TechValidate Research on Customer Experience Management (CXM)

These pages present data that TechValidate has sourced via direct research with verified customers and users of Customer Experience Management (CXM). TechValidate stands behind the authenticity of all published data. Learn more »



540 Customers Surveyed

3,647 Data Points Collected

161 Published TechFacts

16 Published Charts

105 Published Case Studies



Selected Research Highlights


Quadient vs. the Competition

Our Service Provider customers worldwide rated Quadient® Inspire capabilities vs. the competition as follows:

Best in class Significantly better Better Worse

Performance and Scalability
Color management
Digital output and mobile
Scope of features available
Web client remote authoring (Interactive)

Industry focus

Our Service Provider customers are serving the following industries with Quadient® Inspire:

Key industry for me Regularly Sometimes Don't serve

Retail and loyalty
Banks and financial services
Insurance and Health
Government, Telco & utilities
Industry and others

Case Study: Small Business Computer Software Company

Introduction

This case study of a small business computer software company is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Quadient® Inspire offers us greater flexibility in combining data from different sources and delivering output through various channels of communication.”

Challenges

The client’s primary revenue stream is a combination of Direct Mail and Transactional.

They serve the following industries:

  • Retail and loyalty
  • Banks and financial services
  • Insurance and Health
  • Government, Telco & utilities

Top drivers for purchasing Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Consolidate multiple customer communications products
  • Bring variable data applications to a more professional and industrial level

Use Case

The client sends 5-10 million customer communications per month using Quadient® Inspire.

Results

The client evaluated the following other CCM vendors before choosing Quadient® Inspire:

  • XMPie
  • Pitney Bowes / Doc1

The client rated the following Quadient capabilities compared to the competition:

  • Performance and scalability: significantly better
  • Color management: significantly better
  • Scope of features available: significantly better

Achievements:

  • Reduction in time to create communications
  • Cost savings
  • The ability to offer new value-added services to clients
  • The ability to move to full color printing

An IT Manager of a small business wholesale distribution company is very likely to recommend Quadient for the following reason:

Quadient is a robust software that delivers powerful results. The support team is always available and ready to help.

Quadient Customer Testimonial

[With Inspire] customers like the end product being produced and project times are considerably less than previous under old software.

Simon Backwell, Test Analyst, Benefex

Quadient® Inspire Case Study

Global 500 Insurance Company

Introduction

This case study of a Global 500 insurance company is based on a November 2016 survey of Quadient® Inspire customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Quadient® Inspire is a great software that fulfills our needs.”

Challenges

For this insurance company, the top driver for purchasing Quadient® Inspire was to repurpose legacy templates and print output.

Use Case

The company sends 1-10 million customer communications per month with Quadient® Inspire.

Results

Compared to the competition, the company rates Quadient® Inspire capabilities as best-in-class:

  • Performance and Scalability
  • Quadient Integration capabilities
  • Omni-channel design & proofing
  • Scope of features available
  • Customer Support

The company has realized the following operational benefits with Quadient® Inspire:

  • Streamlined processes and workflow automation


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