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TechValidate Research on Quadient

These pages present data that TechValidate has sourced via direct research with verified customers and users of Quadient. TechValidate stands behind the authenticity of all published data. Learn more »



2,625 Customers Surveyed

18,861 Data Points Collected

292 Published TechFacts

26 Published Charts

178 Published Case Studies



Featured Research Collections for Quadient

Curated collections and slideshows of TechValidate research data on Quadient.



Selected Research Highlights


Quadient Customer Satisfaction Rating

Paula Rench, an End User at Ball State University, would be very likely to recommend Quadient for this reason:

Quadient is very easy to use, understand, and teach to others. The technical support is very good at getting back to you.

Top Capabilities for Omnichannel Users

Customers using Quadient® Inspire for omnichannel communications are most interested in the following:

Ability to quickly proof output
69%
Guided communications for front office workers (Inspire Interactive)
56%
Give business user control over content they create (Inspire Remote Authoring)
25%
Responsive communications design (Inspire Dynamic Communications)
44%
Integration with multiple IT systems
94%
Regulatory compliance control
31%

Quadient Case Study

Medium Enterprise Professional Services Company

Introduction

This case study of a medium enterprise professional services company is based on a May 2017 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

This global marketing company helps brands improve their marketing, build better customer relationships, and find new customers. They aim to deliver unrivaled data intelligence and customer insights, world-class technology integration, and implementation and data-driven creative, activation, and execution.

A key challenge was that they needed to gain the ability to enable digital transformation of customer communications to improve their customer experience. This led them to select a new CCM vendor.

Use Case

Quadient was selected for being best-in-class in performance and scalability, integration capabilities and for scope of features available. Omni-channel design and proofing and customer support were also considered significantly better than the competitors.

Results

When Quadient® Inspire the client realized many positive results. They have streamlined processes and workflow automation, enable a single platform for the design, management, and delivery of customer communications and have quick and efficient integration of multiple data sources into customer communications. They also have greater control over content for regulatory compliance standards.

These positive results have led to an increase in: Revenue growth, cost savings and customer satisfaction/net promoter scores by 10–25%. The volume of customer communications has also increased by 25-50% and the time needed to create omni-channel communications has decreased by approximately 5%.

The client has indicated that they plan on adding Interactive, Dynamic Communications, Mobile Advantage, Scaler and Customer Journey Mapping in roughly 18 months.

Case Study: Medium Enterprise Government Company

Introduction

This case study of a medium enterprise government company is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

Top drivers for purchasing Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Move to digital output: HTML , email, SMS
  • Consolidate multiple customer communications products
  • Bring variable data applications to a more professional and industrial level

Use Case

The client’s primary revenue stream is a combination of Direct Mail and Transactional.

They primarily serve the following industries:

  • Retail and loyalty
  • Banks and financial services
  • Insurance and Health
  • Government, Telco & utilities

Most important capabilities when implementing Quadient® Inspire:

  • Quick application development turnaround
  • Color management and transpromo
  • Large batch production

Results

The client rated the following Quadient® Inspire capabilities versus the competition as follows:

  • Performance and scalability: significantly better
  • Color management: significantly better
  • Digital output and mobile: significantly better
  • Scope of features: significantly better

Achievements:

  • Reduction in time to create communications
  • Cost savings
  • The ability to offer new value-added services
  • The ability to move to full color printing
  • Became a digital Service Provider

Quadient Customer Research

What were the business challenges that led you to evaluate and ultimately select Quadient?

Improve the customer experience
58%
Enable digital transformation of customer communications
57%
Design, manage, and deliver omni-channel communications
48%
Meet compliance regulations and reduce risk
25%
Eliminate departmental silos
17%
Reduce reliance on IT by empowering business users
17%
Deliver better mobile experiences
14%
Create integrated customer journey maps
6%

Quadient Customer Statistic

4/5 Stars



78% of surveyed organizations rated Quadient as 4 stars or higher.



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About Quadient

Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions are used by thousands of clients and partners worldwide to activate their organizations in the name of customer experience.

Quadient Website   Quadient Website