TechValidate Research on Business Process Automation (BPA)

Quadient Case Study

Medium Enterprise Energy & Utilities Company


This case study of a medium enterprise energy & utilities company is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

They are US-based energy and utilities company and serve approximately 280,000 people in their area.

“Quadient has great programs and services for all kinds of businesses.”


The main reason for purchasing a document automation solution was the need to automate some, or all outbound mail processes.

Use Case

Quadient was selected for its ease of use of the solution during the implementation process.

Prior to Quadient, this company handled outbound communication processes manually. With Quadient’s document automation solution they were able to send out more than 100,000 communications each month.


The results of adopting Quadient’s solution were numerous. The software had a high impact in these critical areas:

  • Improved look and feel of outbound communications: High impact
  • Focus employees on higher value tasks: High impact
  • Improved corporate image by creating best-in-class communications: Jigh impact

This company also estimated improvements greater than 50% in the following:

  • Reduced time spent processing mail
  • Reduced overall costs
  • Increased customer satisfaction
  • Improved speed of document delivery
  • Improved cross-selling by using on-statement marketing
  • Eliminated errors

When asked to rate Quadient’s capabilities, this energy and utilities company noted the following:

  • Performance and Scalability: Extremely satisfied
  • Customization & Flexibility: Extremely satisfied
  • Multi-channel delivery (physical & digital): Extremely satisfied
  • Ease of use of solution: Extremely satisfied
  • Simple Integration, Implementation & Onboarding: Extremely satisfied
  • Ongoing Support: Extremely satisfied
  • Cloud-based features: Extremely satisfied
  • Feature set: Extremely satisfied

About This Data

This data was sourced directly from verified users of Business Process Automation (BPA) by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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