TechValidate Research on Pulsant Limited

These pages present data that TechValidate has sourced via direct research with verified customers and users of Pulsant Limited. TechValidate stands behind the authenticity of all published data. Learn more »



554 Data Points Collected

30 Published TechFacts

6 Published Charts

29 Published Case Studies



Selected Research Highlights


Pulsant Case Study

Alzheimer Scotland

Introduction

This case study of Alzheimer Scotland is based on an August 2017 survey of Pulsant customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Pulsant:

  • Experienced the following challenges which led them to engage with Pulsant:
    • Ageing or end of life service update
    • Strategic outsourcing decisions
    • We’ve been a customer for many years. Trust is an important factor

Use Case

The key features and functionalities of Pulsant that the surveyed organization uses:

  • Characterised their approach to IT sourcing as a combination of insourced with significant components outsourced.
  • Has a mixed (hybrid) cloud IT environment.
  • Pulsant services being leveraged:
    • Colocation
    • Managed Services
    • Professional Services/Consultancy
    • Cloud
    • Networking

Results

The surveyed organization achieved the following results with Pulsant:

  • Finds working with an IT service partner, like Pulsant, to be very important.
  • Rated these aspects of Pulsant, compared to competitive suppliers in the following way:
    • Marketing & communications: better
    • Sales engagement: excellent
    • Service scoping & design: excellent
    • On-boarding & go-live: excellent
    • Commercials & contracting: excellent
  • Agreed with the following about Pulsant:
    • A good understanding of their organisation, which helps improve the service provided to them
    • Formed a strong account team for their organization and always delivers a consistent experience
    • A clear transformation plan to implement their service(s)
    • The capabilities and skills to support service & IT operations
    • A clear, reliable (IT) transformation process
    • An easy team to work with, as well as, purchase from
  • Felt that since partnering with Pulsant, they have done the following:
    • Become a part of their IT team
    • Helped reduce or remove constraints of their previous IT
    • Increased the benefits they get from Cloud IT
    • Helped their organisation grow and achieve its business goals
    • Helped transform their organisation’s IT

Pulsant Customer Review

4.5/5 Stars

What impact has Pulsant had on your organisation?

We started our relationship with Pulsant in January 2016 as part of a wider structural change to our business. This has allowed us to downsize our premises and enabled our team to work more flexibly, whilst improving the overall service we are able to deliver to our customers.

Please describe your experience with the Pulsant representatives who deliver your service?

Our Account Manager, Wayne Russell, took the time to understand what we were trying to achieve and the proposal we received, as a result, matched what we were looking for. During our initial migration to the Newcastle Data Centre, the team there was extremely helpful and responsive and I am pleased that the level of service has been maintained. The Newcastle Data Centre seems to be very well managed and run and hopefully not too much will change as it is brought into the Pulsant family. Overall, our move to Pulsant (Onyx) has meant that the overall uptime we are able to provide to our clients has increased and we have managed to retain clients who were discussing moving to large Cloud providers, such as AWS and Azure.

Pulsant Case Study

Just Lamps

Introduction

This case study of Just Lamps is based on a July 2017 survey of Pulsant customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Pulsant:

  • Experienced the following challenge which led them to engage with Pulsant:
    • Strategic outsourcing decisions

Use Case

The key features and functionalities of Pulsant that the surveyed company uses:

  • Characterised their approach to IT sourcing as largely insourced.
  • Has a mostly colocated and managed services IT environment
  • Pulsant services being leveraged:
    • Colocation
    • Networking

Results

The surveyed company achieved the following results with Pulsant:

  • Finds working with an IT service partner, like Pulsant, to be very important.
  • Rated these aspects of Pulsant compared to competitive suppliers in the following way:
    • Sales engagement: excellent
    • Service scoping & design: better
    • On-boarding & go-live: excellent
    • Commercials & contracting: excellent
  • Agreed with the following about Pulsant:
    • The capabilities and skills to support service & IT operations
    • An easy team to work with, as well as, purchase from
  • Felt that since partnering with Pulsant they have done the following:
    • Helped reduce or remove constraints of their previous IT

Pulsant Customer Research

Pulsant Customer Benefits

Which of the following benefits have you realised since partnering with Pulsant?

They have helped reduce or remove constraints of my (previous) IT
48%
They have helped my organisation grow and achieve its business goals
44%
They have become part of my IT team
36%
They have become an extension of my organsiation
32%
They have helped transform my organisation's IT
32%
They have helped increase the benefits we get from Cloud IT
8%

Pulsant Limited Customer Review

5/5 Stars

What impact has Pulsant had on your organisation?

Pulsant helped us transition from on-premise solutions to a hybrid cloud solution without the burden of large capital expenditure.

Please describe your experience with the Pulsant representatives who deliver your service?

Always eager to help, professional in their approach.

Pulsant Customer Research

Experience rating

Please rate your experience of the people in Pulsant?

27%
13%
33%


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About Pulsant Limited

Pulsant Limited provides colocation, cloud, managed hosting, managed networks, and managed application services for customers ranging from SMEs through to large private and public sector organizations in the United Kingdom and internationally.

Pulsant Limited Website   Pulsant Website