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TechValidate Research on Quadient

These pages present data that TechValidate has sourced via direct research with verified customers and users of Quadient. TechValidate stands behind the authenticity of all published data. Learn more »



1,702 Customers Surveyed

12,290 Data Points Collected

272 Published TechFacts

22 Published Charts

164 Published Case Studies



Featured Research Collections for Quadient

Curated collections and slideshows of TechValidate research data on Quadient.



Selected Research Highlights


Quadient Case Study

Medium Enterprise Industrial Manufacturing Company

Introduction

This case study of a medium enterprise industrial manufacturing company is based on a May 2017 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I would recommend Quadient because of the available features that other products do not have and because of it’s ease of use.”

Challenges

This case study is about a leading service provider of secure multi-channel communication solutions. They deliver professional, creative, interactive, and efficient documents in various formats for their customers’ databases.

To provide a single channel, high-value customer experience, this South African company needed to address a few of their top business concerns. They required the ability to enable the digital transformation of customer communications, deliver better mobile experiences, meet compliance regulations while reducing risk, and to design, manage and deliver omni-channel communications.

Use Case

Before selecting Quadient® Inspire, Opentext, Pitney Bowes, Smart Communications, Pres, Xerox and HP Exstream were evaluated. Quadient was considered best-in-class for 5 of the major criteria, including performance & scalability, integration capabilities, omni-channel design & proofing, scope of available features, and customer support. The ease of use was also a key factor in the decision-making process.

To create and effectively manage customer communications, this company required the ability give their business users control over content, integrate with multiple IT systems, and quickly create and proof omni-channel communications that are both dynamic and mobile-friendly.

Results

As a result of implementing Quadient® Inspire as their CCM solution, the client has been able to streamline processes and workflow automation and create and proof omni-channel communications faster. They can quickly and efficiently integrate multiple data sources into customer communications and have acquired a single platform for the design, management, and delivery of customer communications.

Adopting the software has had dramatic results. Cost savings, revenue growth, customer satisfaction, and the volume of customer communications have all increased more than 50%. There has also been a reduction greater than 50% for the time required to create omni-channel communications.

Quadient Case Study

Medium Enterprise Consumer Services Company

Introduction

This case study of a medium enterprise consumer services company is based on a May 2017 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

This consumer services company, based in the US, has the ability to develop and implement direct marketing programs for targeted markets by combining comprehensive resources, capabilities, and services. In the highly-competitive direct marketing industry, this effort creates a strong strategic advantage for this client by being a single source for customized marketing programs.

This company was looking to solve several challenges in their customer communications delivery, including needing the ability to enable digital transformation of customer communications and reduce risk while meeting compliance regulations. They also needed to empower business users by reducing reliance on IT.

Use Case

To improve the customer experience, the company needed the ability to design, manage, and deliver omni-channel communications – communications that could also be created and proofed quickly. They also needed software that would enable them to give business users control over content and provide guided communications for front office workers. Greater control over content for regulatory compliance was also a key requirement.

Before selecting Quadient® Inspire, the client also evaluated Marcom Central. Aside from being best-in-class for scope of available features and customer support, Quadient was rated significantly better for the following:

  • Performance and scalability
  • Integration capabilities
  • Omni-channel design and proofing

Results

Following the deployment, numerous benefits took place; the client streamlined processes and workflow automation, they gained a single platform for the design, management, and delivery of customer communications and they had greater control over content for regulatory compliance standards. They also experienced quick and efficient integration of multiple data sources into customer communications.

The company estimated that the impact of Quadient® Inspire resulted in increased cost savings, volume of customer communications and revenue growth, between 10–25%. They also estimated that customer satisfaction increased by 25–50% and the time required to create omni-channel communications declined by 25-50%. They have a realized payback period of 6–12 months.

The client has indicated that they will add Interactive, Dynamic Communications, Mobile Advantage, Scaler, and Customer Journey Mapping within the next year.

Quadient Customer Research

Which of the following topics will you need to implement in the next 12 months?

Yes, certainly Yes, probably No, I already have a solution
Implement a single customer view

22%

22%

56%

Enrich your database with additional information

9%

58%

33%

Check the identity of your customers (Customer Due Diligence)

8%

42%

50%

Meet European new privacy regulation

28%

45%

27%

Quadient Customer Satisfaction Rating

Jaison VanDenover, an Operations Director at HONBLUE, would be very likely to recommend Quadient for this reason:

Great customer service and easy to use product. It is also reliable.

Quadient® Inspire  Customer Research

For each of the following statements, indicate the estimated impact of Quadient® Inspire for your organization.

S > 50% S 25-50% S 10-25% S 5-10% S 0-5%

Reduction in time to create Omnichannel communications
Cost savings from implementing GMC Inspire
Impact on your revenue growth
Impact on customer satisfaction / net promoter score
Increase in volume of customer communications

With great automation performance, we can provide a rapid online artwork proofing and no system bottleneck, even in our production peak. Quadient has enabled us to improve our overall service level to our customers.

IT Vice President, Medium Enterprise Professional Services Company



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About Quadient

Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions are used by thousands of clients and partners worldwide to activate their organizations in the name of customer experience.

Quadient Website   Quadient Website