TechValidate Research on Business Process Automation (BPA)

20 Case Studies


Quadient Case Study

Southwestern Health Resources

Introduction

This case study of Southwestern Health Resources is based on an October 2021 survey of Quadient customers by TechValidate, a 3rd-party research service.

“Security. Knowing that our Medicare regulated mail times are being met by a company that has an outstanding business continuity plan. "

“Reduced manual work for 1-2 staff a day. Reduced day to day operations costs. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Quadient:

  • The main drivers for purchasing a document automation solution such as Quadient Impress:
    • Optimize some or all outbound mail processes
    • Eliminate manual mail processing steps to re-allocate key employees to core tasks
    • Reduce the overall cost of outbound customer communications
    • Mitigate risks and maintain compliance with internal and/or external requirements
  • The most important factors when selecting Quadient Impress as their document automation solution:
    • Ease of use of the solution
    • Reporting and visibility of all outbound communications
    • Secure system to protect customer data
    • Simple implementation to avoid disruption to their business
    • Support after go live

Use Case

The key features and functionalities of Quadient that the surveyed company uses:

  • They approximately send between 25,000 and 100,000 customer communications per month.
  • They work in the Compliance department.
  • How they handled outbound communication processes prior to implementing Quadient Impress:
    • Manually

Results

The surveyed company achieved the following results with Quadient:

  • Rates the following capabilities of the solution based on their use of Quadient Impress:
    • ease of use: very satisfied
    • reporting: very satisfied
    • Saas-based architecture: very satisfied
    • secure system: very satisfied
    • simple implementation: very satisfied
    • ongoing support: very satisfied
  • Estimates the impact the solution has had on their department:
    • eliminated errors: > 75%
    • increased customer satisfaction: > 75%
    • improved speed of document delivery: > 75%
    • reduced time spent processing mail: > 75%
    • increased cost savings: > 75%
    • reduced returned mail: 50 – 75%
  • Indicates the impact Quadient Impress has had on their organization:
    • ability to focus employees on higher value tasks: high impact
    • enhanced corporate image by creating best -in-class communications: high impact
    • improved look and feel of outbound communications: high impact
    • reporting and compliance on outbound communications: high impact
    • efficiency and job satisfaction of your employees: high impact

Quadient Case Study

Consolidated Service Group

Introduction

This case study of Consolidated Service Group is based on an October 2021 survey of Quadient customers by TechValidate, a 3rd-party research service.

“Quadient Impress allows our company to focus on more critical tasks by doing the bulk share of the legwork and taking out the guesswork of the mundane tasks.”

“Quadient Impress provides an ease of use solution to help simplify our mailroom services.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Quadient:

  • The main drivers for purchasing a document automation solution such as Quadient Impress:
    • Optimize some or all outbound mail processes
    • Eliminate manual mail processing steps to re-allocate key employees to core tasks
    • Mitigate risks and maintain compliance with internal and/or external requirements
  • The most important factors when selecting Quadient Impress as their document automation solution:
    • Ease of use of the solution
    • SaaS-based architecture to limit IT resource requirements
    • Secure system to protect customer data
    • Simple implementation to avoid disruption to their business
    • Support after go live

Use Case

The key features and functionalities of Quadient that the surveyed company uses:

  • They approximately send between 25,000 and 100,000 customer communications per month.
  • They work in the Facility management/Mail center department.
  • How they handled outbound communication processes prior to implementing Quadient Impress:
    • In-house with a previous version of the solution

Results

The surveyed company achieved the following results with Quadient:

  • Rates the following capabilities of the solution based on their use of Quadient Impress:
    • ease of use: very satisfied
    • multi-channel (print & digital) options: very satisfied
    • Saas-based architecture: very satisfied
    • secure system: very satisfied
    • simple implementation: very satisfied
    • ongoing support: very satisfied
  • Estimates the impact the solution has had on their department:
    • improved speed of document delivery: > 75%
    • reduced time spent processing mail: > 75%
    • increased cost savings: > 75%
    • reduced returned mail: > 75%
  • Indicates the impact Quadient Impress has had on their organization:
    • enhanced corporate image by creating best -in-class communications: high impact
    • improved look and feel of outbound communications: high impact
    • efficiency and job satisfaction of your employees: high impact

Quadient Case Study

Alastin Skincare, Inc.

