RSVP Consulting evaluated and then selected Quadient as they required the ability to automate some or all of their outbound mail processes.
The most important factor that led RSVP Consulting to chose Quadient was the fact that Quadient had a simple implementation process. This would prevent them from having any disruption of their business.
RSVP was able to send approximately 2,000 communications each month with Quadient’s document automation solution.
RSVP Consulting was asked to rate the capabilities of the Quadient solution and in most areas, they were very satisfied with the results:
- Performance and Scalability: Satisfied
- Customization & Flexibility: Satisfied
- Multi-channel delivery (physical & digital): Satisfied
- Ease of use of solution: Extremely satisfied
- Simple Integration, Implementation & Onboarding: Extremely satisfied
- Ongoing Support: Very satisfied
- Cloud-based features: Very satisfied
- Feature set: Very satisfied
They also indicated that they were able to reduce time spent processing mail and they improved cross-selling by using on-statement marketing.
The overall impact on RSVP’s processes were positive. Results were recognized in these areas:
- Focus employees on higher value tasks
- Reporting and compliance on outbound communications
- Improved corporate image by creating best-in-class communications