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TechValidate Research on Quadient

These pages present data that TechValidate has sourced via direct research with verified customers and users of Quadient. TechValidate stands behind the authenticity of all published data. Learn more »



1,702 Customers Surveyed

12,290 Data Points Collected

273 Published TechFacts

22 Published Charts

164 Published Case Studies



Featured Research Collections for Quadient

Curated collections and slideshows of TechValidate research data on Quadient.



Selected Research Highlights


Quadient® Inspire Case Study

Small Business Professional Services Company

Introduction

This case study of a small business professional services company is based on a November 2016 survey of Quadient® Inspire customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Our customers seem impressed with Quadient® Inspire’s ability to take their data as is and merge and transform it to meet the needs of their business rules. We’ve been able to successfully automate many products in the last 5 years with Quadient® Inspire.”

“AFP output has really improved our integrity for our clients that depend on full integrity for compliance purposes.”

Challenges

Top drivers for purchasing Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Sophisticated data handling and automation capabilities
  • Meet compliance regulations and reduce risk

Use Case

The company sends 1-10 million customer communications per month using Quadient® Inspire.

They required the following capabilities:

  • The ability to quickly proof output
  • Integration with multiple IT systems
  • Regulatory compliance control

Results

Prior to selecting Quadient® Inspire, the company evaluated the following other vendors:

  • EMC (xPression)
  • HP (Exstream)
  • Opentext (Streamserve, Actuate, Legodo)
  • Oracle
  • Pitney Bowes / Doc1
  • Thunderhead

The company rates the following Quadient capabilities as significantly better than the competition:

  • Performance and Scalability
  • Quadient Integration capabilities
  • OmniChannel design & proofing
  • Scope of features available

The company has realized the following benefits with Quadient® Inspire:

  • Up to 10% reduction in time to create omni-channel communications
  • Up to 25% improved customer satisfaction
  • 10-25% increase in volume of customer communications
  • Streamlined processes and workflow automation
  • A single end-to-end platform to manage campaigns
  • Improved the efficiency of customer communications development
  • Quick omni-channel proofing
  • Quick and efficient integration of multiple data sources into communications
  • The ability to meet regulatory compliance standards

Quadient Customer Research

What were the top purchasing drivers for buying a Quadient software solution?

Enhancing operational efficiency
66%
Enhancing customer experience
29%
Reduce risk
26%
Meet compliance regulations
18%
Cost reduction
13%
Revenue increase
3%

Quadient Customer Review

4/5 Stars

How our organization usesQuadient Architect API:

I love this product! It allows us to be competitive and brings many projects in-house that we formerly weren’t able to do!

Quadient Case Study

Medium Enterprise Banking Company

Introduction

This case study of a medium enterprise banking company is based on a May 2017 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

This medium sized bank, located in the Netherlands, was looking to enable digital transformation of customer communications to improve their overall customer experience while meeting compliance regulations and reducing risk.

They were looking for a solution that would allow them to design, manage, and deliver omni-channel communications more effectively while eliminating departmental silos and reducing their reliance on IT by better empowering business users.

The customer was also looking to create integrated customer journey maps and drive better mobile experiences for their customers.

Use Case

During the selection process, the customer rated Quadient as significantly better than the competition in the following categories:

  • Performance and Scalability
  • Quadient Integration capabilities
  • OmniChannel design & proofing
  • Scope of features available
  • Customer Support

The customer selected Quadient® Inspirefor their customer communications needs, due to the following purchase drivers:

  • The ability to quickly create and proof omni-channel communications
  • Guided communications for front office workers
  • The ability to give business users control over content
  • Integration with multiple IT systems
  • The ability to create dynamic, mobile-friendly communications
  • Greater control over content for regulatory compliance

Results

The surveyed company was able to streamline processes and workflow automation by deploying a single platform for the design, management, and delivery of customer communications.

The result was the faster creation and proofing of omni-channel customer communications along with the ability to quickly and efficiently integrate multiple data sources into customer communications, and the ability to achieve greater control over content for regulatory compliance standards.

The customer indicates the estimated impact of Quadient® Inspire their organization includes:

  • Reduced time to create Omnichannel communications by 5-10%
  • Increased cost savings from implementing Quadient® Inspire by 5-10%

Overall, the customer attributes overall revenue growth of 5-10% to the project along with increased customer satisfaction of 5-10%. The customer realized a payback of 12-18 months with Quadient® Inspire.

Quadient® Inspire  Customer Research

For each of the following statements, indicate the estimated impact of Quadient® Inspire for your organization.

S > 50% S 25-50% S 10-25% S 5-10% S 0-5%

Reduction in time to create Omnichannel communications
Cost savings from implementing GMC Inspire
Impact on your revenue growth
Impact on customer satisfaction / net promoter score
Increase in volume of customer communications

We’ve gained the capability to perform more complicated transactional jobs, as well as the ability to accept many variations to meet our customers’ job requirements.

Joel Hanson, IT Specialist, ImpactConnects



More to Explore



About Quadient

Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions are used by thousands of clients and partners worldwide to activate their organizations in the name of customer experience.

Quadient Website   Quadient Website