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TechValidate Research on Quadient

These pages present data that TechValidate has sourced via direct research with verified customers and users of Quadient. TechValidate stands behind the authenticity of all published data. Learn more »



2,625 Customers Surveyed

18,861 Data Points Collected

292 Published TechFacts

26 Published Charts

178 Published Case Studies



Featured Research Collections for Quadient

Curated collections and slideshows of TechValidate research data on Quadient.



Selected Research Highlights


Quadient Customer Testimonial

Inspire has effectively enabled us to standardize communication requirements with our customers.

CEO, Small Business Media & Entertainment Company

Case Study: Medium Enterprise Computer Services Company

Introduction

This case study of a medium enterprise computer services company is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The client’s primary revenue stream is transactional business documents (billing, statements, contracts, correspondence).

They serve the following industries:

  • Retail and loyalty
  • Banks and financial services
  • Insurance and Health
  • Government, Telco & utilities

Top drivers for purchasing Quadient® Inspire:

  • Repurpose legacy templates and print output
  • The ability to offer new value-added services to clients
  • Sophisticated data handling and automation capabilities
  • Move to digital output: HTML , email, SMS
  • Consolidate multiple customer communications products
  • Bring variable data applications to a more professional and industrial level

Use Case

The client sends 5-10 million customer communications per month using Quadient® Inspire.

The most important capabilities when implementing Quadient® Inspire were as follows:

  • Quick application development turnaround
  • Easy and quick omnichannel proofing
  • Color management and transpromo
  • Large batch production

Results

The client evaluated the following other CCM vendors before choosing Quadient® Inspire:

  • HP (Exstream)
  • Pitney Bowes / Doc1
    • Objectif Lune (Planet Press and Pres)

Achievements:

  • Reduction in time to create communications
  • Cost savings
  • The ability to offer new value-added services to clients

Quadient Case Study

Small Business Computer Services Company

Introduction

This case study of a small business computer services company is based on a May 2017 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Quadient provides greater flexibility to meet all of our customer needs in a much more timely manner.”

Challenges

This US-based client has served the direct marketing industry for over 30 years by providing integrated marketing solutions to clients. Their innovative and comprehensive approach helps clients dramatically increase response rates and drive revenue to the bottom line. They are committed to providing clients with the latest marketing strategies to ensure their continued success.

The core reason for selecting Quadient was the need for a modern solution for variable print projects and Quadient came highly recommended.

Use Case

This company needed software that would enable them to deliver a seamless experience to clients.

Compared to Fusion and Xerox, Quadient was ranked best-in-class for scope of available features, integration capabilities, performance and scalability. Quadient was also considered better for omni-channel design and customer service and was ultimately selected to be the CCM provider.

Results

Not only was the customer able to streamline processes and workflow automation but they experienced cost savings between 25 – 50% and increased revenue growth by 10 – 25%. Customer satisfaction scores and the volume of customer communications also increased between 10 – 25%. They have a realized payback period of 12 – 18 months.

Quadient Customer Research

What were the top purchasing drivers for buying a Quadient software solution?

Enhancing operational efficiency
66%
Enhancing customer experience
29%
Reduce risk
26%
Meet compliance regulations
18%
Cost reduction
13%
Revenue increase
3%

Quadient Customer Review

5/5 Stars

How our organization uses Quadient Architect API:

We produce millions of pieces of direct mail per month and are migrating all of our other mail sorting applications over to Quadient.

Would you recommend Quadient Architect API?

I would recommend it because it is above the capabilities of the competition.

Industry focus

Our Service Provider customers are serving the following industries with Quadient® Inspire:

Key industry for me Regularly Sometimes Don't serve

Retail and loyalty
Banks and financial services
Insurance and Health
Government, Telco & utilities
Industry and others


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About Quadient

Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions are used by thousands of clients and partners worldwide to activate their organizations in the name of customer experience.

Quadient Website   Quadient Website