Qlik Customer Research
What type of Big Data analytics are you doing or planning to do with Qlik?
| Customer support analytics |
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| User experience analytics |
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| Social media sentiment analytics |
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| 360-degree customer view |
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| Market-basket analytics |
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| Risk, threat, or fraud analytics |
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| Regulatory compliance analytics |
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| Marketing campaign optimization |
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| R&D analytics |
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Qlik Customer Research
To what extent do you agree or disagree with the following statements about using Qlik for Big Data analytics?
Strongly agree
Agree
Neither agree nor disagree
Disagree
| It accelerates Big Data ROI |
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| It expands Big Data access |
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| It enables more innovation |
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| It easily combines data |
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| It allows user exploration |
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Qlik Sense Cloud Business Customer Research
To what extend do you agree or disagree with the following statements about Qlik Sense Cloud Business?
Strongly agree
Agree
Neither agree nor disagree
Disagree
| It’s easy and intuitive to use |
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| It improves our collaboration |
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| The best solution for my work |
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| It can answer any question |
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| I get a lot for my money |
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Qlik Sense Cloud Business Customer Research
What benefits and positive impacts have your organization seen from using Qlik Sense Cloud Business so far?
| Ability to identify new insights |
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| Less time spent on report creation |
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| Faster and more confident decision-making |
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| Better team collaboration and sharing |
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| Increased productivity |
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Qlik Customer Research
What benefits / positive impacts has your organization seen from using Qlik Sense Cloud Business?
| Faster decision-making |
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| Increased productivity |
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| Finding new ways to approach business issues |
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| More confident decision-making |
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| Cost reduction |
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| Ability to identify new product opportunities |
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| Reduced risks |
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| Program improvements |
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| More effective marketing |
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| Improved financial performance |
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Qlik Customer Research
What challenges within your organization do you expect to overcome with Qlik Sense Cloud Business?
| Limited IT resources for software deployment and management |
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| Limited budget for BI tools |
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| Need for collaboration among groups and teams |
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| Need to share analytics outside of your firewall |
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Qlik Customer Research
How did the Qlik Support Portal help your overall support experience?
| It’s quick and easy to submit a case |
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| It has all support resources centralized in one convenient place |
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| It offered self-service assistance along the way |
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| It helped me find a resolution quickly |
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| It recommended the right resources so I could get help right away |
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Qlik Customer Research
What are the most valuable features of the Qlik Support Portal?
| The search tool that helped me find information across all resource libraries |
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| The guided troubleshooting that directed me to the right resource right away |
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| The environment feature that auto-populated my technical information and license details |
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| The personalization that presented me with resources relevant to my profile |
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Qlik Customer Research
What were the main reasons behind your last interaction with Qlik Support?
| I required help to fix a technical issue |
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| I needed to solve an issue efficiently and effectively |
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| I had a question about my product |
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| I experienced a specialized use case and needed to resolve a complex issue |
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Qlik Customer Research
How did the Qlik Support Portal help resolve your issue?
| It quickly routed me to the appropriate person who could help |
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| It provided the right articles and help so I could resolve the issue on my own |
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| It had all the information I was looking for in one place |
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| It recommended the right resources based on my functional role |
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Qlik Customer Research
Before implementing Qlik, what were your most significant data-related challenges?
| I didn't have a way to easily analyze and visualize data |
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| I was unable to easily use the existing BI solution to support my data analysis needs |
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| I was unable to connect multiple and disparate data sources |
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