Introduction
This case study of Southwestern Health Resources is based on an October 2021 survey of Quadient customers by TechValidate, a 3rd-party research service.
Quadient Case Study
This case study of Southwestern Health Resources is based on an October 2021 survey of Quadient customers by TechValidate, a 3rd-party research service.
“Security. Knowing that our Medicare regulated mail times are being met by a company that has an outstanding business continuity plan. "
“Reduced manual work for 1-2 staff a day. Reduced day to day operations costs. "
The business challenges that led the profiled company to evaluate and ultimately select Quadient:
The key features and functionalities of Quadient that the surveyed company uses:
The surveyed company achieved the following results with Quadient:
Quadient Case Study
This case study of Consolidated Service Group is based on an October 2021 survey of Quadient customers by TechValidate, a 3rd-party research service.
“Quadient Impress allows our company to focus on more critical tasks by doing the bulk share of the legwork and taking out the guesswork of the mundane tasks.”
“Quadient Impress provides an ease of use solution to help simplify our mailroom services.”
The business challenges that led the profiled company to evaluate and ultimately select Quadient:
The key features and functionalities of Quadient that the surveyed company uses:
The surveyed company achieved the following results with Quadient:
Quadient Case Study
This case study of Alastin Skincare, Inc. is based on an August 2021 survey of Quadient customers by TechValidate, a 3rd-party research service.
“This once monotonous and burdensome task of monthly statements is gone!”
“We spend less hours manually stuffing envelopes which allows us to perform value added work instead.”
The business challenges that led the profiled company to evaluate and ultimately select Quadient:
The key features and functionalities of Quadient that the surveyed company uses:
The surveyed company achieved the following results with Quadient:
Quadient Case Study
This case study of a small business real estate company is based on an August 2021 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Sending out our daily mail has been more productive”
The business challenges that led the profiled company to evaluate and ultimately select Quadient:
The key features and functionalities of Quadient that the surveyed company uses:
The surveyed company achieved the following results with Quadient:
Quadient Case Study
This case study of a small business banking company is based on a November 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
This case study is about a small business bank with approximately 25 branches in the southern United States.
“With the Quadient solution, we had less errors, even no errors, because of AIMS.”
There were two critical business challenges that led this banking company to purchase a new document automation solution. They needed the following abilities:
Quadient’s document automation solution was selected for having these features and services:
With their new solution, this banking company was able to send approximately 25,000 – 50,000 communications each month.
Prior to Quadient, all outbound communication processes were handled in-house, using a competitive solution.
Upon implementing Quadient, the following results were achieved:
When asked to provide input on the level of satisfaction for specific capabilities, this banking company noted the following:
In terms of impact on their organization, the Quadient document automation solution provided the following:
Quadient Case Study
This case study of a medium enterprise insurance company is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
This is a not-for-profit workers’ compensation insurance company based in the United States.
“Quadient’s document automation solution is a good product.”
This insurance company needed to address two key challenges with regards to their mailing processes. They needed a document automation solution provider who would give them these capabilities:
The most important factors that led them to chose Quadient were the following;
These capabilities enabled them to send more than 100,000 communications each month.
Once the solution was adopted, numerous results were reported. This company was very satisfied in each of these areas of their organization:
They also estimated the following impact on their organization:
In addition to the above, these results were also reported:
Quadient Case Study
This case study of a large enterprise professional services company is based on a November 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
This company is part of an organization that has served customers in the United States for more than 95 years. They also operate in more than 50 countries worldwide.
A core business challenge this large, professional services company faced, was that they needed to automate some, or all of their outbound mail processes.
Quadient’s document automation solution was chosen for having these important features:
After deciding on Quadient to be their provider, they were able to send 10,000 – 25,000 communications each month. Prior to Quadient, all outbound communication processes were handled manually so this was a significant improvement.
There were numerous positive results reported once the Quadient solution was implemented. Enabling employees to focus on higher value tasks was highly impacted. Also, these results were reported:
When asked to rate their satisfaction with Quadient’s solution, this company noted the following:
Quadient Case Study
This case study of a small business real estate company is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
This company offers real property management and community association management for homeowners associations (HOA) the United States.
“Quadient’s document automation software is easier to use, more professional and time saving.”
To improve business operations, this real estate company needed to automate some, or all, of their outbound mail processes. They also needed to eliminate a non-core function such as mail processing, to focus employees on core tasks.
After reviewing document automation solutions, this company selected Quadient for having these core capabilities:
Previously, their outbound communication processes were handled manually. With the implementation of Quadient, they were able to send approximately 2,000 communications each month.
The results of using the solution were significant. Improvements greater than 50% were achieved in these core areas:
When asked to rate the features of the solution, the company reported they were very satisfied in each of these key areas:
The solution also impacted them in these ways:
Quadient Case Study
This case study of a large enterprise healthcare company is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
This company is a global medical device company and has delivered treatment to millions of people around the world.
