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TechValidate Research on Quadient

These pages present data that TechValidate has sourced via direct research with verified customers and users of Quadient. TechValidate stands behind the authenticity of all published data. Learn more »



2,611 Customers Surveyed

18,763 Data Points Collected

292 Published TechFacts

26 Published Charts

178 Published Case Studies



Featured Research Collections for Quadient

Curated collections and slideshows of TechValidate research data on Quadient.



Selected Research Highlights


Quadient Customer Research

Which capabilities did you require from the Quadient solution?

Validation & improvement of contact data (names, addresses, phone numbers, email-addresses)
70%
Improvement of identity resolution and duplicate detection
65%
Quality of results
19%
Ease of integration with your systems
16%
Use of web services
16%
Completeness of the solution
11%
Linguistic and geographical coverage (natural language processing)
8%

Quadient Customer Testimonial

Inspire helped us to reduce development time and expand our business opportunities.

IT Professional, Large Enterprise Computer Services Company

Case Study: Red Book Solutions

Introduction

This case study of Red Book Solutions, a HotSchedules Company is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

“We have been able to improve the level of ingenuity we offer to our clients. Previously, we had certain constraints related to printing the products we produce. Now we can say “Yes” to our clients instead of “No…sorry, we can’t do that.”"

“We can produce our products more reliably with Quadient® Inspire. It allows us to be more efficient and therefore reduces our costs. As a result, we have had the opportunity to invest our resources (in terms of manpower that we’ve saved) into new development projects.”

Challenges

Top drivers for purchasing Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Sophisticated data handling and automation capabilities
  • Bring variable data applications to a more professional and industrial level

Use Case

Red Book Solutions sends 1-5 million customer communications per month using Quadient® Inspire.

Their primary revenue stream is commercial offset printing: brochure, books, magazines in the retail and loyalty industries.

Results

Red Book Solutions evaluated the following other CCM vendors before choosing Quadient® Inspire:

  • Home grown solution
  • XMPie

They rated the following Quadient capabilities compared to the competition as follows:

  • Performance and scalability: best in class
  • Scope of features available: best in class

Achievements:

  • Reduction in time to create communications
  • The ability to offer new value-added services

Quadient® Inspire  Customer Research

For each of the following statements, indicate the estimated impact of Quadient® Inspire for your organization.

> 50% 25-50% 10-25% 5-10% 0-5%

Reduction in time to create Omnichannel communications
Cost savings from implementing GMC Inspire
Impact on your revenue growth
Impact on customer satisfaction / net promoter score
Increase in volume of customer communications

Quadient® Inspire Case Study

Small Business Professional Services Company

Introduction

This case study of a small business professional services company is based on a November 2016 survey of Quadient® Inspire customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Our customers seem impressed with Quadient® Inspire’s ability to take their data as is and merge and transform it to meet the needs of their business rules. We’ve been able to successfully automate many products in the last 5 years with Quadient® Inspire.”

“AFP output has really improved our integrity for our clients that depend on full integrity for compliance purposes.”

Challenges

Top drivers for purchasing Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Sophisticated data handling and automation capabilities
  • Meet compliance regulations and reduce risk

Use Case

The company sends 1-10 million customer communications per month using Quadient® Inspire.

They required the following capabilities:

  • The ability to quickly proof output
  • Integration with multiple IT systems
  • Regulatory compliance control

Results

Prior to selecting Quadient® Inspire, the company evaluated the following other vendors:

  • EMC (xPression)
  • HP (Exstream)
  • Opentext (Streamserve, Actuate, Legodo)
  • Oracle
  • Pitney Bowes / Doc1
  • Thunderhead

The company rates the following Quadient capabilities as significantly better than the competition:

  • Performance and Scalability
  • Quadient Integration capabilities
  • OmniChannel design & proofing
  • Scope of features available

The company has realized the following benefits with Quadient® Inspire:

  • Up to 10% reduction in time to create omni-channel communications
  • Up to 25% improved customer satisfaction
  • 10-25% increase in volume of customer communications
  • Streamlined processes and workflow automation
  • A single end-to-end platform to manage campaigns
  • Improved the efficiency of customer communications development
  • Quick omni-channel proofing
  • Quick and efficient integration of multiple data sources into communications
  • The ability to meet regulatory compliance standards

Quadient Customer Review

5/5 Stars

How our organization uses Quadient:

[We use Inspire for] converting highest-volume servicing correspondence to the modern platform in anticipation of omnichannel experience.

Would you recommend Quadient?

[Inspire has] solved a lot of problems related to the restrictions of legacy tools.



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About Quadient

Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions are used by thousands of clients and partners worldwide to activate their organizations in the name of customer experience.

Quadient Website   Quadient Website