TechValidate Research on Business Process Automation (BPA)

These pages present data that TechValidate has sourced via direct research with verified customers and users of Business Process Automation (BPA). TechValidate stands behind the authenticity of all published data. Learn more »

230 Customers Surveyed

1,698 Data Points Collected

66 Published TechFacts

7 Published Charts

31 Published Case Studies

Selected Research Highlights

Quadient Customer Satisfaction Rating

Anna Shields, a CFO at Jim’s Pharmacy & Home Health, would be very likely to recommend Quadient for this reason:

Ease of use, cost effective shipping solutions, Quadient Impress Postal service for mailing statements has been transformative for our business!

Quadient Customer Research

What were your main drivers for purchasing Quadient Impress?

To optimize some or all outbound mail processes
Gain more visibility and control over customer communications
Provide digital delivery/paperless channel options for customers
Eliminate manual mail processing steps to re-allocate key employees to core tasks
Reduce the overall cost of outbound customer communications
Mitigate risks and maintain compliance with internal and/or external requirements

Quadient Case Study

Medium Enterprise Energy & Utilities Company


This case study of a medium enterprise energy & utilities company is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

They are US-based energy and utilities company and serve approximately 280,000 people in their area.

“Quadient has great programs and services for all kinds of businesses.”


The main reason for purchasing a document automation solution was the need to automate some, or all outbound mail processes.

Use Case

Quadient was selected for its ease of use of the solution during the implementation process.

Prior to Quadient, this company handled outbound communication processes manually. With Quadient’s document automation solution they were able to send out more than 100,000 communications each month.


The results of adopting Quadient’s solution were numerous. The software had a high impact in these critical areas:

  • Improved look and feel of outbound communications: High impact
  • Focus employees on higher value tasks: High impact
  • Improved corporate image by creating best-in-class communications: Jigh impact

This company also estimated improvements greater than 50% in the following:

  • Reduced time spent processing mail
  • Reduced overall costs
  • Increased customer satisfaction
  • Improved speed of document delivery
  • Improved cross-selling by using on-statement marketing
  • Eliminated errors

When asked to rate Quadient’s capabilities, this energy and utilities company noted the following:

  • Performance and Scalability: Extremely satisfied
  • Customization & Flexibility: Extremely satisfied
  • Multi-channel delivery (physical & digital): Extremely satisfied
  • Ease of use of solution: Extremely satisfied
  • Simple Integration, Implementation & Onboarding: Extremely satisfied
  • Ongoing Support: Extremely satisfied
  • Cloud-based features: Extremely satisfied
  • Feature set: Extremely satisfied

Quadient Case Study

Small Business Communities Company


This case study of a small business communities company is based on an October 2021 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The streamlining of generating to mailing has been seamless.”

“More time to focus on other areas of the job rather than just the mail.”


The business challenges that led the profiled company to evaluate and ultimately select Quadient:

  • The main drivers for purchasing a document automation solution such as Quadient Impress:
    • Optimize some or all outbound mail processes
  • The most important factors when selecting Quadient Impress as their document automation solution:
    • Ease of use of the solution

Use Case

The key features and functionalities of Quadient that the surveyed company uses:

  • They approximately send between 3,000 and 10,000 customer communications per month.
  • They work in the Facility management/Mail center department.
  • How they handled outbound communication processes prior to implementing Quadient Impress:
    • Manually


The surveyed company achieved the following results with Quadient:

  • Rates the following capabilities of the solution based on their use of Quadient Impress:
    • ease of use: very satisfied
    • multi-channel (print & digital) options: very satisfied
    • reporting: very satisfied
    • Saas-based architecture: very satisfied
    • secure system: very satisfied
    • simple implementation: very satisfied
    • ongoing support: very satisfied
  • Estimates the impact the solution has had on their department:
    • eliminated errors: > 75%
    • increased customer satisfaction: > 75%
    • improved speed of document delivery: > 75%
    • reduced time spent processing mail: > 75%
    • increased cost savings: > 75%
    • reduced returned mail: > 75%
  • Indicates the impact Quadient Impress has had on their organization:
    • ability to focus employees on higher value tasks: high impact
    • enhanced corporate image by creating best -in-class communications: high impact
    • improved look and feel of outbound communications: high impact
    • reporting and compliance on outbound communications: high impact
    • efficiency and job satisfaction of your employees: high impact

Quadient Customer Testimonial

We spend less on paper and copier. Sending mail is far quicker than doing it manually.

Joe Aguilos, Student Housing Coordinator, Rose Hill Asset Management Corporation DBA Rham co

Quadient Customer Research

What department do you work in at your organization?

Facility management/Mail center: 22%
Finance/Accounting: 37%
Human Resources/Payroll: 0%
IT: 10%
Legal: 2%
Marketing: 0%
Operations/Order to cash: 2%
Other: 27%

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