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TechValidate Research on Pulsant Limited

These pages present data that TechValidate has sourced via direct research with verified customers and users of Pulsant Limited. TechValidate stands behind the authenticity of all published data. Learn more »



444 Data Points Collected

13 Published TechFacts

6 Published Charts

7 Published Case Studies



Selected Research Highlights


Pulsant Case Study

Non-Profit

Introduction

This case study of a non-profit is based on a July 2017 survey of Pulsant customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Pulsant:

  • Experienced the following challenges, which lead them to engage with Pulsant:
    • Growth / demand from the business
    • Transformation or pro-active change
    • Ageing or end of life service update

Use Case

The key features and functionalities of Pulsant that the surveyed organization uses:

  • Characterised their approach to IT sourcing as a combination of insourced with significant components outsourced.
  • Has a mixed (hybrid) cloud IT environment
  • Pulsant services being leveraged:
    • Colocation
    • Managed Services
    • Professional Services / Consultancy
    • Cloud
    • Networking
    • Security & DDoS protection

Results

The surveyed organization achieved the following results with Pulsant:

  • Finds working with an IT service partner, like Pulsant, to be critically important.
  • Rated these aspects of Pulsant, compared to competitive suppliers in the following way:
    • Marketing & communications: better
    • Sales engagement: better
    • Service scoping & design: better
    • On-boarding & go-live: better
    • Commercials & contracting: better
  • Rated Pulsant’s services compared to competitive suppliers:
    • Managed Services: better
    • Consultancy / Prof. Services: better
    • Networking: better
  • Agreed with the following about Pulsant:
    • Formed a strong account team for their organization and always delivers a consistent experience
    • The capabilities and skills to support service & IT operations
  • Felt that since partnering with Pulsant, they have done the following:
    • Become an extension of their organsiation
    • Become a part of their IT team
    • Helped reduce or remove constraints of their previous IT
    • Increased the benefits they get from Cloud IT
    • Helped their organisation grow and achieve its business goals
    • Helped transform their organisation’s IT

Pulsant Customer Research

Pulsant Customer Benefits

Which of the following benefits have you realised since partnering with Pulsant?

They have helped reduce or remove constraints of my (previous) IT
48%
They have helped my organisation grow and achieve its business goals
44%
They have become part of my IT team
36%
They have become an extension of my organsiation
32%
They have helped transform my organisation's IT
32%
They have helped increase the benefits we get from Cloud IT
8%

Pulsant Customer Satisfaction Rating

A Compliance Officer at a small business financial services company would be very likely to recommend Pulsant for this reason:

Pulsant is good at offering a full suite of products & services from Service Desk to strategic advice.

Pulsant Customer Research

Experience rating

Please rate your experience of the people in Pulsant?

27%
13%
33%

Pulsant Case Study

Queen’s University Belfast, The Centre for Data Digitisation and Analysis

Introduction

This case study of Queen’s University Belfast is based on a July 2017 survey of Pulsant customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Pulsant:

  • Experienced the following challenges, which lead them to engage with Pulsant:
    • Budget constraints
    • Opportunties from new technology
    • Strategic outsourcing decisions

Use Case

The key features and functionalities of Pulsant that the surveyed organization uses:

  • Characterised their approach to IT sourcing as largely insourced.
  • Has a mixed (hybrid) cloud IT environment
  • Pulsant services being leveraged:
    • Managed Services
    • Professional Services / Consultancy
    • Cloud
    • Security & DDoS protection

Results

The surveyed organization achieved the following results with Pulsant:

  • Finds working with an IT service partner, like Pulsant, to be critically important.
  • Rated these aspects of Pulsant, compared to competitive suppliers in the following way:
    • Marketing & communications: best in class
    • Sales engagement: best in class
    • Service scoping & design: best in class
    • On-boarding & go-live: best in class
    • Commercials & contracting: best in class
  • Rated Pulsant’s services compared to competitive suppliers:
    • Managed Services: best in class
    • Consultancy / Prof. Services: best in class
    • Cloud: best in class
    • Networking: best in class
  • Agreed with the following about Pulsant:
    • Has a good understanding of their organisation, which helps improve the service provided to them
    • Formed a strong account team for their organization and always delivers a consistent experience
    • A clear transformation plan to implement their service(s)
    • The capabilities and skills to support service & IT operations
    • A clear, reliable (IT) transformation process
    • An easy team to work with, as well as, purchase from
  • Felt that since partnering with Pulsant, they have done the following:
    • Become an extension of their organsiation
    • Become a part of their IT team
    • Helped reduce or remove constraints of their previous IT
    • Helped their organisation grow and achieve its business goals

Pulsant Customer Satisfaction Rating

A Founder at a small business media & entertainment company would be very likely to recommend Pulsant for this reason:

Reliable service. Competitive pricing with excellent tailoring of options to suit.



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About Pulsant Limited

Pulsant Limited provides colocation, cloud, managed hosting, managed networks, and managed application services for customers ranging from SMEs through to large private and public sector organizations in the United Kingdom and internationally.

Pulsant Limited Website   Pulsant Website