TechValidate Research on Pulsant Limited

These pages present data that TechValidate has sourced via direct research with verified customers and users of Pulsant Limited. TechValidate stands behind the authenticity of all published data. Learn more »



524 Data Points Collected

26 Published TechFacts

6 Published Charts

20 Published Case Studies



Selected Research Highlights


Pulsant Limited Customer Review

4/5 Stars

What impact has Pulsant had on your organization?

Every provider has the necessary certifications these days, but I genuinely TRUST Pulsant with our infrastructure.

Please describe your experience with the Pulsant representatives who deliver your service?

Account management, and the Solutions Architect and Implementation personnel have all been superb. In particular, Alexandra Douglass, Russell Smith, and Leon Hughes have made our projects a pleasure to work on.

Pulsant Customer Review

5/5 Stars

What impact has Pulsant had on your organisation?

Managed 24/7 contract helps significantly with out of hours monitoring.

Please describe your experience with the Pulsant representatives who deliver your service?

Brilliant account manager and technical team.

Pulsant Limited Case Study

Magrathea Telecommunications

Introduction

This case study of Magrathea Telecommunications is based on a February 2018 survey of Pulsant Limited customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Pulsant Limited:

  • Experienced the following challenge, which led them to engage with Pulsant:
    • Growth / demand from the business

Use Case

The key features and functionalities of Pulsant Limited that the surveyed company uses:

  • Characterised their approach to IT sourcing as a combination of insourced with significant components outsourced.
  • Has a Mostly colocated and managed services IT environment
  • Pulsant services being leveraged:
    • Colocation

Results

The surveyed company achieved the following results with Pulsant Limited:

  • Finds working with an IT service partner, like Pulsant, to be important.
  • Rated these aspects of Pulsant, compared to competitive suppliers in the following way:
    • Marketing & communications: excellent
    • Sales engagement: excellent
    • Service scoping & design: excellent
    • On-boarding & go-live: excellent
    • Commercials & contracting: excellent
  • Agreed with the following about Pulsant:
    • An easy team to work with, as well as, purchase from

Pulsant Limited Case Study

Medium Enterprise Computer Services Company

Introduction

This case study of a medium enterprise computer services company is based on a December 2018 survey of Pulsant Limited customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Pulsant Limited:

  • Experienced the following challenges, which lead them to engage with Pulsant:
    • Budget constraints
    • Growth / demand from the business
    • Transformation or pro-active change
    • Ageing or end of life service update

Use Case

The key features and functionalities of Pulsant Limited that the surveyed company uses:

  • Characterised their approach to IT sourcing as a combination of insourced with significant components outsourced.
  • Has a Mostly colocated and managed services IT environment
  • Pulsant services being leveraged:
    • Colocation
    • Managed Services
    • Cloud

Results

The surveyed company achieved the following results with Pulsant Limited:

  • Finds working with an IT service partner, like Pulsant, to be very important.
  • Rated these aspects of Pulsant, compared to competitive suppliers in the following way:
    • Marketing & communications: excellent
    • Sales engagement: excellent
    • Service scoping & design: excellent
    • On-boarding & go-live: excellent
    • Commercials & contracting: excellent
  • Agreed with the following about Pulsant:
    • The capabilities and skills to support service & IT operations

Pulsant Customer Research

Experience of Pulsant

Which of the following statements apply to your experience of Pulsant?

They have the capabilities and skills to support my service & IT operations
81%
They are easy to deal with, and buy from
78%
They have formed a strong account team for me and I have a consistent experience
56%
They have a good understanding of my organisation, helping to improve their service to me
33%
They have a clear transformation plan to implement my service(s)
19%
They have a clear, reliable (IT) transformation process
15%

Pulsant Customer Research

Experience rating

Please rate your experience of the people in Pulsant?

27%
13%
33%


More to Explore



About Pulsant Limited

Pulsant Limited provides colocation, cloud, managed hosting, managed networks, and managed application services for customers ranging from SMEs through to large private and public sector organizations in the United Kingdom and internationally.

Pulsant Limited Website   Pulsant Website