Challenges
For this company, the top driver for purchasing Quadient® Inspire was the sophisticated data handling and automation capabilities.
Use Case
The company sends more than 100 million customer communications per month using Quadient® Inspire!
They required the following capabilities when implementing Quadient® Inspire:
- The ability to quickly proof output
- Integration with multiple IT systems
Results
Compared to the competition, they rate Quadient capabilities as follows:
- Performance and Scalability: significantly better
- Quadient Integration capabilities: significantly better
- Omni-channel design & proofing: significantly better
- Scope of features available: best in class
- Customer Support: better
With Quadient® Inspire, the company has achieved the following:
- Reduction in time to create omni-channel communications
- Reduction in costs
- Increased revenue growth
- Increased customer satisfaction / net promoter score
- Increased the volume of customer communications
- Streamlined processes and workflow automation
- The ability to manage all campaigns from a single platform
- The ability quickly proof omni-channel communications