TechValidate Research on Pexip


Pexip Case Study

Fortune 500 Healthcare Company

Introduction

This case study of a Fortune 500 healthcare company is based on a September 2020 survey of Pexip customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Pexip enables our organization to maintain our high standards of privacy and security.”

“We were able to scale from 120k visits per year to half a million per month in 2 months time. "

“We are extensively using this platform to provide virtual care to our users.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Pexip:

  • Faced the follow challenges prior to choosing Pexip:
    • Poor quality video experience
    • High cost video platform or infrastructure
    • Not much Call Quality Data
  • The following were their top purchasing drivers for choosing Pexip:
    • User-friendly video platform
    • Improved interoperability
    • Replacement of existing video conference infrastructure
    • Improved Conference Stats and good documentation

Use Case

The key features and functionalities of Pexip that the surveyed company uses:

  • Uses the following Pexip Solutions:
    • Pexip Platform As Service managed by third party
  • Considered the following vendors before choosing Pexip:
    • BlueJeans
    • TokBox [Vonage]

Results

The surveyed company achieved the following results with Pexip:

  • Business continuity through office closures and travel restrictions
  • Improved workflow for joining and hosting video meetings
  • Providing Virtual Patient Care
  • Have seen the following benefits with Pexip:
    • Increased video utilization
    • Improved video meeting experience
    • Improved video platform management and control
    • Satisfaction of users
  • Rating of Pexip features compared to the competition:
    • scalability: better
    • flexibility: significantly better
    • customization: significantly better
    • data control and privacy: best in class
    • interoperability: best in class




About This Data

This data was sourced directly from verified users of Pexip by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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