TechValidate Research on Business Process Automation (BPA)

These pages present data that TechValidate has sourced via direct research with verified customers and users of Business Process Automation (BPA). TechValidate stands behind the authenticity of all published data. Learn more »



635 Data Points Collected

29 Published TechFacts

1 Published Chart

16 Published Case Studies



Selected Research Highlights


Quadient Case Study

Brandywine Printing

Introduction

This case study of Brandywine Printing is based on a November 2019 survey of Quadient customers by TechValidate, a 3rd-party research service.

Brandywine Printing, Inc. has been family owned and operated for over 25 years. They have a strong commitment to service and quality, and strive to keep up with the ever changing technology of the industry.

“We can confidently report to our customers that their mail is being delivered now. Prior to OMS we were just hoping!”

Challenges

Brandywine Printing was experiencing a key business challenge they needed to address. They needed a document automation solution that would help them eliminate error and maintain compliance with internal and/or external requirements.

Use Case

Brandywine Printing selected Quadient for having these important features and abilities:

  • Ease of use of the solution
  • Secure system to protect customer data
  • Reporting and visibility of all outbound communications

With the Quadient document automation solution, Brandywine Printing was able to send more than 100,000 communications per month, to their customers.

Prior to Quadient, all outbound communication processes were handled manually.

Results

Following the implementation of Quadient’s document automation solution, Brandywine Printing reported significant results:

  • Reduced time spent processing mail: greater than 50%
  • Reduced overall costs: greater than 50%
  • Increased customer satisfaction: greater than 50%
  • Improved speed of document delivery: greater than 50%
  • Eliminated errors: greater than 50%

Brandywine Printing reported that the impact of Quadient’s solution was high in these areas of their organization:

  • Focus employees on higher value tasks: high impact
  • Reporting and compliance on outbound communications: high impact

They were also extremely satisfied with the Quadient solution, specifically:

  • Performance and Scalability
  • Customization & Flexibility
  • Ease of use of solution
  • Simple Integration, Implementation & Onboarding
  • Ongoing Support
  • Feature set

Quadient Customer Research

Quadient BPA Survey Results

Main business drivers for implementing Quadient’s Business Process Automation solution:

Automate some or all outbound mail processes
79%
Provide digital delivery channel options for our customers
13%
Eliminate a non-core function such as mail processing to focus employees on core tasks
36%
Reduce the overall cost of outbound customer communications
25%
Eliminate error and maintain compliance with internal and/or external requirements
30%
Other
8%

Quadient Customer Testimonial

“We have benefited from implementing Quadient’s document automation solution because of its accuracy and time management.”

Kristin Marutsos, Business Professional, Epic Management

Quadient Customer Testimonial

“Quadient’s document automation solutions are better because they make mail processes faster.”

Digna Reus, President, RSVP Consulting

Quadient Case Study

State & Local Government

Introduction

This case study of a state and local government agency is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The main drivers for purchasing Quadient’s document automation solution were the following:

  • To automate some or all outbound mail processes
  • To provide digital delivery channel options for their customers
  • To eliminate a non-core function such as mail processing to focus employees on core tasks

Use Case

Quadient was selected for it’s ease of use of the solution and for the reporting and visibility of all outbound communications

Prior to Quadient, this government organization handled outbound communications manually. After implementing Quadient’s solution, they could send approximately 2,000 communications each month.

Results

Numerous results were reported once Quadient was used. This organization noted the following:

  • Reduced time spent processing mail: greater than 50%
  • Reduced overall costs: 25-50%
  • Increased customer satisfaction: greater than 50%
  • Improved speed of document delivery: 25-50%

The impact on these areas was also reported as being high:

  • Focus employees on higher value tasks
  • Reporting and compliance on outbound communications

In terms of the software capabilities, Quadient ranked extremely well is these critical areas:

  • Performance and Scalability: Extremely satisfied
  • Customization & Flexibility: Extremely satisfied
  • Multi-channel delivery (physical & digital): Extremely satisfied
  • Ease of use of solution: Extremely satisfied
  • Simple Integration, Implementation & Onboarding: Extremely satisfied
  • Ongoing Support: Extremely satisfied
  • Cloud-based features: Satisfied
  • Feature set: Extremely satisfied


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