TechValidate Research on Pivot

These pages present data that TechValidate has sourced via direct research with verified customers and users of Pivot. TechValidate stands behind the authenticity of all published data. Learn more »



14 Published TechFacts

5 Published Charts

3 Published Case Studies



Selected Research Highlights


Pivot Customer Research

Pivot Customer Experience

When asked to rate their customer experience and relationship with Pivot compared to the competition, organizations said:

Best in Class: 70%
Significantly Better: 17%
Better: 4%
Neutral: 9%

Pivot Case Study

State & Local Government

Introduction

This case study of a state & local government is based on an August 2020 survey of Pivot customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name removed to protect their confidentiality.

“Pivot delivered leading-edge technology with expert design, rapid implementation and integration, and best-practice methodologies in order to help us achieve our strategic initiatives.”

“Pivot helps bring our small city into the future with big city productivity and technology. "

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Pivot:

  • Full services portfolio across the entire lifecycle – including Integration, Deployment, Workforce, Professional, and Managed
  • Top-tier partnership status with a wide variety of partners, including Dell Technologies, Cisco, HPE, Intel
  • Certified experts/technology expertise
  • Reducing costs
  • Customer experience, relationship with Pivot

Use Case

The key features and functionalities of Pivot that the surveyed organization uses:

  • Network Optimization
  • Edge Transformation
  • Customer Experience
  • Workplace Experience

Results

The surveyed organization achieved the following results with Pivot:

  • Vendors they evaluated before choosing Pivot:
    • Insight
    • Presidio
    • Zones
    • Vendor direct – including Cisco, Dell, HPE, Intel
  • Rates the following Pivot capabilities compared to the competition:
    • Breadth of Capabilities: best in class
    • Execution/Delivery: best in class
    • Customer Experience & Relationship: best in class
    • Technical Expertise: best in class
    • Cost: significantly better
  • Pivot Services offerings they utilize:
    • Integration Services: Inventory Management, Pick & Ship, Configuration, Kitting
    • Professional Services: Consulting, Assessment, Design, Optimization
    • Deployment Services: Installation, Moves, Adds, Changes, Site Surveys, Cabling
  • The operational benefits their organization realized following their Pivot engagement:
    • Reduced IT infrastructure costs
    • Improved overall uptime
    • Optimized network/infrastructure performance
    • Delivered a better experience for their customers
    • Improved end-user productivity
  • How much Pivot helped them improve the following:
    • reduced IT infrastructure costs: 25 -50%
    • optimized their network/infrastructure performance: 50 -75%
    • moved critical functions to the edge or the cloud: 75 -100%
    • improved end-user productivity: 50 -75%
    • improved the experience of their customers: 75 -100%

Pivot Customer Statistic

The Pivot Customer Experience

93% of surveyed organizations rate their customer experience and relationship with Pivot as better than the competition.

93%

Pivot Case Study

Educational Institution

Introduction

This case study of an educational institution is based on an August 2020 survey of Pivot customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name removed to protect their confidentiality.

“Pivot delivered leading-edge technology with expert design, rapid implementation and integration, and best-practice methodologies in order to help us achieve our strategic initiatives.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Pivot:

  • Top-tier partnership status with a wide variety of partners, including Dell Technologies, Cisco, HPE, Intel
  • Reducing costs
  • Customer experience, relationship with Pivot

Use Case

The key features and functionalities of Pivot that the surveyed organization uses:

  • Cloud and Datacenter Transformation

Results

The surveyed organization achieved the following results with Pivot:

  • Vendors they evaluated before choosing Pivot:
    • Insight
    • Vendor direct – including Cisco, Dell, HPE, Intel
  • Rates the following Pivot capabilities compared to the competition:
    • Breadth of Capabilities: significantly better
    • Execution/Delivery: best in class
    • Customer Experience & Relationship: significantly better
    • Technical Expertise: significantly better
    • Cost: significantly better
  • How much Pivot helped them improve the following:

Pivot Customer Research

Pivot’s Capabilities

Please rate the following Pivot capabilities compared to the competition.

Best in Class Significantly Better Better Neutral Not as Strong

Breadth of Capabilities
Execution/Delivery
Customer Experience & Relationship
Technical Expertise
Cost

Pivot Customer Testimonial

Pivot provides fast responses that help decision makers. Pivot personnel take the time to understand our infrastructure and business direction.

David Parrish, IT Professional, NetSpend Corporation



More to Explore



About Pivot

Pivot has created a portfolio of operating companies and partners, differentiated in their respective markets by superior competencies and an unmatched commitment to total customer satisfaction. We create advantages for our customers by combining IT solutions design and implementation expertise with the best technologies available.

  Pivot Technology Services Website