TechValidate Research on Quadient

These pages present data that TechValidate has sourced via direct research with verified customers and users of Quadient. TechValidate stands behind the authenticity of all published data. Learn more »

1,702 Customers Surveyed

12,290 Data Points Collected

272 Published TechFacts

22 Published Charts

164 Published Case Studies

Featured Research Collections for Quadient

Curated collections and slideshows of TechValidate research data on Quadient.

Selected Research Highlights

Quadient Customer Review

4.5/5 Stars

How our organization uses Quadient Architect API:

We use Quadient to correct addresses prior to mailing. Also, we have a process that verifies the addresses as they are added to the system.

Would you recommend Quadient Architect API?

We have recommended Quadient and the people we recommended it to have purchased it. It is easy to use, has good support, and the price is cost-effective.

Quadient Case Study

Small Business Computer Services Company


This case study of a small business computer services company is based on a May 2017 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.


This US based company is a full-service printing, direct mail marketing, and variable data statement processing provider. They have extensive experience in the advanced technology that powers automated mail preparation.

They were facing some considerable business challenges that needed to be resolved to improve their customer experience. Not only did they need the ability to enable digital transformation of customer communications but they needed to reduce reliance on IT by empowering business users. They also needed to meet compliance regulations and reduce risk.

Use Case

Key software features that this client required were the ability to create integrated customer journey maps and quickly create and proof omni-channel communications. The client also needed the ability to give business users control over content, integrate with multiple IT systems, and have guided communications for front office workers.

The capabilities of both Pitney Bowes and Quadient® Inspire were compared. Quadient was considered significantly better for performance & scalability, integration, and scope of features available. The customer support offered by Quadient also ranked higher than the competition.


Numerous operational benefits were realized once the software was adopted. Specifically, the client:

  • Streamlined processes and workflow automation
  • Enabled a single platform for the design, management, and delivery of customer communications
  • Experienced quick and efficient integration of multiple data sources into customer communications
  • Gained greater control over content for regulatory compliance standards

The estimated impact of these results includes increases between 10–25% in cost savings, revenue growth, customer satisfaction and volume of customer communications. Time to create omni-channel communications also declined by 10–25%. The client expects to have a realized payback within 6–12 months with Quadient® Inspire.

Quadient Customer Research

Please indicate the estimated impact GMC Inspire has had on your organization or business.

S High impact S Moderate impact S Slight impact

Reduction in time to create communications
Cost savings from implementing GMC Inspire
Ability to develop new type of services for clients
Ability to move to full color printing
Ability to become a digital service provider

Quadient Case Study

Small Business Consumer Services Company


This case study of a small business consumer services company is based on a December 2016 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I have used Bulk Mailer Professional for a few years as a Mail Service Provider. I just upgraded to Bulk Mailer Business and will be implementing it for 2017.”


The business challenges that led the profiled company to evaluate and ultimately select Quadient:

  • Top purchasing drivers for buying Quadient® Bulk Mailer:
    • Meet complex postal regulations
    • Validate addresses
    • Receive expanded data service offerings
    • Reduce costs
    • Streamline processes
    • Earn postal discounts

Use Case

The key features and functionalities of Satori Software that the surveyed company uses:

  • Best describes their organization as a direct mail house.
  • Processes 10,000 – 50,000 mail pieces per month using Quadient® Bulk Mailer.
  • Required the following capabilities when implementing their Quadient solution:
    • CASS™ certified address correction
    • PAVE™ certified presorts
    • Industry-leading layout & design


The surveyed company achieved the following results with Quadient:

  • Vendor evaluated before choosing Quadient:
    • Melissa Data
  • Rates the following Satori Software capabilities compared to the competition:
    • Data precision: best in class
    • Completeness of data available: best in class
    • Frequency of data updates: best in class
    • Scope of features available: best in class
    • Ease of use: best in class
    • Customer Support: best in class
    • Optimal and Accurate Presort Results: best in class
  • Indicates the estimated impact of their Quadient solution for your organization:
    • Time savings from streamlined processes: 50%+
    • Time savings from sophisticated data handling: 50%+
    • Cost savings from meeting postal regulations: 50%+
    • Cost savings from better mail deliverability: 50%+
    • Revenue growth: 50%+
    • Customer satisfaction / net promoter score: 50%+

Top Capabilities for Omnichannel Users

Customers using Quadient® Inspire for omnichannel communications are most interested in the following:

Ability to quickly proof output
Guided communications for front office workers (Inspire Interactive)
Give business user control over content they create (Inspire Remote Authoring)
Responsive communications design (Inspire Dynamic Communications)
Integration with multiple IT systems
Regulatory compliance control

Quadient Customer Testimonial

With Quadient, it is quick and easy to turn around a project on a tight deadline and the cost savings are fantastic!

Jennifer Kristy, Assistant Manager, University of Bridgeport

More to Explore

About Quadient

Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions are used by thousands of clients and partners worldwide to activate their organizations in the name of customer experience.

Quadient Website   Quadient Website