The main business challenge that led this large wholesale distribution company to purchase a document automation solution was that they needed to automate some or all, of their outbound mail processes.
Quadient was selected for its ease of use of the solution. This distribution company was able to send 2,000 – 5,000 communications per month.
Once the solution was adopted, this company reported many positive results. Specifically, they noted improvements greater than 50% in these areas:
- Reduced time spent processing mail
- Increased customer satisfaction
- Improved speed of document delivery
- Eliminated errors
Overall, the company was very satisfied with Quadient in these categories:
- Performance and Scalability
- Customization & Flexibility
- Multi-channel delivery (physical & digital)
- Ease of use of solution
- Simple Integration, Implementation & Onboarding
- Ongoing Support
- Cloud-based features
- Feature set