“Quadient provdies good service and support to their clients.”
There were 3 key business challenges that led this large healthcare organization to acquire a document automation solution. They needed the ability to:
These drivers led this company to chose Quadient to be their provider. When selecting Quadient, they considered the following features as being most important:
With Quadient, they could send more than 100,000 communications per month. Previously, all outbound communication processes were handled manually.
When this business was asked to rank their level of satisfaction with the Quadient solution, they provided the following reponses:
Their estimated impact on their business processes included the following:
In addition to the above improvements, this healthcare organization stated that the solution had a high impact on these areas as well:
Quadient Case Study
This case study of a state & local government is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
This government body represents one of the fastest growing counties in the United States. It has numerous housing options, a highly rated school system, a top-tiered health care system and a variety of recreation and cultural options.
The drivers that led this government organization to acquire a document automation solution were the reasons below; they needed the ability to:
After considering various competitors, this organization chose Quadient for having these features; ones they considered to be most important:
With Quadient’s document automation solution, they were able to send out 2,000 communications each month. Outbound communications were previously handled manually.
Following the implementation of the software, numerous positive results were achieved. Not only did the solution have a high impact on the look and feel of outbound communications, but the software enabled employees to focus on higher value tasks.
Additional results reported by this company included the following:
When asked to rank their level of satisfaction with the Quadient solution, this organization noted the following:
Quadient Case Study
This case study of a medium enterprise energy & utilities company is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
They are US-based energy and utilities company and serve approximately 280,000 people in their area.
“Quadient has great programs and services for all kinds of businesses.”
The main reason for purchasing a document automation solution was the need to automate some, or all outbound mail processes.
Quadient was selected for its ease of use of the solution during the implementation process.
Prior to Quadient, this company handled outbound communication processes manually. With Quadient’s document automation solution they were able to send out more than 100,000 communications each month.
The results of adopting Quadient’s solution were numerous. The software had a high impact in these critical areas:
This company also estimated improvements greater than 50% in the following:
When asked to rate Quadient’s capabilities, this energy and utilities company noted the following:
Quadient Case Study
This case study of a state and local government agency is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
The main drivers for purchasing Quadient’s document automation solution were the following:
Quadient was selected for it’s ease of use of the solution and for the reporting and visibility of all outbound communications
Prior to Quadient, this government organization handled outbound communications manually. After implementing Quadient’s solution, they could send approximately 2,000 communications each month.
Numerous results were reported once Quadient was used. This organization noted the following:
The impact on these areas was also reported as being high:
In terms of the software capabilities, Quadient ranked extremely well is these critical areas:
Quadient Case Study
This case study of a large enterprise wholesale distribution company is based on a November 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
The company markets and distributes a comprehensive offering of products and services to customers both inside and outside of the United States.
“The Quadient document automation solution saves us time and we no longer need to manually stuff envelopes.”
The main business challenge that led this large wholesale distribution company to purchase a document automation solution was that they needed to automate some or all, of their outbound mail processes.
Quadient was selected for its ease of use of the solution. This distribution company was able to send 2,000 – 5,000 communications per month.
Once the solution was adopted, this company reported many positive results. Specifically, they noted improvements greater than 50% in these areas:
Overall, the company was very satisfied with Quadient in these categories:
Quadient Case Study
This case study of C and M Ventures Limited is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.
“This is an easier document automation solution to use and the equipment is updated.”
C and M Ventures Limited (C&M Ventures) was experiencing some challenges with regards to their mailing and communication processes.
They needed a document automation solution provider to give them these specific capabilities:
Quadient was evaluated and selected for having these important features and services:
Once the Quadient software was adopted, C&M Ventures was able to send 25,000 – 50,000 communications each month.
C&M Ventures experienced numerous results with the Quadient document automation solution. They reported improvements greater than 50% in these core areas:
When asked to rate the features and services of the solution, C&M Ventures said they were very satisfied in each of these areas of their business:
Quadient Case Study
This case study of Medical Diagnostic Laboratories, L.L.C. is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.
Medical Diagnostic Laboratories, L.L.C. (MDL) serves mainly as a reference laboratory for molecular diagnostic based testing to laboratories, hospitals and physicians worldwide. MDL is comprised of experts in the fields of Molecular Biology, Immunology, Virology, Microbiology, Mycology, Pharmacogenomics, Antimicrobial Resistance and Oncology.
“The solution from Quadient will increase our operational efficiencies. I am looking forward to seeing additional results after more time goes by.”
Medical Diagnostic Laboratories, L.L.C. (MDL) was experiencing some challenges with regards to their mailing and communication processes. They needed the ability to do the following:
MDL evaluated and then selected Quadient to be their document automation solution provider. The main reasons they chose Quadient are listed below:
With their Quadient solution, MDL could send approximately 50,000 – 100,000 communications each month.