Introduction

This case study of Alastin Skincare, Inc. is based on an August 2021 survey of Quadient customers by TechValidate, a 3rd-party research service.

“This once monotonous and burdensome task of monthly statements is gone!”

“We spend less hours manually stuffing envelopes which allows us to perform value added work instead.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Quadient:

  • The main drivers for purchasing a document automation solution such as Quadient Impress:
    • Optimize some or all outbound mail processes
    • Eliminate manual mail processing steps to re-allocate key employees to core tasks
  • The most important factors when selecting Quadient Impress as their document automation solution:
    • Ease of use of the solution
    • Simple implementation to avoid disruption to their business

Use Case

The key features and functionalities of Quadient that the surveyed company uses:

  • They approximately send under 3,000 customer communications per month.
  • They work in the Finance/Accounting department.
  • How they handled outbound communication processes prior to implementing Quadient Impress:
    • Manually

Results

The surveyed company achieved the following results with Quadient:

  • Rates the following capabilities of the solution based on their use of Quadient Impress:
    • ease of use: very satisfied
    • reporting: satisfied
    • simple implementation: very satisfied
    • ongoing support: very satisfied
  • Estimates the impact the solution has had on their department:
    • improved speed of document delivery: > 75%
    • reduced time spent processing mail: > 75%
    • increased cost savings: 25 – 50%
    • reduced returned mail: 0 – 10%
  • Indicates the impact Quadient Impress has had on their organization:
    • ability to focus employees on higher value tasks: high impact
    • enhanced corporate image by creating best -in-class communications: high impact
    • improved look and feel of outbound communications: high impact
    • reporting and compliance on outbound communications: high impact
    • efficiency and job satisfaction of your employees: high impact

Quadient Case Study

Small Business Real Estate Company

Introduction

This case study of a small business real estate company is based on an August 2021 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Sending out our daily mail has been more productive”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Quadient:

  • The main drivers for purchasing a document automation solution such as Quadient Impress:
    • Optimize some or all outbound mail processes
  • The most important factors when selecting Quadient Impress as their document automation solution:
    • Simple implementation to avoid disruption to their business

Use Case

The key features and functionalities of Quadient that the surveyed company uses:

  • They approximately send under 3,000 customer communications per month.
  • They work in the office manager department.
  • How they handled outbound communication processes prior to implementing Quadient Impress:
    • In-house using a competitive solution

Results

The surveyed company achieved the following results with Quadient:

  • Rates the following capabilities of the solution based on their use of Quadient Impress:
    • ease of use: very satisfied
    • multi-channel (print & digital) options: very satisfied
    • reporting: very satisfied
    • simple implementation: very satisfied
    • ongoing support: very satisfied
  • Estimates the impact the solution has had on their department:
    • eliminated errors: > 75%
    • increased customer satisfaction: > 75%
    • improved speed of document delivery: > 75%
    • reduced time spent processing mail: > 75%
    • increased cost savings: > 75%
    • reduced returned mail: > 75%
  • Indicates the impact Quadient Impress has had on their organization:
    • ability to focus employees on higher value tasks: high impact
    • enhanced corporate image by creating best -in-class communications: high impact
    • improved look and feel of outbound communications: high impact
    • reporting and compliance on outbound communications: high impact
    • efficiency and job satisfaction of your employees: high impact

Quadient Case Study

Small Business Banking Company

Introduction

This case study of a small business banking company is based on a November 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

This case study is about a small business bank with approximately 25 branches in the southern United States.

“With the Quadient solution, we had less errors, even no errors, because of AIMS.”

Challenges

There were two critical business challenges that led this banking company to purchase a new document automation solution. They needed the following abilities:

  • Automate some or all outbound mail processes
  • Eliminate error and maintain compliance with internal and/or external requirements

Use Case

Quadient’s document automation solution was selected for having these features and services:

  • Simple implementation process to avoid disruption of their business
  • Ease of use of the solution
  • Secure system to protect customer data
  • Reporting and visibility of all outbound communications
  • Support after go live

With their new solution, this banking company was able to send approximately 25,000 – 50,000 communications each month.

Prior to Quadient, all outbound communication processes were handled in-house, using a competitive solution.

