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TechValidate Research on Pulsant Limited

These pages present data that TechValidate has sourced via direct research with verified customers and users of Pulsant Limited. TechValidate stands behind the authenticity of all published data. Learn more »



524 Data Points Collected

26 Published TechFacts

6 Published Charts

16 Published Case Studies



Selected Research Highlights


Pulsant Limited Customer Review

4/5 Stars

What impact has Pulsant had on your organization?

Every provider has the necessary certifications these days, but I genuinely TRUST Pulsant with our infrastructure.

Please describe your experience with the Pulsant representatives who deliver your service?

Account management, and the Solutions Architect and Implementation personnel have all been superb. In particular, Alexandra Douglass, Russell Smith, and Leon Hughes have made our projects a pleasure to work on.

Pulsant Customer Research

Experience of Pulsant

Which of the following statements apply to your experience of Pulsant?

They have the capabilities and skills to support my service & IT operations
81%
They are easy to deal with, and buy from
78%
They have formed a strong account team for me and I have a consistent experience
56%
They have a good understanding of my organisation, helping to improve their service to me
33%
They have a clear transformation plan to implement my service(s)
19%
They have a clear, reliable (IT) transformation process
15%

Pulsant Customer Review

4.5/5 Stars

What impact has Pulsant had on your organisation?

We started our relationship with Pulsant in January 2016 as part of a wider structural change to our business. This has allowed us to downsize our premises and enabled our team to work more flexibly, whilst improving the overall service we are able to deliver to our customers.

Please describe your experience with the Pulsant representatives who deliver your service?

Our Account Manager, Wayne Russell, took the time to understand what we were trying to achieve and the proposal we received, as a result, matched what we were looking for. During our initial migration to the Newcastle Data Centre, the team there was extremely helpful and responsive and I am pleased that the level of service has been maintained. The Newcastle Data Centre seems to be very well managed and run and hopefully not too much will change as it is brought into the Pulsant family. Overall, our move to Pulsant (Onyx) has meant that the overall uptime we are able to provide to our clients has increased and we have managed to retain clients who were discussing moving to large Cloud providers, such as AWS and Azure.

Pulsant Limited Case Study

Medium Enterprise Transportation Services Company

Introduction

This case study of a medium enterprise transportation services company is based on a November 2018 survey of Pulsant Limited customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Pulsant Limited:

  • Experienced the following challenges, which lead them to engage with Pulsant:
    • Regulation compliance and penetration testing

Use Case

The key features and functionalities of Pulsant Limited that the surveyed company uses:

  • Characterised their approach to IT sourcing as a combination of insourced with significant components outsourced.
  • Has a mixed (hybrid) cloud IT environment
  • Pulsant services being leveraged:
    • Professional Services/Consultancy

Results

The surveyed company achieved the following results with Pulsant Limited:

  • Finds working with an IT service partner, like Pulsant, to be very important.
  • Rated these aspects of Pulsant, compared to competitive suppliers in the following way:
    • Marketing & communications: Excellent
    • Sales engagement: Excellent
    • Service scoping & design: Excellent
    • On-boarding & go-live: Excellent
    • Commercials & contracting: Excellent
  • Agreed with the following about Pulsant:
    • A good understanding of their organisation, which helps improve the service provided to them
    • Formed a strong account team for their organization and always delivers a consistent experience
    • The capabilities and skills to support service & IT operations
    • An easy team to work with, as well as, purchase from

Pulsant Customer Research

Pulsant Customers Agree:

Which of the following statements apply to your experience of Pulsant?

They have the capabilities and skills to support my service & IT operations
81%
They are easy to deal with, and buy from
78%
They have formed a strong account team for me and I have a consistent experience
56%

Pulsant Limited Case Study

Triaster Limited

Introduction

This case study of Triaster Limited is based on an October 2018 survey of Pulsant Limited customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Pulsant Limited:

  • Experienced the following challenges, which lead them to engage with Pulsant:
    • Transformation or pro-active change

Use Case

The key features and functionalities of Pulsant Limited that the surveyed company uses:

  • Characterised their approach to IT sourcing as a combination of insourced with significant components outsourced.
  • Has a mixed (hybrid) cloud IT environment
  • Pulsant services being leveraged:
    • Managed Services
    • Cloud

Results

The surveyed company achieved the following results with Pulsant Limited:

  • Finds working with an IT service partner, like Pulsant, to be very important.
  • Rated these aspects of Pulsant, compared to competitive suppliers in the following way:
    • Marketing & communications: Excellent
    • Sales engagement: Excellent
    • Service scoping & design: Excellent
    • On-boarding & go-live: Excellent
    • Commercials & contracting: Excellent
  • Agreed with the following about Pulsant:
    • A good understanding of their organisation, which helps improve the service provided to them
    • A clear transformation plan to implement their service(s)
    • A clear, reliable (IT) transformation process


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About Pulsant Limited

Pulsant Limited provides colocation, cloud, managed hosting, managed networks, and managed application services for customers ranging from SMEs through to large private and public sector organizations in the United Kingdom and internationally.

Pulsant Limited Website   Pulsant Website