Challenges
There were two critical business challenges that led this banking company to purchase a new document automation solution. They needed the following abilities:
- Automate some or all outbound mail processes
- Eliminate error and maintain compliance with internal and/or external requirements
Use Case
Quadient’s document automation solution was selected for having these features and services:
- Simple implementation process to avoid disruption of their business
- Ease of use of the solution
- Secure system to protect customer data
- Reporting and visibility of all outbound communications
- Support after go live
With their new solution, this banking company was able to send approximately 25,000 – 50,000 communications each month.
Prior to Quadient, all outbound communication processes were handled in-house, using a competitive solution.
Results
Upon implementing Quadient, the following results were achieved:
- Reduced time spent processing mail: greater than 50%
- Reduced overall costs: 25-50%
- Increased customer satisfaction: greater than 50%
- Improved speed of document delivery: 25-50%
- Improved cross-selling by using on-statement marketing: 5-10%
- Eliminated errors: greater than 50%
When asked to provide input on the level of satisfaction for specific capabilities, this banking company noted the following:
- Performance and Scalability: extremely satisfied
- Customization & Flexibility: extremely satisfied
- Multi-channel delivery (physical & digital): very satisfied
- Ease of use of solution: extremely satisfied
- Simple Integration, Implementation & Onboarding: extremely satisfied
- Ongoing Support: extremely satisfied
- Cloud-based features: extremely satisfied
- Feature set: extremely satisfied
In terms of impact on their organization, the Quadient document automation solution provided the following:
- Improved look and feel of outbound communications: high impact
- Focus employees on higher value tasks: high impact
- Reporting and compliance on outbound communications: high impact
- Improved corporate image by creating best-in-class communications: high impact