Results

Upon implementing Quadient, the following results were achieved:

  • Reduced time spent processing mail: greater than 50%
  • Reduced overall costs: 25-50%
  • Increased customer satisfaction: greater than 50%
  • Improved speed of document delivery: 25-50%
  • Improved cross-selling by using on-statement marketing: 5-10%
  • Eliminated errors: greater than 50%

When asked to provide input on the level of satisfaction for specific capabilities, this banking company noted the following:

  • Performance and Scalability: extremely satisfied
  • Customization & Flexibility: extremely satisfied
  • Multi-channel delivery (physical & digital): very satisfied
  • Ease of use of solution: extremely satisfied
  • Simple Integration, Implementation & Onboarding: extremely satisfied
  • Ongoing Support: extremely satisfied
  • Cloud-based features: extremely satisfied
  • Feature set: extremely satisfied

In terms of impact on their organization, the Quadient document automation solution provided the following:

  • Improved look and feel of outbound communications: high impact
  • Focus employees on higher value tasks: high impact
  • Reporting and compliance on outbound communications: high impact
  • Improved corporate image by creating best-in-class communications: high impact

Quadient Case Study

Medium Enterprise Insurance Company

Introduction

This case study of a medium enterprise insurance company is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

This is a not-for-profit workers’ compensation insurance company based in the United States.

“Quadient’s document automation solution is a good product.”

Challenges

This insurance company needed to address two key challenges with regards to their mailing processes. They needed a document automation solution provider who would give them these capabilities:

  • Automate some or all outbound mail processes
  • Eliminate error and maintain compliance with internal and/or external requirements

Use Case

The most important factors that led them to chose Quadient were the following;

  • Simple implementation to avoid disruption of their business
  • Ease of use of the solution
  • Support after go live

These capabilities enabled them to send more than 100,000 communications each month.

Results

Once the solution was adopted, numerous results were reported. This company was very satisfied in each of these areas of their organization:

  • Performance and Scalability
  • Customization & Flexibility
  • Simple Integration, Implementation & Onboarding
  • Ongoing Support
  • Cloud-based features

They also estimated the following impact on their organization:

  • Reduced time spent processing mail: greater than 50%
  • Increased customer satisfaction: 25-50%
  • Improved speed of document delivery: greater than 50%
  • Improved cross-selling by using on-statement marketing: 5-10%
  • Eliminated errors: greater than 50%

In addition to the above, these results were also reported:

  • Improved look and feel of outbound communications: high impact
  • Focus employees on higher value tasks: high impact
  • Reporting and compliance on outbound communications: high impact
  • Improved corporate image by creating best-in-class communications: moderate impact

Quadient Case Study

Large Enterprise Professional Services Company

Introduction

This case study of a large enterprise professional services company is based on a November 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

This company is part of an organization that has served customers in the United States for more than 95 years. They also operate in more than 50 countries worldwide.

Challenges

A core business challenge this large, professional services company faced, was that they needed to automate some, or all of their outbound mail processes.

Use Case

Quadient’s document automation solution was chosen for having these important features:

  • Simple implementation to avoid disruption of their business
  • Ease of use of the solution
  • Secure system to protect customer data
  • Reporting and visibility of all outbound communications
  • Support after go live

After deciding on Quadient to be their provider, they were able to send 10,000 – 25,000 communications each month. Prior to Quadient, all outbound communication processes were handled manually so this was a significant improvement.

Results

There were numerous positive results reported once the Quadient solution was implemented. Enabling employees to focus on higher value tasks was highly impacted. Also, these results were reported:

  • Reduced time spent processing mail: greater than 50%
  • Reduced overall costs: 10-25%
  • Improved speed of document delivery: greater than 50%

When asked to rate their satisfaction with Quadient’s solution, this company noted the following:

  • Performance and Scalability: very satisfied
  • Customization & Flexibility: very satisfied
  • Ease of use of solution: extremely satisfied
  • Simple Integration, Implementation & Onboarding: extremely satisfied
  • Cloud-based features: extremely satisfied

Quadient Case Study

Small Business Real Estate Company

Introduction

This case study of a small business real estate company is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

This company offers real property management and community association management for homeowners associations (HOA) the United States.

“Quadient’s document automation software is easier to use, more professional and time saving.”

Challenges

To improve business operations, this real estate company needed to automate some, or all, of their outbound mail processes. They also needed to eliminate a non-core function such as mail processing, to focus employees on core tasks.

