TechValidate Research on Business Process Automation (BPA)

These pages present data that TechValidate has sourced via direct research with verified customers and users of Business Process Automation (BPA). TechValidate stands behind the authenticity of all published data. Learn more »



123 Customers Surveyed

1,000 Data Points Collected

29 Published TechFacts

1 Published Chart

17 Published Case Studies



Selected Research Highlights


Quadient Case Study

C and M Ventures Limited

Introduction

This case study of C and M Ventures Limited is based on a December 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

“This is an easier document automation solution to use and the equipment is updated.”

Challenges

C and M Ventures Limited (C&M Ventures) was experiencing some challenges with regards to their mailing and communication processes.

They needed a document automation solution provider to give them these specific capabilities:

  • Automate some or all outbound mail processes
  • Provide digital delivery channel options for their customers
  • Eliminate a non-core function such as mail processing to focus employees on core tasks
  • Reduce the overall cost of outbound customer communications

Use Case

Quadient was evaluated and selected for having these important features and services:

  • Simple implementation process to avoid disruption of their business
  • Ease of use of the solution
  • Reporting and visibility of all outbound communications

Once the Quadient software was adopted, C&M Ventures was able to send 25,000 – 50,000 communications each month.

Results

C&M Ventures experienced numerous results with the Quadient document automation solution. They reported improvements greater than 50% in these core areas:

  • Reduced time spent processing mail
  • Reduced overall costs
  • Improved speed of document delivery

When asked to rate the features and services of the solution, C&M Ventures said they were very satisfied in each of these areas of their business:

  • Performance and Scalability
  • Customization & Flexibility
  • Multi-channel delivery (physical & digital)
  • Ease of use of solution
  • Simple Integration, Implementation & Onboarding
  • Ongoing Support
  • Cloud-based features
  • Feature set

Quadient Customer Research

Quadient BPA Survey Results

Main business drivers for implementing Quadient’s Business Process Automation solution:

Automate some or all outbound mail processes
79%
Provide digital delivery channel options for our customers
13%
Eliminate a non-core function such as mail processing to focus employees on core tasks
36%
Reduce the overall cost of outbound customer communications
25%
Eliminate error and maintain compliance with internal and/or external requirements
30%
Other
8%

Quadient Case Study

RSVP Consulting

Introduction

This case study of RSVP Consulting is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

RSVP Consulting is an independent business consulting company, specialising in the development and implementation of creative ideas. They offer Billing and Practice Management solutions for hospitals and medical practices, with an emphasis on providing financial stability.

“Quadient’s document automation solutions are better because they make mail processes faster.”

Challenges

RSVP Consulting evaluated and then selected Quadient as they required the ability to automate some or all of their outbound mail processes.

Use Case

The most important factor that led RSVP Consulting to chose Quadient was the fact that Quadient had a simple implementation process. This would prevent them from having any disruption of their business.

RSVP was able to send approximately 2,000 communications each month with Quadient’s document automation solution.

Results

RSVP Consulting was asked to rate the capabilities of the Quadient solution and in most areas, they were very satisfied with the results:

  • Performance and Scalability: Satisfied
  • Customization & Flexibility: Satisfied
  • Multi-channel delivery (physical & digital): Satisfied
  • Ease of use of solution: Extremely satisfied
  • Simple Integration, Implementation & Onboarding: Extremely satisfied
  • Ongoing Support: Very satisfied
  • Cloud-based features: Very satisfied
  • Feature set: Very satisfied

They also indicated that they were able to reduce time spent processing mail and they improved cross-selling by using on-statement marketing.

The overall impact on RSVP’s processes were positive. Results were recognized in these areas:

  • Focus employees on higher value tasks
  • Reporting and compliance on outbound communications
  • Improved corporate image by creating best-in-class communications

Quadient Customer Testimonial

“Quadient’s document automation software is easier to use, more professional and time saving.”

Business Professional, Small Business Real Estate Company

Neopost Customer Statistic

Business Process Automation

88% of surveyed organizations realized positive benefits having high value employees focus on higher value tasks.

88%


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