TechValidate Research on Pivot

Introduction

This case study of a state & local government is based on an August 2020 survey of Pivot customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name removed to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Pivot:

• Full services portfolio across the entire lifecycle – including Integration, Deployment, Workforce, Professional, and Managed
• Top-tier partnership status with a wide variety of partners, including Dell Technologies, Cisco, HPE, Intel
• Certified experts/technology expertise
• Reducing costs
• Customer experience, relationship with Pivot

Use Case

The key features and functionalities of Pivot that the surveyed organization uses:

• Network Optimization
• Edge Transformation
• Customer Experience
• Workplace Experience

Results

The surveyed organization achieved the following results with Pivot:

• Vendors they evaluated before choosing Pivot:
  • Insight
  • Presidio
  • Zones
  • Vendor direct – including Cisco, Dell, HPE, Intel
• Rates the following Pivot capabilities compared to the competition:
  • Breadth of Capabilities: best in class
  • Execution/Delivery: best in class
  • Customer Experience & Relationship: best in class
  • Technical Expertise: best in class
  • Cost: significantly better
• Pivot Services offerings they utilize:
  • Integration Services: Inventory Management, Pick & Ship, Configuration, Kitting
  • Professional Services: Consulting, Assessment, Design, Optimization
  • Deployment Services: Installation, Moves, Adds, Changes, Site Surveys, Cabling
• The operational benefits their organization realized following their Pivot engagement:
  • Reduced IT infrastructure costs
  • Improved overall uptime
  • Optimized network/infrastructure performance
  • Delivered a better experience for their customers
  • Improved end-user productivity
• How much Pivot helped them improve the following:
  • reduced IT infrastructure costs: 25 -50%
  • optimized their network/infrastructure performance: 50 -75%
  • moved critical functions to the edge or the cloud: 75 -100%
  • improved end-user productivity: 50 -75%
  • improved the experience of their customers: 75 -100%

Introduction

This case study of an educational institution is based on an August 2020 survey of Pivot customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name removed to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Pivot:

• Top-tier partnership status with a wide variety of partners, including Dell Technologies, Cisco, HPE, Intel
• Reducing costs
• Customer experience, relationship with Pivot

Use Case

The key features and functionalities of Pivot that the surveyed organization uses:

• Cloud and Datacenter Transformation

Results

The surveyed organization achieved the following results with Pivot:

• Vendors they evaluated before choosing Pivot:
  • Insight
  • Vendor direct – including Cisco, Dell, HPE, Intel
• Rates the following Pivot capabilities compared to the competition:
  • Breadth of Capabilities: significantly better
  • Execution/Delivery: best in class
  • Customer Experience & Relationship: significantly better
  • Technical Expertise: significantly better
  • Cost: significantly better
• How much Pivot helped them improve the following: