TechValidate Research on Pivot

These pages present data that TechValidate has sourced via direct research with verified customers and users of Pivot. TechValidate stands behind the authenticity of all published data. Learn more »



14 Published TechFacts

5 Published Charts

3 Published Case Studies



Selected Research Highlights


Pivot Customer Statistic

Pivot’s Networking Expertise

52% of surveyed organizations achieved optimized network and/or infrastructure performance following their Pivot engagement.

52%

Pivot Customer Testimonial

Pivot’s Operational Impact

We’ve been able to keep our services stack running through complex upgrades, hardware installation and decommissions, and reduce costs through efficiencies and density while concomitantly improving performance.

IT Manager, Large Enterprise Computer Hardware Company

Pivot Case Study

Net Spend Corporation

Introduction

This case study of NetSpend Corporation is based on a September 2020 survey of Pivot customers by TechValidate, a 3rd-party research service.

“Pivot delivered leading-edge technology with expert design, rapid implementation and integration, and best-practice methodologies in order to help us achieve our strategic initiatives.”

“Pivot provides fast responses that help decision makers. Pivot personnel take the time to understand our infrastructure and business direction.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Pivot:

  • The main reasons for selecting Pivot as their vendor of choice:
    • Full services portfolio across the entire lifecycle – including Integration, Deployment, Workforce, Professional, and Managed
    • Top-tier partnership status with a wide variety of partners, including Dell Technologies, Cisco, HPE, Intel
    • Certified experts/technology expertise
    • Reducing costs
    • National/global reach
    • Vertical expertise
    • Customer experience, relationship with Pivot

Use Case

The key features and functionalities of Pivot that the surveyed company uses:

  • Pivot solutions they utilize:
    • Network Optimization
    • Cloud and Datacenter Transformation
    • Workplace Experience
    • Data Protection and Storage

Results

The surveyed company achieved the following results with Pivot:

  • Vendors they evaluated before choosing Pivot:
    • CDW
    • Presidio
    • SHI
  • Rates the following Pivot capabilities compared to the competition:
    • Breadth of Capabilities: best in class
    • Execution/Delivery: best in class
    • Customer Experience & Relationship: best in class
    • Technical Expertise: best in class
    • Cost: significantly better
  • Pivot Services offerings they utilize:
    • Professional Services: Consulting, Assessment, Design, Optimization
    • Managed Services: Digital Operations Center (Remote Infrastructure Monitoring & Management)
  • The operational benefits their organization realized following their Pivot engagement:
    • Reduced IT infrastructure costs
    • Improved overall uptime
    • Delivered a better experience for their customers
    • Improved end-user productivity
  • How much Pivot helped them improve the following:
    • Reduced IT infrastructure costs: 75 -100%
    • Optimized their network/infrastructure performance: 50 -75%
    • Moved critical functions to the edge or the cloud: 0 -25%
    • Improved end-user productivity: 50 -75%
    • Improved the experience of their customers: 75 -100%

Pivot Customer Research

What were the main reasons for selecting Pivot as your vendor of choice?

Customer experience, relationship with Pivot
61%
Certified experts/technology expertise
57%
Top-tier partnership status with a wide variety of partners, including Dell Technologies, Cisco, HPE, Intel
39%
Full services portfolio across the entire lifecycle – including Integration, Deployment, Workforce, Professional, and Managed
26%
Reduce costs
26%
Vertical expertise
13%
National/global reach
9%

Pivot Customer Research

What operational benefits did your organization realize following your Pivot engagement?

Optimized network/infrastructure performance
52%
Improved overall uptime
35%
Delivered a better experience for your customers
30%
Improved end-user productivity
26%
Reduced IT infrastructure costs
26%

Pivot Case Study

State & Local Government

Introduction

This case study of a state & local government is based on an August 2020 survey of Pivot customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name removed to protect their confidentiality.

“Pivot delivered leading-edge technology with expert design, rapid implementation and integration, and best-practice methodologies in order to help us achieve our strategic initiatives.”

“Pivot helps bring our small city into the future with big city productivity and technology. "

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Pivot:

  • Full services portfolio across the entire lifecycle – including Integration, Deployment, Workforce, Professional, and Managed
  • Top-tier partnership status with a wide variety of partners, including Dell Technologies, Cisco, HPE, Intel
  • Certified experts/technology expertise
  • Reducing costs
  • Customer experience, relationship with Pivot

Use Case

The key features and functionalities of Pivot that the surveyed organization uses:

  • Network Optimization
  • Edge Transformation
  • Customer Experience
  • Workplace Experience

Results

The surveyed organization achieved the following results with Pivot:

  • Vendors they evaluated before choosing Pivot:
    • Insight
    • Presidio
    • Zones
    • Vendor direct – including Cisco, Dell, HPE, Intel
  • Rates the following Pivot capabilities compared to the competition:
    • Breadth of Capabilities: best in class
    • Execution/Delivery: best in class
    • Customer Experience & Relationship: best in class
    • Technical Expertise: best in class
    • Cost: significantly better
  • Pivot Services offerings they utilize:
    • Integration Services: Inventory Management, Pick & Ship, Configuration, Kitting
    • Professional Services: Consulting, Assessment, Design, Optimization
    • Deployment Services: Installation, Moves, Adds, Changes, Site Surveys, Cabling
  • The operational benefits their organization realized following their Pivot engagement:
    • Reduced IT infrastructure costs
    • Improved overall uptime
    • Optimized network/infrastructure performance
    • Delivered a better experience for their customers
    • Improved end-user productivity
  • How much Pivot helped them improve the following:
    • reduced IT infrastructure costs: 25 -50%
    • optimized their network/infrastructure performance: 50 -75%
    • moved critical functions to the edge or the cloud: 75 -100%
    • improved end-user productivity: 50 -75%
    • improved the experience of their customers: 75 -100%


More to Explore



About Pivot

Pivot has created a portfolio of operating companies and partners, differentiated in their respective markets by superior competencies and an unmatched commitment to total customer satisfaction. We create advantages for our customers by combining IT solutions design and implementation expertise with the best technologies available.

  Pivot Technology Services Website