TechValidate Research on Quadient

These pages present data that TechValidate has sourced via direct research with verified customers and users of Quadient. TechValidate stands behind the authenticity of all published data. Learn more »



2,625 Customers Surveyed

18,861 Data Points Collected

292 Published TechFacts

26 Published Charts

178 Published Case Studies



Featured Research Collections for Quadient

Curated collections and slideshows of TechValidate research data on Quadient.



Selected Research Highlights


A Vice President of a medium enterprise consumer services company is likely to recommend Quadient for the following reason:

Over the years, we have been very pleased with the technology and it’s capabilities.

Quadient Postal Solutions Customer Research

What is your estimated return on investment from using Quadient BulkMailer?

Quadient Bulk Mailer pays for itself within 6-12 months
44%
Quadient Bulk Mailer pays for itself within 0-6 months
41%
Quadient Bulk Mailer pays for itself within 12-18 year
9%
Quadient Bulk Mailer pays for itself after 18+ months
6%

Quadient vs. the Competition

Our Service Provider customers worldwide rated Quadient® Inspire capabilities vs. the competition as follows:

Best in class Significantly better Better Worse

Performance and Scalability
Color management
Digital output and mobile
Scope of features available
Web client remote authoring (Interactive)

Satori Architect Case Study

Wilen Direct

Introduction

This case study of Wilen Direct is based on a June 2017 survey of Satori Architect customers by TechValidate, a 3rd-party research service.

“We implemented Ignite just after moving over to Satori Architect and the combination is very powerful. This opened up new value-added services which increased our revenue stream.”

Challenges

Wilen Direct offers print management services including creative and production, lettershop and fulfillment, database, and marketing resource management. They boast manufacturing capabilities and core competencies in a number of areas that cover the entire spectrum of direct mail. These include variable data printing, production, pre-press, data hygiene, postal optimization, and fulfillment.

Despite these capabilities, Wilen Direct needed to move to a SQL database and they wanted to increase processing speeds.

Use Case

Wilen Direct was looking for a software provider that would enable the following:

  • The availability of an API which enables the integration of mailing processes with other systems
  • Be a trusted source of mailing preparation and data (ex. CASS™ certified Address correction, NCOALink® services)
  • The ability of the solution to grow with their business
  • A higher return on investment
  • The ability to automate and reduce labor costs
  • Increased processing speed

Wilen Direct evaluated the functionalities of BCC, Pitney Bowes, Anchor, AccuZIP and Satori. Ultimately, Satori was selected for meeting the above criteria and for being best-in-class in performance and for its ease of integration coding.

Results

After implementing the software, Wilen Direct experienced a reduction greater than 50% in manual processes which improved efficiency. They also acquired an accelerated mail preparation and submission process. Labor savings were greater than 50% and their revenue increased by 25–50%. Their estimated payback period is 6-12 months.

Within the next 6 months, Wilen Direct plans on including data enhancement and data processing automation capabilities and NCOA/move update.

Quadient Customer Review

4/5 Stars

How our organization uses Quadient Architect API:

We use Architect API to support Cass­™, DPV®, and international address cleansing.

Would you recommend Quadient Architect API?

Yes, I would recommend Architect API. It’s a solid, reliable product that delivers on expectations.

Quadient Case Study

Global 500 Insurance Company

Introduction

This case study of a global 500 insurance company is based on a May 2017 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With Quadient® Inspire, there is an ease of adding automation capabilities.”

Challenges

This corporation is one of the largest insurance companies in North America. They offer best-in-class products and services to provide innovative protection and retirement solutions to millions of customers.

To ensure that their business strategies and solutions continuously evolve to surpass industry standards, this company needed to reduce reliance on IT by empowering its business users and they needed to eliminate departmental silos.

Use Case

To improve their customer engagement strategy, this company was looking for a software solution that would give them the ability to quickly create and proof omni-channel communications and give business users control over content.

During the evaluation process, Opentext and Pitney Bowes were compared. Quadient was chosen to be the CCM vendor because of its best-in-class performance & scalability features & customer support. Quadient was also ranked to be significantly better for its integration capabilities, omni-channel design & proofing, and scope of available features.

Results

By adopting Quadient® Inspire as a CCM provider, the customer has realized many positive benefits. They have been able to streamline processes and workflow automation, have had faster creation of omni-channel customer communications, and can integrate multiple data sources into customer communications quickly & efficiently.

These changes have enabled them to have increased cost savings between 10–25% and an increase in the volume of customer communications by 5–10%. The client has also reduced the time to create omni-channel communications by 10–25%. Their realized payback period is 12–18 months with Quadient® Inspire. Within the next year, Dynamic Communications will also be implemented.



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About Quadient

Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions are used by thousands of clients and partners worldwide to activate their organizations in the name of customer experience.

Quadient Website   Quadient Website