This US-based client has served the direct marketing industry for over 30 years by providing integrated marketing solutions to clients. Their innovative and comprehensive approach helps clients dramatically increase response rates and drive revenue to the bottom line. They are committed to providing clients with the latest marketing strategies to ensure their continued success.
The core reason for selecting Quadient was the need for a modern solution for variable print projects and Quadient came highly recommended.
This company needed software that would enable them to deliver a seamless experience to clients.
Compared to Fusion and Xerox, Quadient was ranked best-in-class for scope of available features, integration capabilities, performance and scalability. Quadient was also considered better for omni-channel design and customer service and was ultimately selected to be the CCM provider.
Not only was the customer able to streamline processes and workflow automation but they experienced cost savings between 25 – 50% and increased revenue growth by 10 – 25%. Customer satisfaction scores and the volume of customer communications also increased between 10 – 25%. They have a realized payback period of 12 – 18 months.