Following the implementation, MDL rated the capabilities of the Quadient solution:
In addition to the above, MDL estimated the following impact on its organization:
Quadient Case Study
This case study of RSVP Consulting is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.
RSVP Consulting is an independent business consulting company, specialising in the development and implementation of creative ideas. They offer Billing and Practice Management solutions for hospitals and medical practices, with an emphasis on providing financial stability.
“Quadient’s document automation solutions are better because they make mail processes faster.”
RSVP Consulting evaluated and then selected Quadient as they required the ability to automate some or all of their outbound mail processes.
The most important factor that led RSVP Consulting to chose Quadient was the fact that Quadient had a simple implementation process. This would prevent them from having any disruption of their business.
RSVP was able to send approximately 2,000 communications each month with Quadient’s document automation solution.
RSVP Consulting was asked to rate the capabilities of the Quadient solution and in most areas, they were very satisfied with the results:
They also indicated that they were able to reduce time spent processing mail and they improved cross-selling by using on-statement marketing.
The overall impact on RSVP’s processes were positive. Results were recognized in these areas:
Quadient Case Study
This case study of Epic Management, L.P. is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.
EPIC Management, L.P. provides management and consulting services to Southern California physician groups and IPAs. EPIC’s clients have over 200 physicians that provide health services to over 150,000 patients.
“We have benefited from implementing Quadient’s document automation solution because of its accuracy and time management.”
There were 3 main drivers that led Epic Management to purchase Quadient’s document automation solution. These included the need to:
The most important factor for adopting Quadient’s document automation solution was the simple implementation feature which would avoid disruption of their business.
With Quadient, Epic Management was able to send 10,000 – 25,000 communications each month. Prior to this, all outbound communication processes were handled manually.
The results of implementing Quadient were extremely positive. The impact the solution had on their organization is below:
They also estimated these results once they started using the solution:
Overall, Epic Management was very satisified with Quadient’s document automation solution. They rated Quadient’s capabilties in these areas:
Quadient Case Study
This case study of City of Leon Valley is based on a November 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.
The City of Leon Valley is home to 11,000 plus residents and is located 10 miles from downtown San Antonio. The City is a full service city with public safety departments including the Fire Department, Emergency Management Services, and Police Department. Operational departments include: Administration, Community and Economic Development, Finance, Leon Valley Public Library, Municipal Court, and Public Works departments.
“Quadient provides excellent service and products!”
The City of Leon Valley had some critical business challenges that were impacting their communication abilities. These challenges led them to purchase a document automation solution that would enable them to do the following:
Quadient was chosen to be their document automation solution provider for having these core abilities:
With Quadient, the City of Leon Valley could send 2,000 – 5,000 communications each month. Prior to Quadient, communication processes were handled manually.
The City of Leon Valley achieved numerous results with the implementation of the Quadient solution. They saw improvements greater than 50% in these important areas:
They have also indicated that the Quadient solution has had a high impact on their organization with the following:
In addition to the above results, the City of Leon Valley indicated that they were extremely satisfied with Quadient’s solution in these categories:
Quadient Case Study
This case study of Brandywine Printing is based on a November 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.
Brandywine Printing, Inc. has been family owned and operated for over 25 years. They have a strong commitment to service and quality, and strive to keep up with the ever changing technology of the industry.
“We can confidently report to our customers that their mail is being delivered now. Prior to OMS we were just hoping!”
Brandywine Printing was experiencing a key business challenge they needed to address. They needed a document automation solution that would help them eliminate error and maintain compliance with internal and/or external requirements.
Brandywine Printing selected Quadient for having these important features and abilities:
With the Quadient document automation solution, Brandywine Printing was able to send more than 100,000 communications per month, to their customers.
Prior to Quadient, all outbound communication processes were handled manually.
Following the implementation of Quadient’s document automation solution, Brandywine Printing reported significant results:
Brandywine Printing reported that the impact of Quadient’s solution was high in these areas of their organization:
They were also extremely satisfied with the Quadient solution, specifically:
Neopost Case Study
This William C Earhart Company case study is based on a November 2019 survey of Neopost customers by TechValidate, a 3rd-party research service.
The William C. Earhart Company, Inc, a third party administrator of employee benefits, and has been a leader in the benefits industry since inception.
Validate
“Operationally, we have benefited from digital output and the platform performance. It has also allowed for easier expansion of workflows.”
Listed below are the key drivers that led William C. Earhart Company, Inc. to evaluate and ultimately select Quadient. They needed the ability to:
The most important factors that led the William C. Earhart Company to select Quadient’s BPA Solution were the following:
With Quadient, they were now able to process between 10,000 – 25,000 outbound communications per month. Prior to implementing Quadient, William C. Earhart was using a legacy system for their communications.
William C. Earhart Company, Inc. achieved the following results with Quadient:
They also estimated the following impact the solution had on their organization:
*Increased customer satisfaction: 25-50%
*Improved speed of document delivery: 10-25%
In addition to the above, the following results were achieved: