TechValidate Research on Business Process Automation (BPA)

Quadient Case Study

City of Leon Valley


This case study of City of Leon Valley is based on a November 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

The City of Leon Valley is home to 11,000 plus residents and is located 10 miles from downtown San Antonio. The City is a full service city with public safety departments including the Fire Department, Emergency Management Services, and Police Department. Operational departments include: Administration, Community and Economic Development, Finance, Leon Valley Public Library, Municipal Court, and Public Works departments.

“Quadient provides excellent service and products!”


The City of Leon Valley had some critical business challenges that were impacting their communication abilities. These challenges led them to purchase a document automation solution that would enable them to do the following:

  • Automate some or all outbound mail processes
  • Eliminate a non-core function such as mail processing to focus employees on core tasks
  • Reduce the overall cost of outbound customer communications

Use Case

Quadient was chosen to be their document automation solution provider for having these core abilities:

  • Simple implementation to avoid disruption of their business
  • Ease of use of the solution

With Quadient, the City of Leon Valley could send 2,000 – 5,000 communications each month. Prior to Quadient, communication processes were handled manually.


The City of Leon Valley achieved numerous results with the implementation of the Quadient solution. They saw improvements greater than 50% in these important areas:

  • Reduced time spent processing mail
  • Reduced overall costs
  • Increased customer satisfaction
  • Improved speed of document delivery
  • Eliminated errors

They have also indicated that the Quadient solution has had a high impact on their organization with the following:

  • Improved look and feel of outbound communications
  • Focus employees on higher value tasks
  • Reporting and compliance on outbound communications
  • Improved corporate image by creating best-in-class communications

In addition to the above results, the City of Leon Valley indicated that they were extremely satisfied with Quadient’s solution in these categories:

  • Performance and Scalability
  • Customization & Flexibility
  • Multi-channel delivery (physical & digital)
  • Ease of use of solution
  • Simple Integration, Implementation & Onboarding
  • Ongoing Support
  • Cloud-based features
  • Feature set

About This Data

This data was sourced directly from verified users of Business Process Automation (BPA) by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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