TechValidate Research on Business Process Automation (BPA)


Quadient Case Study

Large Enterprise Wholesale Distribution Company

Introduction

This case study of a large enterprise wholesale distribution company is based on a November 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

The company markets and distributes a comprehensive offering of products and services to customers both inside and outside of the United States.

“The Quadient document automation solution saves us time and we no longer need to manually stuff envelopes.”

Challenges

The main business challenge that led this large wholesale distribution company to purchase a document automation solution was that they needed to automate some or all, of their outbound mail processes.

Use Case

Quadient was selected for its ease of use of the solution. This distribution company was able to send 2,000 – 5,000 communications per month.

Results

Once the solution was adopted, this company reported many positive results. Specifically, they noted improvements greater than 50% in these areas:

  • Reduced time spent processing mail
  • Increased customer satisfaction
  • Improved speed of document delivery
  • Eliminated errors

Overall, the company was very satisfied with Quadient in these categories:

  • Performance and Scalability
  • Customization & Flexibility
  • Multi-channel delivery (physical & digital)
  • Ease of use of solution
  • Simple Integration, Implementation & Onboarding
  • Ongoing Support
  • Cloud-based features
  • Feature set




About This Data

This data was sourced directly from verified users of Business Process Automation (BPA) by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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