Use Case

After reviewing document automation solutions, this company selected Quadient for having these core capabilities:

  • Simple implementation to avoid disruption of their business
  • Ease of use of the solution
  • Reporting and visibility of all outbound communications

Previously, their outbound communication processes were handled manually. With the implementation of Quadient, they were able to send approximately 2,000 communications each month.

Results

The results of using the solution were significant. Improvements greater than 50% were achieved in these core areas:

  • Reduced time spent processing mail
  • Reduced overall costs
  • Improved speed of document delivery

When asked to rate the features of the solution, the company reported they were very satisfied in each of these key areas:

  • Performance and Scalability
  • Customization & Flexibility
  • Multi-channel delivery (physical & digital)
  • Ease of use of solution
  • Simple Integration, Implementation & Onboarding
  • Ongoing Support
  • Cloud-based features
  • Feature set

The solution also impacted them in these ways:

  • Improved look and feel of outbound communications
  • Focus employees on higher value tasks
  • Reporting and compliance on outbound communications
  • Improved corporate image by creating best-in-class communications

Quadient Case Study

Large Enterprise Healthcare Company

Introduction

This case study of a large enterprise healthcare company is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

This company is a global medical device company and has delivered treatment to millions of people around the world.

“Quadient provdies good service and support to their clients.”

Challenges

There were 3 key business challenges that led this large healthcare organization to acquire a document automation solution. They needed the ability to:

  • Automate some or all outbound mail processes
  • Eliminate a non-core function such as mail processing to focus employees on core tasks
  • Eliminate error and maintain compliance with internal and/or external requirements

Use Case

These drivers led this company to chose Quadient to be their provider. When selecting Quadient, they considered the following features as being most important:

  • Simple implementation process to avoid disruption of their business
  • Ease of use of the solution
  • Secure system to protect customer data
  • Reporting and visibility of all outbound communications

With Quadient, they could send more than 100,000 communications per month. Previously, all outbound communication processes were handled manually.

Results

When this business was asked to rank their level of satisfaction with the Quadient solution, they provided the following reponses:

  • Performance and Scalability: Very satisfied
  • Customization & Flexibility: Very satisfied
  • Multi-channel delivery (physical & digital): Satisfied
  • Ease of use of solution: Very satisfied
  • Simple Integration, Implementation & Onboarding: Very satisfied
  • Ongoing Support: Very satisfied
  • Cloud-based features: Satisfied
  • Feature set: Very satisfied

Their estimated impact on their business processes included the following:

  • Reduced time spent processing mail: Greater than 50%
  • Improved speed of document delivery: 25-50%
  • Eliminated errors: Greater than 50%

In addition to the above improvements, this healthcare organization stated that the solution had a high impact on these areas as well:

  • Improved look and feel of outbound communications
  • Focus employees on higher value tasks
  • Reporting and compliance on outbound communications
  • Improved corporate image by creating best-in-class communications

Quadient Case Study

State & Local Government

Introduction

This case study of a state & local government is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

This government body represents one of the fastest growing counties in the United States. It has numerous housing options, a highly rated school system, a top-tiered health care system and a variety of recreation and cultural options.

Challenges

The drivers that led this government organization to acquire a document automation solution were the reasons below; they needed the ability to:

  • Automate some or all outbound mail processes
  • Eliminate a non-core function such as mail processing to focus employees on core tasks

Use Case

After considering various competitors, this organization chose Quadient for having these features; ones they considered to be most important:

  • Simple implementation to avoid disruption of their business
  • Ease of use of the solution
  • Support after go live

With Quadient’s document automation solution, they were able to send out 2,000 communications each month. Outbound communications were previously handled manually.

Results

Following the implementation of the software, numerous positive results were achieved. Not only did the solution have a high impact on the look and feel of outbound communications, but the software enabled employees to focus on higher value tasks.

Additional results reported by this company included the following:

  • Reduced time spent processing mail: 25-50%
  • Reduced overall costs: 10-25%
  • Increased customer satisfaction: 10-25%
  • Improved speed of document delivery: Greater than 50%
  • Eliminated errors: Greater than 50%

When asked to rank their level of satisfaction with the Quadient solution, this organization noted the following:

  • Performance and Scalability: Extremely satisfied
  • Customization & Flexibility: Extremely satisfied
  • Multi-channel delivery (physical & digital): Extremely satisfied
  • Ease of use of solution: Extremely satisfied
  • Simple Integration, Implementation & Onboarding: Extremely satisfied
  • Ongoing Support: Extremely satisfied
  • Cloud-based features: Extremely satisfied
  • Feature set: Extremely satisfied

Quadient Case Study

Medium Enterprise Energy & Utilities Company

Introduction

This case study of a medium enterprise energy & utilities company is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

They are US-based energy and utilities company and serve approximately 280,000 people in their area.

“Quadient has great programs and services for all kinds of businesses.”

Challenges

The main reason for purchasing a document automation solution was the need to automate some, or all outbound mail processes.

Use Case

Quadient was selected for its ease of use of the solution during the implementation process.

Prior to Quadient, this company handled outbound communication processes manually. With Quadient’s document automation solution they were able to send out more than 100,000 communications each month.

Results

The results of adopting Quadient’s solution were numerous. The software had a high impact in these critical areas:

  • Improved look and feel of outbound communications: High impact
  • Focus employees on higher value tasks: High impact
  • Improved corporate image by creating best-in-class communications: Jigh impact

This company also estimated improvements greater than 50% in the following:

  • Reduced time spent processing mail
  • Reduced overall costs
  • Increased customer satisfaction
  • Improved speed of document delivery
  • Improved cross-selling by using on-statement marketing
  • Eliminated errors

When asked to rate Quadient’s capabilities, this energy and utilities company noted the following:

  • Performance and Scalability: Extremely satisfied
  • Customization & Flexibility: Extremely satisfied
  • Multi-channel delivery (physical & digital): Extremely satisfied
  • Ease of use of solution: Extremely satisfied
  • Simple Integration, Implementation & Onboarding: Extremely satisfied
  • Ongoing Support: Extremely satisfied
  • Cloud-based features: Extremely satisfied
  • Feature set: Extremely satisfied

Quadient Case Study

State & Local Government

Introduction

This case study of a state and local government agency is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The main drivers for purchasing Quadient’s document automation solution were the following:

  • To automate some or all outbound mail processes
  • To provide digital delivery channel options for their customers
  • To eliminate a non-core function such as mail processing to focus employees on core tasks

Use Case

Quadient was selected for it’s ease of use of the solution and for the reporting and visibility of all outbound communications

Prior to Quadient, this government organization handled outbound communications manually. After implementing Quadient’s solution, they could send approximately 2,000 communications each month.

Results

Numerous results were reported once Quadient was used. This organization noted the following:

  • Reduced time spent processing mail: greater than 50%
  • Reduced overall costs: 25-50%
  • Increased customer satisfaction: greater than 50%
  • Improved speed of document delivery: 25-50%

The impact on these areas was also reported as being high:

  • Focus employees on higher value tasks
  • Reporting and compliance on outbound communications

In terms of the software capabilities, Quadient ranked extremely well is these critical areas:

  • Performance and Scalability: Extremely satisfied
  • Customization & Flexibility: Extremely satisfied
  • Multi-channel delivery (physical & digital): Extremely satisfied
  • Ease of use of solution: Extremely satisfied
  • Simple Integration, Implementation & Onboarding: Extremely satisfied
  • Ongoing Support: Extremely satisfied
  • Cloud-based features: Satisfied
  • Feature set: Extremely satisfied

Quadient Case Study

Large Enterprise Wholesale Distribution Company

Introduction

This case study of a large enterprise wholesale distribution company is based on a November 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

The company markets and distributes a comprehensive offering of products and services to customers both inside and outside of the United States.

“The Quadient document automation solution saves us time and we no longer need to manually stuff envelopes.”

Challenges

The main business challenge that led this large wholesale distribution company to purchase a document automation solution was that they needed to automate some or all, of their outbound mail processes.

Use Case

Quadient was selected for its ease of use of the solution. This distribution company was able to send 2,000 – 5,000 communications per month.

