Menu

TechValidate Research on Quadient

These pages present data that TechValidate has sourced via direct research with verified customers and users of Quadient. TechValidate stands behind the authenticity of all published data. Learn more »



2,625 Customers Surveyed

18,861 Data Points Collected

292 Published TechFacts

26 Published Charts

178 Published Case Studies



Featured Research Collections for Quadient

Curated collections and slideshows of TechValidate research data on Quadient.



Selected Research Highlights


Satori Architect Case Study

The Institute of Electrical and Electronics Engineers

Introduction

This case study of The Institute of Electrical and Electronics Engineers is based on a June 2017 survey of Satori Architect customers by TechValidate, a 3rd-party research service.

“Satori is the heart of our operation; all jobs go through a solution which includes the Architect API.”

“It is a complete solution, easy API for integration, and provides great support.”

“It’s also fast, has many features and includes great support.”

Challenges

The Institute of Electrical and Electronics Engineers (IEEE) is the world’s largest professional association dedicated to advancing technological innovation and excellence. IEEE and its members inspire a global community through its highly cited publications, conferences, technology standards, and professional and educational activities. IEEE is the trusted voice for engineering, computing and technology information around the globe.

There are more than 421,000 IEEE members in more than 160 countries. The IEEE publishes a third of the world’s technical literature in electrical engineering, computer science, and electronics.

To improve their overall business processes, IEEE needed a solution to having inefficient mailing operations and one that would assist with the complex regulatory environment.

Use Case

While considering a new software vendor, IEEE needed to ensure they would have the availability of an API which enables integration of mailing processes with other systems. They also had a need for a trusted source of mailing preparation & data (ex. CASS™ certified Address correction, NCOALink® services). The ability to automate and reduce labor costs were also key requirements.

During the evaluation process, both BCC and Satori were compared. Not only was Satori considered best-in-class for it’s ease of integration coding, but the software was rated significantly better for the following:

  • Timeline of updates
  • Service and support
  • Performance

Results

Following the deployment of Satori, IEEE indicated that they realized important operational benefits. They acquired a reduction in manual processes which improved efficiency, they obtained an accelerated mail preparation and submission process, and they have had better compliance with postal regulations.

In addition, postage / shipping savings increased by over 50% and labor savings by 10–25%. They also reduced mailing process time and increased revenue. They have expressed that their estimated payback period for this investment is between 12–18 months.

Currently, the client expects to add the mail tracking capability, data processing automation and NOCA/move update within the next 6 months.

Quadient Customer Testimonial

Inspire helped us to reduce development time and expand our business opportunities.

IT Professional, Large Enterprise Computer Services Company

Operational improvements

Quadient customers are reporting the following operational improvements:

Streamlined processes and workflow automation
76%
A single platform to manage all campaigns
19%
Improved the efficiency of customer communications development
52%
Ability to quickly proof omnichannel communications
38%
Quickly and efficiently integrate multiple data sources into communications
52%
Met regulatory compliance standards
33%

Un utilisateur au sein d’une banque recommande Quadient pour la raison suivante:

J’utilise la solution Inspire Designer au quotidien et je ne trouve rien à redire.

Quadient Postal Solutions Customer Research

What is your estimated return on investment from using Quadient BulkMailer?

Quadient Bulk Mailer pays for itself within 6-12 months
44%
Quadient Bulk Mailer pays for itself within 0-6 months
41%
Quadient Bulk Mailer pays for itself within 12-18 year
9%
Quadient Bulk Mailer pays for itself after 18+ months
6%

Case Study: Medium Enterprise Computer Software Company

Introduction

This case study of a medium enterprise computer software company is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The client’s primary revenue stream is IT and Digital services : BPO, IT projects, Digital outputs, Mobile, email.

They serve the following industries:

  • Retail and loyalty
  • Banks and financial services
  • Insurance and Health
  • Government, Telco & utilities

Top drivers for purchasing Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Sophisticated data handling and automation capabilities
  • Consolidate multiple customer communications products

Use Case

The most important capabilities when implementing Quadient® Inspire were as follows:

  • Quick application development turnaround
  • Large batch production

Results

The client evaluated the following other CCM vendor before choosing Quadient® Inspire

  • Pitney Bowes / Doc1

The client rated the following Quadient® Inspire capabilities as better than the competition:

  • Performance and scalability
  • Color management
  • Digital output and mobile
  • Scope of features available
  • Web client remote authoring (Interactive)

Achievements:

  • Reduction in time to create communications
  • Cost savings
  • The ability to offer new value-added services to clients
  • The ability to move to full color printing


More to Explore



About Quadient

Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions are used by thousands of clients and partners worldwide to activate their organizations in the name of customer experience.

Quadient Website   Quadient Website