TechValidate Research on Business Process Automation (BPA)

These pages present data that TechValidate has sourced via direct research with verified customers and users of Business Process Automation (BPA). TechValidate stands behind the authenticity of all published data. Learn more »



230 Customers Surveyed

1,698 Data Points Collected

68 Published TechFacts

13 Published Charts

31 Published Case Studies



Selected Research Highlights


Quadient Customer Research

What were your main drivers for purchasing a document automation solution such as Quadient Impress?

To optimize some or all outbound mail processes
71%
Gain more visibility and control over customer communications
10%
Provide digital delivery/paperless channel options for customers
14%
Eliminate manual mail processing steps to re-allocate key employees to core tasks
47%
Reduce the overall cost of outbound customer communications
28%
Mitigate risks and maintain compliance with internal and/or external requirements
14%
Other
9%

Quadient Customer Testimonial

How has your job benefited after implementing the document automation solution:

Opportunity to work from home and still mail letters.

Distribution Professional, Medium Enterprise Professional Services Company

Quadient Customer Research

What department do you work in at your organization?

Facility management/Mail center: 22%
Finance/Accounting: 37%
Human Resources/Payroll: 0%
IT: 10%
Legal: 2%
Marketing: 0%
Operations/Order to cash: 2%
Other: 27%

Quadient Case Study

Small Business Environmental Services & Equipment Company

Introduction

This case study of a small business environmental services & equipment company is based on an October 2021 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With us now using this system, we are able to focus more on other tasks then having to take one to two employees away from everyday tasks to get mail out in a timely manner.”

“With being able to do the billing in the background, we are able to make sure other tasks are completed for the day.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Quadient:

  • The main drivers for purchasing a document automation solution such as Quadient Impress:
    • Optimize some or all outbound mail processes
    • Eliminate manual mail processing steps to re-allocate key employees to core tasks
  • The most important factors when selecting Quadient Impress as their document automation solution:
    • Ease of use of the solution
    • Secure system to protect customer data
    • Simple implementation to avoid disruption to their business

Use Case

The key features and functionalities of Quadient that the surveyed company uses:

  • They approximately send between 3,000 and 10,000 customer communications per month.
  • They work in the Facility management/Mail center department.
  • How they handled outbound communication processes prior to implementing Quadient Impress:
    • Manually

Results

The surveyed company achieved the following results with Quadient:

  • Rates the following capabilities of the solution based on their use of Quadient Impress:
    • ease of use: very satisfied
    • reporting: very satisfied
    • secure system: very satisfied
    • simple implementation: very satisfied
    • ongoing support: very satisfied
  • Estimates the impact the solution has had on their department:
    • eliminated errors: > 75%
    • increased customer satisfaction: > 75%
    • improved speed of document delivery: > 75%
    • reduced time spent processing mail: > 75%
    • increased cost savings: > 75%
    • reduced returned mail: 50 – 75%
  • Indicates the impact Quadient Impress has had on their organization:
    • ability to focus employees on higher value tasks: high impact
    • enhanced corporate image by creating best -in-class communications: high impact
    • improved look and feel of outbound communications: high impact
    • reporting and compliance on outbound communications: high impact
    • efficiency and job satisfaction of your employees: high impact

Quadient Case Study

State & Local Government

Introduction

This case study of a state & local government is based on an October 2019 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

This government body represents one of the fastest growing counties in the United States. It has numerous housing options, a highly rated school system, a top-tiered health care system and a variety of recreation and cultural options.

Challenges

The drivers that led this government organization to acquire a document automation solution were the reasons below; they needed the ability to:

  • Automate some or all outbound mail processes
  • Eliminate a non-core function such as mail processing to focus employees on core tasks

Use Case

After considering various competitors, this organization chose Quadient for having these features; ones they considered to be most important:

  • Simple implementation to avoid disruption of their business
  • Ease of use of the solution
  • Support after go live

With Quadient’s document automation solution, they were able to send out 2,000 communications each month. Outbound communications were previously handled manually.

Results

Following the implementation of the software, numerous positive results were achieved. Not only did the solution have a high impact on the look and feel of outbound communications, but the software enabled employees to focus on higher value tasks.

Additional results reported by this company included the following:

  • Reduced time spent processing mail: 25-50%
  • Reduced overall costs: 10-25%
  • Increased customer satisfaction: 10-25%
  • Improved speed of document delivery: Greater than 50%
  • Eliminated errors: Greater than 50%

When asked to rank their level of satisfaction with the Quadient solution, this organization noted the following:

  • Performance and Scalability: Extremely satisfied
  • Customization & Flexibility: Extremely satisfied
  • Multi-channel delivery (physical & digital): Extremely satisfied
  • Ease of use of solution: Extremely satisfied
  • Simple Integration, Implementation & Onboarding: Extremely satisfied
  • Ongoing Support: Extremely satisfied
  • Cloud-based features: Extremely satisfied
  • Feature set: Extremely satisfied

Neopost Customer Statistic

Cost Savings

61% of surveyed organizations reduced their overall costs by 25% or more using Quadient’s BPA solutions.

61%


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