features and functionalities of Quadient that the surveyed company uses:

• Sends 1M-10M customer communications per month using Quadient® Inspire.
• Required the following capabilities when implementing Quadient® Inspire:
  • Integration with multiple IT systems
  • Regulatory compliance control

Results

The surveyed company achieved the following results with Quadient:

• Evaluated the following other vendors before choosing Quadient® Inspire:
  • EMC (xPression)
  • Pitney Bowes / Doc1

• Rates the following Quadient capabilities compared to the competition:
  • Performance and Scalability: significantly better
  • Quadient Integration capabilities: significantly better
  • OmniChannel design & proofing: significantly better
  • Scope of features available: significantly better
  • Customer Support: significantly better

• Realized payback in 6-12 months with Quadient® Inspire.

• Indicates the estimated impact of Quadient® Inspire for their organization:
  • Reduced time to create Omnichannel communications: 50%+
  • Increased cost savings: 50%+
  • Increased overall revenue growth: 50%+
  • Improved customer satisfaction / net promoter score: 50%+
  • Increased volume of customer communications: 50%+

• Realized the following operational benefits following their deployment of Quadient® Inspire:
  • Streamlined processes and workflow automation
  • Quick and efficient integration of multiple data sources into communications
  • Regulatory compliance standards were met