Results

Once the solution was adopted, this company reported many positive results. Specifically, they noted improvements greater than 50% in these areas:

  • Reduced time spent processing mail
  • Increased customer satisfaction
  • Improved speed of document delivery
  • Eliminated errors

Overall, the company was very satisfied with Quadient in these categories:

  • Performance and Scalability
  • Customization & Flexibility
  • Multi-channel delivery (physical & digital)
  • Ease of use of solution
  • Simple Integration, Implementation & Onboarding
  • Ongoing Support
  • Cloud-based features
  • Feature set

Quadient Case Study

C and M Ventures Limited

Introduction

This case study of C and M Ventures Limited is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

“This is an easier document automation solution to use and the equipment is updated.”

Challenges

C and M Ventures Limited (C&M Ventures) was experiencing some challenges with regards to their mailing and communication processes.

They needed a document automation solution provider to give them these specific capabilities:

  • Automate some or all outbound mail processes
  • Provide digital delivery channel options for their customers
  • Eliminate a non-core function such as mail processing to focus employees on core tasks
  • Reduce the overall cost of outbound customer communications

Use Case

Quadient was evaluated and selected for having these important features and services:

  • Simple implementation process to avoid disruption of their business
  • Ease of use of the solution
  • Reporting and visibility of all outbound communications

Once the Quadient software was adopted, C&M Ventures was able to send 25,000 – 50,000 communications each month.

Results

C&M Ventures experienced numerous results with the Quadient document automation solution. They reported improvements greater than 50% in these core areas:

  • Reduced time spent processing mail
  • Reduced overall costs
  • Improved speed of document delivery

When asked to rate the features and services of the solution, C&M Ventures said they were very satisfied in each of these areas of their business:

  • Performance and Scalability
  • Customization & Flexibility
  • Multi-channel delivery (physical & digital)
  • Ease of use of solution
  • Simple Integration, Implementation & Onboarding
  • Ongoing Support
  • Cloud-based features
  • Feature set

Quadient Case Study

Medical Diagnostic Laboratories, L.L.C.

Introduction

This case study of Medical Diagnostic Laboratories, L.L.C. is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

Medical Diagnostic Laboratories, L.L.C. (MDL) serves mainly as a reference laboratory for molecular diagnostic based testing to laboratories, hospitals and physicians worldwide. MDL is comprised of experts in the fields of Molecular Biology, Immunology, Virology, Microbiology, Mycology, Pharmacogenomics, Antimicrobial Resistance and Oncology.

“The solution from Quadient will increase our operational efficiencies. I am looking forward to seeing additional results after more time goes by.”

Challenges

Medical Diagnostic Laboratories, L.L.C. (MDL) was experiencing some challenges with regards to their mailing and communication processes. They needed the ability to do the following:

  • Automate some or all outbound mail processes
  • Eliminate a non-core function such as mail processing to focus employees on core tasks
  • Reduce the overall cost of outbound customer communications
  • Eliminate error and maintain compliance with internal and/or external requirements

Use Case

MDL evaluated and then selected Quadient to be their document automation solution provider. The main reasons they chose Quadient are listed below:

  • Simple implementation process to avoid disruption of their business
  • Ease of use of the solution
  • Secure system to protect customer data
  • Reporting and visibility of all outbound communications
  • Support after go live
  • SaaS based architecture to limit IT resource requirements

With their Quadient solution, MDL could send approximately 50,000 – 100,000 communications each month.

Results

Following the implementation, MDL rated the capabilities of the Quadient solution:

  • Performance and Scalability: Extremely satisfied
  • Customization & Flexibility: Extremely satisfied
  • Multi-channel delivery (physical & digital): Extremely satisfied
  • Ease of use of solution: Extremely satisfied
  • Simple Integration, Implementation & Onboarding: Very satisfied
  • Ongoing Support: Extremely satisfied
  • Cloud-based features: Extremely satisfied
  • Feature set: Extremely satisfied

In addition to the above, MDL estimated the following impact on its organization:

  • Reduced time spent processing mail: 5-10%
  • Reduced overall costs: 5-10%
  • Improved speed of document delivery: 5-10%
  • Eliminated errors: 25-50%

Quadient Case Study

RSVP Consulting

Introduction

This case study of RSVP Consulting is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

RSVP Consulting is an independent business consulting company, specialising in the development and implementation of creative ideas. They offer Billing and Practice Management solutions for hospitals and medical practices, with an emphasis on providing financial stability.

“Quadient’s document automation solutions are better because they make mail processes faster.”

Challenges

RSVP Consulting evaluated and then selected Quadient as they required the ability to automate some or all of their outbound mail processes.

