TechValidate Research on Business Process Automation (BPA)

7 Charts


Quadient Customer Research

What department do you work in at your organization?

Facility management/Mail center: 22%
Finance/Accounting: 37%
Human Resources/Payroll: 0%
IT: 10%
Legal: 2%
Marketing: 0%
Operations/Order to cash: 2%
Other: 27%

Quadient Customer Research

What department do you work in at your organization?

Facility management/Mail center: 22%
Finance/Accounting: 37%
Human Resources/Payroll: 0%
IT: 10%
Legal: 2%
Marketing: 0%
Operations/Order to cash: 2%
Other: 27%

Quadient Customer Research

What were the most important factors when selecting Quadient Impress as your document automation solution?

Ease of use of the solution
74%
Multi-channel (print & digital) options
16%
Reporting and visibility of all outbound communications
24%
SaaS-based architecture to limit IT resource requirements
5%
Secure system to protect customer data
18%
Simple implementation to avoid disruption to our business
50%
Support after go live
11%
Other
13%

Quadient Customer Research

Approximately how many customer communications do you send each month (physical or digital communications)?

Under 3,000 per month: 58%
Between 3,000 and 10,000 per month: 25%
Between 10,000 and 25,000 per month: 11%
Between 25,000 and 100,000 per month: 6%
Over 100,000 per month: 0%

Quadient Customer Research

What were your main drivers for purchasing a document automation solution such as Quadient Impress?

To optimize some or all outbound mail processes
61%
Gain more visibility and control over customer communications
5%
Provide digital delivery/paperless channel options for customers
13%
Eliminate manual mail processing steps to re-allocate key employees to core tasks
47%
Reduce the overall cost of outbound customer communications
24%
Mitigate risks and maintain compliance with internal and/or external requirements
5%
Other
13%

Quadient Customer Research

What were your main drivers for purchasing Quadient Impress?

To optimize some or all outbound mail processes
61%
Gain more visibility and control over customer communications
5%
Provide digital delivery/paperless channel options for customers
13%
Eliminate manual mail processing steps to re-allocate key employees to core tasks
47%
Reduce the overall cost of outbound customer communications
24%
Mitigate risks and maintain compliance with internal and/or external requirements
5%
Other
13%

Quadient Customer Research

Quadient BPA Survey Results

Main business drivers for implementing Quadient’s Business Process Automation solution:

Automate some or all outbound mail processes
79%
Provide digital delivery channel options for our customers
13%
Eliminate a non-core function such as mail processing to focus employees on core tasks
36%
Reduce the overall cost of outbound customer communications
25%
Eliminate error and maintain compliance with internal and/or external requirements
30%
Other
8%



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