TechValidate Research on Business Process Automation (BPA)


Quadient Case Study

Large Enterprise Professional Services Company

Introduction

This case study of a large enterprise professional services company is based on a November 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

This company is part of an organization that has served customers in the United States for more than 95 years. They also operate in more than 50 countries worldwide.

Challenges

A core business challenge this large, professional services company faced, was that they needed to automate some, or all of their outbound mail processes.

Use Case

Quadient’s document automation solution was chosen for having these important features:

  • Simple implementation to avoid disruption of their business
  • Ease of use of the solution
  • Secure system to protect customer data
  • Reporting and visibility of all outbound communications
  • Support after go live

After deciding on Quadient to be their provider, they were able to send 10,000 – 25,000 communications each month. Prior to Quadient, all outbound communication processes were handled manually so this was a significant improvement.

Results

There were numerous positive results reported once the Quadient solution was implemented. Enabling employees to focus on higher value tasks was highly impacted. Also, these results were reported:

  • Reduced time spent processing mail: greater than 50%
  • Reduced overall costs: 10-25%
  • Improved speed of document delivery: greater than 50%

When asked to rate their satisfaction with Quadient’s solution, this company noted the following:

  • Performance and Scalability: very satisfied
  • Customization & Flexibility: very satisfied
  • Ease of use of solution: extremely satisfied
  • Simple Integration, Implementation & Onboarding: extremely satisfied
  • Cloud-based features: extremely satisfied




About This Data

This data was sourced directly from verified users of Business Process Automation (BPA) by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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