Challenges
The business challenges that led the profiled organization to evaluate and ultimately select Pivot:
- Full services portfolio across the entire lifecycle – including Integration, Deployment, Workforce, Professional, and Managed
- Top-tier partnership status with a wide variety of partners, including Dell Technologies, Cisco, HPE, Intel
- Certified experts/technology expertise
- Reducing costs
- Customer experience, relationship with Pivot
Use Case
The key features and functionalities of Pivot that the surveyed organization uses:
- Network Optimization
- Edge Transformation
- Customer Experience
- Workplace Experience
Results
The surveyed organization achieved the following results with Pivot:
- Vendors they evaluated before choosing Pivot:
- Insight
- Presidio
- Zones
- Vendor direct – including Cisco, Dell, HPE, Intel
- Rates the following Pivot capabilities compared to the competition:
- Breadth of Capabilities: best in class
- Execution/Delivery: best in class
- Customer Experience & Relationship: best in class
- Technical Expertise: best in class
- Cost: significantly better
- Pivot Services offerings they utilize:
- Integration Services: Inventory Management, Pick & Ship, Configuration, Kitting
- Professional Services: Consulting, Assessment, Design, Optimization
- Deployment Services: Installation, Moves, Adds, Changes, Site Surveys, Cabling
- The operational benefits their organization realized following their Pivot engagement:
- Reduced IT infrastructure costs
- Improved overall uptime
- Optimized network/infrastructure performance
- Delivered a better experience for their customers
- Improved end-user productivity
- How much Pivot helped them improve the following:
- reduced IT infrastructure costs: 25 -50%
- optimized their network/infrastructure performance: 50 -75%
- moved critical functions to the edge or the cloud: 75 -100%
- improved end-user productivity: 50 -75%
- improved the experience of their customers: 75 -100%