Business Process Automation (BPA) Southwestern Health Resources

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Quadient Case Study

Southwestern Health Resources

Introduction

This case study of Southwestern Health Resources is based on an October 2021 survey of Quadient customers by TechValidate, a 3rd-party research service.

“Security. Knowing that our Medicare regulated mail times are being met by a company that has an outstanding business continuity plan. "

“Reduced manual work for 1-2 staff a day. Reduced day to day operations costs. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Quadient:

The main drivers for purchasing a document automation solution such as Quadient Impress:
- Optimize some or all outbound mail processes
- Eliminate manual mail processing steps to re-allocate key employees to core tasks
- Reduce the overall cost of outbound customer communications
- Mitigate risks and maintain compliance with internal and/or external requirements
The most important factors when selecting Quadient Impress as their document automation solution:
- Ease of use of the solution
- Reporting and visibility of all outbound communications
- Secure system to protect customer data
- Simple implementation to avoid disruption to their business
- Support after go live

Use Case

The key features and functionalities of Quadient that the surveyed company uses:

They approximately send between 25,000 and 100,000 customer communications per month.
They work in the Compliance department.
How they handled outbound communication processes prior to implementing Quadient Impress:
- Manually

Results

The surveyed company achieved the following results with Quadient:

Rates the following capabilities of the solution based on their use of Quadient Impress:
- ease of use: very satisfied
- reporting: very satisfied
- Saas-based architecture: very satisfied
- secure system: very satisfied
- simple implementation: very satisfied
- ongoing support: very satisfied
Estimates the impact the solution has had on their department:
- eliminated errors: > 75%
- increased customer satisfaction: > 75%
- improved speed of document delivery: > 75%
- reduced time spent processing mail: > 75%
- increased cost savings: > 75%
- reduced returned mail: 50 – 75%
Indicates the impact Quadient Impress has had on their organization:
- ability to focus employees on higher value tasks: high impact
- enhanced corporate image by creating best -in-class communications: high impact
- improved look and feel of outbound communications: high impact
- reporting and compliance on outbound communications: high impact
- efficiency and job satisfaction of your employees: high impact

TechValidate Research on Business Process Automation (BPA)

Southwestern Health Resources

Introduction

Challenges

Use Case

Results

Company Profile

About This Data