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TechValidate Research on Quadient

These pages present data that TechValidate has sourced via direct research with verified customers and users of Quadient. TechValidate stands behind the authenticity of all published data. Learn more »



1,754 Customers Surveyed

12,568 Data Points Collected

273 Published TechFacts

22 Published Charts

164 Published Case Studies



Featured Research Collections for Quadient

Curated collections and slideshows of TechValidate research data on Quadient.



Selected Research Highlights


Quadient Architect API Case Study

Omaha Public Power District

Introduction

This case study of Omaha Public Power District is based on a June 2017 survey of Quadient Architect API customers by TechValidate, a 3rd-party research service.

Challenges

This is a case study about Omaha Public Power District. OPPD is a customer-owned utility serving a population of approximately 810,000 people – an amount more than any other electric utility in Nebraska. OPPD ranks as the 12th-largest public power utility in the U.S. in terms of number of customers served.

Don Young, an IT Systems Analyst at OPPD, expressed that the organization was experiencing key business challenges with their previous software solution. These included poor address quality and high labor costs. To resolve these issues, a new software vendor was needed.

Use Case

Mr. Young and the team at OPPD wanted a software solution that would give them the availability of an API to enable integration of mailing processes with other systems. They also needed the ability of the solution to grow with their business and one that would provide more accurate mailing preparation.

USPS® and Quadient were compared but Quadient met the requirements above and had a significantly better rating in the following areas:

  1. Timeliness of updates
  2. Service and support
  3. Performance
  4. Ease of integration coding
  5. Mailing accuracy

Results

Once Quadient was adopted, OPPD realized significant operational benefits. They reduced manual processes to improve efficiency, accelerated mail preparation and submission processes and they improved address quality.

Specific results include a reduction greater than 50% for mailing process times, postage / shipping savings between 10-25% and labor savings between 5-10%. They also increased revenue by 25–50% and improved address quality by more than 50%.

Their expected payback for the investment in Quadient is 12–18 months.

Quadient Customer Research

When implementing GMC Inspire, which of the following capabilities were most important to you?

Quick application development turnaround
83%
Large batch production
68%
Color management and transpromo
38%
Easy and quick omnichannel proofing
37%
Responsive communications design (Inspire Dynamic Communications)
15%
Enterprise client user control over content we create (Inspire Remote Authoring)
10%

Quadient Customer Testimonial

Quadient is one of the principal software packages that we rely on to accomplish our organization’s mission.

Application Manager, Small Business Consumer Services Company

Case Study: Small Business Computer Services Company

Introduction

This case study of a small business computer services company is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

Top drivers for purchasing Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Offer new value-added solutions
  • Sophisticated data handling and automation capabilities
  • Move to digital output: HTML, email, SMS
  • Consolidate multiple customer communications products
  • Bring variable data applications to a more professional and industrial level

Use Case

The client sends 1-5 million customer communications per month using Quadient® Inspire and their primary revenue stream is Direct Marketing and Direct Mailing.

They serve the following industries:

  • Banks and financial services
  • Insurance and Health
  • Government, Telco & utilities

The most important capabilities when implementing Quadient® Inspire were as follows:

  • Quick application development turnaround
  • Easy and quick omnichannel proofing
  • Color management and transpromo
  • Enterprise client user control over content (Inspire Remote Authoring)
  • Responsive communications design (Inspire Dynamic Communications)
  • Large batch production

Results

The client evaluated the following other CCM vendor before choosing Quadient® Inspire:

  • HP (Exstream)

The client rated the following Quadient capabilities compared to the competition as followss:

  • Performance and scalability: best in class
  • Color management: best in class
  • Digital output and mobile: best in class
  • Scope of features available: best in class
  • Web client remote authoring (Interactive): significantly better

Achievements:

  • Reduction in time to create communications with
  • Cost savings from implementing
  • Ability to develop new type of services for clients
  • Ability to move to full color printing
  • Ability to become a digital service provider

Top Capabilities for Omnichannel Users

Customers using Quadient® Inspire for omnichannel communications are most interested in the following:

Ability to quickly proof output
69%
Guided communications for front office workers (Inspire Interactive)
56%
Give business user control over content they create (Inspire Remote Authoring)
25%
Responsive communications design (Inspire Dynamic Communications)
44%
Integration with multiple IT systems
94%
Regulatory compliance control
31%

An End User of a small business professional services company is likely to recommend Quadient for the following reason:

Quadient is a great tool. We’ve had much success with it.



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About Quadient

Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions are used by thousands of clients and partners worldwide to activate their organizations in the name of customer experience.

Quadient Website   Quadient Website