Use Case

The most important factor that led RSVP Consulting to chose Quadient was the fact that Quadient had a simple implementation process. This would prevent them from having any disruption of their business.

RSVP was able to send approximately 2,000 communications each month with Quadient’s document automation solution.

Results

RSVP Consulting was asked to rate the capabilities of the Quadient solution and in most areas, they were very satisfied with the results:

  • Performance and Scalability: Satisfied
  • Customization & Flexibility: Satisfied
  • Multi-channel delivery (physical & digital): Satisfied
  • Ease of use of solution: Extremely satisfied
  • Simple Integration, Implementation & Onboarding: Extremely satisfied
  • Ongoing Support: Very satisfied
  • Cloud-based features: Very satisfied
  • Feature set: Very satisfied

They also indicated that they were able to reduce time spent processing mail and they improved cross-selling by using on-statement marketing.

The overall impact on RSVP’s processes were positive. Results were recognized in these areas:

  • Focus employees on higher value tasks
  • Reporting and compliance on outbound communications
  • Improved corporate image by creating best-in-class communications

Quadient Case Study

Epic Management, L.P.

Introduction

This case study of Epic Management, L.P. is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

EPIC Management, L.P. provides management and consulting services to Southern California physician groups and IPAs. EPIC’s clients have over 200 physicians that provide health services to over 150,000 patients.

“We have benefited from implementing Quadient’s document automation solution because of its accuracy and time management.”

Challenges

There were 3 main drivers that led Epic Management to purchase Quadient’s document automation solution. These included the need to:

  • Automate some or all outbound mail processes
  • Reduce the overall cost of outbound customer communications
  • Eliminate error and maintain compliance with internal and/or external requirements

Use Case

The most important factor for adopting Quadient’s document automation solution was the simple implementation feature which would avoid disruption of their business.

With Quadient, Epic Management was able to send 10,000 – 25,000 communications each month. Prior to this, all outbound communication processes were handled manually.

Results

The results of implementing Quadient were extremely positive. The impact the solution had on their organization is below:

  • Improved look and feel of outbound communications: high impact
  • Focus employees on higher value tasks: high impact
  • Reporting and compliance on outbound communications: high impact
  • Improved corporate image by creating best-in-class communications: moderate impact

They also estimated these results once they started using the solution:

  • Reduced time spent processing mail: greater than 50%
  • Reduced overall costs: 25-50%
  • Increased customer satisfaction: greater than 50%
  • Improved speed of document delivery: greater than 50%
  • Eliminated errors: 10-25%

Overall, Epic Management was very satisified with Quadient’s document automation solution. They rated Quadient’s capabilties in these areas:

  • Performance and Scalability: Very satisfied
  • Customization & Flexibility: Satisfied
  • Multi-channel delivery (physical & digital): extremely satisfied
  • Ease of use of solution: very satisfied
  • Simple Integration, Implementation & Onboarding: Satisfied
  • Ongoing Support: Satisfied
  • Feature set: Extremely satisfied

Quadient Case Study

City of Leon Valley

Introduction

This case study of City of Leon Valley is based on a November 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

The City of Leon Valley is home to 11,000 plus residents and is located 10 miles from downtown San Antonio. The City is a full service city with public safety departments including the Fire Department, Emergency Management Services, and Police Department. Operational departments include: Administration, Community and Economic Development, Finance, Leon Valley Public Library, Municipal Court, and Public Works departments.

“Quadient provides excellent service and products!”

Challenges

The City of Leon Valley had some critical business challenges that were impacting their communication abilities. These challenges led them to purchase a document automation solution that would enable them to do the following:

  • Automate some or all outbound mail processes
  • Eliminate a non-core function such as mail processing to focus employees on core tasks
  • Reduce the overall cost of outbound customer communications

Use Case

Quadient was chosen to be their document automation solution provider for having these core abilities:

  • Simple implementation to avoid disruption of their business
  • Ease of use of the solution

With Quadient, the City of Leon Valley could send 2,000 – 5,000 communications each month. Prior to Quadient, communication processes were handled manually.

