TechValidate Research on Business Process Automation (BPA)

Quadient Case Study

Small Business Real Estate Company


This case study of a small business real estate company is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

This company offers real property management and community association management for homeowners associations (HOA) the United States.

“Quadient’s document automation software is easier to use, more professional and time saving.”


To improve business operations, this real estate company needed to automate some, or all, of their outbound mail processes. They also needed to eliminate a non-core function such as mail processing, to focus employees on core tasks.

Use Case

After reviewing document automation solutions, this company selected Quadient for having these core capabilities:

  • Simple implementation to avoid disruption of their business
  • Ease of use of the solution
  • Reporting and visibility of all outbound communications

Previously, their outbound communication processes were handled manually. With the implementation of Quadient, they were able to send approximately 2,000 communications each month.


The results of using the solution were significant. Improvements greater than 50% were achieved in these core areas:

  • Reduced time spent processing mail
  • Reduced overall costs
  • Improved speed of document delivery

When asked to rate the features of the solution, the company reported they were very satisfied in each of these key areas:

  • Performance and Scalability
  • Customization & Flexibility
  • Multi-channel delivery (physical & digital)
  • Ease of use of solution
  • Simple Integration, Implementation & Onboarding
  • Ongoing Support
  • Cloud-based features
  • Feature set

The solution also impacted them in these ways:

  • Improved look and feel of outbound communications
  • Focus employees on higher value tasks
  • Reporting and compliance on outbound communications
  • Improved corporate image by creating best-in-class communications

About This Data

This data was sourced directly from verified users of Business Process Automation (BPA) by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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