TechValidate Research on Business Process Automation (BPA)


Neopost Case Study

William C. Earhart Company, Inc.

Introduction

This William C Earhart Company case study is based on a November 2019 survey of Neopost customers by TechValidate, a 3rd-party research service.

The William C. Earhart Company, Inc, a third party administrator of employee benefits, and has been a leader in the benefits industry since inception.
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“Operationally, we have benefited from digital output and the platform performance. It has also allowed for easier expansion of workflows.”

Challenges

Listed below are the key drivers that led William C. Earhart Company, Inc. to evaluate and ultimately select Quadient. They needed the ability to:

  • Automate some or all outbound mail processes
  • Provide digital delivery channel options for their customers
  • Reduce the overall cost of outbound customer communications
  • Eliminate errors and maintain compliance with internal and external requirements

Use Case

The most important factors that led the William C. Earhart Company to select Quadient’s BPA Solution were the following:

  • Simple implementation to avoid disruption of their business
  • Ease of use of the solution
  • Secure system to protect customer data
  • Reporting and visibility of all outbound communications
  • Support after go live
  • SaaS based architecture to limit IT resource requirements
  • Multi-channel (print & digital) options

With Quadient, they were now able to process between 10,000 – 25,000 outbound communications per month. Prior to implementing Quadient, William C. Earhart was using a legacy system for their communications.

Results

William C. Earhart Company, Inc. achieved the following results with Quadient:

  • Performance and Scalability
  • Customization & Flexibility
  • Multi-channel delivery (physical & digital)
  • Ease of use of solution
  • Simple Integration, Implementation & Onboarding
  • Ongoing Support

They also estimated the following impact the solution had on their organization:

*Increased customer satisfaction: 25-50%
*Improved speed of document delivery: 10-25%

In addition to the above, the following results were achieved:

  • Improved look and feel of outbound communications
  • Reporting and compliance on outbound communications
  • Improved corporate image by creating best-in-class communications




About This Data

This data was sourced directly from verified users of Business Process Automation (BPA) by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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