TechValidate Research on Pitney Bowes

These pages present data that TechValidate has sourced via direct research with verified customers and users of Pitney Bowes. TechValidate stands behind the authenticity of all published data. Learn more »



163 Customers Surveyed

1,206 Data Points Collected

44 Published TechFacts

1 Published Chart

10 Published Case Studies



Selected Research Highlights


Pitney Bowes Case Study

Pitney Bowes saves State & Local Government customer $18.5 million per year in mailing costs

Introduction

This case study of a state & local government is based on an October 2017 survey of Pitney Bowes customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Pitney Bowes:

  • Faced the following challenges prior to signing up with Pitney Bowes:
    • Challenges in connecting data to business outcomes
  • Purchased Pitney Bowes over:
    • IBM

Use Case

The key features and functionalities of Pitney Bowes that the surveyed organization uses:

  • Selected Pitney Bowes for its:
    • Overall data quality (accuracy, frequency of updates, interoperability, and coverage)
  • Primary reasons for using Pitney Bowes:
    • Improve customer experience
    • Improve the ability to acquire & engage new customers

Results

The surveyed organization achieved the following results with Pitney Bowes:

  • Saw the following improvements since signing up with Pitney Bowes:
    • revenue: improved
    • efficiency: greatly improved
    • customer satisfaction: greatly improved
  • Rated the following Pitney Bowes products:
    • data quality: very good
    • customer behavior analysis: very good
  • Has experienced the following benefits since signing up with Pitney Bowes:
    • Higher efficiency
    • Better customer service / experience
    • The ability to target & win new customers
  • Does strongly agree that Pitney Bowes acted as a strategic partner in order to assist them in resolving issues to improve the effectiveness of their business.

Pitney Bowes Customer Fact

A S&P 500 electronics company found Pitney Bowes data quality to be very good.

Pitney Bowes Case Study

Global 500 Insurance Company Credits Pitney Bowes Software and Data for Higher Efficiency, Reduced Costs and Reduced Business Risk

Introduction

This case study of a Global 500 insurance company is based on an October 2017 survey of Pitney Bowes customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Pitney Bowes:

  • Faced the following challenges prior to signing up with Pitney Bowes:
    • Challenges within inaccurate, incomplete, or inaccessible customer data
    • Difficulty finding the right data products that met their needs
  • Purchased Pitney Bowes over:
    • ESRI

Use Case

The key features and functionalities of Pitney Bowes that the surveyed company uses:

  • Selected Pitney Bowes for its:
    • Overall data quality (accuracy, frequency of updates, interoperability, and coverage)
    • Location intelligence
  • Primary reasons for using Pitney Bowes:
    • Improve insights / ability to retain existing customers
    • Reduce cycle time for developing new or better products

Results

The surveyed company achieved the following results with Pitney Bowes:

  • Saw the following improvements since signing up with Pitney Bowes:
    • efficiency: greatly improved
    • customer satisfaction: greatly improved
    • customer analytics: greatly improved
  • Rated the following Pitney Bowes products:
    • data quality: very good
    • ability to address global intelligence: very good
  • Has experienced the following benefits since signing up with Pitney Bowes:
    • Cost savings
    • Higher efficiency
    • Reduced business risk
  • Does agree that Pitney Bowes acted as a strategic partner in order to assist them in resolving issues to improve the effectiveness of their business.

Pitney Bowes Customer Research

What benefits have you experienced since signing up with Pitney Bowes?

Higher effieciency
43%
Better customer service/experience
37%
Improved customer insights
30%
Reduced business risk
29%
Ability to target and win new customers
26%
Cost savings
22%
Increased revenue
18%

Pitney Bowes Customer Fact

A federal government selected Pitney Bowes for its overall data quality (accuracy, frequency of updates, interoperability, and coverage) and price.



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About Pitney Bowes

Helping clients achieve their greatest digital and physical commerce potential are Pitney Bowes'‚Äč 15,000+ passionate employees around the world who craft commerce solutions with pride, maintain a relentless pursuit of innovation with over 2,300 active patents, and focus on clients, who are at the center of all that we do - from 90% of the Fortune 500, more than 200 retailers and 1.5 million small businesses.

Pitney Bowes Website   Pitney Bowes Website