TechValidate Research on Quadient

These pages present data that TechValidate has sourced via direct research with verified customers and users of Quadient. TechValidate stands behind the authenticity of all published data. Learn more »



2,625 Customers Surveyed

18,861 Data Points Collected

292 Published TechFacts

26 Published Charts

178 Published Case Studies



Featured Research Collections for Quadient

Curated collections and slideshows of TechValidate research data on Quadient.



Selected Research Highlights


Impact of Quadient® Inspire on Service Provider Business

Our Service Provider customers have realized the following benefits with Quadient® Inspire:

High impact Moderate impact Slight impact

Reduction in time to create communications
Cost savings
Ability to bring new service offerings to market
Ability to move to full color printing
Ability to offer digital solutions to clients

Quadient Case Study

Medium Enterprise Consumer Products Company

Introduction

This case study of a medium enterprise consumer products company is based on a May 2017 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

This company is one of the leading print marketing and mailing solution providers in Europe. With advanced print communications, they are constantly pushing the boundaries of data and production technology. With roots in direct mail and marketing services, they have grown to embrace a wider set of disciplines including data analytics, creative thinking, marketing strategy, and digital media.

A top business challenge that led this client to select Quadient® Inspire was the overall need to improve their customer experience.

Use Case

To improve the customer experience, this company was looking for software that would give them the ability to have guided communications for front office workers.

During the evaluation process, Pitney Bowes and Quadient® Inspire were compared. Quadient was chosen to be the CCM provider because of it’s best-in-class integration capabilities and scope of features available.
Quadient also ranked significantly better for performance & scalability, omni-channel design & proofing, and customer support.

Results

Once Quadient® Inspire was implemented, the company experienced quick and efficient integration of multiple data sources into customer communications. They also have a 25–50% reduction in the time required to create omni-channel communications. The client has received increased cost savings and an increase in customer satisfaction scores between 10–25%. Revenue growth and volume of customer communications has also increased by 5-10%.

With Quadient® Inspire, they have a realized payback period of 12–18 months.

Quadient Customer Testimonial

[The benefits of Inspire include:]

  • Easy to use
  • Employee training
  • Project automation

Customer Support Manager, Medium Enterprise Consumer Services Company

Satori Architect Case Study

Primenet

Introduction

This case study of Primenet is based on a June 2017 survey of Satori Architect customers by TechValidate, a 3rd-party research service.

Challenges

PrimeNet is a Service Organization Control (SOC) certified, full-service direct marketing company that provides integrated online and print direct marketing services for Fortune 500 companies and regional & local businesses.

They offer a full line of direct marketing expertise: Data analytics, list management, variable data, printing, mail processing, online order-entry, transactional processing, online solutions, and program support. PrimeNet has a strong, national presence with headquarters in Florida.

Use Case

To enhance their business processes and offerings, PrimeNet needed a software solution that would address some of their core challenges. With their prior solution, they experienced high postage and labor costs and lack of support.
PrimeNet decided to do an evaluation of BCC, Anchor and Satori, to find a vendor that would provide the following:

  • The availability of an API which enables the integration of mailing processes with other systems
  • Be a trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services)
  • The ability to automate and reduce labor costs

Ultimately Satori was chosen for being best-in-class in 5 key areas:

  • Timeline of updates
  • Service and support
  • Performance
  • Ease of integration coding
  • Mailing accuracy

Results

Jack Flick, a Senior IT Director at PrimeNet, indicated that the software implementation generated many positive results for their organization. There is a reduction in manual processes which improves efficiency, the mail preparation and submission process accelerated, and they have better compliance with postal regulations.

Other notable benefits include a reduction in mailing process times by 25–50% and labor savings greater than 50%. PrimeNet also incurred postage / shipping savings, increased revenue, and improved address quality.

Quadient Customer Testimonial

[With Inspire] customers like the end product being produced and project times are considerably less than previous under old software.

Simon Backwell, Test Analyst, Benefex

Quadient Customer Research

What were your primary drivers for purchasing GMC Inspire?

Sophisticated data handling and automation capabilities
64%
Bring our variable data applications to a more professional and industrial level
57%
Repurpose legacy templates and print output
48%
Propose new additional value added solutions to my clients (ex. interactive)
38%
Move to digital output: HTML , email, SMS
26%
Consolidate multiple customer communications products
25%


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About Quadient

Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions are used by thousands of clients and partners worldwide to activate their organizations in the name of customer experience.

Quadient Website   Quadient Website