TechValidate Research on Pitney Bowes Software

These pages present data that TechValidate has sourced via direct research with verified customers and users of Pitney Bowes Software. TechValidate stands behind the authenticity of all published data. Learn more »



252 Customers Surveyed

1,829 Data Points Collected

41 Published TechFacts

3 Published Charts

10 Published Case Studies



Selected Research Highlights


Pitney Bowes Software and Data Marketplace Customer Research

Customer Challenges

What challenges were you experiencing before using Pitney Bowes Software and Data Marketplace?

Time-consuming and difficult process for vetting and contracting data suppliers
18%
Sourcing and processing individual datasets from multiple providers
23%
Time-consuming process for requesting data evaluations
20%
Difficulty finding the right data for my company’s needs
44%

Pitney Bowes Software and Data Marketplace Case Study

Federal Government

Introduction

This case study of a federal government is based on a May 2019 survey of Pitney Bowes Software and Data Marketplace customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

The Software and Data Marketplace saves us money on every payroll run. And we run 700,000 individual payrolls, 850,000 HR and Retirement individuals."

“Keep doing what you are doing”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Pitney Bowes Software and Data Marketplace:

  • Prior to PitneyBowes had challenges with:
    • Difficulty finding the right data for my company’s needs

Use Case

The key features and functionalities of Pitney Bowes Software and Data Marketplace that the surveyed organization uses:

  • Most valued features of Pitney Bowes Software and Data Marketplace:
    • Ability to search, discover, visualize and access all of the data in one place
    • Instant notifications when there are product updates or releases
    • Ability to purchase data online without having to go through a traditional sales process (back and forth phone calls/emails)
  • Uses Pitney Bowes Software and Data Marketplace data:
    • As a trusted source for market-leading, global data
    • For purchasing datasets
    • To easily download purchases as digital files
    • To receive product updates
  • Uses Pitney Bowes Software and Data Marketplace data weekly.
  • Rates Pitney Bowes Software and Data Marketplace compared to other data providers:
    • overall site experience: superior
    • global data products: superior
    • data quality/reliability: superior
    • purchase experience: best in class
    • data resources and content: best in class

Results

The surveyed organization achieved the following results with Pitney Bowes Software and Data Marketplace:

  • Since using Pitney Bowes Software and Data Marketplace has:
    • Ability to make better business decisions with access to high quality, reliable, and timely data
    • Saved time when downloading and sampling data – requests that used to take weeks I can now complete in a matter of minutes
    • Faster time to value because of access to plug and play data capabilities for geospatial and business applications
  • Saw value from using the Pitney Bowes Software and Data Marketplace immediately.

Pitney Bowes Software and Data Marketplace Customer Satisfaction Rating

A Chief Data Officer at a large enterprise professional services company would be very likely to recommend Pitney Bowes Software and Data Marketplace for this reason:

Our sales rep, Ricky Travaglio, is so knowledgeable about the industry and quick to understand the challenges we face, as well as offer potential solutions. I really enjoy working with Ricky.

Pitney Bowes Software and Data Marketplace Customer Testimonial

Pitney Bowes has allowed us to integrate data across our enterprise.

Product Manager, Global 500 Financial Services Company

Pitney Bowes Software and Data Marketplace Case Study

Fortune 500 Telecommunications Services Company

Introduction

This case study of a Fortune 500 telecommunications services company is based on a May 2019 survey of Pitney Bowes Software and Data Marketplace customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“No single data or software provider possesses the combined experience, ability, and product catalog that Pitney Bowes has to offer.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Pitney Bowes Software and Data Marketplace:

  • Prior to PitneyBowes had challenges with:
    • Difficulty finding the right data for my company’s needs

Use Case

The key features and functionalities of Pitney Bowes Software and Data Marketplace that the surveyed company uses:

  • Most valued features of Pitney Bowes Software and Data Marketplace:
    • Ability to search, discover, visualize and access all of the data in one place
    • Easy to access and use market-leading data
    • Ability to share data with internal stakeholders/employees
    • Ability to compare/benchmark Pitney Bowes data to other vendor data
    • Ability to layer data sets when trying to see trends and gaps when analyzing customer data
    • Instant notifications when there are product updates or releases
    • Ability to purchase data online without having to go through a traditional sales process (back and forth phone calls/emails)
  • Uses Pitney Bowes Software and Data Marketplace data:
    • As a resource for exploring uses cases/application of data
    • As a trusted source for market-leading, global data
    • To evaluate data sets for purchase
    • To share data with internal stakeholders/employees
    • For purchasing datasets
    • To easily download purchases as digital files
    • To receive product updates
    • As a resource for free sample data for business projects
  • Uses Pitney Bowes Software and Data Marketplace data monthly.
  • Rates Pitney Bowes Software and Data Marketplace compared to other data providers:
    • Overall site experience: best in class
    • Global data products: best in class
    • Sample data: best in class
    • Data quality/reliability: best in class
    • Data visualization/layering tools: best in class
    • Purchase experience: superior
    • Data resources and content: best in class

Results

The surveyed company achieved the following results with Pitney Bowes Software and Data Marketplace:

  • Since using Pitney Bowes Software and Data Marketplace has:
    • Improved business insights and analytics when comparing customer data sets
    • Ability to make better business decisions with access to high quality, reliable, and timely data
    • Improved productivity because I no longer need to spend time searching in multiple locations for data

Pitney Bowes Software and Data Marketplace Customer Research

What challenges were you experiencing before using Pitney Bowes Software and Data Marketplace?

Time-consuming and difficult process for vetting and contracting data suppliers
18%
Sourcing and processing individual datasets from multiple providers
23%
Time-consuming process for requesting data evaluations
20%
Difficulty finding the right data for my company’s needs
44%
Other
27%


More to Explore



About Pitney Bowes Software

Pitney Bowes (NYSE:PBI) is a global technology company providing commerce solutions that power billions of transactions. Clients around the world, including 90 percent of the Fortune 500, rely on the accuracy and precision delivered by Pitney Bowes solutions, analytics, and APIs in the areas of ecommerce fulfillment, shipping and returns; cross-border ecommerce; presort services; office mailing and shipping; location data; and software. For nearly 100 years Pitney Bowes has been innovating and delivering technologies that remove the complexity of getting commerce transactions precisely right. For additional information visit Pitney Bowes, the Craftsmen of Commerce, at www.pitneybowes.com

Pitney Bowes Software Website   Pitney Bowes Website