Results

The City of Leon Valley achieved numerous results with the implementation of the Quadient solution. They saw improvements greater than 50% in these important areas:

  • Reduced time spent processing mail
  • Reduced overall costs
  • Increased customer satisfaction
  • Improved speed of document delivery
  • Eliminated errors

They have also indicated that the Quadient solution has had a high impact on their organization with the following:

  • Improved look and feel of outbound communications
  • Focus employees on higher value tasks
  • Reporting and compliance on outbound communications
  • Improved corporate image by creating best-in-class communications

In addition to the above results, the City of Leon Valley indicated that they were extremely satisfied with Quadient’s solution in these categories:

  • Performance and Scalability
  • Customization & Flexibility
  • Multi-channel delivery (physical & digital)
  • Ease of use of solution
  • Simple Integration, Implementation & Onboarding
  • Ongoing Support
  • Cloud-based features
  • Feature set

Quadient Case Study

Brandywine Printing

Introduction

This case study of Brandywine Printing is based on a November 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

Brandywine Printing, Inc. has been family owned and operated for over 25 years. They have a strong commitment to service and quality, and strive to keep up with the ever changing technology of the industry.

“We can confidently report to our customers that their mail is being delivered now. Prior to OMS we were just hoping!”

Challenges

Brandywine Printing was experiencing a key business challenge they needed to address. They needed a document automation solution that would help them eliminate error and maintain compliance with internal and/or external requirements.

Use Case

Brandywine Printing selected Quadient for having these important features and abilities:

  • Ease of use of the solution
  • Secure system to protect customer data
  • Reporting and visibility of all outbound communications

With the Quadient document automation solution, Brandywine Printing was able to send more than 100,000 communications per month, to their customers.

Prior to Quadient, all outbound communication processes were handled manually.

Results

Following the implementation of Quadient’s document automation solution, Brandywine Printing reported significant results:

  • Reduced time spent processing mail: greater than 50%
  • Reduced overall costs: greater than 50%
  • Increased customer satisfaction: greater than 50%
  • Improved speed of document delivery: greater than 50%
  • Eliminated errors: greater than 50%

Brandywine Printing reported that the impact of Quadient’s solution was high in these areas of their organization:

  • Focus employees on higher value tasks: high impact
  • Reporting and compliance on outbound communications: high impact

They were also extremely satisfied with the Quadient solution, specifically:

  • Performance and Scalability
  • Customization & Flexibility
  • Ease of use of solution
  • Simple Integration, Implementation & Onboarding
  • Ongoing Support
  • Feature set

Neopost Case Study

William C. Earhart Company, Inc.

Introduction

This William C Earhart Company case study is based on a November 2019 survey of Neopost customers by TechValidate, a 3rd-party research service.

The William C. Earhart Company, Inc, a third party administrator of employee benefits, and has been a leader in the benefits industry since inception.
Validate

“Operationally, we have benefited from digital output and the platform performance. It has also allowed for easier expansion of workflows.”

Challenges

Listed below are the key drivers that led William C. Earhart Company, Inc. to evaluate and ultimately select Quadient. They needed the ability to:

  • Automate some or all outbound mail processes
  • Provide digital delivery channel options for their customers
  • Reduce the overall cost of outbound customer communications
  • Eliminate errors and maintain compliance with internal and external requirements

Use Case

The most important factors that led the William C. Earhart Company to select Quadient’s BPA Solution were the following:

  • Simple implementation to avoid disruption of their business
  • Ease of use of the solution
  • Secure system to protect customer data
  • Reporting and visibility of all outbound communications
  • Support after go live
  • SaaS based architecture to limit IT resource requirements
  • Multi-channel (print & digital) options

With Quadient, they were now able to process between 10,000 – 25,000 outbound communications per month. Prior to implementing Quadient, William C. Earhart was using a legacy system for their communications.

Results

William C. Earhart Company, Inc. achieved the following results with Quadient:

  • Performance and Scalability
  • Customization & Flexibility
  • Multi-channel delivery (physical & digital)
  • Ease of use of solution
  • Simple Integration, Implementation & Onboarding
  • Ongoing Support

They also estimated the following impact the solution had on their organization:

*Increased customer satisfaction: 25-50%
*Improved speed of document delivery: 10-25%

In addition to the above, the following results were achieved:

  • Improved look and feel of outbound communications
  • Reporting and compliance on outbound communications
  • Improved corporate image by creating best-in-class communications



More Research on Business Process Automation (BPA)